HomeMy WebLinkAbout2020-10-19 BLT AGENDA PACKETCITY OF NEWPORT BEACH
BOARD OF LIBRARY TRUSTEES AGENDA
Civic Center Council Chambers
100 Civic Center Drive, Newport Beach, CA 92660
Monday, October 19, 2020 - 5:00 PM
Board of Library Trustees Members:
Paul Watkins, Chair
Douglas Coulter, Vice Chair
Kurt Kost, Secretary
Barbara Glabman, Board Member
Janet Ray, Board Member
Staff Members:
Tim Hetherton, Library Services Director
Francine Jacome, Administrative Support Specialist
SPECIAL NOTICE REGARDING COVID-19
Given the health risks associated with COVID-19, the City of Newport Beach has decided to proceed with the Board of
Library Trustees meeting while strictly adhering to social distancing guidelines. To this end, the meeting will be
conducted in the Newport Beach Civic Center Council Chambers. The public is invited to participate in the Community
Room next to the Council Chambers. The Community Room is set to provide minimum seating socially distanced.
Based on recent guidelines from the OC Health Agency, face coverings are required. You can participate via the following
options:
1. You can go to the Community room and participate.
2. You can submit your questions and comments in writing for the Board of Library Trustees to consider. Please send
them by email to the Library Services Department at LibraryBoard@newportbeachca.gov by Sunday, October 18, at 4:00
p.m. to give the Board of Library Trustees time to consider your comments. All emails will be made part of the record.
Special Accommodations: If you are unable to participate in the meeting via the process set forth above, please contact
the Library Services Department at (949) 717-3801, or LibraryBoard@newportbeachca.gov, and our staff will attempt to
accommodate you. The City remains committed to holding public meetings in a transparent manner, with public
participation, ensuring City business continues in this challenging environment. The City of Newport Beach thanks you in
advance for continuing to take precautions to prevent the spread of the COVID-19 virus.
The Board of Library Trustees meeting is subject to the Ralph M. Brown Act. Among other things, the Brown Act
requires that the Board of Library Trustees agenda be posted at least seventy-two (72) hours in advance of each regular
meeting and that the public be allowed to comment on agenda items before the Commission and items not on the
agenda but are within the subject matter jurisdiction of the Board of Library Trustees. The Chair may limit public
comments to a reasonable amount of time, generally three (3) minutes per person.
The City of Newport Beach’s goal is to comply with the Americans with Disabilities Act (ADA) in all respects. If, as an
attendee or a participant at this meeting, you will need special assistance beyond what is normally provided, we will
attempt to accommodate you in every reasonable manner. Please contact Tim Hetherton, Library Services Director, at
least forty-eight (48) hours prior to the meeting to inform us of your particular needs and to determine if accommodation
is feasible at (949) 717-3801 or thetherton@newportbeachca.gov.
NOTICE REGARDING PRESENTATIONS REQUIRING USE OF CITY EQUIPMENT
Any presentation requiring the use of the City of Newport Beach’s equipment must be submitted to the Library Services
Department 24 hours prior to the scheduled meeting.
I.CALL MEETING TO ORDER
II.ROLL CALL
III.PLEDGE OF ALLEGIANCE
October 19, 2020
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Board of Library Trustees Meeting
IV.NOTICE TO THE PUBLIC
The City provides a yellow sign-in card to assist in the preparation of the minutes. The
completion of the card is not required in order to address the Board of Library Trustees. If the
optional sign-in card has been completed, it should be placed in the tray provided.
The Board of Library Trustees of Newport Beach welcomes and encourages community
participation. Public comments are generally limited to three (3) minutes per person to allow
everyone to speak. Written comments are encouraged as well. The Board of Library Trustees
has the discretion to extend or shorten the time limit on agenda or non-agenda items.
V.CONSENT CALENDAR
All matters listed under CONSENT CALENDAR are considered to be routine and will all be
enacted by one motion in the form listed below. Board of Library Trustees have received
detailed staff reports on each of the items recommending an action. There will be no separate
discussion of these items prior to the time the Board of Library Trustees votes on the motion
unless members of the Board of Library Trustees request specific items to be discussed and/or
removed from the Consent Calendar for separate action. Members of the public who wish to
discuss a Consent Calendar item should come forward to the lectern upon invitation by the
Chair.
A.Consent Calendar Items
Minutes of the Sept. 21, 2020 Board of Library Trustees Meeting (pp. 5-10)1.
DRAFT MINUTES
Patron Comments (pp. 11-14)2.
Monthly review of evaluations of library services through suggestions and requests
received from patrons.
PATRON COMMENTS
Library Activities (pp. 15-23)3.
Monthly update of library events, services and statistics.
SEPTEMBER ACTIVITIES
Expenditure Status Report (pp. 24-25)4.
Monthly expenditure status of the library's operating expenses, services, salaries and
benefits by department.
EXPENDITURE REPORT
Board of Library Trustees Monitoring List (p. 26)5.
List of agenda items and dates for monthly review of projects by the Board of Library
Trustees.
MONITORING LIST
VI.CURRENT BUSINESS
October 19, 2020
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Board of Library Trustees Meeting
A.Items for Review
Mariners Branch Update (pp. 27-29)6.
Branch Librarian Andrew Kachaturian will provide the annual overview of Mariners
Branch operations.
MARINERS BRANCH UPDATE
Youth Services Update (pp. 30-32)7.
Acting Library Services manager Debbie Walker will provide the annual overview of
Youth Services.
YOUTH SERVICES UPDATE
Lecture Hall Update8.
Trustee Ray will report on activities related to the Library Lecture Hall project.
COVID-19 Update and Reopening (pp. 33-34)9.
Staff will update the Trustees on the Library's resumption on onsite services with
COVID-19 restrictions.
COVID-19 UPDATE
Library Services10.
Report of Library issues regarding services, patrons and staff.
B.Monthly Reports
Library Foundation Liaison Reports11.
A. Library Foundation Board - Report on the most recently attended meeting.
B. Library Live Lectures Committee - Report on the most recently attended
meeting.
C. Witte lectures Committee - Report on the most recently attended meeting.
Friends of the Library Liaison Report12.
Trustee update on the most recently attended Friends of the Library Board meeting.
Literacy Services Liaison Report13.
Trustee update on the most recently attended Literacy Services Advisory Board
meeting.
VII.PUBLIC COMMENTS ON NON-AGENDA ITEMS
Public comments are invited on non-agenda items generally considered to be within the subject
matter jurisdiction of the Board of Library Trustees. Speakers must limit comments to three (3)
minutes. Before speaking, we invite, but do not require, you to state your name for the record.
The Board of Library Trustees has the discretion to extend or shorten the speakers’ time limit
on agenda or non-agenda items, provided the time limit adjustment is applied equally to all
speakers. As a courtesy, please turn cell phones off or set them in the silent mode.
October 19, 2020
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Board of Library Trustees Meeting
VIII.BOARD OF LIBRARY TRUSTEES ANNOUNCEMENTS OR MATTERS WHICH
MEMBERS WOULD LIKE PLACED ON A FUTURE AGENDA FOR DISCUSSION,
ACTION OR REPORT (NON-DISCUSSION ITEM)
IX.ADJOURNMENT
DRAFT
CITY OF NEWPORT BEACH
Board of Library Trustees Newport Beach City Hall (via Zoom) 100 Civic Center Drive, Newport Beach, CA 92660 Meeting Minutes September 21, 2020 – 5:00 p.m.
I.CALL MEETING TO ORDER – Chair Watkins called the meeting to order at 5:00 P.M.
II.ROLL CALL – Roll Call by Administrative Support Specialist Francine Jacome
Trustees Present: Chair Paul Watkins, Vice Chair Douglas Coulter, Secretary Kurt Kost, Board Member Barbara Glabman, Board Member Janet Ray
Trustees Absent: None
Staff Present: Tim Hetherton, Library Services Director
Francine Jacome, Administrative Support Specialist
III.PLEDGE OF ALLEGIANCE – Secretary Kurt Kost
IV.NOTICE TO THE PUBLIC
Waived.
V.CONSENT CALENDAR
A.Consent Calendar Items
1.Minutes of the August 17, 2020 Board of Library Trustees Meeting
Chair Watkins noted Jim Mosher properly indicated the attachment as the Expression of Concern form at agenda item VI.A.7 during last month’s meeting. There is an additional form on the Newport Beach Library website to request resources be added to the Library
collection. He also noted the abbreviation for the company PBA Auctions referenced in last month’s meeting on agenda item VI.B.17 stands for Pacific Book Auctions Galleries. PBA Auctions were responsible for the sales of books for the Friends of the Library.
Chair Watkins congratulated Liz Aaron and Andrew Page for their work that was recognized in an email submitted from a Library patron.
Chair Watkins indicated there were two budget pages with last month’s agenda packet and suggested using handwritten page 28 because it is the more accurate budget, per Library Services Director Tim Hetherton.
2. Patron CommentsMonthly review of evaluations of library services through suggestions and requests received from patrons.
