HomeMy WebLinkAbout03 - Amending Chapter 14.12 of the NBMC to Comply with SB 998, the Water Shutoff Protection ActQ SEW Pp�T
CITY OF
z NEWPORT BEACH
c�<,FORN'P City Council Staff Report
January 28, 2020
Agenda Item No. 3
TO: HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL
FROM: Dan Matusiewicz, Finance Director - 949-644-3123,
dmatusiewicz@newportbeachca.gov
PREPARED BY: Evelyn Tseng, Revenue Manager, etseng@newportbeachca.gov
PHONE: 949-644-3153
TITLE: Ordinance No. 2020-2: Amending Chapter 14.12 of the Newport
Beach Municipal Code to Comply with SB 998, the Water Shutoff
Protection Act
ABSTRACT:
On September 28, 2018, Governor Brown approved Senate Bill 998 (SB 998), which
changed the requirements and procedures for the discontinuation of water service to a
residence. SB 998 is intended to minimize the number of Californians who have their
water service interrupted due to their inability to pay. Staff proposes the attached
ordinance to amend the Newport Beach Municipal Code (NBMC) in order to comply with
the requirements of SB 998.
RECOMMENDATION:
a) Determine this action is exempt from the California Environmental Quality Act (CEQA)
pursuant to Sections 15060(c)(2) and 15060(c)(3) of the CEQA Guidelines because
this action will not result in a physical change to the environment, directly or indirectly;
and
b) Introduce Ordinance No. 2020-2, An Ordinance of the City Council of the City of
Newport Beach, California, Amending Chapter 14.12 of Title 14 of the Newport Beach
Municipal Code Relating to Water Service Discontinuation for Nonpayment, and pass
to second reading on February 11, 2020.
FUNDING REQUIREMENTS:
The current adopted budget includes sufficient funding for the translation of the water
discontinuance policy and notification letters to Spanish, Chinese, Tagalog, Vietnamese
and Korean, as required by SB 998.
Water revenues are booked to the Water Enterprise Fund. Due to the lengthening of the
delinquency period to 60 days, recovery of utility account receivables could slow down,
but the amount collected would most likely be the same.
3-1
Ordinance No. 2020-2: Amending Chapter 14.12 of the Newport Beach Municipal Code
to Comply with SB 998, the Water Shutoff Protection Act
January 28, 2020
Page 2
For customers who demonstrate that their household income is below 200% of the federal
poverty line (currently for a family of four, the federal poverty line is $25,750, therefore a
family earning $51,500 or less qualifies), SB 998 provides that the reconnection fee during
business hours may not exceed $50, or $150 during non -operational hours, and the City
must waive the interest charges on delinquent bills once every twelve months. The
current reconnection fees are $187 during business hours and $312 during non-
operational hours. The penalty charge is 10%. In FY 2018-19, there were 105 water
shut -offs. Because the City does not currently ask for financial information, it is unclear
how many customers would qualify for the decreased fees or the waiver, but these
revenues may go down slightly.
DISCUSSION:
SB 998 requires urban and community water systems that serve more than 200 service
connections and urban water suppliers to comply with its terms by February 1, 2020. The
City is an urban water supplier pursuant to California Water Code Section 10617, and
therefore, must comply with SB 998 by February 1, 2020.
Overview of SB 998 Requirements
A customer must be delinquent for at least sixty (60) days before the City may discontinue
residential service. At least seven (7) business days before discontinuing residential
service for nonpayment, the City must contact the customer named on the account by
telephone or in writing. If the City is unable to contact the customer (cannot reach a live
person by phone and mail is returned as undeliverable), the City must visit the residence
and leave a notice of imminent discontinuation.
SB 998 also details special procedures for those customers: 1) where discontinuation of
water service may pose a serious threat to the health and safety of a resident, the
customer demonstrates that he or she is financially unable to pay, and is willing to enter
into an amortization agreement; and 2) whose household income is less than 200% of
the federal poverty level.
The City must also have a written residential water discontinuation policy, which must be
posted on the City's website, and provided with the notice of imminent discontinuation at
the premises.
