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HomeMy WebLinkAbout06 - Three Year Software License Agreement for MicrosoftQ �EwPpRT O c — '9 TO: FROM: CITY OF NEWPORT BEACH City Council Staff Report April 28, 2020 Agenda Item No. 6 HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL Carol Jacobs, Assistant City Manager - 949-644-3313, cjacobs@newportbeachca.gov PREPARED BY: Carol Jacobs, Assistant City Manager Jackie Luengas-Alwafai, Informational Technology Manager Anthony Nguyen, Purchasing Agent PHONE: 949-644-3231 TITLE: Three Year Software License Agreement for Microsoft ABSTRACT: In order to provide effective and colllobrative tools for the City, the Information Technology Division has upgraded our existing Microsoft products, moving from Office 2016 to Office 365 for government. This enhanced license agreement will provide the City with additional tools and security for our information technology needs. RECOMMENDATION: a) Determine this action is exempt from the California Environmental Quality Act (CEQA) pursuant to Sections 15060(c)(2) and 15060(c)(3) of the CEQA Guidelines because this action will not result in a physical change to the environment, directly or indirectly; and b) Authorize the Mayor and City Clerk to execute a Software License Agreement with Dell Inc. for a three-year period for all Microsoft products in the amount of $160,461.60 per year. FUNDING REQUIREMENTS The Microsoft Licenses through Dell Inc. has a fixed cost of $160,461.60 per year for three years. The current adopted budget includes sufficient funding for this purchase. It will be expensed to the IT Division Operating Budget, Software License Renewal Account No. 76420203-871017. DISCUSSION: Microsoft Office 365 for government has fulfilled our requirements of collaboration and file sharing, and the Microsoft Teams feature has also provided an unanticipated benefit of allowing for greater capabilities to work remotely during the COVID-19 crisis. 6-1 Three Year Software License Agreement for Microsoft April 28, 2020 Page 2 Video, chats, file sharing, and project updates using Microsoft Teams and Planner has kept staff connected through a centralized communication tool that supports group collaboration while in remote locations. The City has used Mircosoft products for many years. The last update to Office was an upgrade to Office 2016. This new license agreement updates Microsoft to their lastest version, Office 365, and provides additional tools for the City staff to be more effective and efficient. The costs of the agreement have increased due to changes in the licensing agreement, including a subscription service by person and not device, which required the addition of all part-time employees. The existing agreement ended on March 31, 2020, however there is a 90 -day grace period (in which the current agreement is valid) to "true up" all of the required licenses. These tools staff implemented have given us an edge during these challenging times and were installed citywide just prior to the outbreak of the coronavirus The benefits of Office 365 since its implementation has been: • Access to the Microsoft Office applications anywhere and anytime on the web or using Apps in devices like mobile phone and tablets • Collaboration - A powerful hub for teamwork that brings together chat, video calling, files, and apps into a shared workspace o Multiple people accessing and modifying a file with real-time changes o New Microsoft Modules, real collaboration modules with Teams & Planner • Easy file sharing o Personal OneDrive o Access to your data in OneDrive from any device • Automatic updates o Virus and malware updates o Always at the most current version • Security - Microsoft 365 meets the enhanced security and compliance requirements of government. The County of Riverside and Microsoft together determine which Value Added Resellers (VARs) are allowed to sell products according to the license agreement. The County of Riverside has negotiated a Licensing Solution Provider Agreement (PSA -0001524) with Dell Marketing L.P. for a Microsoft Enterprise Agreement (Master Agreement No. 8084445) at a 46% reduction in cost. The City of Newport Beach has joined the Riverside Licensing Solution Agreement to get the best price available. Of the three quotes the City received from Microsoft's VARs, Dell's quote was the lowest: Description SoftwareOne Total Dell Total CDW-G Total Microsoft Licenses $ 163,056.89 $ 160,461.60 $ 163,273.98 6-2 Three Year Software License Agreement for Microsoft April 28, 2020 Page 3 ENVIRONMENTAL REVIEW: Staff recommends the City Council find this action is not subject to the California Environmental Quality Act (CEQA) pursuant to Sections 15060(c)(2) (the activity will not result in a direct or reasonably foreseeable indirect physical change in the environment) and 15060(c)(3) (the activity is not a project as defined in Section 15378) of the CEQA Guidelines, California Code of Regulations, Title 14, Chapter 3, because it has no potential for resulting in physical change to the environment, directly or indirectly. NOTICING: The agenda item has been noticed according to the Brown Act (72 hours in advance of the meeting at which the City Council considers the item). ATTACHMENTS: Attachment A — Riverside Count Microsoft Enterprise Agreement Attachment B — Dell Inc., Microsoft Enterprise Quote for the Year 2020-2021 6-3 ATTACHMENT A Licensing Solution Provider Agreement Number PSA -0001524 This Licensing Solution Provider Agreement is made and entered into this 22nd day of October 2019, by and between Dell Marketing L.P., a Texas corporation ("CONTRACTOR"), and the COUNTY OF RIVERSIDE, a political subdivision of the State of California, ("COUNTY"). WHEREAS, COUNTY and Microsoft Corporation ("Microsoft") have entered into that certain Microsoft Enterprise Agreement (Master Agreement No. 8084445; the "Master Agreement"), effective August 23, 2019, under which COUNTY has the ability to enter into one or more enrollments to order certain Microsoft product licenses; WHEREAS, CONTRACTOR desires to provide support to COUNTY and its Enrolled Affiliates (as defined in the Master Agreement) for said licenses under this Agreement and hereby represents that it has the skills, experience, and knowledge necessary to perform under this Agreement; and WHEREAS, COUNTY desires to accept CONTRACTOR's services under this Agreement, NOW, THEREFORE, for good and valuable consideration, the receipt and adequacy of which is hereby acknowledged, the parties agree as follows: 1. This Agreement covers all enrollments for all products licensed under the Master Agreement. All terms and conditions of the Master Agreement, attached as Exhibit E of this Agreement and incorporated by reference, shall apply to the purchase of related products and services. 2. This Agreement is available for use by all government entities within the State of California (an "Enrolled Affiliate") for the duration of the Term (defined below in section 4). Enrollment documents will contain the terms and conditions specific to each entity. 3. CONTRACTOR agrees to extend the same pricing, terms, and conditions as stated in this agreement to each and every government entity in the State of California. Terms and conditions are governed by this Agreement, the Master Agreement, and the applicable enrollment documents for each entity. Entities shall make purchases in their own name, make direct payment to CONTRACTOR, and be liable directly to CONTRACTOR for all obligations. 3.1 COUNTY shall in no way be responsible to CONTRACTOR for Enrolled Affiliates' purchases and obligations, COUNTY shall in no way be responsible to other entities for their purchases or any acts or omissions of CONTRACTOR, including but not limited to product selection or implementation, services or other related matters. 3.2 CONTRACTOR shall notify Enrolled Affiliate in writing of the terms and conditions stated in Section 11. 4. This Agreement shall be effective from November 1, 2019 through October 31, 2021, unless terminated earlier (the "Term"). 5. Hold Harmless/Indemnification: 5.1 CONTRACTOR shall indemnify and hold harmless the County of Riverside, its Agencies, Districts, Special Districts and Departments, their respective directors, officers, Board of Supervisors, elected and appointed officials, employees, agents and representatives (individually and collectively hereinafter referred to as Indemnitees) from any liability, action, claim or damage Page 1 of 11 OCT 2 2 2019 -j, IV 6-4 Licensing Solution Provider Agreement Number PSA -0001524 whatsoever, based or asserted upon any services, or acts or omissions, of CONTRACTOR, its officers, employees, subcontractors, agents or representatives arising out of or in any way relating to this Agreement, including but not limited to property damage, bodily injury, or death or any other element of any kind or nature. CONTRACTOR shall defend the Indemnitees at its sole expense including all costs and fees (including, but not limited, to attorney fees, cost of investigation, defense and settlements or awards) in any claim or action based upon such acts, omissions or services. 5.2 With respect to any action or claim subject to indenmification herein by CONTRACTOR, CONTRACTOR shall, at their sole cost, have the right to use counsel of their own choice and shall have the right to adjust, settle, or compromise any such action or claim without the prior consent of COUNTY; provided, however, that any such adjustment, settlement w' compromise in no manner whatsoever limits or circumscribes CONTRACTOR indemnification to Indemnitees asset forth herein. 5.3 CONTRACTOR'S obligation hereunder shall be satisfied when CONTRACTOR has provided to COUNTY the appropriate form of dismissal relieving COUNTY from any liability for the action or claim involved. 