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07 - PD CAD & RMS Systems
�EWPp,47, CITY OF U S N E l/: V IJ. O U, U,T R E/J; -11,,C LM; IJ. City Council Staff Report Agenda Item No. 7 June 25, 2013 TO: HONORABLE MAYOR AND MEMBERS OF THE CITY COUNCIL FROM: Police Department Jay R. Johnson, Chief of Police 949 - 644- 3701,JJohnson @nbpd.org PREPARED BY: Jonathan Stafford, Police Support Services Administrator 949 - 644 -3650, JStafford @nbpd.org APPROVED: TITLE: Police Department CAD /RMS System Award of Contract No. C -5505 ABSTRACT: The Police Department has completed a thorough Request for Proposal (RFP) process to replace the existing Computer Aided Dispatch /Records Management System (CAD /RMS) and requests City Council approval to award the contract to SunGard Public Sector, Inc. RECOMMENDATIONS: 1. Award Contract No. C -5505 to SunGard Public Sector for CAD /RMS Software Licenses and Services in the amount of $1,427,052.00 and authorize the Mayor and City Clerk to execute the contract. 2. Approve a Software Maintenance Agreement with SunGard Public Sector for ongoing support and maintenance of the new CAD /RMS system and authorize the Mayor and City Clerk to execute the agreement. FUNDING REQUIREMENTS: The FY14 adopted budget includes sufficient funding for the software and services contract. It will be expensed to the CAD /RMS Strategic Fund accounts in the Police Department, 6422 -8080, 6422 -8250, and 6422 -9311. Police Department CAD /RMS System —Award of Contract No. C -5505 June 25, 2013 Page 2 The preliminary projected ( "ballpark ") software and services cost for a new CAD /RMS system was estimated at $1,500,000. The actual cost of SunGard products and services is $1,541,052 — very close to the original staff estimate. That includes licensing and services at $1,427,052, and estimated travel /living arrangements for the SunGard implementation and training teams at $114,000. Overall projected costs for the CAD /RMS project are shown in the table below: CAD/RMS PROJECT COSTS Funding for the Software Maintenance Agreement will be allocated from the existing Police Department budget. Monies currently used for maintenance /support of the existing Northrop Grumman system will be reallocated for maintenance /support of the new SunGard system. Cost for the first year of the maintenance agreement will be approximately $106,000, commencing one year after the contract date for the Software License and Services agreement referenced above. This is a significant reduction compared to current CAD /RMS maintenance and required third -party systems costs. DISCUSSION: The City's IT Strategic Plan identified two major, mission - critical systems that are out of date and need to be upgraded — the CAD /RMS system and an Enterprise Resource Planning (ERP) system. The approval of this contract will begin the implementation of a new CAD /RMS system and will lead to the timely accomplishment of a key objective of the IT Strategic Plan. CAD /RMS is the primary, mission critical computer system that supports the operations of the Police Department. The current Northrup Grumman CAD /RMS system processes an average of 8,750 transactions daily and more than 220,000 calls for service annually. The current highly customized system was implemented in 1997 and FY14 FY1'5 FY16 Hardware $ 150,984 Licenses and Services $ 1,276,068 Travel /Living Expenses (SunGard) $ 114,000 Project Management (Synoptek) $ 151,200 Backfill Staffing $ 336,000 Travel /Meetings (Staff) $ 50,000 Contingency $ 210,000 Maintenance and Support $ 105,990 $ 107,686 Total $ 2,288,252 $ 105,990 $ 107,685 Funding for the Software Maintenance Agreement will be allocated from the existing Police Department budget. Monies currently used for maintenance /support of the existing Northrop Grumman system will be reallocated for maintenance /support of the new SunGard system. Cost for the first year of the maintenance agreement will be approximately $106,000, commencing one year after the contract date for the Software License and Services agreement referenced above. This is a significant reduction compared to current CAD /RMS maintenance and required third -party systems costs. DISCUSSION: The City's IT Strategic Plan identified two major, mission - critical systems that are out of date and need to be upgraded — the CAD /RMS system and an Enterprise Resource Planning (ERP) system. The approval of this contract will begin the implementation of a new CAD /RMS system and will lead to the timely accomplishment of a key objective of the IT Strategic Plan. CAD /RMS is the primary, mission critical computer system that supports