The changes required to bring the NBMC into compliance are as follows:
1. Provide that a residential customer's water service may not be shut off until the bill
has been delinquent for at least 60 days (previously water service was
discontinued approximately 50 days after the delinquent date);
2. Require the City to contact the customer by telephone and mail no less than
7 business days before discontinuance of water service (previously 15 calendar
days). SB 998 provides that the City may contact the customer by telephone OR
mail, but also provides that if the City cannot make contact with the customer by
telephone AND written notice is returned through the mail as undeliverable, the
City is required to leave a discontinuance notice on the premises, with a copy of
the City's policy. In order to ensure compliance with SB 998, the draft NBMC
provides for both telephone and mail contact;
3-2
Ordinance No. 2020-2: Amending Chapter 14.12 of the Newport Beach Municipal Code
to Comply with SB 998, the Water Shutoff Protection Act
January 28, 2020
Page 3
3. Allow a residential customer up to the day before water shut-off to initiate a
complaint or request an investigation of the bill (previously 10 days after receiving
the bill);
4. Allow a customer to defer payment on a bill for thirty (30) days (new, previously
the City only offered payment plans);
5. Residential water service may not be interrupted if a customer meets all of the
following requirements:
a. Provides certification from a primary care provider that service
discontinuation would pose a health and safety threat;
b. Demonstrates they are financially unable to pay; and
c. Willing to enter into an alternative payment arrangement.
In this event, the City must offer a payment arrangement or amortization plan
allowing at least a 12 -month repayment period for outstanding balances to
customers who meet the above requirements (not new - the City allows for
payment plans for any of the above factors). Water service may be discontinued
if the customer does not pay the amount due under the new payment or
amortization plan for 60 days or more; and
6. For a residential customer who demonstrates that the household income is below
200% of the federal poverty line, provide that the restoration charge shall be $50
during regular work hours, and $150 during non -regular work hours (new).
Other changes, not currently in the NBMC:
1. Delinquent notices and water discontinuance notices on the premises (door
hangers) must be translated to Spanish, Chinese, Tagalog, Vietnamese and
Korean;
2. Staff must call customers personally (previously automated) to discuss payment
options and offer to provide the City's water discontinuance policy; and
3. City must annually report the number of shut -offs on the City's website to the State
Water Resources Control Board.
Staff intends to mail two notices — the first notice would be a courtesy delinquent
notice, not regulated by SB 998. The second notice would be the SB 998 compliant
notice, which would be translated to the different languages. In addition, the
process would also include two phone calls — the first phone call would be
automated, the second phone call would be the SB 998 compliant phone call,
offering to discuss the different payment options. The table below provides a
summary of the changes.
3-3
Ordinance No. 2020-2: Amending Chapter 14.12 of the Newport Beach Municipal Code
to Comply with SB 998, the Water Shutoff Protection Act
January 28, 2020
Page 4
Current Process
New Process
Change
MSS bill (mailed or e-mailed)
February 14, due March 10
MSS bill (mailed or e-mailed)
February 14, due March 10
60 day shut off requirement
Courtesy delinquent bill mailed
March 15, due April 1
Courtesy delinquent bill mailed
March 15, due asap
begins afterthe original due
date of March 10
Courtesy automated phone call
April 8
Courtesy automated call
April 8
Written notice translated to
Pink notice (notice of imminent
the required languages; also
discontinuance on the premises)
April 15
SB 998written notice, mailed
April 22
addressed to Occupant if
customer address is not service
address
Second automated phone call
April 22
SB 998 live person phone call
April 29
Staff must offer payment plan
and other options
Pink notice (notice of imminent
Notice and policy must be
Water shut off
April 29
discontinuance on the premises)
May 1
translated to the required
+water discontinuance policy
languages
Water shut off
May 11
What won't change:
1. Water services will continue to be billed on a bimonthly basis, due the 10th of the
following month;
2. The customer will receive an initial mailed delinquent notice, and if there is no
response, an automated phone call; and
3. Staff will offer payment plans for up to 12 months if there is a health or safety issue
if water service is discontinued, if the customer is unable to pay, or if the customer
is willing to enter into a payment plan.
Written Water Discontinuation Poli
The City must have a written policy on discontinuation of residential service for
nonpayment available in English, the languages listed in Civil Code Section 1632
(Spanish, Chinese, Tagalog, Vietnamese and Korean), and any other language spoken
by at least ten percent (10%) of the City's population. According to the most recent
census, no language other than English is spoken by more than ten percent (10%) of the
City's population.
The policy must contain: 1) payment options, including a plan for deferred or reduced
payments and alternative payment schedules; 2) a method to challenge or avoid
discontinuation, including a formal mechanism for a customer to contest or appeal a bill
and; 3) a telephone number for a customer to contact to discuss options for averting
discontinuation of residential service for nonpayment.
The policy must be posted on the City website and be available in writing upon request.