6. Contractor Responsibilities: CONTRACTOR will offer the following services to each Enrolled Affiliate at no additional charge. It is the responsibility of the Enrolled Affiliate to determine which products and/or services, if any, meet their needs and communicate that to the CONTRACTOR. 6.1 Provide reports showing year to date annual spend according to Enrolled Affiliate's specifications. Frequency will be determined by each Enrolled Affiliate (monthly, quarterly, etc.). 6.2 Provide a short synopsis of why an amendment is needed and the ramification of each amendment to an enrollment at the time of such amendment. 6.3 Provide an updated price list on an annual basis or when requested by Enrolled Affiliate 7. CONTRACTOR's Microsoft Enterprise Agreement license subscription price attached hereto as Exhibit A and service rates attached hereto as Exhibit B. 8. CONTRACTOR's Microsoft Enterprise Agreement Participation Form attached hereto as Exhibit C and incorporated herein by reference. 9. Usage Reporting: CONTRACTOR will provide to COUNTY the Licensed Support Provider (LSP) Reporting of Active Enrollments to Master Microsoft Enterprise Agreement No. 8084445, Select Plus Agreement No. 7756479, Microsoft Premier, Unified, and MCS Support services, showing a list of enrollments by February 15th of each year. Forms shall be submitted electronically to MasterMicrosoftAdmin@riveo.org. A copy of the form is attached hereto as Exhibit D and incorporated herein by reference. 10. Administrative fees: CONTRACTOR will be charged .5% of the annual enrollment amount to leverage the Riverside County Master Microsoft Agreement No. 8084445, Select Plus Agreement No. 7756479, Microsoft Premier, Unified, and MCS Support services. This will be an annual fee, per enrollment inclusive of Affiliates Shadow Enrollments. Example: A three-year aggregated agreement with a contract Page 2 of 11 6-5 12. 13 Licensing Solution Provider Agreement Number PSA -0001524 amount of $300K, divisible by three years will result in an LSP Participation Fee of $500 annually (100K*.5%). RCIT will invoice the Awarded LSP annually based on the enrollments verified from the "Reporting of Active Enrollments" list submitted by December 15th of each year. Payment is due to Riverside County Information Technology thirty (30) days from invoice date. 10.1 Riverside County Information Technology (RCIT) will invoice the CONTRACTOR annually based on the enrollments verified. Payment is due to RCIT within thirty (30) days of invoice date. The COUNTY will not accept credit as a form of payment. 10.2 Failure to meet the administrative fee requirements herein and submit fees on a timely basis may constitute grounds for immediate termination of this Agreement. Contract Management: The contacts for this Agreement for COUNTY shall be both RCIT and Purchasing as listed below. COUNTY Primary Contact: Jim Smith 3450 14th Street Riverside, CA 92501 CONTRACTOR contact: Alisson Harrington One Dell Way Round Rock, TX 78682 COUNTY Secondary Contact: Rick Hai 2980 Washington Street Riverside, CA 92504 11.1 Should Contract Management contact information change, the CONTRACTOR shall provide written notice with the updated information to the COUNTY no later than 10 business days after the change. Termination: 12.1 COUNTY may terminate this Agreement without cause upon thirty (30) days written notice served upon the CONTRACTOR stating the extent and effective date of termination. 12.2 COUNTY may, upon five (5) days written notice terminate this Agreement for CONTRACTOR's default, if CONTRACTOR refuses or fails to comply with the terns of this Agreement or fails to make progress that may endanger performance and does not immediately cure such failure. In the event of such termination, the COUNTY may proceed with the work in any manner deemed proper by COUNTY. 12.3 CONTRACTOR's rights under this Agreement shall terminate (except for fees accrued prior to the date of termination) upon dishonesty or a willful or material breach of this Agreement by CONTRACTOR; or in the event of CONTRACTOR's unwillingness or inability for any reason whatsoever to perform the terms of this Agreement. Conduct of Contractor: 13.1 The CONTRACTOR covenants that it presently has no interest, including, but not limited to, other projects or contracts, and shall not acquire any such interest, direct or indirect, which would Page 3 of 11 Licensing Solution Provider Agreement Number PSA -0001524 conflict in any manner or degree with CONTRACTOR's performance under this Agreement. The CONTRACTOR further covenants that no person or subcontractor having any such interest shall be employed or retained by CONTRACTOR under this Agreement. The CONTRACTOR agrees to inform the COUNTY of all the CONTRACTOR's interests, if any, which are or may be perceived as incompatible with the COUNTY's interests. 13.2 The CONTRACTOR shall not, under circumstances which could be interpreted as an attempt to influence the recipient in the conduct of his/her duties, accept any gratuity or special favor from individuals or firms with whom the CONTRACTOR is doing business or proposing to do business, in accomplishing the work under this Agreement. 13.3 The CONTRACTOR or its employees shall not offer gifts, gratuity, favors, and entertainment directly or indirectly to COUNTY employees. 13.4 CONTRACTOR shall establish adequate procedures for self-monitoring and quality control and assurance to ensure proper performance under this Agreement; and shall permit a COUNTY representative or other regulatory official to monitor, assess, or evaluate CONTRACTOR's performance under this Agreement at any time, upon reasonable notice to the CONTRACTOR. 14. Independent Contractor/Employment Eligibility/Non-Discrimination: 14.1 The CONTRACTOR is, for purposes relating to this Agreement, an independent contractor and shall not be deemed an employee of the COUNTY. It is expressly understood and agreed that the CONTRACTOR (including its employees, agents, and subcontractors) shall in no event be entitled to any benefits to which COUNTY employees are entitled, including but not limited to overtime, any retirement benefits, worker's compensation benefits, and injury leave or other leave benefits. There shall be no employer-employee relationship between the parties; and CONTRACTOR shall hold COUNTY harmless from any and all claims that may be made against COUNTY based upon any contention by a third party that an employer-employee relationship exists by reason of this Agreement. It is further understood and agreed by the parties that CONTRACTOR in the performance of this Agreement is subject to the control or direction of COUNTY merely as to the results to be accomplished and not as to the means and methods for accomplishing the results. 14.2 CONTRACTOR warrants that it shall make its best effort to fully comply with all federal and state statutes and regulations regarding the employment of aliens and others and to ensure that employees performing work under this Agreement meet the citizenship or alien status requirement set forth in federal statutes and regulations. CONTRACTOR shall obtain, from all employees performing work hereunder, all verification and other documentation of employment eligibility status required by federal or state statutes and regulations including, but not limited to, the Immigration Reform and Control Act of 1986, 8 U.S.C. §1324 et seq., as they currently exist and as they may be hereafter amended. CONTRACTOR shall retain all such docmnentation for all covered employees, for the period prescribed by the law. 14.3 CONTRACTOR shall not discriminate in the provision of services, allocation of benefits, accommodation in facilities, or employment of personnel on the basis of ethnic group identification, race, religious creed, color, national origin, ancestry, physical handicap, medical condition, marital status or sex in the performance of this Agreement; and, to the extent they shall Page 4 of 11 6-7 Licensing Solution Provider Agreement Number PSA -0001524 be found to be applicable hereto, shall comply with the provisions of the California Fair Employment and Housing Act (Gov. Code 12900 et. seq), the Federal Civil Rights Act of 1964 (P.L. 88-352), the Americans with Disabilities Act of 1990 (42 U.S.C. 51210 et seq.) and all other applicable laws or regulations. 15. Entire Agreement: This Agreement, including any attachments or exhibits, constitutes the entire agreement of the parties with respect to its subject matter and supersedes all prior and contemporaneous representations, proposals, discussions and communications, whether oral or in writing, This Agreement may be changed or modified only by a written amendment signed by authorized representatives of both parties. IN WITNESS WHEREOF, the parties hereto have caused their duly authorized representatives to execute this Agreement. COUNTY OF RIVERSIDE, a political subdivision of the State of California By: evm Jeffries, Chairman Board of Supervisors Dated: OCT 2 2 2019 ATTEST: Kecia Harper Clerk doff the Board ".— Deputy APPROVED AS TO FORM: Gregory P. Priamos County Counsel By. Susanna Oh,�Ifeputy County Counsel Dell Marketing L.P., a Texas corporation By:G td Alisson H rrington Senior Commercial Co nsel Dated: zol Page 5 of 11 OCT 2 2 2019 I (-D M Licensing Solution Provider Agreement Number PSA -0001524 Exhibit A Microsoft Enterprise license subscription and services Line Description Price Level Markup % Enterprise Online Services" (including Full USLs, From SA USLs, 1 Add-ons and Step Ups) M365 E3 and E5, Enterprise Mobility + Level D -0.56 Security E3 and E5, Office 365 Enterprise E1 or E3, Windows 10 Minus 2% Enterprise E3 or E5. 2 Enterprise Products Office 365 Pro Plus, Windows 10 Enterprise, Level D -0.43 Core CAL Suite, Enterprise CAL Suite. Additional Products M365 F1, M365 E5 Compliance, M365 E5 3 Security, Office 365 Enterprise F1, Project Online, Visio Online Plan Level D -0.43 1 or Plan 2, D namics 365, Azure, SQL Server, Windows Server, etc. Server and Tools Product (applies to Server and Cloud Enrollments 4 only) SbarePoint Server, SQL Server, BizTalk Server, Visual Studio, Level D -0.43 Core Infrastructure Suites, etc. 5 All products for Select Plus Agreement No.7756479. 