the operations of the Police Department. The current Northrup Grumman CAD /RMS system processes an average of 8,750 transactions daily and more than 220,000 calls for service annually. The current highly customized system was implemented in 1997 and Police Department CAD /RMS System — Award of Contract No. C -5505 June 25, 2013 Page 3 has not been substantially upgraded. The hardware, database, and operating systems are at end -of -life and require an upgrade to continue with vendor software and hardware support. The Costa Mesa Police Department (CMPD) has similar problems with their existing CAD /RMS system. In order to maximize implementation efforts and operational capabilities, the two departments agreed to work cooperatively on replacing their systems. Due to the significant costs of upgrading the current system, the need to upgrade to current technology and functionality, and to reduce ongoing maintenance costs, an RFP was created in partnership with CMPD to replace CAD /RMS. Request for Proposals In October 2012, the City published RFP 13 -23 soliciting proposals for CAD /RMS software and implementation services for the Newport Beach Police Department and the Costa Mesa Police Department. The RFP was created with a "function first' philosophy and objective criteria designed to best meet the functional requirements of both police departments. Additional key priorities for the project were: • A commercial off - the -shelf (COTS) system that utilizes software and hardware widely established in the marketplace, allowing for reduced complexity and cost • Highly enhanced data output/reporting to enable data -led operational strategies • Functionality to automate /optimize data input and report- writing processes • A high quality user experience Ten proposals were received, including a response from the current CAD /RMS vendor, Northrop Grumman. Selection Process A consultant Project Manager from Synoptek that was retained to provide strategic IT expertise to the City was also engaged to manage the RFP processes for the two key IT initiatives, CAD /RMS and ERP. The Synoptek Project Manager will also manage the CAD /RMS implementation project. The CAD /RMS RFP process was a thorough and objective evaluation to select the best system and vendor to meet the needs of the NBPD and CMPD. Subject Matter Experts (SMEs) from both police departments and IT staff from the City of Newport Beach and the City of Costa Mesa participated in the evaluation process. Proposals were scored on their stated ability to meet functional requirements and costs. Police Department CAD /RMS System — Award of Contract No. C -5505 June 25, 2013 Page 4 Four vendors were invited to conduct full -day, on -site demonstrations for key subject matter experts. SME written evaluations, detailed analysis of the proposals, technical merit, and cost comparisons were used to select a preferred vendor. NBPD and CMPD both selected SunGard Public Sector, Inc. as being the best fit based on all the evaluation criteria. Extensive reference checks with several SunGard customers were conducted and SME's from both police departments conducted site visits to three agencies to observe the functionality, usability, and technical merit of the system and evaluate vendor support and upgrade history/performance. The reference checks and site visits revealed very satisfied existing customers that highly recommended SunGard. With the findings of the evaluation process confirmed, SunGard was officially selected to provide new CAD /RMS systems for the NBPD and CMPD. Highlinhts Our contract with SunGard will allow the departments to benefit from SunGard's relationship with over 400 agencies nationwide and their excellent customer service record. The selection of the SunGard system will provide both departments with updated software and hardware to manage a mission critical operation. In addition, improvements and efficiencies will be gained, such as: • Significant additional functionality, enabling process optimization • Data is entered once and is accessible throughout the whole system, freeing up valuable employee work time • Data availability for reporting /analysis • Decreased costs and complexity with a COTS system • Large, collaborative user community • Standard infrastructure that is not unique in the marketplace • Advanced crime analysis, link analysis, and mapping capabilities, to improve our data - driven approach to fighting crime • Reduction in ongoing maintenance costs by approximately 50% • Updates and upgrades are included with maintenance • Integrated mobile computers and mapping enable Patrol efficiencies • Replicates