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Board of Library Trustees Meeting Minutes September 21, 2020
Page 2 3. Library Activities
Monthly update of library events, services and statistics. 4. Expenditure Status Report Monthly expenditure status of the library's operating expenses, services, salaries, and benefits by department. 5. Board of Library Trustees Monitoring List List of agenda items and dates for monthly review of projects by the Board of Library Trustees. Motion made by Board Member Ray, seconded by Board Member Glabman, and carried
(5-0-0-0) to approve the Consent Calendar. AYES: Watkins, Coulter, Kost, Glabman, Ray
NOES: ABSTENTIONS: ABSENCES:
VI. CURRENT BUSINESS A. Items for Review 6. Expressive Use Areas Policy (NBPL 9) Review Staff requests that the Board review the Expressive Use Areas policy (NBPL-9); and designate and approve the placement of an Expressive Use Area for the new CDM Branch. Library Services Director Hetherton shared Staff requests the Board of Library Trustees review the policy. He noted the verbiage will have a minor change upon finalization changing the “customer” to “patron”. A proposed expressive use area has been recommended for the Corona del Mar Branch by Staff, which is located to the left of the
front door. This area assures patron access to the Library and its resources while providing the opportunity for demonstrators to express themselves and engage with the public.
Chair Watkins reiterated there have been discussions to revise the word “customer” to “patron”, and revise the words “expressive activity area” as opposed to “expressive use area”.
In response to Board Member Ray’s question, Library Services Director Hetherton indicated attachment B is located on page 35 of the agenda packet. Jim Mosher thanks Chair Watkins for addressing the difference between expressive activity areas and expressive use areas. He indicated many people prefer to use these areas on the weekends when Library Service Directors are not available. He questioned if Library Staff is aware of their authority to allow the use of these areas. Motion made by Board Member Ray, seconded by Vice Chair Coulter, and carried (5-0-0-0) to approve the Expressive Use Areas Policy with alterations.
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Board of Library Trustees Meeting Minutes September 21, 2020
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AYES: Watkins, Coulter, Kost, Glabman, Ray
NOES: ABSTENTIONS: ABSENCES:
7.Literary Services UpdateLiteracy Coordinator Cherall Weiss will give an oral report on the Literacy programand events.
Literacy Coordinator Cherall Weiss thanked the Board of Library Trustees for the opportunity to present on behalf of the ProLiteracy Program. The mission of the ProLiteracy Program is to develop the literacy skills of adults and to empower them to
achieve greater success in their lives at home, at work, and in the community. Fiscal Year (FY) 2019-2020 donations increased through private sources, with a $20,000 donation to help improve the database. FY 2019-2020 budget was 125,000, $85,000 coming from the
City and the State. A major part of the budget is typically raised by private donations at the annual luncheon, which has been canceled this year due to the COVID-19 pandemic. Attendees had the choice this year to donate their purchased ticket price to the Literacy
Program or be credited for the next luncheon. Community classes, including financial classes, census classes, and voting workshops, are now being held virtually. Community collaborations scheduled before March 2020 have been postponed. There are approximately 125 active learners, 74 active tutors, and 28 active volunteers. In the last FY, the Literacy Program worked with 147 learners and had 245 out of 420 goals met, including five new United States citizens and three high school graduates. A private graduation ceremony will be held for one of the graduates who was disappointed that graduation had been canceled due to COVID-19. Tickets to local museums have been donated to the learners to help introduce them to cultural arts. Within two weeks, all programming was successfully transitioned to a virtual setting allowing the continuation of services without interruption. Sarah Kim was the advanced writers winner for the Writer
to Writer competition. Despite not holding tutor training due to COVID-19, 8,000 volunteer hours have been completed. A virtual happy hour is scheduled for October 24, 2020, featuring Author Julia Phillips. A second virtual happy hour has been scheduled for
February 20, 2021, featuring Lily King. The Newport Beach ProLiteracy Program was again awarded a Great Nonprofit Certificate.
Vice Chair Coulter commended Cherall Weiss on holding a private graduation ceremony for one of the individuals that graduated.
In response to Chair Watkins’ question, Literacy Coordinator Cherall Weiss shared the private graduation ceremony will be held on Saturday, September 26, 2020, with a limit of ten people.
Chair Watkins announced September is National Literacy month, September 8 is National Literacy Day, and September 22 is the City of Newport Beach Literacy Day. At 5:00 P.M. on September 22, 2020, there will be a resolution by Mayor O’Neill given to Literacy Coordinator Cherall Weiss commemorating the City of Newport Beach Literacy Day.
Chair Watkins shared his admiration for the ProLiteracy Program.
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Board of Library Trustees Meeting Minutes September 21, 2020
Page 4 Board Member Glabman thanked Literacy Coordinator Cherall Weiss for bringing attention
to how achievements by learners within the ProLiteracy Program also impact their family. 8. Lecture Hall Update Staff will report on activities related to the Library Lecture Hall project. Board Member Ray reported the first meeting since March 2020 was held this month. Robert Coffee presented the final layout schemes for the Lecture Hall building. Four of the five members present of the ad hoc subcommittee agreed on one layout scheme. The next meeting will be held after Robert Coffee and the architects finalize the building plans. Chair Watkins commented on the great progress of the ad hoc subcommittee.
In reply to Chair Watkins’ inquiry, Board Member Ray announced there are no plans for fundraising scheduled. Before the COVID-19 pandemic, many people had committed to
contributions. At a future public sessions meeting, there will be an opportunity for the public to give their input on the project. 9. COVID-19 Closure Update and Reopening Staff will update the Trustees on the Library’s activities during the COVID-19 closure and on reopening plans. Library Services Director Hetherton announced the Central Library was reopened with limited services on the date of the meeting. Some adjustments were made to the Board-approved plan for reopening due to staffing issues. The number of staff unavailable for in-person services was much greater than originally anticipated. All other branches continue to offer curb-side service only. Due to staffing issues, Corona del Mar will be eliminating curb-side service on Saturdays. The Central Library will offer a “grab and go” service model that allows patrons to browse the shelves, check out materials, and manage
accounts. Public computers are being offered by appointment for one hour. In reply to Chair Watkins’ question, Library Services Director Hetherton indicated there
are currently no reopening plans scheduled for the Crean Mariners Branch, Corona del Mar Branch, or the Balboa Branch. The State guidelines for building capacity restrictions would have to be relaxed before opening those branches.
10. Library Services Report of Library issues regarding services, patrons and staff. Library Services Director Hetherton reported August circulation decreased from July. Virtual programming will continue until gathering restrictions are lifted. WiFi amenities have been very popular. At the September 8, 2020 City Council meeting, a $200,000 gift donation was accepted from the Friends of the Library. The Corona del Mar Branch is featured in the September/October issue of American Libraries Magazine. Library Services Director Hetherton apologized for the error he made regarding the date for the Literacy Services Proclamation. It is scheduled for September 22, 2020, at 5:00 P.M. in
Council Chambers. The Newport Beach Public Library Foundation will be presenting their check to the City on October 27, 2020, at 4:00 P.M. in Council Chambers.
B. Monthly Reports
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Board of Library Trustees Meeting Minutes September 21, 2020
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11.Library Foundation Liaison Reports
A.Library Foundation Board – Report of the most recently attended meeting.
Library Services Director Hetherton shared the Library Foundation is searching for new methods to keep the public aware of the Foundation. Donations have declined, but the Board is confident that donations will increase as matters improve with the pandemic. The Library Foundation is pleased with the reopening of the Library and is eager to see the Gift Shop and Passport Office open soon.
In response to Board Member Ray’s question, Library Services Director Hetherton stated
the Passport Office opening is dependent upon sufficient staffing and relaxed social distancing guidelines to allow for capacity in a smaller space.
B.Library Live Lectures Committee – Report of the most recently attendedmeeting.
Board Member Glabman announced the speaker line-up for the Library Live Lectures is confidential until the Newport Beach Public Library Foundation officially announces the details in the near future.
C.Witte Lectures Committee – Report of the most recently attended meeting
Secretary Kost indicated the Witte Lectures Committee had a meeting via Zoom on September 10, 2020. The guests scheduled are confidential until the official announcement. Speakers are scheduled for January, February, March, and April of 2021. Fees for shows will be $20 for members of the Library Foundation and $25 for non-members, with a 500-person capacity for all shows.
12.Friends of the Library Liaison ReportTrustee update on the most recently attended Friends of the Library Board
meeting.
Vice Chair Coulter shared the Friends of the Library began accepting book donations
again on September 14 and are preparing to reopen their Bookstore in a temporary location in the Friends Meeting Room. August's income was $1,519 stemming from member renewals and Amazon sales. The Friends of the Library has 822 current members. A donation was presented to the Library for $200,000 from the Friends of the Library.
Library Services Director Hetherton shared that the Friends Bookstore will open on Thursday, September 24, 2020, for members only, and to the general public beginning on September 25, 2020, from 10:30 A.M. to 3:00 P.M, Mondays through Saturdays.
Jim Mosher suggested updating the signs above the outdoor book drops to advise people
when and where to donate books.
13.Literacy Services Liaison Report
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Board of Library Trustees Meeting Minutes September 21, 2020
Page 6
Trustee update on the most recently attended Literacy Services Advisory Board
meeting.
See agenda item VI.A.7.
VII.PUBLIC COMMENTS ON NON-AGENDA ITEMS
None.