In addition, the policy must be provided to the customer along with the premises shutoff
notice.
The policy, as approved by the City Manager, will be posted on the City website by
February 1, 2020.
3-4
Ordinance No. 2020-2: Amending Chapter 14.12 of the Newport Beach Municipal Code
to Comply with SB 998, the Water Shutoff Protection Act
January 28, 2020
Page 5
ENVIRONMENTAL REVIEW:
Staff recommends the City Council find this action is not subject to the California
Environmental Quality Act (CEQA) pursuant to Sections 15060(c)(2) (the activity will not
result in a direct or reasonably foreseeable indirect physical change in the environment)
and 15060(c)(3) (the activity is not a project as defined in Section 15378) of the CEQA
Guidelines, California Code of Regulations, Title 14, Chapter 3, because it has no
potential for resulting in physical change to the environment, directly or indirectly.
NOTICING:
The agenda item has been noticed according to the Brown Act (72 hours in advance of
the meeting at which the City Council considers the item).
ATTACHMENTS:
Attachment A — Ordinance (redline)
Attachment B —Ordinance No. 2020-2
3-5
ATTACHMENT A
REDLINE OF CHANGES AMENDING CHAPTER 14.12
Section 14.12.085(D) of the Newport Beach Municipal Code is hereby repealed.
Section 14.12.090 of the Newport Beach Municipal Code is hereby amended to read as
follows:
IGS
�. _. �.. _.._. F-
or
.A customer's
service may be discontinued for anv of the followina:
1. A violation of anv of the provisions of this cha
2. If ordered turned off by the owner or tenant:
3. For failure to establish a water service aareement with the Citv: or
4. In situations other than as set forth in subsection (A)(5), for nonpayment of
a bill for services previously rendered to the customer at any location served by the City
provided such bill has been delinquent for at least sixty (60) calendar days and is not paid
within seven (7) business days after mailing of a delinquent notice.
5. For failure to abide by the terms of an alternative payment arrangement
entered into between the City and the customer, as provided in subsections (C) (3) or (C)
(4), by failing to do any of the following for sixty (60) calendar days or more:
a. Pay his or her unpaid charges by the extended payment date;
b. Pav anv amortized amount due under the amortization schedule:
C. Pav anv amount due under an alternative Davment schedule: or
d. Pav his or her current charaes for water service.
B. The City is not responsible or liable for damage done to the customer's premises
that may result from the discontinuance or restoration of water service pursuant to this
chapter.
3-6
C. Service may not be discontinued for nonpayment on any Saturday, Sunday, legal
holiday or at any time during which the business offices of the City are not open to the
public or in any of the following situations:
1. During the pendency of an investigation by the City of a customer formal
dispute Or ^^mn'a;n+of a bill or the appeal thereof.
a boll.
23. When such discontinuance would be especially dangerous to the health of
the customer or a full-time resident of the customer's household. Certification from a
licensed physician, public health nurse or social worker may be required by the City.
3. For residential customers, when the:
a. Customer, or a tenant of the customer, submits to the City the
certification of a licensed primary care provider that discontinuation of water
service will be life threatening to, or pose a serious threat to the health and safety
of, a resident of the premises where residential service is provided;
b. The customer is financially unable to aav for residential service within
the City's normal billing cycle; and
C. The customer is willing to enter into an alternative payment
arrangement, including an extension, amortization, alternative payment schedule,
or payment reduction with respect to the delinquent charges.
The customer is deemed financially unable to pay during the normal billing cycle
if: any member of the customer's household is a current recipient of CaIWORKs,
CalFresh, general assistance, Medi -Cal, Supplemental Security Income/State
Supplementary Payment Program, or California Special Supplemental Nutrition
Program for Women, Infants, and Children; and the customer declares that the
household's annual income is less than 200 percent of the federal poverty level.
A customer who meets all of the above conditions set forth in this subsection shall
be permitted to amortize any unpaid balance of the delinquent account over a
reasonable period of time, not to exceed twelve (12) months.
3-7
4. When the customer or full-time resident of the customer's household is
temporarily unable to pay for such service and is willing to enter into an alternative
payment arrangement with the City, including but not limited to, paying the amount due
by a specified date or entering into an installment payment plan satisfactory to the
City.
prompt payment of subsequent bills
D. The fee for discontinuance shall be the City's costs including all labor and materials
and is identified by Council resolution. In addition to the past due charges, a penalty fee
equal to ten percent of the delinquent amount past due will be added.