the proven virtual server environment already in place in the City data center and the PD data center, providing triple redundancy and leveraging City IT staff expertise Police Department CAD /RMS System —Award of Contract No. C -5505 June 25, 2013 Page 5 ENVIRONMENTAL REVIEW: Staff recommends the City Council find this action is not subject to the California Environmental Quality Act ( "CEQA ") pursuant to Sections 15060(c)(2) (the activity will not result in a direct or reasonably foreseeable indirect physical change in the environment) and 15060(c)(3) (the activity is not a project as defined in Section 15378)of the CEQA Guidelines, California Code of Regulations, Title 14, Chapter 3, because it has no potential for resulting in physical change to the environment, directly or indirectly. NOTICING: The agenda item has been noticed according to the Brown Act (72 hours in advance of the meeting at which the City Council considers the item). Submitted by: J Jo on Chief of Police Attachments: A. Contract No. C -5505 - Software License and Services Agreement B. Software Maintenance Agreement SOFTWARE MAINTENANCE AGREEMENT BETWEEN SunGard Public Sector Inc. a Florida corporation wth headquarters at: 1000 Business Center Drive Lake Mary, FL 32746 ( "SunGard Public Sector ") AND City of Newport Beach, a California municipal corporation and charter city 870 Santa Barbara Dr. P.O. Box 1768 Newport Beach, CA 92658 (for purposes of this Agreement, "Customer ") By the signatures of their duly authorized representatives below, SunGard Public Sector and Customer, intending to be legally bound, agree to all of the provisions of this Agreement and all Exhibits, Supplements, Schedules, Appendices, and/or Addenda to this Agreement. Customer :3'11 PRINT NAME: Keith D. Curry PRINT TITLE: Mayor DATE SIGNED: APPROVED AS TO FORM: CITY ATTORNEY'S OFFICE Date: �b By: Aaroo,C. Harp City Attorney SPS Maintenance 7/1/2010 SunGard Public Sector Inc. PRINT NAME AND TITLE: DATE SIGNED: AN PRINT NAME AND TITLE: DATE SIGNED: ATTEST: By: Leilani I. Brown City Clerk Page 1 of 8 CERTIFICATE OF SECRETARY THE UNDERSIGNED, Leslie S. Brush, Secretary Of SUNGARO PUBLIC SECTOR INC., a corporation organized . and existing under the laws to the State of Florida (the "Corporation "), does hereby certify that the officers listed below are duly elected officers of the Corporation, that they hold the titles set forth opposite their respective names, and that by virtue of such offices they are authorized to enter into and execute Instruments and documents in the name of, and on behalf of, the Corporation: NAME OFFICE Christian Coleman Vice President & Treasurer Daniel J. Conway Vice President, Sales Gilbert O. Santos President &Chief Executive Officer, Public Sector James A. Brescia. Vice. President, Human Resources Jilllan Macau Vice President, Support Operations Raymond H. Perkey Vice President, Professional Services Steven Pratt Vice President, Cloud Solutions IN WITNESS WHEREOF, the undersigned has caused this Certificate of Secretary to be duly executed and the corporate seal to be hereunto affixed this 101° day of February, 2012. S+ SEAL] Page 2. of 75 SPS License 7/1/2010 O Leslie S. Brush, Secretary THIS AGREEMENT is made between SunGard Public Sector Inc. and Customer as of the Execution Date. The parties agree as follows: 1. Definitions. "Agreement" means this Software License and Services Agreement and all Exhibits, Supplements, Schedules, Appendices, and /or Addenda to this Agreement. "Baseline" means the general release version of a Component System as updated to the particular time in question through both SunGard Public Sector's warranty services and SunGard Public Sector's Maintenance Program, but without any other modification whatsoever. "Component System" means any one of the computer software programs which is identified in Exhibit 1 as a Component System, including all copies of Object Code and all related specifications, documentation, technical information, and all corrections, modifications, additions, improvements and enhancements to and all Intellectual Property Rights for such Component System. "Confidential Information" means non- public information of a party to this Agreement. Confidential Information of SunGard Public Sector includes the Software, all software provided with the Software, and algorithms, methods, techniques and processes revealed by the source code of the Software and any software provided with the Software. Confidential Information does not include information that: (i) is or becomes known to the public without fault or breach of the Recipient; (ii) the Discloser