VIII.BOARD OF LIBRARY TRUSTEES ANNOUNCEMENTS OR MATTERS WHICHMEMBERS WOULD LIKE PLACED ON A FUTURE AGENDA FOR DISCUSSION,ACTION OR REPORT (NON-DISCUSSION ITEM)
Chair Watkins advised the next meeting will be Monday, October 19, 2020.
Chair Watkins congratulated Library Services Manager and current City HomelessCoordinator Natalie Basmaciyan on being named the 2020 Dorothy Palen Employee ofthe Year.
IX.ADJOURNMENT – 5:48 P.M.
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SEPTEMBER 2020Comment #Date ReceivedSource of CommentStaff MemberStaff Member TitleDate Responded to Patron 19/1/2020EmailRebecca LightfootAdult Services Coordinator9/1/202029/4/2020EmailRebecca LightfootAdult Services Coordinator9/4/202039/6/2020EmailRebecca LightfootAdult Services Coordinator9/8/202049/6/2020EmailRebecca LightfootAdult Services Coordinator9/8/202059/7/2020EmailMelissa HartsonCirc. & Tech. Processing Coordinator9/8/202069/8/2020EmailRebecca LightfootAdult Services Coordinator9/8/2020Due to privacy concerns involving LinkedIn Learning, who acquired Lynda.com, the Newport Beach Public Library chose not to renew our subscription to the service. We have recently added Udemy to our collection of digital resources. Udemy offers over 4,000 self-paced classes in a wide variety of subjects. You may sign up for a free account using a Google or Microsoft email account. The Udemy link can be found on our databases page:https://www.newportbeachlibrary.org/ebranch/databasesStuck at home and searching for more ebook options. I was hoping the NBPL might consider adding Hoopla as an e-service. Libby/Overdrive is okay, but the choices are very limited (unless you like romance novels) and the hold times are often up to 6 months. Thank you for your consideration. Thank you for the suggestion that the library add Hoopla to its digital services package. I’m sorry you feel the choices on OverDrive are limited. When I log in and search for currently available eBooks, I get over 10,000, only 2,000 of which are Romance. We welcome patron suggestions for book purchases in digital formats, so please feel free to use the recommend for purchase feature on OverDrive so we can evaluate your suggestions and improve our offerings. Please let me know if there is anything else I can help you with. Thank you.I am just curious. It has been a while since I have logged onto your site. I do not see the access to Lynda.com anymore. Was it terminated? Thank you!Your updated website totally sucks. You guys used to have a pretty good website. You totally screwed it up.I am sorry to hear that you find the new catalog lacking. Do you have any suggestions on how we could improve it? We always welcome constructive criticism and patron feedback on how we can make things better. Thank you.NEWPORT BEACH PUBLIC LIBRARY PATRON COMMENTSCommentResponseI love the new app for Android, but I can't find my lists. Is that feature not supported?I’m so glad to hear that you are enjoying the new mobile app. Thank you for taking the time to let us know! Unfortunately, the Lists feature is not yet available for the mobile app. It is something we have asked the developer to consider adding as an enhancement. Thank you.I thought the library decided to follow suit and do what other libraries do at this time of Covid: automatically renew books and send notice in time when books are put on hold by other readers. Anyway, I returned the book that was on hold 3 days ago!Do you have to live in Newport to attend a virtual book talk? No, not at all! Anyone is welcome to watch any of our virtual programs. Thank you.The Library introduced automatic renewals in July. Most items are renewable up to 4 times providing the item has not been requested by another patron. Courtesy e-mail notices are sent 3 days prior to an item’s due date and renewal e-mail notices are sent the day an item is due indicating if the renewal was successful or not. All returned materials are being held in a 5-day quarantine period before they are removed from your account. We check the items in on the correct date they are returned, so you do not incur any fines for the quarantine period. Thank you for your inquiry.11
SEPTEMBER 2020Comment #Date ReceivedSource of CommentStaff MemberStaff Member TitleDate Responded to Patron NEWPORT BEACH PUBLIC LIBRARY PATRON COMMENTSCommentResponse79/10/2020EmailRebecca LightfootAdult Services Coordinator9/10/202089/14/2020EmailRebecca LightfootAdult Services Coordinator9/14/202099/14/2020EmailRebecca LightfootAdult Services Coordinator9/14/2020109/15/2020EmailMelissa HartsonCirc. & Tech. Processing Coordinator9/16/2020119/17/2020EmailDebbie WalkerYouth & Branch Services Coordinator9/17/2020129/18/2020EmailRebecca LightfootAdult Services Coordinator9/18/2020I am currently a student at the Santa Ana College and enrolled in a Library Technologies course. One of our assignments requires that we observe a circulation desk for about an hour to write a paper. It seems like the central library is opening next week and I was hoping I would be able to complete my assignment there, of course masked and while socially distanced. Please let me know if this would be possible. I would be available Monday/Tuesday after 4pm or any time any day Wednesday through Saturday. Thank you.Due to building capacity limits and social distancing spacing within our circulation staff area, we are unable to accommodate your request when we re-open next week. Thank you for reaching out to us.Is the library able to perform passport services right now? looking to get my daughter and myself a passport! Thank you!Unfortunately the library is not yet open to the public and we have not resumed our passport services. The post office is still doing passports:https://www.usps.com/international/passports.htmI hope that helps! Please let me know if there is anything else I can help you with. Thank you.We are glad the Library will reopen. Thanks for all your effort and help. Will the Media Lab open as well in the same hours or are there any restrictions? Thanks.Thank you for your inquiry. Unfortunately, due to size constraints as well as other factors, we will not be reopening the Media Lab at this time. We will have limited public computers available upstairs at the reference desk. Please let me know if you have any other questions. Thank you.Is it possible to read the New York Times online? If so, how do I do it?Yes, you can read online through our ProQuest database current and back issues of the New York Times. Go to the Databases page on our website, located under eBranch, scroll down to “Magazines and Newspapers”, and click on ProQuest. You will have to enter your valid Newport Beach Library card. Then you can search by title and browse issues or search for specific articles.https://www.newportbeachlibrary.org/ebranch/databasesI hope that helps answer your question. If you have any other issues, please do not hesitate to contact me. Thank you.I would like to pick up some books. What are the hours next week?The hours at Central will be Monday – Saturday from 9:00 am to 6:00 pm. Balboa and Mariners will have the same hours, but be doing Curbside service only. The CDM Branch will be closed on Saturday for Curbside service. Due to state and county guidelines, Central will be reopening to the public with modified hours and services. I have included the link to the page from the Library website that lays out all of the information including the guidelines for service.https://www.newportbeachlibrary.org/about/library-reopening-20737/-fsiteid-2We are pleased to be open to the public again and appreciate your use of the Library.Are the "It's Your Money" and "It's Your Estate" events archived for later viewing? Please advise.The Newport Beach Public Library Foundation offers these programs, and it looks like the Fall 2020 “It’s Your Money" and "It's Your Estate” workshops will be presented online. You can find more information on their website:https://www.nbplfoundation.org/content/Financial-Workshops.htmlI hope that helps. Please let me know if you have any other questions. Thank you.12
SEPTEMBER 2020Comment #Date ReceivedSource of CommentStaff MemberStaff Member TitleDate Responded to Patron NEWPORT BEACH PUBLIC LIBRARY PATRON COMMENTSCommentResponse139/20/2020EmailRebecca LightfootAdult Services Coordinator9/21/2020149/21/2020EmailRebecca LightfootAdult Services Coordinator9/21/2020159/23/2020EmailRebecca LightfootAdult Services Coordinator9/23/2020169/23/2020EmailMelissa HartsonCirc. & Tech. Processing Coordinator9/24/2020179/24/2020EmailRebecca LightfootAdult Services Coordinator9/24/2020Is the used book store accepting books?Yes, the Friends of the Library are currently accepting donations from 10 a.m. until 12 p.m., Monday through Saturday, in the Bamboo Courtyard at the Central Library. They ask that all donations be in small or medium sized boxes, and no more than four boxes can be dropped off at one time. You can find more information on the website:https://www.newportbeachlibrary.org/about/friends-of-the-libraryI hope that helps! Please let me know if there is anything else I can assist you with. Thank you.I was using the WiFi at the Mariners Branch on Sunday and noticed that access to the City's Laserfiche document collection on its "open data" hub was blocked. I was specifically trying to access past City Council agendas and repeatedly got, after a very long pause, a "site can't be reached"/"check firewall" message. I didn't check if access to the library's own Laserfiche collection of historic local newspaper scans was blocked as well, but I wouldn't be surprised. This problem has happened before (blocking in-library computer access to City files) and I wouldn't be surprised if you find that to be the case today should you try to access the first link above, at least from a public terminal. In the past, reference staff was able to get IT to correct this problem.Thank you for letting us know about this issue. I have contacted the City’s IT department. Hopefully it will be resolved soon. Thank you.I'm curious about apparent recent changes to the timing of the library's purchases of new best seller titles, which seems to be delayed. I see titles on the NY Times bestseller lists which the library has ordered, but not yet put in circulation, such as Brad Thor's Near Dark, J.D. Robb Shadows in Death, etc. Is there something new happening with the procurement process? Thanks.The library tends to order new books 6-8 