E. In addition to discontinuation of water service, the City may pursue any other
remedies available in law or equity for nonpayment of water service charges, including,
but not limited to: securing delinquent amounts by filing liens on real property, filing a
claim or legal action, or referring the unpaid amount to collections. In the event a legal
action is decided in favor of the Citv. the Citv shall be entitled to the oavment of all costs
and expenses, including attorneys' fees and accumulated interest.
F. The City Manager shall create and promulgate a written policy, to be available on
the City's website, regarding the discontinuation of residential water services for
nonpayment. Such policies shall be in conformance with the requirements of California
Health and Safety Code sections 116900 et seq., or any successor statutes.
Section 14.12.095 of the Newport Beach Municipal Code is hereby amended to read as
follows:
t for the discontinuation of water service for failure to abide by the terms of an
alternative payment arrangement, as provided in Section 14.12.090 (A) (5), Aany
residential customer who has initiated a complaint or requested an investigation up to the
calendar day prior to scheduled date of service discontinuation, as stated in the
delinquent notice required by Section 14.12.110within ten (10) days of reneiVinrr +he
disputed , or who has, before discontinuance of service, made a request for extension
of the payment period of a bill asserted to be beyond the means of the customer to pay
in full within the normal period for payment, shall be given an opportunity for review of the
complaint, investigation, or request by the City. The review shall include consideration of
whether the customer shall be permitted to amer+ize any unpaid balanne of the delinquent
onnoi,n+ ever a r noble neried of time net +e neer+ twelve
(12) men+ho
�����Tea�e�������e�c���el�-���-rr,o,T� defer
Payment on the bill for thirty (30) calendar days or participate in an alternative payment
UM
arrangement where the unpaid balance of the delinquent account is paid back month
over a period not to exceed twelve (12) months..
Any customer whose complaint or request for an investigation has resulted in an adverse
determination by the City's Revenue Division may appeal the determination to the
Finance Director or his or her designee.
Section 14.12.100 of the Newport Beach Municipal Code is hereby amended to read as
follows:
All customers whose premises are connected to the municipal water system shall be
billed on a regularly scheduled basis and all charges shall be received by the due date
indicated on the municipal services statement, of which said due date shall be no less
than `""+nineteen (19) calendar days after the date of the mailing the MUROGGipai
seryoGes statemeR
Section 14.12.110 of the Newport Beach Municipal Code is hereby amended to read as
follows:
F1
amE)unt past due will be added. Except for the discontinuation of water service for failure
to abide by the terms of an alternative payment arrangement, as provided in Section
14.12.090 (A) (5), when a municipal services statement has become past due, City shall,
no less than seven (7) business days prior to the discontinuance of water service, mail a
delinquent notice to the customer address and attempt to contact the customer by
telephone.
B. A delinquent notice under this section shall state that the present service will be
discontinued for nonpayment of such bill for prior service and include the following
information:
1. The name and address of the customer whose account is delinquent.
2. The amount of the delinquency.
m
3. The date by which payment or arrangements for payment is required to
avoid service discontinuance.
4. The procedure to apply for an extension of time to pay the delinquent
charges.
5. The procedure to petition for bill review and appeal.
6. The procedure to request a deferment of the payment for thirty (30) calendar
days, or a payment plan.
C. If a residential customer is contacted by telephone, the City shall offer to provide
the City's policy on discontinuation of residential water service. The City shall also offer
to discuss options to avert discontinuation for nonpayment, including, but not limited to,
alternative payment schedules, deferred payments, minimum payments, procedures for
requesting amortization of the unpaid balance, and payment plans and petitions for bill
review and appeal.
D. Should the City be unable to contact a residential customer or an adult occupying
the residence by telephone, and written notice is returned through the mail as
undeliverable, prior to discontinuation of water service, the City shall make a good faith
effort to visit the residence and leave, or make other arrangements for placement in a
conspicuous place, a notice of imminent discontinuation of water service for nonpayment
and the City's policy for discontinuation of residential service for nonpayment.
Section 14.12.120 of the Newport Beach Municipal Code is hereby amended to read as
follows:
A. Except as provided in subsection (B), Aat least forty-eight (48) hours prior to the
discontinuance of water service, the City shall servo an additional netiGe of intent to
diSGontinue water serviGe on the prernises where se i , Plied, either by mail or on
person. make a good faith effort to visit the residence and leave, or make other
arrangements for placement in a conspicuous place of, a notice of imminent
discontinuation of residential service for nonpayment, and the City's policy for
discontinuation of residential service for nonpayment. Every notice of intent to discontinue
water service shall include the following information:
The name and address of the customer whose account is delinquent.