regularly discloses to third parties without restriction on disclosure; or (iii) the Recipient obtains from a third party without restriction on disclosure and without breach of a non - disclosure obligation. "Consultant Documents" means the SunGard Public Sector software and related information developed by SunGard Public Sector or by Customer if such programs or information are derivative works of or otherwise related to the software products licensed by SunGard Public Sector, including any designs, plans, specifications or other materials provided by or on behalf of Customer for inclusion in the software, the user documentation provided to Customer (or to any party on behalf or for the benefit of Customer), and all manuals with respect to the Public Sector software (operational manuals, user manuals, and otherwise). "Delivery Address" means the Customer shipping address set forth in Exhibit 1 as the Delivery Address. "Delivery Date means, for each Component System, the date on which SunGard Public Sector first ships the Component System to the Delivery Address F.O.B. SunGard Public Sector's place of shipment. "Discloser" means the party providing its Confidential Information to the Recipient. "Defect" means a material deviation between the Baseline Component System and its documentation, for which Defect Customer has given SunGard Public Sector notice of and reasonably sufficient information to enable SunGard Public Sector to replicate the deviation on a computer configuration that is both comparable to the Equipment and that is under SunGard Public Sector's control, or that Customer can demonstrate to SunGard Public Sector remotely. "Custom Modification" shall mean those computer software programs resulting from the custom modification services identified in the Custom Modifications schedule found in Exhibit 1 hereto. "Documents" means each and every report, draft, map, record, plan, document and other writing produced, prepared or caused to be prepared by SunGard Public Sector, its officers, employees, agents and subcontractors, in the course of implementing this Agreement, Notwithstanding, SunGard Public Sector retains title to the Consultant Documents. "Execution Date" means the latest date shown on the signature page of this Agreement. Page 3 of 75 SPS License 711/2010 "Equipment" means a hardware and systems software configuration meeting the "Equipment" criteria set forth in Exhibit 1. "Exhibit 1" means, collectively: (i) the schedule attached to this Agreement which is marked as "Exhibit 1," including all attached Software Supplements; and (ii) any schedule also marked as "Exhibit 1" (also including any attached Software Supplements) that is attached to any amendment to this Agreement. Other appendices to this Agreement are numbered sequentially and are also "Exhibits." "Intellectual Property Rights" means all patents, patent rights, patent applications, copyrights, copyright registrations, trade secrets, trademarks and service marks and Confidential Information. "Software" means the Component Systems listed in Exhibit 1. "Customer Employees" means: (i) Customer's employees with a need to know; and (ii) third party consultants engaged by Customer who have a need to know, who have agreed in writing to maintain the confidentiality of information received in the course of their engagement with Customer. "Object Code" means computer programs assembled, compiled, or converted to magnetic or electronic binary form on software media, which are readable and usable by computer equipment. "Recipient" means the party receiving Confidential Information of the Discloser. "Software Supplement" means, with respect to a Component System, the addendum provided as part of Exhibit 1 attached to this Agreement as of the Execution Date or as may be added to the Agreement by mutual written agreement of the parties that contains additional terms, conditions, limitations and /or other information pertaining to that Component System. If any terms of a Software Supplement conflicts with any other terms of this Agreement, the terms of the Software Supplement will control. 2. Right to Grant License and Ownership. SunGard Public Sector has the right to grant Customer this license to use the Software. Except as otherwise indicated in a Software Supplement, SunGard Public Sector owns the Software. 