0.55 6 Microsoft Premier Support 2.00 7 Microsoft Unified Support Services 2.00 S Microsoft Consulting Services 2.00 Page 6 of 11 Licensing Solution Provider Agreement Number PSA -0001524 Exhibit B License Support Provider (LSP) service rates Line Description Certified Competency Yes/No) Hourly Rate Data and Artificial Intelligent 1 Build Intelligent Apps Yes $425 2 Build Intelligent Agents Yes $425 3 Machine Learning Yes $425 4 Internet of Thins Yes $425 5 Globally distributed data Yes $425 6 OSS Databases Yes $425 7 Cloud Scale Analytics Yes $425 8 Data Platform Modernization to Azure Yes $425 9 Windows Server on Azure Yes $425 10 Security & Man agement Yes $425 11 Datacenter Mi ration Yes $425 12 Modern Business Intelligence Yes $425 Biz Apps 1 Customer Set -vice Yes $425 2 Field Service Yes $425 3 Marketing Yes $425 4 Talent Yes $425 5 Finance and Operations Yes $425 6 Business Central Yes $425 7 Power Apps Yes $425 8 Power BI Yes $425 Apps and Infrastructure 1 Azure Stack Yes $425 2 Hi h Performance Compute Yes $425 3 Cloud Native Apps using Serverless Yes $425 4 Modernize Apps Yes $425 5 SAP on Azure No $425 6 Linux on Azure Yes $425 7 Dev Ops Yes $425 8 Business Continuity & Disaster Recover Yes $425 9 Windows Server on Azure Yes $425 10 Securi &Management Yes $425 11 Datacenter Migration Yes $425 Page 7 of 11 6-10 Licensing Solution Provider Agreement Number PSA -0001524 Exhibit B (cont.) License Support Provider (LSP) service rates Line Description Certified Competency (Yes/No) Hourly Rate Modern Workplace 1 User Adoption & Change Management Yes $425 2 Security Yes $425 3 GDPR & Compliance Yes $425 4 Teamwork Yes $425 5 Calling & Meetings Yes $425 6 Modern Desktop Yes $425 7 Office 365 Migration Assistance Yes $425 7a Mail Yes $425 7b Teams Yes $425 7c SharePoint Yes $425 7d OneDrive Yes $425 Page 8 of 11 6-11 Licensing Solution Provider Agreement Number PSA -0001524 Exhibit C Microsoft LSP Participation Form D-'.: FCCEF._ JUPINK Eli RllaZn. ACID • �,... __ m ., r -c^ Rcn�o rRC I nt.mt 0i �lr,u =rte n GUSTAVO VAZQUEZ. AUO 1111 i'r I M - . -_ ..a L•Liw��,_ „�. i..�.o-. Microsoft LSP Participation Fonla (RFQ 4RIVC0.2020-RFQ•0000048 attachment +) Complete this form and return to Payment should be made to Rrvars+de Ccurty Irformotasr Tedlnclopy Attention: Rack Hal 3450 14th Street- Fourth Floor E mall Met@rmzorst Rrverside CA 92501 (owir)-ct R., r.-ln Tdia ..n"ppy,f- Ccrnpsri, Name G014f slkel•na LP Nsma Sta:'t 112CW Titre Pronotsltrsosaet Addrass Ona -;='. Aly Ciry �,r R -,,I Zip Code 78"2 Tekphcne* 512-725_3107 Fax a..ara Emus Slac.s eecksr@C,s:�:an Tf•e County of Ri.*rside � the host of the klaiosoft k'aster Agteemer•t I'lo SC34445 Ar ouesbors regarding the product; and acensing should be directed to 1161`oro5oft Ey sgrina twcw I am weeing to pay the part'.cipation fees for ea -4! Enrp:rrnErt that Is established by lel*raging the Courfy of Rivetsice Master Agreement u+ acco+owr to +he scFedule tefere-ced on RFQ *AIVCO2l)20-RFQ-00000.18 and any subsequent contrects and � er amerd,lents By =ogring bekSw I also agree trial all ertollments wdl to submitted to kl•crc-- ft area to repxl errosmen! onvity erd comply to the payment schedule per RFQ #R1`, CO-2020-RFC-COM1048 to R.vem de County In!oRnabnn TechnOogr' Frease refor.rcq the remittorca Infomtauon above for wnofq to sono iha payment Fadute to comply may re5uh m the &weld being rescinded Spgslwo Stacie Beckef rteni opliime September 19, 2019 Date Proposal Manager Page 9 of 11 6-12 Licensing Solution Provider Agreement Number PSA -0001524 Exhibit D Microsoft LSP Reporting of Active Enrollments Form LSP Name Company name RIVCO Contract ID RIVCO-20800-00x-xx/ux M crosoft Agreement Numbers OlE59633, O1E73134, AND NEW Master Enrollment Enrollmen tNumber: Enrollment Entity: Start Date: End Date: Annual Spend Enrollment Contact: Enrollment Contact Email: Enrollment Contact Tel: 8084445 87654321 Riverside County Information lec11n0109y 1/01/1 2 12/31/1 6 5645,000.00 Coln Doe john�riyersid� 951-555-1212 Page 10 of 11 6-13 Licensing Solution Provider Agreement Number PSA -0001524 Exhibit E Master Agreement Attached include the followings: 1) Signature Form 2) Microsoft Enterprise Agreement 3) Microsoft Enterprise Agreement Amendment Page 11 of 11 6-14 MSE#: (MSLI Tracking Number) Subsidiary: Country: Microsoft Document Headersheet This is for informational purposes only ' 5-0000004275258 Signature Form Do not modify the formatting or spacing of this Form above this text Account Manager Name / Alias: United States LAR/LAD/ESA: Insight Direct USA, Inc. Program/Version EA 6 2016 ACCOUNT: County of Riverside Outsourcer Name: Business Agreement Number: Master Agreement Number: 8084445 Agreement Number: Purchase Order Number: Comments: 8/2712019 9:42:56 PM IIVINIII�ii�ll��lllllllllllll�fl���ll (Scanning Code) 6-15 Co Mica-c„>ctfit Program Signature Form NaA+NeSA w"h Aprram��nl rmmhel QOy/fq (s VCtll.nrlc2 I_ic(NnSirig 004-kayleerl-5-04 Note: Enter the applwahle aclwe nulnhers nssnr.Irrled wilts die docurnwi s bclnw, %licronnfl requum: the associated active number Ur: indicated here, of listed be[.) -.v as new For the puq)oses of this farm, 'Cuslornar can mean the signing entity, Enrolled Affiliate, Government Pittner, Inshb Ilion, or nthrr party entering into a vglumo licensing program agraoml:ni This s'igrlalule term and all conlricl documents Identified in me table below are entered into belv+een she. Customer and the. Microsoft Affiliate signing, is of the effective dalo identified holow. �, 1 � • 1� lllr .��d/�t.� A1.p. 1 • • 1 1 ir. '� Enlelprise Agreelnenl X20-10209 -Choose Agreement;- Document Number or Corse <Choose Agreement, DOCmltgnl Number or Corso <Choose Agreement> _ <Choose Agreelneni- <Choose Enrollment/Registiattun> DOaUmem Number or Code Ducurnenl _Number or GOO Document Number ur Code <Cbgose Enl'ollnlenURe. istrrnion> _ Document hhlnlbef or Code <Choose EnrollmenURe9istraliom I Document Number or Code <Choose Enrollment/Registration-, Document Number or Code ,Choose Enrollmerll/Registration_ _ Colibacl Docuents Amendment to m Document Number or Code CTWCPT-OPT-FMJK (new) By signing below, Cuslomer and the Nir..wsafl Arlilime agree that both parries (1) have received, read and understand the above contracl dur-uinenls, including any websiles or documents incaiporaled by reference and any amendments and (21 agree to be bound by the terms Of all such documonls. I Name of Entity (mF �t�b�q;'Ie'y�%1 e itity name)' Con illy of Rive iside fjr(�f _1 Printed First and Last Name'(i y'� / l'�I printed Title 5 r- l�rocu r -e ovke I -IT rGOt'l TrF1r.-� Signature Date' O V 2 2/ 2 O lax ID fildirale5 mgrrirerl fiefrl PrcgmuufnnI-v... bfSS�yn;i PIA,L'arnn'dE cnnA.NILhEH��'n ihuJle 11) I'rq, 1 cl! 1 6-16 fig... `�.. 4: Microsoft Corporation �p —®� mic _ Printed First and Last Name 1 Microsoft Corp Printed Title AUG 2 3 Signature Date (aaW PoLr,LIOH Af-h-4c clwk-,tI, is., _ Chance Agreement Effrrtive DateDuly 8(p23,p�� I Authorized microsoftco o.3vnrelnrr=nl,nlof;-.t,s_�n�tv___s'r•1 Optional 2°tl Customer signature or Outsourcer signature (if applicable) cis omer Name of Entity (must be legal entity name)' signature" Printed First and Last Name' Printed Title Signature Date' Nail of Entity (must be legal entity name)• Signature' Printed First and Last Name' Printed Title Signature Date' r,lrn nlnn n.rr ir, 11.4 /inl�l �- ' If Customer requires physrChl media, additional conlar.ts, of i, reporting multiple previous Ent J11(nenls, include Ihe appropriate lorm(s) vri111 Ihe; signature 101111 After This signature form is signed by tho Cuslnme.i. send it and Ihe C Jrltl'30 Doelunents to CUstonle(s channel purlllei or Phoosoft account manager, who must submit beer to Ihe L,thwing addn.ss Wheo Elle signature forth Is fully eBeCtlled by Microsofl, Q -11-imer will re..c.eive a Aohimalno copy Microsoft Cotpointion Dept 561, Volwne Licensing 6100 Pfeil Road, Suite 210 Reno, IVev:Ida B`J51 I. 1 137 USA Pua9unuSlgrfoml!1di5�, r1i VIA I n'AfmFAII A 611 I(UIrI(Auo2o lar I'e;rt 201 behalf of 1 6-17 I Microsoft bocument Headersheet ` This is for informational purposes only ' MSE#: (MSCI 5-0000004275258 Tracking Number) Doe Type: Agreement Do not modify the formatting or spacing of this Form above this text Subsidiary: Account Manager Name / Alias: Country: United States LAR/LAD/ESA. I Insight Direct USA, Inc. I ProgramNersion I EA 6 2016 (Scanning Code) [ACCOUNT: County of Riverside �I Outsourcer Name: 1 1 Business Agreement Number 1 Master Agreement Number: 8084445 I Agreement Number: I I Purchase Order Number: Comments: I B/23/2019 9:42:31 PM g_1g OF, n/1iCt'1�Soht' , VOII_II1-1e IJ Ce.11S1nc) Enterprise Agreement State and Local Dlnl for Use will r hriasan NS01,,m n`ljiPvm,,,f, ,� rRnua5WI mislne".s ai,i Fei viers Aivgnieul This Microsoft Enterprise Agreement ("Agreement") is entered into between the entities identified on the signature- form I Effective date, l he effective elate of this Agreement is the earliest elfectrve date of any Enrollment entered Into under this Agreement or the date Microsoft accepts this Agreement, whichever Is earlier This Agreement Con Si$t5 of (1) these Agreement tarns and conditions, including any amendments and the signalwe form and all allachnlents identified'theiem, (2) the Product Terms applicable to Products licensed under this Agreernenl, (3) the Online Services Terms, (4) any Affiliate Enrollment enle,ed into under this Agreement, and (5) any order submitted under this Agreement. Please note: Documents referenced in Offs Agraernett but not attached to the signalure form may be found at hltL.