weeks before the publication date. We did have a bit of a delay as we transitioned to the new catalog system this summer as well as the restrictions placed on ordering after the end of the fiscal year and the beginning of the next, which occurs on July 1. Our materials vendors had to adjust their cataloging process to line up with our new system, and that is what is causing that delay that you are seeing. We should be receiving new titles very shortly. Please let me know if you have any other questions. Thank you.I logged on to ask about Kanopy and why I no longer have access (I get a Membership blocked" message), but now I am puzzled to see that my account has a fine on it for "Bill associated with migration." I would appreciate some information about both of these things. Thank you.After you log into Kanopy using your username and password you previously created, you will see a box in the upper right hand corner, asking you to update your library card. Re-enter your library card number, and 9999 as your password (which is the default for our new catalog system, unless you’ve already changed it). Kanopy should then be able to verify your account with the new catalog.The $0.25 fine you see on your account was for a book that was returned a day late, “Atomic Habits”. When we migrated to the new system in July, the fines migrated, but the fine details did not, so they say “Migrated fine”. Please let me know if you have any other questions. Thank you.Why is Kanopy so difficult? I get an error message asking for pin number. I created one and it doesn’t open. I need assistance.Temporary web registered library cards are not able to utilize our Kanopy services. You may apply for a full access library card at the Central Library. There is a short registration form you will need to complete and we will need to see your valid California driver’s license. If you would prefer to pick up your library card at one of our other locations via curbside service, you will need to send an e-mail to nbplcirc@newportbeachca.gov including a completed registration form and a photo or scan of your valid California driver’s license. Indicate at which location you will pick up your library card. You will be able to use Kanopy once you have a full access library card. Thank you for your inquiry.13
SEPTEMBER 2020Comment #Date ReceivedSource of CommentStaff MemberStaff Member TitleDate Responded to Patron NEWPORT BEACH PUBLIC LIBRARY PATRON COMMENTSCommentResponse189/27/2020EmailRebecca LightfootAdult Services Coordinator9/28/2020199/28/2020EmailRebecca LightfootAdult Services Coordinator9/28/2020I cannot find the direct link to advanced search for ebooks, mp3,...On our website, under the eBranch page, click on “OverDrive”. This will take you into the collection of downloadable eBooks and audiobooks.https://www.newportbeachlibrary.org/ebranch/ecollection/ebooksI hope that helps. Please let me know if you have any other questions. Thank you.I borrowed "Jackie Robinson: A Spiritual Biography: The Faith of a Boundary-Breaking Hero" and returned it to the central library on Wednesday 9/23 in the book drop, but it still shows outstanding. Can you check on this? Thank You!All items returned are being quarantined for 7 days and will be backdated to the date of return so you will not incur any overdue fines. Thank you.14
NEWPORT BEACH PUBLIC LIBRARY
To: Board of Library Trustees
From: Tim Hetherton, Library Services Director
Re: Report of Library Activities – October 19, 2020 meeting
______________________________________________________________________
TIM HETHERTON - LIBRARY SERVICES DIRECTOR
What is more important in a library than anything else – than everything else – is the fact that it exists.
–Archibald MacLeish
Re-opening
Central Library reopened to the public on September 21. Initial use of the facility has been light, and
curbside service at the branches remains popular, as does virtual programming. Patrons have been
great about wearing masks and maintaining social distance.
Herons
The Great Blue Herons nesting in the Eucalyptus tree at the Balboa Branch have been there for as long
as Library Clerk Mike Payne can remember. Mr. Payne, a long-time resident on the Peninsula and a
veteran member of the Balboa staff, has noticed in recent years that the birds, who in the past arrived in
late spring and departed in early summer, are now arriving in February and staying through September.
The Great Blue Heron (Ardea herodias) is a large, lean bird that can grow to 5 feet and has a wingspan
that can reach 6 feet. The heron's "song" is distinctive deep, harsh croak. It is found in marshes,
swamps, streams, shores, tide flats, kelp beds and irrigation ditches. Their nests consist of a platform of
sticks built in a tree, often among a colony of other nests. Their eggs, usually coming three to seven in a
nest, are bluish-green. They eat fish, frogs and other aquatic life. In late summer, young herons
disperse widely and may be found wherever fish are plentiful, including small ponds, mountain waters
or even back-yard koi pools. (Sources: “Field Guide to Western Birds,” “The Audubon Society Field Guide to North American Birds”)
At the height of the nesting season, the birds are responsible for gallons of foul, malodorous droppings.
Because of the location of the Eucalyptus tree adjacent to and branching over the parking lot, the
asphalt is thick with droppings during the summer months, as are any automobiles that are parked
beneath the Eucalyptus tree during nesting season. A few of the spaces in the small lot are unusable
due to this problem. Moreover, the smell and the appearance are off-putting.
The Municipal Operations Division (MOD) of Public Works is well aware of the issue, as it is a common
problem not just at the Balboa Branch, but throughout the City. Parks and Trees Superintendent Kevin
Pekar explained to me that Great Blue Herons are a federally protected species under the United States
Migratory Bird Treaty Act. City staff are not allowed to remove existing nests, which the birds reuse and
will return to in the spring. The Eucalyptus tree is trimmed during the winter season when the birds are
absent. The trimming discourages new nesting. A few years ago, MOD staff planted three Ficus trees on
the branch’s lawn as “seed trees” to move the nests (under the supervision of a wildlife biologist) if the
City were required to remove any of the existing Blue Gum Eucalyptus due to disease. Many of these
trees maintained by the City have been found to be unhealthy and at risk of collapsing. The tree in
which the herons nest at the Balboa Branch, however, remains healthy. MOD currently power washes
the lot weekly.
15
I also conferred with the City Attorney’s Office, who informed me that, pursuant to the Migratory Bird
Treaty Act of 1918, it is illegal to take, possess, import, export, transport, sell, purchase, barter, or offer
for sale, purchase, or barter, any migratory bird, or the parts, nests, or eggs of such a bird except under
the terms of a valid Federal permit. Various herons are also listed under Title 50 of the California Federal
Regulations Section 10.13 which make the birds at Balboa Branch fall under this provision.
The City Attorney’s Office advised me that it is illegal to remove the nests unless the City has a valid
permit with the U.S. Fish and Wildlife Service. The City Attorney’s Office also contacted the Animal
Control division of the Newport Beach Police Department and found out that it is rare to obtain a permit
for this purpose, unless the tree that houses the bird is nearing its death, is extremely ill and/or is at a
high risk of falling.
One potential long-term solution to the problem may be realized when the new branch/fire station is
constructed at the site. The new facility and its parking lot can be configured in such a way that the tree
and the herons no longer pose a problem.
Staffing
Currently, there are a number of positions that the Library Administration has been unable to fill due to
a City-wide hiring freeze. The Marketing Specialist recruitment is an exception to the City's hiring freeze
because of the essential nature of the work being performed. Interviews for that position were held on
October 13.
Because of the number of unfilled positions, the Library is requesting to recruit for these positions in
preparation for NBPL’s return to normal operating hours and public services. These positions include:
• 3 part-time Library Assistant positions
• 3 part-time Clerks
• 2 part-time Pages
• 1 full-time Department Assistant (Admin/Arts Commission)
Hours of operation are dependent on the number of employees available for on-site work. Presently, a
significant number of staff who are currently telecommuting are unavailable to report to work due to
childcare issues or chronic health conditions. A handful of staff with chronic health conditions fill
positions in which telecommuting is not possible. As schools open and advances are made in preventing
and treating the infection, this situation will ameliorate, bit in the meantime the Library lacks the part-
time staff to make up for the absence of unavailable full-time staff.
Wheelhouse List
Newport-Mesa Pro-Literacy Virtual Happy Hour with Julia Philips
Saturday, October 24, 5:00 p.m.
Zoom meeting
Julia Phillips will talk about her debut novel and National Book Award finalist, “Disappearing Earth.”
Foundation check presentation
City Council Study Session
Tuesday, October 27, 4:00 p.m.
Council Chambers
(note: this presentation may be moved to the 5 p.m. regular meeting)
16
Board of Library Trustees meeting
Monday, November 16, 5:00 p.m.
Site to be determined
DEBBIE WALKER - BRANCH AND YOUTH SERVICES COORDINATOR
Branches
Branches continued Curbside Service throughout the month although, due to staffing needs to
successfully open Central Library on September 21, it was decided that it would be more effective to
deploy the CDM Saturday crew to Central to assist with coverage as the Curbside numbers for CDM on
Saturday were quite low. All branch locations adjusted their hours of service to be 9 – 6. Children’s staff
continued filming video story times on-site at CDM through mid-September. This gave a large enough
backlog of story time programs to last until the regular story time break in mid-December.
Eddie Flores and Eric Foley (from MOD) installed the plexiglass ordered for CDM and Balboa in
anticipation of a re-opening to the public in the next few months.