3, License. Subject to the terms and conditions of this Agreement, SunGard Public Sector grants Customer a perpetual, non - exclusive, non- transferable license to use and copy for use the Software and any Custom Modifications on the Equipment within the United States of America for Customer's own, non - commercial computing operations. Any rights not expressly granted in this Agreement are expressly reserved. (a) Object Code. Customer has right to use the Software in Object Code form. Customer also has the right to use the Software in Object Code form temporarily on another SunGard Public Sector - supported configuration, for disaster recovery of Customer's computer operations. (b) Documentation. Except as otherwise provided for in the applicable Software Supplement, Customer can make a reasonable number of copies of the documentation for each Component System for its use in accordance with the terms of this Agreement. (c) Restrictions on Use of the Software. Customer is prohibited from causing or permitting the reverse engineering, disassembly or decompilation of the Software. Customer is prohibited from using the Software to process another law enforcement agency's Computer Aided Dispatch, Records Management System, or Jail Management System data. Customer will not allow the Software to be used by, or disclose all or any part of the Software to, any person except Customer Employees. For the avoidance of doubt, nothing herein shall be construed as to prohibit Customer from using the Software to generate information and data which is then conveyed to third parties, provided such is based on Customer's data and not on data provided by such third parties (constituting the provision of data processing services for and on behalf of a third party). Without limiting the foregoing, Customer is permitted to allow use of the input and /or output sensory displays of or from the Software by third parties in compliance with local, state or federal laws or any court order, and such use will not be deemed a non- permitted disclosure of the Software. Customer will not allow the Software, in whole or in part, to be exported outside of the United States of America, in any manner or by any means, without in each instance obtaining SunGard Public Sector's prior written Page 4 of 75 SPS License 711 /2010 consent and, if required, a validated export license from the Office of Export Administration within the U.S. Department of Commerce and such other appropriate United States governmental authorities. (d) Intellectual Property Rights Notices. Customer is prohibited from removing or altering any of the Intellectual Property Rights notice(s) embedded in or that SunGard Public Sector otherwise provides with the Software. Customer must reproduce the unaltered Intellectual Property Rights notice(s) in any full or partial copies that Customer makes of the Software. 4. Services. (a) Generally. SunGard Public Sector will provide Customer with the information services identified in Exhibit 1, for the fees provided in Exhibit 1. (b) Additional Services. SunGard Public Sector can also provide Customer with additional information services, at SunGard Public Sector's then- current rates, or at such other rates as are agreed to by the parties in an amendment to this Agreement. (c) Workmanlike Skills. SunGard Public Sector will render all services under this Agreement using the highest professional standards and in a workmanlike manner. For purposes of this Agreement, the phrase "highest professional standards" shall mean those standards of practice recognized by one (1) or more first -class firms performing similar work under similar circumstances. SunGard Public Sector will promptly replace any SunGard Public Sector personnel that are rendering services on- site at a Customer facility if Customer reasonably considers the personnel to be unacceptable and provides SunGard Public Sector with notice to that effect, provided that such replacement does not violate any law or governmental regulation applicable to such personnel replacement. SunGard Public Sector hereby represents and warrants that every employee SunGard Public Sector hires is subjected to a background check including a criminal background check (local /state /federal for misdemeanors and felonies) and checked against the federal terrorist list, and that it does not employ people who do not pass the background check. Prior to the commencement of any Services under this Agreement; Customer may request a letter from SunGard Public Sector certifying that SunGard Public Sector's employees who will be providing services to Customer under the Agreement have passed a background and criminal history investigation, and further, SunGard Public Sector shall re- conduct a current background check at Customer's written request for those employees who are rendering services on Customer's premises. (d) Conditions On Providing Services. In each