(t lvrryand are incorporated in this Agreement by reference, including trip Product Terms and Use Rights These documents may contain additional terms and condilions for Products licensee{ under this Agreement and may be changed from time to tune Gr15tOmer should review such documents carefully both of the time of signing and periodically Ilferedltei, and fully understand all terins and conditions applicable to Products licensed Terms and Conditions 1. Definitions. "Affiliate" means vvilh regard to Customer, i (1) any government agency, depadmenl, office, instrumentality, division, unit or other entity of the slate or local government that Is supervised by or is part or Custoiriei. of wlh1ch supervises Customer or of which Customer is a part. nr which is uncler common supefvision with Customer, (it) any county, borough, commonwealth, city, murticrpehly, town, township, special purpose . district, or other similar type of governmental instrumentality established by the laws of Cuslomer's slate and located vvithin Cuslomers state jurisdiction and geographic boundaries. and (if!) any other enlity in Cuslom6's stale expressly authorized by the laws of Customers state to pwchase under state co ttacts; provided that a slate and its Affillates shall not, for purposes of this definition be considered In be Affiliates of the federal government and its Affiliates, and lb, with regard to Microsofl, any legal enlily that Microsoft owns, that ovens Microsoft, or that is tinder rommon ownership with P,ticrosofl, "Cuslomer" means the tegal enlity that has entered into this Agreement with Microsoft "Customer Dela" means all data, including all leYl, sound, software, image, or video files that are provider( to Microsoft by, or on behalf of. an Enrolled Affiliate and its Affiliates through use of Online Services_ 'Clay" meads a calendar day, except for references that specify "business day". "Enrolled Affiliate' means an enlity, eilher t;uslorner or any one of Gustomei's Affiliates that has entered Into an L'nrollment under this Agreement 1..12nrGngi{vSi:;LUIEM1Itillriuv2p til) Pn;p: I or I I Vucnu ,,nil x2u-W211Y7 1 6-19 "Enrollment' means the documenl that an Eniolled Affiliate submits under this Agreement to place orders for Pnoducls "Enterprise" means an Enrolled Affiliate and the Affiliates for which II i= responsible and rhoo5e5 on its Enrollment to include in its enterprise. 'Flees' means Product fixes, modifications or enhancements, Or their derivatives, that Microsoft caller releases generally (such as Product service packsV or provides to Customer to address a specific issue. "License' means the right to download, nstall, access and use a Prod Uct For certain Products. a License Inay be available on a fixed term or subscription basis ('Subscription License'), Lice,ises lotOnline Services will he considered Subscription Licenses -%licrosofl" means the Microsofl Affiliate that has enlered Into Iles Agreement or an Enrollment and its Affiliates, as appropriate I `Online Services' means the Microsoft -hosted services identified as Online Services in Pre PrOdud. Terms "Unline Services 1 -elms' means the additional terms that apply to Customer's use of Online Services publishes on the VOhlme Licensing Site and updated front lane In lime 'Product' mean, all products Identified in the PYOdllfl Tents, such as all Software, Online Services and other web -based services, including pre-release or bola versions. 'Product Teuns' means the documenl Ihal provides information about Microsoft Products and Professional Services available through volume licensing The Product Terris document is published on the Volume Licensing Site and is updated from lime to time "SLA" means Service Level Agreement. which specifies the minimum service level for Online Services and is published on the Volume Licensing Site. 'Softwair' means licensed copies of Miaosdit sahware identified on the Product Terms. Software does nol include Online Services. but Software may be pari of an Online Service "Software Assur once" is an offering oy Microsoft that provides new version rights and other benefits for Products as further described! in the Producl Terms. 'T'rade Secel" means infoirnation that is not generally known or readily ascertainable to the public, has econornic value as a iesull, and has been subject to reasonable, steps under the circumstances to maintain its secrecy. "use" of 'run" means to Copy, install, use, access, display, run or otheivi se Interact 'Use Riglds''' rneans the use rights of le n'ns of service (or each Product published on the Volume Licensing Site and updated from lime to time The Use Rights supersede the leans of any end user license agreement that accompanies a Predict The Use Rights for Software are published by Microsoft in the Pinducl'1'eans The Use (tights for Online Services are published in the Online Services Terms, VOlunie Licensing Silo' meanshinp!/'w.ev:.mi.rosofLcumllicensincylcontract_ or a successor site 2. How the Enterprise progr� rf works. a. Gei 1. The Enterprise program consists of file leans and conditions on which an Enrolled Affiliate may acquire Pioduct Licenses. Under the Enterprise program. Customer and ds Affiliates may order Licenses to; Prodw:ts by entering into Enrollments b. Gnrollntents. The Enterpn5e program gives Customer and/or its Affiliates the ability Io enter into one of more Enrollments to order Products- Subscription Enrollments may be available for some of these Enrollments Nolwilhstanding any other provision of this Agreement only Enrolled Affiliates identified in an Enrollment will be responsible for complying with the terms of that Ellrollmenl, including the tents of this Agreement incorporated by reference in that Enrollment r-�aui �-,,irfustsi atr-tic;nm,ivairinl n:nR z as I i Pro owitk2.m-1W 1 6-20 c. Licenses. The types of Licenses, available are (1) Licenses obtained under Sof(vi Assurance (L&SA), antl (2) Suh'scription Licenses These License types, as well as additional License Types, are further described In the Product List, 3, Licenses for Products a. License Grant. Mici grants the Enterprise a non-exclusive, worldvide antl limited right to doamhload, install and Use software Products and to access and use lire Online Services. each in the quantity ordered under an Enrollment The rights granted are subject to the terms of this Agreenenl, me Use Rights and the Product Terms. Microsoft reserves all rights not expressly granted in this Agreerglent. b. Duration of Licenses. Subscription Licenses and mast Software Assurance rights are temporary and expire when the applicable Enrollment is terrninaled or expires, unless the Enrolled Affiliate exercises a buy-oul option, which is available for some Subscription Licenses Except as otherwise noted ni the applicable Enrollment or Llse Rights, all other Licenses become perpetual only v:hen all payments for that License Have been made and the Initial Enrollment tern has expired c. Applicable Use Rights (1) Products (other than Onlhne Services) The Use Rights in effect on Iheeffective date of the applicable Enrollment term will apply to Enlelprise's use of the version of each Product that is current at the time For future versions and new Products, the Llse Rinhts in effect when those versions and Products are first released will apply Changes Microsoft makes to the Use Rights for a panc6ular version will not apply unless the Enrolled Affiliate chooses to have those changes apply The Use Rights applicable to perpetual Licenses that were acqulred under a Previous agreement or Enfohnnerit are determined by the Agreement or Enrollment under which they were acquired Renewal or Software Assurance does not change which Use Rights apply to (hose Licenses. (II) Online Services For Online Services, the Use Rights In effect on the subscription start date will apply for the subscription term as defined in the Product Terms Downgrade rights. Enrolled Arfiliale may use air earlier version of a Product other than Online Services than the version that Is current on the effective data of the Enrollment. For Licenses acquired in the current Enrollrnenl temp, the Ill Rights for tha current version apply to the use of the earher version It the caber Product version includes features that are not in the new version, then the Use Rights applicahle to the earlier version apply with respecl to those factures. e. New Version Rights under Software Assurance Emolled Affiliate most order and marnlaln ronlmuonsSofiwareAssurance'coveragefor each License ordered With SoflwareAssuranr_e coverage, Entrrprise automatically nos the right to use a new version of a licensed Product as soon as it is released. even if Enrolled Affiliate cheeses not to use the new version immediately (I) Except as otherwise permitted under an Enrollment, use of the new version will be subject to the new version's Use Rights (it) If the License for the earlier version of the Product is perpetual at the time the new version is released, the License for the new version will also be perpetual. Perpetual Licenses obtained through SorP,vare Assurance replace any perpelual Licenses for the earher version, f. I_iransn confirmation. This Agreement, the applicable Enrollment. Enrolled Affiliate's order confiunauon, and any documentation evidencing tfanslers or perpetual Licenses, together with proof of payment, will be Enrolled Affiliate's evidence of rill Licenses obtained under an Enrollnlenl EA2n I Mli,(Us)SLG{E1 IGIINoaZO l ar P; rile Ire 1I I b0 ir00rd X20111120i i 6-21 d, Reorganizations, cause l klatlons and privatizations, II the number of Lu;erfses covered by an Enrollment changes by more than len percent as a result of (1) a reorganization, consolidation or privatization of an entity or an operating (I'VNSlall (2) a privatization of an Affiliate or an opef ating d,vision of Enrolled Affiliate of any of Its Ali Bates, of (3') a consohdahoo including a rnergef 'nith a third party that has an existing agreement or Enrollment. Microsoft