3-10
2. The amount of the delinquency.
3. The date by which payment or arrangements for payment is required in
order to avoid service discontinuance.
4. The procedure by which the customer may initiate a complaint or request
an investigation concerning services or charges.
5. The procedure by which the customer may request amortization of the unpaid
charges.
6. The procedure for the customer to obtain information on the availability of
financial assistance, including private, local, State, or Federal sources, if applicable.
7. The telephone number of the representative of the City's Revenue Division
who can provide additional information or institute arrangements for payment.
B. Prior to discontinuation of service for failure to abide by an alternative payment
arrangement that was entered pursuant to Section 14.12.090 (C)(3), the City shall leave
a final notice of intent to disconnect service in a prominent and conspicuous location at
the service address at least five (5) business days before discontinuation of service. The
final notice will not entitle the customer to any investigation or review by the City.
Section 14.12.125(A) of the Newport Beach Municipal Code is hereby amended to read
as follows:
A. Service that has been discontinued may not be restored until payment of all
delinquent water service charges, including the restoration charge and one hundred dollar
($100.00) fine, have been received by the Finance Department.
1. Upon payment, service shall be restored during regular or non -regular
working hours.
2. The restoration charge for meter turn on during regular and non -regular
work hours is identified by Council resolution.
3. For a residential customer who demonstrates that their household income
is below two hundred percent (200%) of the federal poverty line, such restoration
charge shall not exceed the lesser of Fifty Dollars ($50.00) or the cost of services
during regular work hours; or exceed the lesser of One Hundred Fifty Dollars
3-11
($150.00) or the cost of services during non -regular work hours. Beginning January
1, 2021, such charges shall adjust annually for changes in the Consumer Price
Index for All Urban Consumers in the selected local area of Los Anaeles-Lona
Beach -Anaheim. California.
4. Regular work hours are Monday through Thursday, 7:00 a.m. to 4:30 p.m.,
and Friday, 7:00 a.m. to 3:30 p.m.
Section 14.12.160 in the table of contents for Chapter 14.12 is hereby amended, with all
other section headings remaining unchanged, to read:
Section 14.12.160 of the Newport Beach Municipal Code is hereby amended to read as
follows:
14.12.160 Mul . 'nmt Res mdent+alStruGtures and Mobmile u,,.n Parks Landlord and
Tenant.
Whenever the City furnishes either individual metered or master metered water service
to residential occupants in a single-family dwelling, multi -unit residential structure or
mobile home park, where the owner, manager or operator is listed as the customer of
record, the City shall make a good faith effort to inform the residential occupants, by
means of a written notice, when the account is in arrears, that service will be terminated
at least fifteen (15) calendar days prior to such discontinuance. Such notice shall further
inform the residential occupants that they have the right to become customers to whom
service will then be billed, without being required to pay any amount which may be due
on the delinquent account.
The City shall not be required to make water service available to the residential occupants
unless each residential occupant agrees to the terms and conditions of service. However,
if one or more of the residential occupants are willing and able to assume responsibility
3-12
for the entire account to the satisfaction of the City, or if there is a physical means legally
available to the City of selectively discontinuing service to those residential occupants
who have not met the requirements of the City, the City shall make water service available
to those residential occupants who have met those requirements.
Notices required under this section shall be mailed to and left in a prominent and
consaicuous location at the service address.
3-13
ATTACHMENT B
ORDINANCE NO. 2020- 2
AN ORDINANCE OF THE CITY COUNCIL OF THE CITY
OF NEWPORT BEACH, CALIFORNIA, AMENDING
CHAPTER 14.12 OF TITLE 14 OF THE NEWPORT BEACH
MUNICIPAL CODE RELATING TO WATER SERVICE
DISCONTINUATION FOR NONPAYMENT
WHEREAS, on September 28, 2018, Governor Jerry Brown signed Senate Bill
998, the Water Shutoff Protection Act, codified at sections 116900 et seq. of the
California Health and Safety Code ("SB 998"), which provides procedural protections for
delinquent residential water customers before the discontinuation of water services;
WHEREAS, the City of Newport Beach ("City") is an urban water supplier as
defined in Section 10617 of the California Water Code, and therefore, pursuant to
California Health and Safety Code Section 116904(a) must comply with the provisions
of SB 998; and
WHEREAS, sections of Chapter 14.12 of Title 14 of the Newport Beach
Municipal Code must be amended to conform with the provisions of SB 998.