instance in which SunGard Public Sector is providing Customer with services, SunGard Public Sector and Customer will develop a project plan that identifies each party's responsibilities for such services. The project plan will describe in detail the tentative schedule and the scope of services that SunGard Public Sector will provide. Customer will establish the overall project direction, including assigning and managing the Customers project personnel team. Customer must assign a project manager who will assume responsibility for management of the project. Customer designates the Police Department to administer this agreement. Customer's Support Services Administrator of the Police Department, or his or her designee, shall be Customer's project manager and shall have authority to act for Customer under this Agreement. Customer must ensure that the Equipment is operational, accessible and supported at the times agreed to by the parties in the project plan. While SunGard Public Sector is providing such services, Customer must provide SunGard Public Sector with such facilities, equipment and support as are reasonably necessary for SunGard Public Sector to perform its obligations, including remote access to the Equipment. 5. Delivery. Except as otherwise provided in Exhibit 1, SunGard Public Sector will deliver all Component Systems to Customer at the Delivery Address. 6. Payment and Taxes. (a) Payment. (i) License Fees. Fees for the Software will be due to SunGard Public Sector as provided for in Exhibit 1. (ii) Professional Services Fees. Except as otherwise provided in Exhibit 1, fees for Page S of 75 SPS License 7/1/2010 professional services will be invoiced on a monthly basis in arrears and will be due within thirty (30) days from the date of receipt of the invoice by Customer. Customer will reimburse SunGard Public Sector for actual travel and living expenses that SunGard Public Sector incurs in providing Customer with services under this Agreement. Such travel and living expenses will be governed by SunGard Public Sector's Travel Expense Guidelines attached hereto as Exhibit 2 and will be invoiced on a monthly basis in arrears and due within thirty (30) days from the date of receipt of the invoice by Customer. (b) Taxes. Customer is responsible for paying all taxes (except for taxes based on SunGard Public Sector's net income or capital stock) relating to this Agreement, the Software, any services provided or payments made under this Agreement. Applicable tax amounts (if any) are NOT included in the fees set forth in this Agreement. If Customer is exempt from the payment of any such taxes, Customer must provide SunGard Public Sector with a valid tax exemption certificate; otherwise, absent proof of Customer's direct payment of such tax amounts to the applicable taxing authority, SunGard Public Sector will invoice Customer for and Customer will pay to SunGard Public Sector all such tax amounts. (c) Scheduled Resource Changes: For training and on -site project management sessions which are cancelled at the request of Customer within seven (7) days of the scheduled start date, Customer is responsible for entire price of incurred training or on -site project management plus travel expenses that are not subject to a refund or credit. Notwithstanding, SunGard Public Sector will use its best efforts to reschedule SunGard Public Sector personnel in order to mitigate Customer's costs and expenses under this section. To the extent SunGard Public Sector is successful in such rescheduling SunGard Public Sector's personnel, Customer's shall not be obligated to pay any training on onsite project management expenses. 7. Limited Warranty. Disclaimer of Warranty and Election of Remedies. (a) Limited Software Warranty by SunGard Public Sector and Remedy For Breach. For each Component System SunGard Public Sector warrants to Customer that, for a period commencing on the Execution date and continuing for a period of twelve (12) months following the Go -Live date, or for the period commencing as of the Effective Date and expiring twenty -four (24) months from the Delivery Date, whichever is earlier, the Baseline Component System, as used by Customer on the Equipment for its own, non - commercial computing operations, will operate without Defects. For each Defect, SunGard Public Sector, as soon as reasonably practicable and at its own expense, will provide Customer with an avoidance procedure for or a correction of the Defect. If, despite its reasonable efforts, SunGard Public Sector is unable to provide Customer with an avoidance procedure for or a correction of a Defect, then, subject