Youth Services
In the past, all locations would have presented some sort of in-person programming to welcome
September. This year, after seeing the popularity of the streaming program offered by Wild Wonders
during SRP, it was decided to offer patrons another longer experience of animal programming. The
program was available for viewing from September 14 through September 27 and had close to 300
views. The biggest change for Central Library Youth Services staff was the re-opening of Central to the
public on Monday, September 21. Children and their families were very happy to be back in the Library
and almost immediately the backlog of books that had been placed on tops of shelving units started to
dwindle as they were checked out in large numbers. Patrons do miss the story times and other
programming but seemed very happy to at least have direct access to materials again.
Teen Service
On Wednesday, September 9 YAAC held its first meeting of the year with Danielle and Melinda. This
was a virtual meeting and twelve teens joined the event. The attendees helped create Spooktacular
prompts for the Teen writing/art program that will be happening in October to celebrate Halloween.
Facilities
On September 8, Eddie and I met with Fong Tse (from DMS Consultants) to do a walk-around with the
design team from DesignWest and Holt Architects who will be planning the particulars of the
Control/Security project. Emcor, the vendor who replaced the chiller coils for the Central Library HVAC
system, installed the condenser unit (which involved the use of a very large crane) and completed that
job on Friday, September 18.
Plexiglass was installed at Balboa and CDM by Facilities maintenance Specialist Eddie Flores and Eric
Foley (from MOD). In anticipation of Central Library re-opening to the public, locks were installed on the
upstairs restrooms, drinking fountains were covered and put out of order, and all tables and chairs
cleared to keep usage and need for cleaning to a minimum. A janitorial day porter from Allied Universal
(the janitorial company) was hired to work at Central from 10 am – 6 pm each day to ensure that
surfaces and restrooms were cleaned throughout the day. The Bamboo Courtyard and the Friends
Meeting Room were set up by Eddie to accommodate the temporary Bookstore location and donation
center to be used by the Friends of the Library. Book sales began on Thursday, September 24.
17
MELISSA HARTSON - CIRCULATION AND TECHNICAL PROCESSING COORDINATOR
ILS Update
The ILS Team continues its monthly meetings with our SirsiDynix Project Consultant. The team works
with our consultant to further refine and enhance our system’s capabilities as staff become more
familiar with the new ILS and better understand the system’s features.
SirsiDynix offers self-paced training courses and some instructor-led training courses at no charge. Staff
continue to participate in these training courses relevant to their position and assignments.
REBECCA LIGHTFOOT - ADULT SERVICES COORDINATOR
Programming
Online programs continue to be popular. Librarian Alex Jenkins’ craft videos garnered 253 views in
September.
Central Library Reopening to the Public
Central reopened to the public on September 21, and Reference staff was back to providing in person
help at the desk in addition to telephone and email.
18
JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN
2020 2020 2020 2020 2020 2020 2021 2021 2021 2021 2021 2021
Tracked by #searches
A to Z Databases 517 1252 1581 3350
Ancestry 2366 5105 3777 11248
AskART 32 14 19 65
Britannica School Edition 37 0 0 37
Facts on File Ancient History 4 0 15 19
Gale Archives Unbound 3066 876 11169 15111
Gale Directory Library 9 1 19 29
Gale in Context: Biography 39 44 19 102
Gale in Context: Elementary 50 9 1 60
Gale in Context: Opposing View 46 69 74 189
Gale Literature Resource Center 48 49 34 131
Gale Virtual Reference Library 127 31 19 177
HeritageQuest 2396 2792 2820 8008
Legal Information Ref Center 9 23 15 47
National Geographic 26 18 12 56
National Geographic Kids 24 31 6 61
NewsBank (OC Register)1411 1609 1237 4257
NoveList Plus 69 85 55 209
NoveList K-8 Plus 15 17 20 52
ProQuest 2568 2280 2709 7557
Reference USA Business 903 828 842 2573
Reference USA Residential 8 40 40 88
World Book Online 24 2 65 91
Tracked by #sessions
Testing & Education Ref. Center 29 4 20 53
Tracked by #page views
Consumer Reports 3137 3941 3072 10150
CultureGrams 45 81 85 211
Morningstar 44184 31804 12785 88773
NetAdvantage 6262 4216 5818 16296
RealQuest 72 136 35 243
Tumblebooks 160 78 51 289
Value Line 11076 9740 10629 31445
Tracked by courses
Udemy 1721 2316 2124 6161
Tracked by Hours Used
Rosetta Stone 95.6 97.1 98.63 291.3
Notes:
Database FY Comparisons YTD
20/21
Opposing Viewpoints database name changed to Gale in Context: Opposing Viewpoints
Biography in Context database name changed to Gale in Context: Biography
Proquest Articles Retrieved 2020-2021
Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun AVG.
Business Databases 861 837 888 862
Newspapers--Current 982 816 829 876
Newspapers--Historical 1621 1058 2165 1615
Magazines 17 30 49 32
19
SEP 20 YTD 20/21 YTD 19/20
BALBOA 2,355 9,472 16,818
CDM*2,117 8,110 2,392
MARINERS 14,184 40,415 74,220
CENTRAL 34,915 100,209 208,485
Ebooks/Emagazines 21,353 55,971 43,229
TOTAL 74,924 214,177 345,144
OCT 19 113,721
NOV 19 105,791
DEC 19 99,729
JAN 20 105,934
FEB 20 105,105
MAR 20 73,216
APR 20 33,475
MAY 20 40,531
JUN 20 61,560
JUL 20 72,223
AUG 20 67,030
SEP 20 74,924
TOTAL 953,239
* The Corona del Mar Branch Library was closed for reconstruction from April 2018 through July 2019.
12 Month Comparison
NEWPORT BEACH PUBLIC LIBRARY - SEPTEMBER 2020
CIRCULATION
COVID-19 CLOSURE 3/16/20+ WITH CURBSIDE SERVICE; CENTRAL REOPENED 9/21/20; IN-PERSON PROGRAMS CANCELED 3/12/20+
BALBOA
CDM*
MARINERS
CENTRAL
Ebooks/Emagazines
0
20,000
40,000
60,000
80,000
100,000
120,000
140,000
OCT 19 NOV 19 DEC 19 JAN 20 FEB 20 MAR 20 APR 20 MAY 20 JUN 20 JUL 20 AUG 20 SEP 20
1,588,822 1,582,953
1,582,914 1,598,265
1,610,818
1,529,391
1,464,640
1,424,594
1,376,041
1,084,2061,000,000
1,125,000
1,250,000
1,375,000
1,500,000
1,625,000
1,750,000
FY 10/11 FY 11/12 FY 12/13 FY 13/14 FY 14/15 FY 15/16 FY 16/17 FY 17/18 FY 18/19 FY 19/20
CIRCULATION
20
SEP 20 YTD 20/21 YTD 19/20
BALBOA^300 1,009 1,568
CDM*^287 943 767
MARINERS`1,913 5,355 9,528
CENTRAL`3,454 10,159 30,967
TOTAL 5,954 17,466 42,830
12 Month Comparison
OCT 19 15,606
NOV 19 13,664
DEC 19 11,826
JAN 20 13,739
FEB 20 13,901
MAR 20 7,816
APR 20 2,708
MAY 20 3,510
JUN 20 5,845
JUL 20 6,396
AUG 20 5,116
SEP 20 5,954
TOTAL 106,081
* The Corona del Mar Branch Library was closed for reconstruction from April 2018 through July 2019.
^ Includes reference phone calls and curbside phone calls.
` Includes reference phone calls, curbside phone calls, reference emails, curbside emails, and in-person reference transactions.
NEWPORT BEACH PUBLIC LIBRARY - SEPTEMBER 2020
REFERENCE
COVID-19 CLOSURE 3/16/20+ WITH CURBSIDE SERVICE; CENTRAL REOPENED 9/21/20; IN-PERSON PROGRAMS CANCELED 3/12/20+
BALBOA^
CDM*^
MARINERS`
CENTRAL`
0
2,500
5,000
7,500
10,000
12,500
15,000
17,500
20,000
OCT 19 NOV 19 DEC 19 JAN 20 FEB 20 MAR 20 APR 20 MAY 20 JUN 20 JUL 20 AUG 20 SEP 20
199,880 191,567
184,260 190,391
168,496
162,510
157,149
156,521 163,392
131,445120,000
140,000
160,000
180,000
200,000
220,000
FY 10/11 FY 11/12 FY 12/13 FY 13/14 FY 14/15 FY 15/16 FY 16/17 FY 17/18 FY 18/19 FY 19/20
REFERENCE
21
SEP 20 YTD 20/21 YTD 19/20
BALBOA^297 901 11,599
CDM*^320 1,038 2,923
MARINERS^1,936 5,589 60,189
CENTRAL^`2,097 6,981 151,786
TOTAL 4,650 14,509 226,497
12 Month Comparison
OCT 19 76,420
NOV 19 70,128
DEC 19 68,482
JAN 20 77,144
FEB 20 74,891
MAR 20 32,436
APR 20 237
MAY 20 3,573
JUN 20 6,264
JUL 20 4,225
AUG 20 5,634
SEP 20 4,650
TOTAL 424,084
* The Corona del Mar Branch Library was closed for reconstruction from April 2018 through July 2019.
^ Includes the number of curbside pickups at this location.
` Excludes live walk-ins between 9/21/20 and 9/30/20.