NOW THEREFORE, the City Council of the City of Newport Beach ordains as
follows:
Section 1: Section 14.12.085(D) of the Newport Beach Municipal Code is
hereby repealed.
Section 2: Section 14.12.090 of the Newport Beach Municipal Code is hereby
amended to read as follows:
14.12.090 Delinquent Water Service Discontinuance and Fees.
A. A customer's service may be discontinued for any of the following:
1. A violation of any of the provisions of this chapter.
2. If ordered turned off by the owner or tenant.
3. For failure to establish a water service agreement with the City.
4. In situations other than as set forth in subsection (A)(5), for nonpayment of
a bill for services previously rendered to the customer at any location served by the City
provided such bill has been delinquent for at least sixty (60) calendar days and is not
paid within seven (7) business days after mailing of a delinquent notice.
3-14
Ordinance No. 2020 -
Page 2 of 9
5. For failure to abide by the terms of an alternative payment arrangement
entered into between the City and the customer, as provided in subsections (C) (3) or
(C) (4), by failing to do any of the following for sixty (60) calendar days or more:
a. Pay his or her unpaid charges by the extended payment date;
b. Pay any amortized amount due under the amortization schedule;
C. Pay any amount due under an alternative payment schedule; or
d. Pay his or her current charges for water service.
B. The City is not responsible or liable for damage done to the customer's premises
that may result from the discontinuance or restoration of water service pursuant to this
chapter.
C. Service may not be discontinued for nonpayment on any Saturday, Sunday, legal
holiday or at any time during which the business offices of the City are not open to the
public or in any of the following situations -
1 .
ituations:
1. During the pendency of an investigation by the City of a customer formal
dispute of a bill or the appeal thereof.
2. When such discontinuance would be especially dangerous to the health of
the customer or a full-time resident of the customer's household. Certification from a
licensed physician, public health nurse or social worker may be required by the City.
3. For residential customers, when the:
a. Customer, or a tenant of the customer, submits to the City the
certification of a licensed primary care provider that discontinuation of water
service will be life threatening to, or pose a serious threat to the health and safety
of, a resident of the premises where residential service is provided;
b. The customer is financially unable to pay for residential service
within the City's normal billing cycle; and
C. The customer is willing to enter into an alternative payment
arrangement, including an extension, amortization, alternative payment schedule,
or payment reduction with respect to the delinquent charges.
3-15
Ordinance No. 2020 -
Page 3 of 9
The customer is deemed financially unable to pay during the normal billing cycle
if: any member of the customer's household is a current recipient of CalWORKs,
CalFresh, general assistance, Medi -Cal, Supplemental Security Income/State
Supplementary Payment Program, or California Special Supplemental Nutrition
Program for Women, Infants, and Children; and the customer declares that the
household's annual income is less than 200 percent of the federal poverty level.
A customer who meets all of the above conditions set forth in this subsection
shall be permitted to amortize any unpaid balance of the delinquent account over
a reasonable period of time, not to exceed twelve (12) months.
4. When the customer or full-time resident of the customer's household is
temporarily unable to pay for such service and is willing to enter into an alternative
payment arrangement with the City, including but not limited to, paying the amount due
by a specified date or entering into an installment payment plan satisfactory to the City.
D. The fee for discontinuance shall be the City's costs including all labor and
materials and is identified by Council resolution. In addition to the past due charges, a
penalty fee equal to ten percent of the delinquent amount past due will be added.
E. In addition to discontinuation of water service, the City may pursue any other
remedies available in law or equity for nonpayment of water service charges, including,
but not limited to: securing delinquent amounts by filing liens on real property, filing a
claim or legal action, or referring the unpaid amount to collections. In the event a legal
action is decided in favor of the City, the City shall be entitled to the payment of all costs
and expenses, including attorneys' fees and accumulated interest.
F. The City Manager shall create and promulgate a written policy, to be available on
the City's website, regarding the discontinuation of residential water services for
nonpayment. Such policies shall be in conformance with the requirements of California
Health and Safety Code sections 116900 et seq., or any successor statutes.