will work with Enrolled Aff,hote in gond faith {o determine hrnv to accommodate Ill; changed circumstances in the context of this Agreement Making copies of Products and re-imaging rights. a. General. Enrolled Affiliate may make as many copies of Products, as it needs to dlslriLute them vrfthin the Enterprise, Copies mucd be true and r,omplele (Including copyright and trademark notices) item master copies obtained from a Microsoft approved fulfillment source Enrolled Affiliate may use a third party to make these copies, but Enrolled Affiliate agrees it will be responsible fol any third party's actions. Enrolled Affiliate agrees la make I'easonahle.efforts to notify its employees, agents, and any other fndiuduals who use the Products that the Products are licensed from Kcrosofl and subject to the IermS of V115 Ayrecinenl. In. Copies for traininglevaluation and baric -up, Far all Products other than Online Services. Enrolled Affiliate may (1) use iup to 20 complimentary copies of any licensed Pfoduct in a dedicated training facility on its premises for purposes of training on that pafticular Product, (2) use up to 10 complimentary copies of any Products for a 60 -day eva)ualinn period and (3) use one complimentary copy of any licensed Product for back-up or archival purposes for each of Its distinct geographic locations. "Trials for Online Services may be available if specified In the Use Rights. c. Right to re-image. In certain rases, re-imaging is permilled using the Product media It the Microsoft Product is licensed (1) from an original equipment manufacturer (OEM), (2) as a (,III packaged Proclucl through a retail source, or f3) under another Microsoft program, then media piovideo under this Agreemenl'may geneually be used to create images for use In place of copies piovided through that sepafale source. This right Is ronddinnal upon the folldvring. (i) Separate Licenses must be acquired from the separate source for each Product that Is re - Imaged (if) The Product, language version, and components of the copies made musl be Identical to the Pfoduct, language, version, and all components of the copies they replace and the number of copies or instances of fine re-imaged Product permitted remains the same (fit) Except for copies of an operating system and copies of Products licenser) under another Microsoft program, the Product type (e if Upgrade or full Llcanse) re-imaged must he Identical to the Product type licensed from the separate source (iv) Enrolled Affiliate must adhere to any Pl0dnCI-specd1c processes of requirements for re- inaging iclenllfied in the Product Terms, Re-imaged Products remain subject to the terms and use rights of the License acquired from the separate source This subsection does not create at exlend any Micosoft warranty or support obligation 5. Transferring and reassigning Licenses. a. License transfers. License transfers are not permflled, aycept that Customer or an Enrolled Affiliate may transfer only fully -(laid therpolual Licenses fol (1) an Affiliate, or (li) a third party solely ur courerpon with the transfer of hardware or employees to whole the Licenses have been assigned as part of ((-At a privatization of an Affiliate or ardency or of an EA213 18AnrrL15)5LG(UJ, (Nw2(11G) Page 4 or I I 111111100 .1 I :('F0. 111,401} 6-22 operating division of Enrolled Affiliate or an Affiliate (Lit) a reorganization. or (C) a consolidation. I Upon such transfer, Cuslamer'of Enrolled Affiliate must uninstall and discontinue using the licensed Product and render any copies unusable h. Notification of License Transfer. Enrolled Affiliate must nolify fvliciosoh of a License transfer by complePrig a license' transfer form, which call be obtained firm ht(0*1iwwwmiciosoflcnni/Leen:-,ivalronlrzrcls and sending the completed form to Microsoft before the License transfer. No License, transfer will he valid unless Enrolled Affiliate provides to the Transferee, and the transferee accepts in :vriting, documents sufficient la enable the transferee to ascertain the sc4ie, purpose and limitations of the rights granted by Mlriosoft under the licenses being transferred (inchidingthe app)(cable Use Rights, use and transfer restnclons, warranties and limitations of liability) Any License transfer not made in compliance with Ibis sertion,,vill be void I c. Internal Assignment of Licenses and Software Assurance. Licenses and Software Assurance must he assigned to a single user of device within the Enterprise Licenses and Solhr:ere Assuranre may be reassigned within the Enterprise as, deserihed in the Use Rights 6. Term and termination. a. Term. The tern of This Agreement will be 36 full calendar months from the effective dale k , -less Icrminated by either party as described below Each Enrollment will have the team provided in that Enrollmenl b. Termination without cause. Either party may forminate this Agreement, without cause, upon 60 days' ,written police. In the evenl of termination, new Enrollments will not be accepted, bill any existing Enrollment will continue for the term of such Enrollment and will continue to be governed by this Agreement c. Mid-term lerminntlon for non -appropriation of Ftmds. Enrolled Affiliate may terminale Ibis Agreement or an Enrollment without liability. penalty or hlrtllBlobligation to make paintents if Rinds to make payments under the Agreement or Emollment are not appropinated or allocated by the Enrolled Affiliate for sucli purpose d. Termination for Cause. Without limiting any other remedies it may have, either party may terminate an Enrollment if the other party materially beaches its obligations under this Agreement, inrJuding any obligation to submit orders or pay Invoices- Except where the breach is by its nature not curable within 30 clays, the terminating party must give the other party 30 days' notice of its intent to terminale and an opportunity to cure the breach if Microsoft gives such notice to an Enrolled Affiliate, Microsoft also will give Customer a copy of that notice and Customer agrees to help resolve the bleach. It the breach affects other Enrollments and cannot be resolved between Microsoft and Enrolled Affiliate, together with Customer's help, within a reasonable period of time, Microsoft may terminate this Agreomenl and all Enrollments undei it. II an Enrolled Affiliate ceases to be Customer's Affiliate, it must promptly nollfy Microsoft and Micivsoft may terminate the former Affiliate's Enrollment If an Enrolled Affiliate terminates its Enrollment as a result of a breach by Microsoft, or if Microsoft terminates an Enrollment because Enrolled Affiliate ceases to be Customer's Affffiate, then Enrolled Affiliate will have the early termination rights described rn the Enrollment e. Early termination. II (1) an Enrolled Affiliate terminates its Enrolment as a result of a breach by Microsoft, or (2f it Microsoft terminates an Enrollment because the Enrolled Affiliate has ceased In be un Affiliate of Customer, or (3) Enrolled Affillele terminates an Enrollment for rion- appropriation of funds. or (4) IvIlimisoft leiminales an Enrollmenl for non-payment due to non - appropriation of funds then the Enrolled Affiliate will have the follo+.viny options: (1) It may Immediately pay the total remaining amnunt due, including all urs;lallmenls, In which case, the Enrolled Affiliate will have pei pelual nghls lot all Licenses it has ordered, or I kAAI I d�gnt rA1lir.ril,eM�+llhlm� 1tl I Pit Pall" i or 1 I nnrinnrnl X211, -1e200 6-23 (it) 11 may pay only amounts due as of the lerrmnahon crate, in which case the Enrolled Affiliate r,vill have perprit ial Licenses fur: 'I) all copies of Products (including the latest version of Productsordered under SA coverage in file current teen) for which payment has been made in full. and 2) the number of copies of Products If has ordered (Including We latest version of Products ordered under Software Assurance coverage in current term) that Is proportional to the total of insiallruenl payments paid versus Iola1 ameenlS due (paid and payable) If the early termination had not occurred (iii) In the case of early termination under subscription Enrollments, Enrolled Affiliate will have thin following options: I 1) Foi eligible Products, Eliro'led Affiliate may obtain perpetual Licenses as described in the section of the Enrollment titled "Buy-out option," provided that Microsoft I'ecetves the buy -cwt order for those Licenses within 60 clays after E=nrolled Affiliate provides notice of termination 21 In Ihe, event of a brea•lll by Nllciosoll, if Custofner chooses Oct to exercise a buy -ort Option; kliciosnfl will issue E=nrolled Affilane a credit for any amount paid in advance for Subscription Licenses that the Enterprise will not be able to use to do the termination of the Enrollment. I Nothing in this section shall affect perpetual License rights arquired either in a sepaiale agreement cl in a prior loom of 111� Ieinunated Enrollment. f. Effect of torminalion or expiration. When an Enrollment expires or is terminated, (i) Enrolled Affiliate must order Licenses for all copies of Products it has run for which it has not previously submitted an lor'der Any and all unpaid payments for any ender of any kind remain due and payable, Escepl as provided in the subsection titled "Early lemtination," all unpaid payments for Licenses immediately become due and payable. (u) Emulled Affiliate's right to Soffware Ass!uance benefits under this Agreement enols if it does not renew Software Assurance g, Modification or termination of an Online Service for rogulalory reasons. Micresorl may modify or leiminale an online Service where there is any cun'enl or future goveminent requirement or obligation that. 