NEWPORT BEACH PUBLIC LIBRARY - SEPTEMBER 2020
PATRONS SERVED IN LIBRARY
COVID-19 CLOSURE 3/16/20+ WITH CURBSIDE SERVICE; CENTRAL REOPENED 9/21/20; IN-PERSON PROGRAMS CANCELED 3/12/20+
BALBOA^
CDM*^
MARINERS^
CENTRAL^`
0
15,000
30,000
45,000
60,000
75,000
90,000
OCT 19 NOV 19 DEC 19 JAN 20 FEB 20 MAR 20 APR 20 MAY 20 JUN 20 JUL 20 AUG 20 SEP 20
1,258,902
1,131,330
1,074,933
1,399,841
1,256,238
1,209,719
1,102,106
1,158,344 935,953
636,072500,000
750,000
1,000,000
1,250,000
1,500,000
FY 10/11 FY 11/12 FY 12/13 FY 13/14 FY 14/15 FY 15/16 FY 16/17 FY 17/18 FY 18/19 FY 19/20
PATRONS SERVED IN LIBRARY
22
SEP 20 YTD 20/21 YTD 19/20
BALBOA 0 0 521
CDM*35 35 477
MARINERS 0 0 3,133
CENTRAL^'4,923 13,304 23,177
TOTAL 4,958 13,339 27,308
12 Month Comparison
OCT 19 6,533
NOV 19 4,805
DEC 19 5,010
JAN 20 5,014
FEB 20 5,500
MAR 20 2,664
APR 20 3,501
MAY 20 4,732
JUN 20 3,011
JUL 20 4,927
AUG 20 3,454
SEP 20 4,958
TOTAL 54,109
* The Corona del Mar Branch Library was closed for reconstruction from April 2018 through July 2019.
^ Includes live virtual program attendance and recorded program views.
' Includes an estimated number of views to recorded Sunday Musicale programs between July and September 2020.
PROGRAM ATTENDANCE
NEWPORT BEACH PUBLIC LIBRARY - SEPTEMBER 2020
COVID-19 CLOSURE 3/16/20+ WITH CURBSIDE SERVICE; CENTRAL REOPENED 9/21/20; IN-PERSON PROGRAMS CANCELED 3/12/20+
BALBOA
CDM*
MARINERS
CENTRAL^'
0
2,000
4,000
6,000
8,000
10,000
12,000
OCT 19 NOV 19 DEC 19 JAN 20 FEB 20 MAR 20 APR 20 MAY 20 JUN 20 JUL 20 AUG 20 SEP 20
53,534
51,570
51,894
49,977
64,473
67,646
69,922
70,430
68,241
68,078
40,000
50,000
60,000
70,000
80,000
FY 10/11 FY 11/12 FY 12/13 FY 13/14 FY 14/15 FY 15/16 FY 16/17 FY 17/18FY 18/19FY 19/20
PROGRAM ATTENDANCE
23
LIBRARY EXPENDITURES FY 2020-21
(October 1, 2020)
ACCOUNT DESCRIPTION
ORIGINAL
APPROP
REVISED
BUDGET
YTD
EXPENDED
MONTHLY
EXPENDED
AVAILABLE
BUDGET
I SALARY & BENEFITS
SALARY FULL-TIME REGULAR 2,933,536 2,933,536 648,361 319,059 2,285,175
SALARY PART-TIME 1,044,147 1,044,147 173,624 81,841 870,523
BENEFITS 2,086,990 2,086,990 551,405 266,592 1,535,585
SALARY & BENEFITS TOTAL 6,064,673 6,064,673 1,373,390 667,491 4,691,283
II MAINT & OPERATION
PROFESSIONAL SERVICE*164,393 171,535 30,946 29,978 140,589
UTILITIES 271,491 271,491 49,634 23,359 221,857
PROGRAMMING 5,500 5,500 410 224 5,090
SUPPLIES**81,970 82,736 6,888 3,450 75,848
LIBRARY MATERIALS 619,740 620,222 230,363 38,687 389,859
FACILITIES MAINTENANCE 184,686 184,871 25,942 6,700 158,929
TRAINING AND TRAVEL 10,681 10,681 0 0 10,681
GENERAL OPERATING EXPENSES***24,202 24,202 1,676 824 22,526
PERIPHERALS 5,000 5,000 0 0 5,000
INTERNAL SERVICE FUNDS 1,858,439 1,858,439 309,740 154,870 1,548,699
OFFICE EQUIPMENT 2,000 2,000 0 0 2,000
MAINT & OPERATION TOTAL 3,228,102 3,236,677 655,600 258,092 2,581,077
LIBRARY BUDGET TOTAL 9,292,775 9,301,350 2,028,990 925,583 7,272,360
*PROFESSIONAL SERVICES - INCLUDE OUTSIDE PRINTING, JANITORIAL, WINDOW SERVICE
**INCLUDES OFFICE , PROCESSING AND JANITORIAL SUPPLIES
***INCLUDES, ADVERTISING, DUES, EVENT INSURANCE
24
FY 2020-21
As of Oct 5, 2020
Date
Funded Amount Purpose
Amt Expended
YTD Notes
Oct 2020 Wish List
43,000$ Downloadable Content $ - Begin Spending 2nd Qtr
25,000$ Digital Magazines $ - Begin Spending 2nd Qtr
15,000$ Kanopy Streaming Films $ - Begin Spending 2nd Qtr
5,000$ Literacy Program $ - Begin Spending 2nd Qtr
Total $88,000 $0
Sep 2020 Designated Gift
25,000$ Children's Materials $ - Begin Spending 2nd Qtr
Total 25,000$ $0
FY 2020-21
As of Oct 5, 2020Date
Funded Amount Purpose
Amt Expended
YTD Notes
Sep 2020 Wish List
$150,000 New Materials $ - Spending to begin 2nd Qtr
$50,000 Programming $ - Spending to begin 3rd Qtr
Total $200,000 $0
Designated Gift
Sep 2020 $10,000 Passport & Gift Shop $ - Spending to begin 2nd Qtr
Total $10,000 $0
FOUNDATION
FRIENDS
25
Previous
Agenda Date AGENDA ITEM Scheduled
Agenda Date
Ongoing Ongoing
Ongoing Ongoing
Ongoing Ongoing
Oct 21, 2019 Oct 19, 2020
Oct 21, 2019 Oct 19, 2020
Jan 21, 2020 Jan 19, 2021
Jan 21, 2020 Jan 19, 2021
Feb 24,2020 Feb 16, 2021
Feb 24,2020 Feb 16, 2021
Aug 17, 2020 Mar 15, 2021
Apr 20, 2020 Apr 20, 2021
Apr 20, 2020 Apr 20, 2021
June 15, 2020 Jun 14, 2021
June 15, 2020 Jun 14, 2021
June 15, 2020 Jun 14, 2021
June 15, 2020 Jun 14, 2021
Aug 17, 2020 Jun 14, 2021
Jul 20, 2020 Jul 19, 2021
Jul 20, 2020 Jul 19, 2021
Aug 17, 2020 Aug 16, 2021
Sep 21, 2020 Sep 20, 2021
LAST
REVIEWED POLICY REVIEW
Nov 13, 2018 NBPL 6 Media Lab Use Policy Nov 16, 2020
Nov 13, 2018 NBPL 7 Sound Lab Use Policy Nov 16, 2020
Jan 22, 2019 NBPL 10 Laptop/Use Borrowing Policy Jan 19, 2021
Jan 22, 2019 NBPL 5 Newport Beach Public Library Internet Use Policy (formerly City Council Policy I-8)Jan 19, 2021
Jan 22, 2019 NBPL 11 Rules for Acceptable Use of Wireless Internet Connections Jan 19, 2021
Feb 19, 2019 NBPL 8 Display and Distribution of Materials Policy Feb 16, 2021
Mar 18, 2019 NBPL 1 Library Use Policy (formerly City Council Policy I-2)Mar 15, 2021
Mar 18, 2019 NBPL 4 Children in the Library Policy (formerly City Council Policy I-6)Mar 15, 2021
Apr 23, 2019 NBPL 13 Study Room Policy Apr 19, 2021
Apr 23, 2019 NBPL 14 Friends Meeting Room (formerly City Council Policy I-7)Apr 19, 2021
Jan 21, 2020 NBPL 3 Library Gift and Donor Policy (formerly City Council Policy I-4)Jan 17, 2022
Jun 15, 2020 NBPL 12 Circulation Policy Jun 20, 2022
Jul 20, 2020 CC I-1 Library Services Policy (Council Policy I -1)Jul 18, 2022
Literacy Program Update
Youth Services Update
Library Material Selection & Downloadable Services
Marketing Update & Social Networking Update
Financial Report Comparison of Beginning Budget to End of the Year Amended Budget (Every June)
BOARD OF LIBRARY TRUSTEES MONITORING LIST
Lecture Hall Update
Policy Review (See List Below)
Media Lab Update
Information Technology Update
COVID-19 Update
Adult and Reference Services Update
Arts & Cultural Update
Branch Update - CDM
Election of Board of Library Trustees Officers/Trustee Liaisons
Branch Update - Mariners
Annual Budget - Approval
Proposed Library Closures for Winter Holidays 2020
Newport Beach Public Library eBranch & Database Review
Branch Update - Balboa
Review Holidays / Meeting Schedule 2021
Annual Budget - Preliminary Review
26
The Crean Mariners Branch of the Newport Beach Public Library opened in April of 2006, with 15,305
square feet. This branch is unique in Newport Beach as it is a joint use facility with the adjoining
Mariners Elementary School. During the school year, when school is in session, the school portion of the
library is closed to the public and library staff members are on hand to retrieve items for the public. We
have a built-in after school audience for our afternoon programs, so we ordinarily get large crowds of
school children heading over to the library once school lets out to do homework and take advantage of
other library resources. This also gives us a wonderful outreach opportunity, since we don’t have to go
off site to visit with students.