3-16
Ordinance No. 2020 -
Page 4 of 9
Section 3: Section 14.12.095 of the Newport Beach Municipal Code is hereby
amended to read as follows:
14.12.095 Customer Requests
Except for the discontinuation of water service for failure to abide by the terms of an
alternative payment arrangement, as provided in Section 14.12.090 (A) (5), any
residential customer who has initiated a complaint or requested an investigation up to
the calendar day prior to scheduled date of service discontinuation, as stated in the
delinquent notice required by Section 14.12.110, or who has, before discontinuance of
service, made a request for extension of the payment period of a bill asserted to be
beyond the means of the customer to pay in full within the normal period for payment,
shall be given an opportunity for review of the complaint, investigation, or request by the
City. The review shall include consideration of whether the customer shall be permitted
to defer payment on the bill for thirty (30) calendar days or participate in an alternative
payment arrangement where the unpaid balance of the delinquent account is paid back
monthly, over a period not to exceed twelve (12) months.
Any customer whose complaint or request for an investigation has resulted in an
adverse determination by the City's Revenue Division may appeal the determination to
the Finance Director or his or her designee.
Section 4: Section 14.12.100 of the Newport Beach Municipal Code is hereby
amended to read as follows:
14.12.100 Due Date.
All customers whose premises are connected to the municipal water system shall be
billed on a regularly scheduled basis and all charges shall be received by the due date
indicated on the municipal services statement, of which said due date shall be no less
than nineteen (19) calendar days after the date of mailing.
Section 5: Section 14.12.110 of the Newport Beach Municipal Code is hereby
amended to read as follows:
14.12.110 Delinquent Notice.
A. Except for the discontinuation of water service for failure to abide by the terms of
an alternative payment arrangement, as provided in Section 14.12.090 (A) (5), when a
municipal services statement has become past due, City shall, no less than seven (7)
business days prior to the discontinuance of water service, mail a delinquent notice to
the customer address and attempt to contact the customer by telephone.
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B. A delinquent notice under this section shall state that the present service will be
discontinued for nonpayment of such bill for prior service and include the following
information:
1. The name and address of the customer whose account is delinquent.
2. The amount of the delinquency.
3. The date by which payment or arrangements for payment is required to
avoid service discontinuance.
4. The procedure to apply for an extension of time to pay the delinquent
charges.
5. The procedure to petition for bill review and appeal.
6. The procedure to request a deferment of the payment for thirty (30)
calendar days, or a payment plan.
C. If a residential customer is contacted by telephone, the City shall offer to provide
the City's policy on discontinuation of residential water service. The City shall also offer
to discuss options to avert discontinuation for nonpayment, including, but not limited to,
alternative payment schedules, deferred payments, minimum payments, procedures for
requesting amortization of the unpaid balance, and payment plans and petitions for bill
review and appeal.
D. Should the City be unable to contact a residential customer or an adult occupying
the residence by telephone, and written notice is returned through the mail as
undeliverable, prior to discontinuation of water service, the City shall make a good faith
effort to visit the residence and leave, or make other arrangements for placement in a
conspicuous place, a notice of imminent discontinuation of water service for
nonpayment and the City's policy for discontinuation of residential service for
nonpayment.
Section 6: Section 14.12.120 of the Newport Beach Municipal Code is hereby
amended to read as follows:
14.12.120 Discontinuance Notice.
A. Except as provided in subsection (B), at least forty-eight (48) hours prior to the
discontinuance of residential water service, the City shall make a good faith effort to visit
the residence and leave, or make other arrangements for placement in a conspicuous
place of, a notice of imminent discontinuation of residential service for nonpayment, and
the City's policy for discontinuation of residential service for nonpayment. Every notice
of intent to discontinue water service shall include the following information:
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1. The name and address of the customer whose account is delinquent.
2. The amount of the delinquency.
3. The date by which payment or arrangements for payment is required in
order to avoid service discontinuance.
4. The procedure by which the customer may initiate a complaint or request
an investigation concerning services or charges.
5. The procedure by which the customer may request amortization of the
unpaid charges.
6. The procedure for the customer to obtain information on the availability of
financial assistance, including private, local, State, or Federal sources, if applicable.
7. The telephone number of the representative of the City's Revenue Division
who can provide additional information or institute arrangements for payment.
B. Prior to discontinuation of service for failure to abide by an alternative payment
arrangement that was entered pursuant to Section 14.12.090 (C) (3), the City shall
leave a final notice of intent to disconnect service in a prominent and conspicuous
location at the service address at least five (5) business days before discontinuation of
service. The final notice will not entitle the customer to any investigation or review by
the City.