'l1) subjects Mlcrosorl to anv regulation of reyuiremenl not generally applicable lO businesses operaling in the jurisdiction, (2) presents a hardship for Microsoft to continue operating the Online Service without mo(lifiration, and/cu (3) causes Mlcrosob to believe these lerms or the Online Service may conflict with any such requirement or obli(Ialion h. Program updates. Microsoft may make changes to this program that will male it necessary for Customer and its Enrolled Affitales to enter into new agreements and Enrollments at bre time of an Enrollment renewal , 7. Use, ownership, rights, and restrictions. I a. Products. Unless otherwise specified it a supplemental agreement use of any Product Is governed by the Use Rights sfiecific to each Product and version and by the lenms of the applicable supplemental agreement. h. Fixes. Each Fix is licensed under the sarnc teens as the Product to which it applies If a Fix is not provided for o specific Product, any use rights Microsoft provides vvilh the Fix will apply c. Non -Microsoft software and technology. Cnrolled Affiliate Is solely responsible fel any loll. Microsoft software or technology that it installs or uses mth the Prochicts or Fixes I_=.eUl!i A(11IUS15 LGIG`IGpNUV1.l} If1 n013Prof it Dornme:rl .(20 IO2G9 6-24 d. Restrict is ns. Enrolled Affiliate must not rand is not licensed to) (1) reverse engineer, decomplle, or disassemble any' Product or Fix, (2) install or use non -Microsoft soiiweire or technology In any way that wadd s-lbject Miciosott's intelleclual property of technology to any other license f-erms, of (31 work around uny technmatimgat7ons in a Product or Fly or restrictions in Product dorunlenlalion. Customer must not (and is not licensed lot O separate and run parts of a Product or Fix on rnore than one davice, upgrade or downgrade earls of a Product or Fix at different times, or transfzr parts of a Product or Fix separately: or (if) disinbule, sublicense, rent, iease, lend ant/ Products or Fixes in whole or u1 part, or use them to dffe.i hosting services In a third party.' 1 e. Reservation of rights. Produc'ls and Fixes are protected by copyright and other lrltelleGlral property rights laws and international treaties. Microsoft reserves all rights not expressly granted in this agreement, No rights will be gianled or unpliecl by waiver or estoppel Rights to access or use Soflware on a device do not give Customer any right to implement Microsoft patents or olliei fAmosofl lflolleclual piolleily In the device itself or in any other software or devices 8. Confidentiality. "Confidential Infonnalion" is non-public information that is designated 'confidential' or that a reasonable parson should understand rs confidential, lncludmg Customer Data Confidential Information does riot include information that (a) becomes Publicly available vrithoul a breach of this agreement, (b) the receiving party ier_eived IavAully front anolher source withoul a confidentiality obligation. (c) is independently developed, or (d) is a cornnenl or suggestion voliunleered about the other party's business products or SeNIbe S. j Each party will lake reasonable steps to protect the other's Confidential Information and will use the other party's Confidential Information only for port poses of the parties husiness relationship Neither party will disclose that Confidential Information to third parties except to its employees, Affiliates, cdnlracters, advisors and consultants ('Representatives") and than only on a need -lo -know basis under nondisclasne obligations at least as protective as this agreement Each party icorains responsible for the use of the Confidenlial Information by its Represerdatives and, in the event of discovery orany unauthorized use bi disclosure, must promptly notify the other party A party may disclose the other's Confidential Information it reguued by law, but only after it notifies the other party (if legally pennissiblo) to enable the other party to seek a prolective eider Neither party Is requ.red to reshtct work assignments of its Representatives who have had access to Confidential Information Each party agrees that the use of information retained in Representatives' unaided inemories in the development or deployment of the padres' respective products or services does not create liability under this Agreement or trade secret law, and each party agrees to limit what it discloses to Ute other accordingly These obligations apply (r) for Customer Data until it is deteled fiam the Online SenAces, and (ii) for all other Confidenlial htfoanahon, for a period of five years after a party receives lire Confidential Information, I 9. Privacy and compliance with laws. a. Enrolled Affiliate consenl . to the processing of personal information by N11crosorl and Ilsagents to facilitale the subject matter of this Agreement Enrolled Affiliate will obtain all required consents frorn third parties under applicable privacy and data protection lav; before pioviding personal infornintion to IAicrosofl b. Personal in(ornlalion collected under this agreement (i) may he transferred, slored and processed in the United States or any other crnmhy in which Microsoll or its service providers maintain facilities and (if) will be subject to the privacy terms specified in the Use Rights hAicrosoft will abide by the requirements of European Economic: Area and Swiss data protection nA7.k11oA1lf u Iti}til W: n,mle 7 of 1 I O6arnmT %20-10209 1 6-25 law regarding the collection, use transter, retention, and other plocessiog of personal data Rom the Europeen Er.auornrc Area and Switzerland. r c. U.S. export. Products and Fixes are subject to IJ S. etparl jurisdiction. rniolled Affiliate must comply with all applicable niternalioril and national laws, ricludinp the U.S Export Administralron Reyulalions end International Traffir. In Anns Regulations. and end-usar, end use and destination restrictions Issued by U G. and Other governments related to Mirrosoft praducls, services and technologies. 10. Warranties. it Limited warranties and remedies. (i) Software. Microsoft warrants that earil version of the Software will perinnn substanhally as described in the applicable P(ndUct darumentallon for one year from the dale the Enterprise Is first Iicenseclifor that version If it does not and the Enterprise notifies Microsoft within the warranty term, then Microsoft will it its option f I ) return the price Gnrollecl Affiliate pard for the Software license, or (2) repair or replace the Soflwale. (ii) online Services Microsoft warrants that each Online Service will perform in accordance with the applicable SLA during the Enterprise's use. The Enterprise's remedies for breach of this warranty are in the $LA. The remedies above are (lie Enterprise's sale remedies for breach of the wauanties hr this section Customer Waives any breach of warranty claints not madeclurtng the warranty period b. Exclusions. The :varsities in this agreement do not apply to problems caused by icrident, ahose, nr use in a manner inconsistenl with this Agreement, including failure to meet minimum system requirements. These iwanonhes do nal apply to free, trial, pre•felease, of beta products. or to rnmponenls of Products that Enrolled Affiliate is permitted to redistribute. Disclaimer. Except for the'limlted warranties above, Microsoft provides no other warranties or conditions and disclahns any other express, implied, or statutory warranties, including warranties of quality, title, non -infringement, merchantability, and fitness for a patitcular, purpose. 11. Defense of third party clairns. The parties v+ill defend each other against the third-pirly claims described in this section and will pay the amount of any resulting adverse final Itidgnient or approved settlement, but only If the defending party is promptly notified in writing of the claim and has the right to control the defense and any settlement of it. The party being defended must provide the defending party with all requested assistance. Information, and authority. The defendmg party for reasonable out-of-pockel eapense5 d in(:urs in providing assislance This section describes the parties' sale remedies and entire liability for such claims I a. By Microsoft. fvbciosofl will defend Enrolled Affiliate against any third -party claim to the extent it alleges that a Product or Fix made available by Microsoft for a fee and used within the scope of the license granted (unmodified from the form provided by Microsoft and not combined with anything else) insapprepiiales a trade secret of directly infringes a palenl, copyright, trademark or other proprietary right of a third party. If Microsoft Is unable to resolve a claim of inhingemenl under commercially reasonable leans, it may, at ds option, either 11) modify or replace [lie Product or Fix with a functional equivalent, or (2) terminate Enrolled Affiliate's license and refund any prepaid liccnse fees (less depreciation on a five-year, straight-line basis) for perpetual licenses and any amount paid for Online Services for any usage period after the lerminalion dale Microsoft will not be liable for any claims ordamages due to Enrolled Affiliate's continued use of a PrOdi.lrt or Fix atter being notified to stop tlrie to a third patty claim. h. By Enrolled Affiliate. To the extent permitted by applicable law, Enrolled Affiliate will defend Microsoft against any thiol -parry caini to the extent it alleges that (11 any Customer Data or j c.ozo u;npi oisnsi.ri encllrl,.vzo 18r c'age'y nl I I Document x10 1020"1 6-26 nor-Nhcrosoft 9eftware hosted in an Online Service by Microsoft on Enrolled Affiliate's behalf rnieappropriales a trade secret or directly infringes a patent. copyright, Iradernaitd, or other nropnelary right of a thud party. or (2) Enrolled Affiliates use of any Product or Fir„ alone or in comhination with anything else, violates the law or damages a third party I 12. Limitation of liability. For each Product, each party's maximum, agttregald habrhly to the other corder this Agrzeuient is tiniled to direct damages finally awarded in an amount nal to exceed the amounts Enrolled Atfdiale vias required to