We are a busy branch, normally open 71 hours a week, the same number as Central. We typically offer
five popular story times every week, a once a week afternoon Lego program, and once a month we have
a special family event such as a craft or performer. Due to COVID concerns, Mariners has been closed to
the public and offering curbside delivery of materials since April.
Personnel
In addition to the Branch Librarian, Reference staff consists of two full-time Librarians, Jeremy Rodriquez
and Christine Chapel who specializes in Children’s Services. The reference staff also includes full-time
Library Assistant Janice Nikula who also specializes in Children’s Services and Part-Time Library
Assistants Duncan Kistler and Rokhsan Shafiei.
The Circulation team is headed by Senior Clerk Liz McKibbin who oversees part-time Clerks, Rick Costa,
Claire Constantino, Shelley Pricer and Amy Baltin. Piers Brown, Clerk II oversees pages Kevin Holley,
Craig Chamberlain, Katrina Kading, and Isabel Wang. Circulation at Mariners is currently down one part-
time Clerk position.
During the pandemic, many staff have been out on extended leave. Remaining staff have stepped up
and continued to find ways to help library patrons. They have been essential in helping to explain our
new software and service model over the phone as well as to help patrons discover new materials,
especially materials for schoolwork. Full-time reference staff telecommuted for a time, focusing on
implementing the new library software system, Symphony. Full-time Clerk I Autumn Durand from the
Central Library and part-time page Rachel Savage from the Balboa Branch library were a tremendous
help to us, helping to fill in gaps left by staff vacancies.
TO: BOARD OF LIBRARY TRUSTEES
FROM: Library Services Department
Tim Hetherton, Library Services Director
949-717-3810, thetherton@newportbeachca.gov
PREPARED BY: Andy Kachaturian, Mariners Branch Librarian
TITLE: Crean Mariners Branch Report, October 2020
27
Facility Maintenance
Last year, major projects included the replacement of the Donor Wall that is located by the library
entrance as well as improvements to outdoor lighting to improve visibility at night. Public Works added
parking along Dover Drive.
This year, the Mariners HVAC equipment needed major servicing, which included many projects
throughout the year. The HVAC compressor needed to be replaced, several wiring elements needed to
be reworked, leaks needed to be investigated and repaired, and a hot water pump was replaced. The
HVAC equipment at Mariners has needed constant maintenance over the years and while vendors have
been patching issues as they are located, we have identified this equipment as a future candidate for
city capital improvement to help limit costs going forward.
The flagpole located between the library parking lot and the tennis courts was a small but successful
project this year. When the internal pulley wore out, a vendor was able to replace the faulty equipment
and add a solar light, which will help extend the life of the new pulley by limiting the need to raise and
lower the flag daily.
Public Service
Circulation and Reference Services
Our service population is 22,748, although we get many visitors from neighboring areas. Mariners was
responsible for 170,006 circulations of materials between July 2019 and June 2020, including 3 months
of our changed service model during the pandemic. There was a total of 29,126 reference questions for
the same time period.
From April through September, as Mariners has been offering curbside pickup of materials to library
users, there were 9,364 curbside pickups—an average of 1,561 a month. During the same time period,
staff have answered 9,135 reference questions—a monthly average of 1,523 questions.
Program Attendance
Under normal operations, Mariners has a very active story time audience. We ordinarily offer five story
time events per week, with large groups of lively participants that have grown very fond of the stories
and activities presented by Christine Chapel and Janice Nikula. Over the nine months of programming
this year, we held 157 story times with 7,715 attendees—almost 50 people per story time.
Mariners also typically offers weekly “Lego Block Parties” and monthly craft events, which are well-
attended. Over the same nine-month period while we were open, there were 37 events with 972
attendees—an average of 26 people per event.
As we were unable to continue in-person programming during COVID-19, Christine and Janice have
contributed virtual story times on the library website to help continue serving the community.
Summer Reading Program
28
The Summer Reading Program proved to be successful despite the pandemic. Mariners had 293
children register. There were 213 welcome kits distributed, 224 prize books given, and 90 children
finished the program. Children’s staff also prepared take-home bags with crafts that were extremely
popular. 207 craft bags were handled out through the program.
Class Visits
Each year, Mariners ordinarily hosts class visits from Mariners Elementary and Kaiser Elementary School.
Due to the pandemic, these did not occur this year. We did however host a class visit from Newport
Beach Christian School in February 2020 with 48 attendees, helping to promote library services to
elementary age children.
Mariners’ Elementary School
Jackie Casella returned as Library Media Technician for Mariners Elementary. She runs the school-side
of the library during school hours. She has been a great partner for the library and brings an enthusiasm
for reading and library services to the children of the school.
The Mariners School PTA donated $335 from their Book Fair Fundraiser to our children’s collection.
Librarian Christine Chapel selected items from the Book Fair to be added to the collection.
Collection Maintenance
The Mariners collection currently consists of 69,711 items. Reference staff routinely work to maintain,
weed and add to library collections. A library software, CollectionHQ, helps identify less used and worn-
out materials. Some of the most popular collections have been the movie selection, audiobooks,
children’s materials, and general fiction.
Prior to the pandemic, staff had been using the library database, Novelist, to promote materials
throughout the library, creating displays based upon materials with a common theme to help patrons
learn of related materials. We had also been promoting our digital services to help encourage use of
OverDrive eBooks and eAudiobooks.
Comments
2020 has obviously brought many challenges to the community and the library, but we are pleased to
see that demand remains strong for our services. Reference staff remain busy throughout the day
answering reference questions by email and telephone. Children’s staff continue to offer virtual
programming and take-home crafts. Circulation staff ensures that materials are ready for curbside
pickup. Everyone continues to extend a positive attitude to our patrons, who have been so vocal about
their appreciation for the library during these unusual times. We are so pleased to see our patrons still
making use of the library and very grateful for their support.
NOTICING:
This agenda item has been noticed according to the Brown Act (72 hours in advance of the meeting at
which the Board of Library Trustees considers the item).
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DISCUSSION:
In light of the unprecedented events in the past almost eight months, this report will outline general Youth
Services activities prior to the pandemic but concentrate primarily on what the team has done in response to
the closure and cancellation of live in-person programming. As a reminder, Youth Services encompasses the
Juvenile and Teen components of the Library collection and programming. The team includes Central Library
staff in addition to Librarians and Library Assistants at the Branches. All members contribute to the planning
and presentation of a variety of programs including, but not limited to story times, craft events, test
preparation, etc. Also, as in years past those programs that require funding are done so with generous
donations from the Friends of the Library.
Pre-Closure:
Programming: Story times, which traditionally are the staple and backbone of Youth Services programming
continued to be popular and well attended until just prior to the closure. Books and Babies at all locations
consistently saw the largest numbers. As a supplement to regular story times, Sensory Saturdays were launched
at the new CDM Branch in January and had been seeing steady numbers of patrons up until the closure. Special
monthly programs included the third annual Halloween Extravaganza held at Central last October which had at
least 350 in attendance and the Noon Year’s Eve party on December 31, also at Central, which was attended by
over 240 children and adults.
Outreach: First grade class visits to Central began in October 2019 and had been completed just prior to the
closure. The second-grade classes from Newport Coast Elementary visited CDM in February of this year. The
CDM annual Christmas Walk was also a hugely successful event for the newly re-opened branch with over 700
people coming by to see the new facility, sample holiday treats and enjoy crafts and a magic show.
Teen Services: YAAC (Young Adult Advisory Council) had begun their regular monthly meetings in September and
test preparation and college planning programs began and were scheduled to take place throughout 2020.
Melinda (Children’s Librarian) and Danielle (full-time Library Assistant) attended the NMUSD sponsored College
and Career night in mid-October 2019 to talk about Teen services and volunteer opportunities.
Closure:
The closure in mid-March came as two significant Youth Services oriented events/programs were just around
the corner and in the planning stages. The first was National Library Week (NLW), which this year was scheduled
from April 19 – April 25 and the second was the Summer Reading Program (SRP) scheduled from June 20 –
August 8. Up until this point, except in a very limited fashion, programming and other events had always been
done entirely in person and now the entire team had to fairly quickly shift gears and face the challenge of how
to most effectively connect with our younger patrons and their families in a virtual and technologically driven
TO: BOARD OF LIBRARY TRUSTEES
FROM: Library Services Department
Tim Hetherton, Library Services Director
949-717-3810, thetherton@newportbeachca.gov
PREPARED BY: Debbie Walker, Youth & Branch Services Coordinator
TITLE: Youth Services Update
30
way. In order to move readings and story times to a virtual platform the team needed to be sure that the books
and materials they were sharing online had permission from the publishers to do so. Annika in particular very
quickly began researching this aspect of programming and began coordinating the selection of materials that
could be used by staff initially for readings and then ultimately story times. What follows are the various
components of service provided by the Youth Services team and how each has been addressed.