Section 7: Section 14.12.125(A) of the Newport Beach Municipal Code is
hereby amended to read as follows:
14.12.125 Delinquent Water Service Restoration.
A. Service that has been discontinued may not be restored until payment of all
delinquent water service charges, including the restoration charge and a fine of One
Hundred Dollars ($100.00), have been received by the Finance Department.
1. Upon payment, service shall be restored during regular or non -regular
working hours.
2. The restoration charge for meter turn on during regular and non -regular work
hours is identified by Council resolution.
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3. For a residential customer who demonstrates that their household
income is below two hundred percent (200%) of the federal poverty line, such
restoration charge shall not exceed the lesser of Fifty Dollars ($50.00) or the cost
of services during regular work hours; or exceed the lesser of One Hundred Fifty
Dollars ($150.00) or the cost of services during non -regular work hours.
Beginning January 1, 2021, such charges shall adjust annually for changes in the
Consumer Price Index for All Urban Consumers in the selected local area of Los
Angeles -Long Beach -Anaheim, California.
4. Regular work hours are Monday through Thursday, 7:00 a.m. to 4:30 p.m.,
and Friday, 7:00 a.m. to 3:30 p.m.
Section 8: The section heading for Section 14.12.160 in the table of contents for
Chapter 14.12 is hereby amended, with all other section headings remaining
unchanged, to read:
14.12.160 Landlord and Tenant.
Section 9: Section 14.12.160 of the Newport Beach Municipal Code is hereby
amended to read as follows:
14.12.160 Landlord and Tenant.
Whenever the City furnishes either individual metered or master metered water service
to residential occupants in a single-family dwelling, multi -unit residential structure or
mobile home park, where the owner, manager or operator is listed as the customer of
record, the City shall make a good faith effort to inform the residential occupants, by
means of a written notice, when the account is in arrears, that service will be terminated
at least fifteen (15) calendar days prior to such discontinuance. Such notice shall further
inform the residential occupants that they have the right to become customers to whom
service will then be billed, without being required to pay any amount which may be due
on the delinquent account.
The City shall not be required to make water service available to the residential
occupants unless each residential occupant agrees to the terms and conditions of
service. However, if one or more of the residential occupants are willing and able to
assume responsibility for the entire account to the satisfaction of the City, or if there is a
physical means legally available to the City of selectively discontinuing service to those
residential occupants who have not met the requirements of the City, the City shall
make water service available to those residential occupants who have met those
requirements.
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Notices required under this section shall be mailed to and left in a prominent and
conspicuous location at the service address.
Section 10: The recitals provided in this ordinance are true and correct and are
incorporated into the substantive portion of this ordinance.
Section 11: If any section, subsection, sentence, clause or phrase of this
ordinance is for any reason held to be invalid or unconstitutional, such decision shall not
affect the validity or constitutionality of the remaining portions of this ordinance. The
City Council hereby declares that it would have passed this ordinance and each section,
subsection, sentence, clause or phrase hereof, irrespective of the fact that any one or
more sections, subsections, sentences, clauses or phrases be declared invalid or
unconstitutional.
Section 12: The City Council finds the introduction and adoption of this
ordinance is not subject to the California Environmental Quality Act ("CEQA") pursuant
to Sections 15060(c)(2) (the activity will not result in a direct or reasonably foreseeable
indirect physical change in the environment) and 15060(c)(3) (the activity is not a
project as defined in Section 15378) of the CEQA Guidelines, California Code of
Regulations, Title 14, Division 6, Chapter 3, because it has no potential for resulting in
physical change to the environment, directly or indirectly.
Section 13: Except as expressly modified in this ordinance, all other Sections,
Subsections, terms, clauses and phrases set forth in the Newport Beach Municipal
Code shall remain unchanged and shall be in full force and effect.
Section 14: The Mayor shall sign and the City Clerk shall attest to the passage
of this ordinance. The City Clerk shall cause the ordinance, or a summary thereof, to be
published pursuant to City Charter Section 414. This ordinance shall be effective thirty
(30) calendar days after its adoption.
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This ordinance was introduced at a regular meeting of the City Council of the City of
Newport Beach held on the 28th day of January, 2020, and adopted on the 11th day of
February, 2020, by the following vote, to -wit -
AYES, COUNCILMEMBERS
NAYES, COUNCILMEMBERS
ABSENT COUNCILMEMBERS
WILL O'NEILL, MAYOR
ATTEST:
LEILANI I. BROWN, CITY CLERK
APPROVED AS TO FORM:
CITY ATTORNEY'S OFFICE
AARON C. HARP, CITY ATTORNEY
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