pay roc the applirable Products dining lire r lean of this Agreement, suhlecl to Roe following a.Online Services. Por Online Services, PAicroso(t's maximum liahilily to Enrolled Affiliate For any irteidanl giving rise lc a ctalin will not exceed the amount Enrolled Affiliate paid for the Online Service during the 12 manlhs before the incident b- Free Products and Distributable Code, For Products provided free of charge and code that Enrolled Affiliate Is oulhorized to redistiibule to third parties wdhcut separate payment to Microsoft Microsoft's liability is limited to direct damages finally awarded up to USS5,000. c Exclusions. In no event will either party be liable for indirect, incidental, special, punitive, of consequential damages, or for loss of use, loss of business information, loss of revenue, or interruption of business, however caused or on any theory of liability d. Exceptions. NO hu ilaliorr or exclusions will apply to liability arising out of either parlyIs ( I ) confidentiality obligations (except for all liability related to Customer Data, which will rema'u1 subject to the limitations and exclusions above), (2) defense obligations, at (3) violation of the other party's intellectual property noIIIs r 13, Verifying compliance. a- Right to verify compliance. Enrolled Affiliate must beep records relating to all use and disb'ibution of Products by Enrolled Affiliate mrgl its Affiliates, Microsoft has the right, at its expense, to the extent perinilled by applicahleILiw, to verify compliance with the Product's license terms Enrolled Afhliale must promptly provide the Independent amlil wdlr any informalfon Ile auditor reasonably requests in furtherance of the venficalion, inc'. Lining access (a systems 11,10MI)o the Products and evidence of Licenses for PrLaddlrt5 Enrolled Affiliate hosts. subticenses, or ellsldbules to third parties. Enrolled Affiliate agrees to complete Mirrosofl's self -audit process, which Microsoft may fequne as an alternative to a third party audit I) . Remedies for non-compliance. If verification or self -audit reveals any unlicensed use or distribution, then within 30 days', (1) Enrolled Affiliate must order sufficient Licenses to cover that use or distribution, and (2) if unlicensed use or distribution is 307, or more, Enrolled Affiliate must reimburse Microsoft for the cost Nhcrosoft has incurred in verification and acquire the necessary additional licenses at 12"A of the price based on the then -current price list and Enrolled Affiliate price level The unlicensed use percentage is based on the total m.nnbei of licenses purchased compared to actual install base. If there Is no unhrensed use. Microsafl will nor subject Enrolled Affiliate to another verification far at leas( one vear. By exercising the rights and procedures described above, Microsoft does not waive its rights to enforce this Agreemenl or to protect its intellectUal properly by any other means permuted by low. c. Verification process. Mdrerosoft will notify Enrolled Affiliate at least 30 days In advance of its intent to verify Enrolled Affiliates compliance with the license teens for the Products En,oiled Affiliate and its Affiliates use or distribute Microsoft will engage an Independent auditor, which will be suhfeU to a confidentiality obligation Any information collected in the self -audit will be used solely for purposes of determining compliance This verification will lake place during nonnai business hours and in a manner that clops not inledere unreasonably with Emolled Affiliate s onerahoos, EA211 RiAgr 1Ibl Papp RPI I I O umilreut xln.l n9rdr 6-27 14. Miscellaneous. a Use of conlracton Microsoft may use r..onlraclos to perform servwr As, but villi be responsible for their pedormence subject to the tern-rs of this Agreement b. Microsoft as independenf contractor. The parties are independent conlraclors Enrolled Affiliate and Microsoft each may develop products independently without using the other's Confidential Inlonnahoo c. Notices. Notices to bUcrosofl must be serif to the address on the signature forst. Notices must he in willing and will be treated as delivered on the date shown on the return receipt or on the courier or tax confirmation of delivery. Microsoft may provide information to Enrolled Affiliate abuul upcoming ordering deadlines, services, and subscription information In electronic loin, including by email to contacts provided by Enrolled Affiliate Emails will be healed as delivered on the Iraosmission dale. d. Agreement not exclusive. Customer is free to enter into ac,reelnenls to license, use or promote non -Microsoft products. e. Amendments. Any amendment In [his Agreement must be executed by bolls parties. except Olaf Microsoft may change the PIed UCI Terms and the Use Rights howl lime to lime in accordance wiln the terms of fills Agreement Amy conflicting terms and conditions contained in an Enrolled Affiliate's purchase order will nol apply, Microsoft may require Customer to sign a new agreement or an amendlinent before an Enrolled Affiliate enters into an Enrollment under this agreement r I. Assignment, Either party may assign this Agreemenl to an Affiliate, but must notify [Ise other party in writing of the assignment. Any other proposed assignment Must be approved by the non assigning party in writing- Assignment will no! relieve the assigning party of its obligations under the as�iigncd agreement Any attempted assignment vvidtoul required approval will be void I g. Applicable law{ dispute resolidlou. The terms of this Agreennent will be govem2d fly the laws of Cuslnmer's stale, yvllhout giving effort to its conflict of lams. Disputes relating to this Agreement will be subject to aiilSlicable dispule resolution laws of Customer's slate I It. Severability. If any provision inlhis agreement is held to be unenforceable, the balance of the agreement will remain in full iorcr._ and effect i. Waiver. Failure to enforce any, provision of this agreement will not conslitute a waiver. Any waiver must be in writing and signed by the waiving party. j. No lhlyd-party beneficiaries. :This Agreement does not create any third -party beneficiary rights. k. Survival. All prnvrsrons sun;ive lenrnnation on expiation of this Agreement except those re(luiring performance only during the lean of the Agreement_ I. Management and Reporting- Customer and/or Enrolled AffiliateniaVirianagrl accooril clotails (e.g., contacts. orders, Licenses, software downloads) on Mlcrosoll's Volume Licensing Service Center-('VLSC-) web site (or successor site) at httlpq ihwvw nr ciosoil cgm(lcensiroarservicecenter Upon the effective date of Ihrs Agreement and any Enrollments, the conlacl(s) identified for this purpose will be provided access to this site and may authorize additional Users and contacts m. Order of precedence In the case of a conflict between any documents in this Agreement Ilial is not expressly resolved In those documents, their forms will control in lire following order h'wn highest to lowest priority (1) this Enterprise Agreement, (2) any Cri ollmenl, (3) the Product Temis, (d) the Online Services Terms, (5) orders submitted under Inns Agreement, and (65 any other documents in this Agreement Terms in ail amendment cunlrnl over the amended document and any prior amendments concerning the same subject mailer EA"() Iii gIUA)Sr-i9,�Wr)(N'ovlll 0;) Page Ill of I I pr_,grntnnl X20 10204 W if. Prop. Products. II is M1:Iicrosoft's 1intent that the leets of this Agreement and the Use Rights he In compliance with all applicable federal law and regulations Any free Productprovided to Enrolled Affiliate is for the sole use and benefit of the E Palled Affiliate, and is not provided lot LISP by or personal benefit of any specific government employee. 1 In. Voluntary Product Accessibility Templates. IJncrasoll supportstne yovemmenCs ebligalirn to provide accessible lechnologies In its cihzerls with dsabilities as 1ertulrad by se.clion 508 of the Rehabilitation Act of 1W3, and its stale law counterparts The Voluntary Product Acees, lOilty Templates ('VPATS") fol the Microsoft technologies used in providing the Online Seivires can be found at Microsoft's VPAT page. Further informafinrt tegarding Microsoft's connnilment to accessibility can be found at hltp YTIuiclosofl.cowlenable p. Natural disaster. In the event of a "naturd diSaSff.r," PAicrosofl may provide additional assistance or rights by posting them on libn> !%v.v_v,.microsofl mn) at such time. cl. Copyright vlolalion. Except as set I'ollh in file section above entitled "T'ransfening and reassigning Licenses", the Enrolled Affiliate agrees to pay for, and comply with the lerms of Ihis Agreement and the Use Rights, for the Products it uses Exr_ept to the extent Enrolled Affiliate Is IICenSEd under Ihis Agreentenl. it will he responsible for its breach of this corlbarl and violation of Microsoft's copynghl in the ProdLICls, including payment of License fees Specified lin this Agreement for unlicensed use [.A 20 livuvf l) 1SLGr,ct 16111 Im�b) I C) p;tgu 11 of I t Ilo,I Y,_ IL 1 720q. 6-29 L ` Micrc±sof?: �;nit.lrnr I_icr-_rlsir�q Supplemental Contact Information Form This torn can he user) In combination with MBSA, Agreement, and r-nrollment/Registration However. a separate form must be submitted for each cnrollmenthegislration. when male than one ie submitted on a signature form. For the liurposes of this form, 'entily" can mean the signing entity. Customer, Enrolled Affiliale, Goveinmenl Partner, InstiluGnn, ul other party entering into a volume licensing program agreement Primary arcl Notices contacts in this form will not apply to enrollments or I egistralions This form applies to: ❑ MBSA (] Agreement Lnrollment/AffIihile Registration Form Insert primary r tidy name if more than one Cnrollmeni/Reglslratron Form is submitted Contact information. Each party will nolify tho other in writing if any of the infonttalior. in the following