Video Story times and Other Virtual Programs:
• In mid-March online video recordings were launched with single book readings only.
• Web-team, which is headed by Rebecca and consists of Reference and Circulation staff, became
absolutely vital in making these first readings and eventually story time and craft videos available to be
posted on the website and other social media platforms.
• In early June Tune-in Tuesdays launched. These are actual video story times and not just the reading of
a single book. All were filmed at CDM by Annika (who did the editing also). They are posted weekly.
• At the end of the traditional end of SRP story time break, Tune-in Tuesdays relaunched with an added
themed craft activity.
• “Let’s Talk Books for Kids” began in September. These are weekly staff video book recommendations
that are posted every Friday.
• Challenges lie ahead in terms of what we might offer for virtual story times and readings as many
publisher online read aloud permission agreements are set to expire. The team is already thinking
ahead and working on other ways to make these programs work with the restrictions at hand.
Special Events:
• In honor of NLW, Mayor Will O’Neill, Council Member Diane Dixon, Assistant City Manager Carol Jacobs
and other City Staff contributed to our virtual programming mission and all recorded stories. An online
Scavenger Hunt and successful Poetry workshop were also offered virtually. At least 28 budding poets
ranging in age from 4 to 13 submitted works.
• In early May the Youth Services staff met via Microsoft Teams and began planning the ways to offer SRP
virtually and via Curbside Service.
• On June 20, the first day of SRP, over 300 children registered. SRP continued throughout July and early
August by offering three separate Grab & Go craft kits that highlighted the theme: “Dig Deeper: Read,
Investigate, Discover.” These giveaways were accompanied by supplemental instructional videos
(courtesy of Alex Jenkins, Adult Reference Librarian) which currently have over 300 combined views. In
lieu of live performers a virtual animal program provided by Wild Wonders was posted and had 350
views.
• SRP ended on August 8. Although the overall statistics were down from previous years, the
overwhelming consensus of the Youth Services Team was that it was a resounding success. Over 950
children registered overall, at least 600 welcome kits were given out, over 600 prize books and 600 craft
kits respectively were distributed, and book reviews continued to be very popular as in years past.
• Another remote meeting of the Youth Services team in mid-August afforded the opportunity to assess
and evaluate the successful components of SRP. These are being adapted for the October and
November programs which include themed Craft kits for Halloween and fall, a virtual costume contest
and a spooky story/art contest geared to teens.
• Another successful online Wild Wonders program in September acted as a start for fall programming.
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Innovative Programming and Outreach:
• In April staff published an “Early Literacy at Home” activity worksheet and began posting staff-evaluated
links to resources offering free K – 6 curriculum support as part of the online “Distance Learning Hub.”
• Family Storytime Bundles were introduced in July. These are themed book bundles which include two to
three books on a variety of topics including animals, dinosaurs, things that go, concepts, etc. The
bundles also include staff suggestions for favorite songs and at-home literacy activities. These have
steadily gained in popularity and are checking out at all locations.
• Annika made a presentation via Zoom to the Newport Coast Elementary PTA early in September
highlighting our virtual programming and online services and databases. Currently the entire team is
exploring ways that we may continue to provide outreach to local schools either through PTA meetings,
virtual tours, etc.
Teen Services:
• In-person test and college preparation programs were postponed indefinitely with the closure, but
Danielle and Melinda reached out to all teen volunteers just prior to NLW to encourage them to submit
essays about their feelings regarding COVID and the lockdown measures in place at the time.
• YAAC had its final in-person meeting in March, took April off per usual and then did not meet again until
a Zoom meeting in September. From May on and through the summer everyone kept in touch via email.
• Teen volunteers who normally would have been a huge and necessary addition to traditional SRP have
been able to get service hours by submitting book reviews to the Teen website and participating in
YAAC.
Conclusion:
Prior to the pandemic closure, the Youth Services team was once again having a successful year. It is with a
great sense of pride that I can say that instead of letting the closure defeat the team it brought out so much
positive energy and creativity as everyone worked so hard to make virtual programming and curbside SRP not
only happen but successfully so. I’ll end with this wonderful and heartfelt tribute that one of our patron’s
shared with us when her grandson won one of the SRP grand prize packages (I’m typing it up exactly as he wrote
it):
“Thank You Librarian for the 50$ Target gift card. I bought a remote-control car, walkie talkies, skate
board wheels, and a hat. Thank you for the Laffy Taffy, Goldfish [crackers], the ball, notebook,
crayons, Playdo, and bubbles. I already ate all the Laffy Taffy and the Goldfish. And we are playing
pass at the pool with the ball. I gave the notebook to my sister. I am coloring with the crayons. Playing with the Playdo. I am also blowing bubbles. I am playing with my remote-control car. Playing
with the walkie talkies with my sister. Doing awesome tricks on my skateboard. Also, I am wearing
my hat everywhere I go.”
NOTICING:
This agenda item has been noticed according to the Brown Act (72 hours in advance of the meeting at which the
Board of Library Trustees considers the item).
32
DISCUSSION:
On September 21, the Newport Beach Public Library reopened the Central Library to the public with
modified hours and services. The Crean Mariners Branch, Corona del Mar Branch and the Balboa Branch
remain closed due to limited space for social distancing and staffing considerations. The three branches
continue to offer curbside service. Our reopening is based on recommendations from local and national
health agencies, social distancing protocols, and critical community needs. The primary consideration in
our reopening plan continues to be maintaining the safety of library patrons and staff while finding ways
to provide necessary services.
Prior to NBPL’s reopening, staff implemented frequent cleaning and disinfection of public and staff
areas. Face masks and social distancing protocols are required for staff and patrons. Staff has resumed
most desk functions and programming remains virtual. The number of people allowed in Central Library
is limited to a capacity of 100 and staff manages capacity through door monitoring procedures.
Materials handling is one of the most complex areas of operations during the pandemic due to the
potential of virus transmission on shared objects such as books and DVDs. As information is
disseminated, and we learn more about COVID-19 transmission, the Library has adjusted its quarantine
period for returned items. In order to safeguard the health of patrons and staff, Newport Beach Public
Library is currently quarantining all items for 7 days after their return.
Internet access is a critical resource for the community especially during times of economic distress.
Patrons require internet access to apply for unemployment insurance, access social services, apply for
jobs, and access educational resources. Public computers are available by appointment. Patrons can
make an appointment online by visiting our website or by calling 949-717-3800 option 2. The Library
has also extended public Wi-Fi access to 6 a.m. to 10 p.m., Monday through Sunday.
Many patrons and stakeholders have inquired about the Library’s full-scale reopening. Reopening is
based on County data. Every county in California is assigned to a tier based on its test positivity and
adjusted case rate. Currently, Orange County is in the red, or “substantial” tier. Counties must remain in
a tier for at least 3 weeks before moving to the next lower tier. Data is reviewed weekly and tiers are
updated on Tuesdays. To move forward, a county must meet the next tier’s criteria for two consecutive
weeks. If a county’s metrics worsen for two consecutive weeks, it will be assigned a more restrictive tier.
Even if a county moves into the lowest tier, or “minimal”, there will still be restrictions on services
businesses can provide. The Library also relies on guidance from the State Library.
TO: BOARD OF LIBRARY TRUSTEES
FROM: Library Services Department
Tim Hetherton, Library Services Director
949-717-3810, thetherton@newportbeachca.gov
PREPARED BY: Tim Hetherton
TITLE: COVID-19 Update and Reopening
33
As building capacities are expanded, on-site services at the branches can be resumed. Another criterion
affecting the Library’s capacity to resume services at all 4 locations is maintaining sufficient staffing to
run all the Library’s core operations. Limited staffing and social distancing requirements also impact the
Library’s ability to offer passport services and open the Friends gift shop. The Bistro will not reopen until
building capacity is increased and the 2nd floor entrance is open. The 2nd floor restrooms at the Central
Library will also be reopened when social distancing requirements are relaxed. Shared items, such as
current, non-circulating magazines and newspapers will be available when patrons can remain in the
building for longer periods. Furniture will also be made available to the public at that time. Library and
City programming will resume when restrictions on public gatherings are lifted or modified.
Maintenance Specialist Eddie Flores has taken advantage of the closure by undertaking and completing
maintenance projects, including painting, electrical, and plumbing, at Central Library and the branches.
Improvements to the HVAC systems at Central Library and Mariners have been completed during the
closure. The Central Library parking lot was slurry coated and restriped in recent months, and
roof/ceiling repair and mold abatement measures were completed at Balboa Branch.
The COVID-19 virus has had an unprecedented impact on Newport Beach Public Library and the
community we serve. The Library has reimagined services to support patrons and the community at
large during the crisis and continues to plan phased preparations for the months ahead.
NOTICING:
This agenda item has been noticed according to the Brown Act (72 hours in advance of the meeting at
which the Board of Library Trustees considers the item).
34