contact information page(sl changes The asterisks (') Indicate feyuired fields. it the entity chooses to designate other contact types, the same required fields niusl be coiiipleled fol each section. By providing contacl information, entity_ consents to its use for purposes of administering the Enrollment by Microsoft and other parties that help klicrosoft administer this Enrollment The personal information provided In connection with lkri agreement will be used and prolecled according to the privacy stafanient available at Wins liiicei sim microsoll. com. 1. Additional notices contact. This contact receives all notices that are sent from Microsoft No online access is granted to tlir$ individual, I Name of entity' County of Riverside Contact name'; First Regina Last Funderburk Contact enlatl address' RFunde;burk;arlvco ofg Street address' 3450 141h Slrzet, 41h FioorI City" Riverside Slate/Province' California Postal code' 92501-3861 Country' USA Phone'951-955-2265 Fax ❑ This contact is a third party tnol the entity) to/arning This contact receives personally Identifiable information of the entity_ 2. Software Assurance manager. This contact will receive online permissions to manage the Software Assurance benefits uodel the Enrollment of Registration Name of entity' Counly of Riverside Contact name': First Regina Last Funrlerhurk Contact email address' RFunderbuI`li@Iivco grg Street address' 3450 14th Slreel 4th Floor, City' Riverside StotWProvince' California Postal code' 92501-3861 1 I tiupCOPbif. GilpForM(HA:ln)(FMC in;,3211131, Page 'I u(,I 6-30 Country' USA Phone' 951-955 2265 Fax )'his contacl is a third party (not the entity) Warning This contact receives personally identifiable infoirnalion of hie en6s 3. Subscriptions manager. This contact will assign NISIDN. Expression, and TechNet Flus subscription licenses to lire indivrdoal subscriber under this Enrollinont or Regishnlion Assignment of the subscription licenses is necessary for access to any of the online benefits, such as subscription downloads. This contact ',vill also manage any complimentary or additional media purchases related to these subscriptions Name or entity' Ccunty of Riverside Contact name': First Regina Last Funrleihurk Contact ernail address' RFUndetbudk cDrivco.er(I Street address' 3450 14th Street, 4th Floor City' Riverside Slalelprovirtce' California Postal code' 92501-3861 Country` USA Phone* 951-955-2205 Fax ❑ This contact is a third party (not the entity) Warning This cont -art receives personally identifiable information of the entity 4. Online services manager. This rontacl will be provided online peembsirnlu to manage the online services ordered under the Enrollment or Registration Name of entity' Counly of Riverside Contact name': First Luis Last Flores Contact email address' LFFlores olrivco org Street address' 3450 1411) Street, 411h Floor City' Riverside StatelProvince' California Postal rode' 9150 1-3861 Couolry' USA Phone'951.955-8114 Fax ❑ This contact is a third party (nol the entity). Warning' This contact receives personally identifiable information of the entity 5. Customer Support Manager (CSM). This person is designated as the Customer Support Manager WSM) for support -related activities Name of entity' County of Riverside Contact name'; First Luis Last Floes Contact email address' LFFloresGrivco.oig Street address' 3450 141h Street, 4111 Floor City' Riverside Slate/Province' California Postal code' 92Sp 13861 Country' USA Phone' 951-955-8114 Fax Primary contact information, An individual fion) inside file nrganizalicil must. serve as the primary contact This contact receives online administrator peirnissions and may grant online access- to olhers. This ronlact also receives all notices Unless Microsoft is provided written notice of a change. Name of ontily' Counly of Riverside 3utt;mrtailbtluF uim(IJA,I7dU111iN!'SjtUrl't! 11'tj Page 2 or 3 6-31 Contact name': First Jim Last Smith Contact emall address' jimsmilh@rivco.arq Street address' 3450 14th Street, 4th Floor City' Riverside SlatelProvince' CA Postal code' 9250 1-386 1 Country' US Phone' 951-231-5909 Fax Notices contact and online administrator information. This individurd receives online administrator permissons anal may qranl 011111le acceSF in olheTs This contact also receives all notices N snnle as plummy rented Name of entity' Contact narne'First Last Contact email address' Street address' City' State/Province' Postal code' Country' Phone, Fax ❑ This contact Is a third party (not the enhlyl Warning This contact receives personally identifiable_ information of the entity. 3UnCunlaclhdHFU1 ngMA„IPIUf I �Mhf f? lfl9lf I'll Pag, 3 of S 6-32 MSE#: (MSLI Tracking Number) Doc Tvae: Subsidiary: Country* Microsoft Document Headersheet This is for informational purposes only ` 111111_ :, Do not modify the formatting or spacing of this Form above this text Account Manager Name / Alias: United States LAR/LAO/ESA: Insight Direct USA, Inc. ProgramNersion EA 6 2016 (Scanning Code) ACCOUNT: County of Riverside Comments: Outsourcer Name: Business Agreement Number: Master Agreement Number, 8084445 Agreement Number: Purchase Order Number 812312019 9:42:48 PM 6-33 H0, Microsc)fi Amendment to Contract Documents kom,,CW hbdulbr'i So b'4v-� "Illi Licensing 004-kaylecclS-04 Thin nmondnronl ("AnrenehnonI") is ontereel kiln between the pa cries ldentiliecl on the altached program signalure folln. II amenrJs the Enl ullnlenl or Agreelnel ll identilled ubuve_ All forms used but not defined In thil Amendment. will have the same nleanings provided in Ihal Erlrolhnenl er A.clreement Enterprise Agreement Custom Terms CTM 1 Soclion fn, Toni Is hr_rcby anionded and restated as follows: a. Tenn. The term of Iii; Agreement will lemam In effect unless temlinaled by eillter pnrly Lis desraibed heluyr Erich Ew ullmenl will have the lean pmvide.rl in Ilint Enrollrnnnl 2 *File pricing that klicroso(l will lifter Enrolled Affiliate':: Reseller for Enalllrnonls effcr..livc tel+ve,en Movenlher I, 201'9 Through October 3), 2021 and that will apply for the entire initial lean olsur:h Ercollrnenls, IN as follow:, Protluct• "� - price__ Examples Include bill arc not linulcd to Level the following": Enterprise Online Services" Level 17 fv1355 L3 and L5, Enterprise Mobility + (inclurling hull USLs, Front SA vnnus 2iU SeoulIty E3 and Ei, 0l it ee 365 Enterprise USLs, Add ons and Step Ups) Level D E1 or E3, Windows 10 Enlelpn5e E3 or E5 Office TG5— Pru Plus, Windcars 1rr) Enterprtse Products Enterprise, Core CAL Suite. Enlerpnse CAL Suite Additional Products Level D N1365 FI, N1365 E5 Cornphance. M365 ES Sccl❑ily, Office 365 Ellnlpriw F1 Project Online. Visit Online Plan 'I or Plan 2 Dynamics 365, .azure, SQL $erver. Wmdo:vs Server etc Server and Tools Product Level D SharePoinl Servei, SOL iTO, —w -F BIZTalk (appbes 10 Servet and cloud Srrver, Vislrnl Studio Coic Infraslrurturc rnrollmenls only) Suiles, etc I h!• e.:nnulee n¢luda o;dnlu .....erns IIrA are er Ilw ccurusw: iei n, dacd rliarmc=. .'('Ir r:alfyinq r arp•iar 0,,Mn . : m in Ilir. DMIllo ler'n5 All Ili«e,11 ldkr? cl 'FJ'rn Vila lolw?, fix i'my ver. M, l d,ty, ihi, .1rury a' 6ibapn:e U'rW,, 3ervlcee is Ic chi yo as Ealy-nrsn Onhue S�rvicr.< yE .r.rIE41 +iatl[ledl,ev s&I or 'er:'rpvCO fall rhe Elilen)rHC piP?,wi CRcriPry E:trlusionc apply to til" edddrnnil 2% discount nu Enterpnsn Online SeMces as followsi pr uc:r¢urcnVpm vn 0 rlM CPTUPr-FV1A GO Pflga 1 cd: 6-34 • The puce list month thal applies to an orcn?r Is nml a factor in Ueleimininn whether the addiliunal 2% discuuN un Enleipiise Oldine Serines map he applied to an urdel. The only 1pplicahle factor 1' Ih0 effective (late of the L•nrollinent • The rliecount does 1101 apply to any extensions of the inilml Tenn or renewal Fnrolhncnts • The dh-;r: mriI doe,. nol apply to any pmniollonal SI(Lk Enrolinti Ai. Is eltlitled In the leweraf the pi mualional price of discuwnerf price The price level Ihal applies to Enlullrnenls elfective on or alter Novemhm I, 2021 is Level D for all PI'eMLIP.N. The Reseller :and the Fmolled Affiliate will delennine the Enr6lled Affiliate's actual price and paylirml trerils. Exsepl for chooges made by This Anientlment, the I-nrolimeld or Agleemenl idenliGed above remains unchanged and in bull fntce and effenl If lhere is any conlid belwePn any provision in this Amendment and any pluvismll in Ilan Emolhnenl ,of Agreemml idenhfled uhove, this Amr,ndnr=nl shall conhnl Amendment mast he attached to a signature form to he valid.` Mic A.MPMtl ,lrrrr Wl!I rITA rPT-n P i.1JK N Of 6-35 ATTACHMENT B .Dell Customer Communication - Confidential 6-36 City of Newport Beach Microsoft Enterprise Agreement Program Type: Enterprise Enrollment 4/1/2020 Payment Schedule: Annual Billing Currency: US Dollar Dell Marketing LP Term Of Agreement: 1 year payment 850 Asbury Drive E"L Buffalo Grove, IL 60089 Jeff Khamthansy eff khamthansy@Dell.com PRICING EXPIRES: 4/30/2020 TERMS NET 30 Contact: M Wojo FOB DESTINATION Contact email: MWojo@NewportBeachCA.gov Enrollment # Pricing & Usage Months 1 - 12 Product Description Part Number(SKU) Net Unit Price(USD) License Quantity Extended Amount USD CoreCALBridge0365FromSA ALNG SubsVL MVL Pltfrm PerUsr AAA -12417 15.41 570 8,783.70 CoreCALBridge0365ALNGSubsVL MVL Pltfrm PerUsr AAA -12415 18.24 80 1,459.20 0365GCCE3fromSA ShrdSvr A L NG Subs VL MVL PerUsr AAA -11924 174.94 365 63,853.10 0365GCCE1 ShrdSvr ALNG SubsVL MVL PerUsr U4S-00002 75.36 285 21, 477.60 0365GCCF1 ShrdSvr ALNG SubsVL MVL PerUsr 3KS-00001 31.69 400 12, 676.00 ExchgSvrEnt ALNG SA MVL 395-02504 712.72 1 712.72 SQLSvrStdCore ALNG SA MVL 2Lic CoreLic 7NQ-00292 576.51 32 18,448.32 WinSvrDCCore ALNG SA MVL 2Lic CoreLic 9EA-00278 123.79 88 10,893.52 WinSvrSTDCore ALNG SA MVL 2Lic CoreLic 9EM-00270 17.44 16 279.04 WINENTperDVCALNGSA MVL Pltfrm KV3-00353 41.28 530 21,876.40 Initial Payment - Year 1 160,461,60 .Dell Customer Communication - Confidential 6-36