to the limitations set forth in Section 16 of this Agreement, Customer may pursue its remedy at law to recover direct damages resulting from the breach of this limited warranty. "Go- Live" is defined as Customer's use of the Component System with real data in a production (and not testing) mode. (b) Disclaimer of Warranty. The limited warranty in Section 7(a) is made to Customer exclusively and is in lieu of all other warranties. SUNGARD PUBLIC SECTOR MAKES NO OTHER WARRANTIES WHATSOEVER, EXPRESS OR IMPLIED, WITH REGARD TO ANY SERVICES PROVIDED UNDER THIS AGREEMENT AND /OR THE SOFTWARE, IN WHOLE OR IN PART. SUNGARD PUBLIC SECTOR EXPLICITLY DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE. SUNGARD PUBLIC SECTOR EXPRESSLY DOES NOT WARRANT THAT THE SOFTWARE, IN WHOLE OR IN PART, WILL BE ERROR FREE, WILL OPERATE WITHOUT INTERRUPTION OR WILL BE COMPATIBLE WITH ANY HARDWARE OR SOFTWARE OTHER THAN THE EQUIPMENT. CUSTOMER WAIVES ANY CLAIM THAT THE LIMITED WARRANTY SET FORTH IN SECTION 7(A) OR THE REMEDY FOR BREACH OF SUCH LIMITED WARRANTY FAILS OF ITS ESSENTIAL PURPOSE. (c) Abrogation of Limited Warranty. The limited warranty in Section 7(a) will be null and void if: (i) anyone (including Customer) other than SunGard Public Sector modifies the Baseline Component System; or (ii) Customer does not implement changes that SunGard Public Sector provides to correct or improve the Baseline Component System. If despite any modification of Page 6 of 75 SPS License 7/1 /2010 the Component System, SunGard Public Sector can replicate the reported problem in the Baseline Component System as if the problem were a Defect, then SunGard Public Sector will nonetheless provide Customer with an avoidance procedure for or a correction of that reported problem for use in the Baseline Component System as though the reported problem were a Defect. (d) FAILURE OF ESSENTIAL PURPOSE. THE PARTIES HAVE AGREED THAT THE LIMITATIONS SPECIFIED IN SECTIONS 7 AND 16 WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THIS AGREEMENT IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, AND REGARDLESS OF WHETHER CUSTOMER HAS ACCEPTED ANY SOFTWARE OR SERVICE UNDER THIS AGREEMENT. 8. Confidential Information. Except as otherwise permitted under this Agreement, the Recipient will not knowingly disclose to any third party, or make any use of the Discloser's Confidential Information. The Recipient will use at least the same standard of care to maintain the confidentiality of the Discloser's Confidential Information that it uses to maintain the confidentiality of its own Confidential Information of equal importance. Except in connection with the Software and any software provided with the Software, the non - disclosure and non -use obligations of this Agreement will remain in full force with respect to each item of Confidential Information for a period of ten (10) years after Recipient's receipt of that item. However, Customer's obligations to maintain both the Software and any software provided with the Software as confidential will survive in perpetuity. 9. Indemnity bV SunGard Public Sector. SunGard Public Sector will defend, indemnify and hold Customer harmless from and against any loss, cost and expense that Customer incurs because of a claim that use of a Baseline Component System, or use of Consultant's Documents, infringes any Intellectual Property Rights of others. SunGard Public Sector's obligations under this indemnification are expressly conditioned on the following: (i) Customer must promptly notify SunGard Public Sector of any such claim; (ii) Customer must in writing grant SunGard Public Sector sole control of the defense of any such claim and of all negotiations for its settlement or compromise (if Customer chooses to represent its own interests in any such action, Customer may do so at its own expense, but such representation must not prejudice SunGard Public Sector's right to control the defense of the claim and negotiate its settlement or compromise); (iii) Customer must cooperate with SunGard Public Sector to facilitate the settlement or defense of the claim; (iv) the claim must not arise from modifications or (with the express exception of the other Component Systems and third party hardware and software specified by SunGard Public Sector in writing as necessary for use with the Software) from the use or combination of products provided by SunGard Public Sector with items provided by Customer or others. If any Component System or Consultant Document is, or in SunGard Public Sector's opinion is likely to become, the subject of an Intellectual Property Rights infringement claim, then SunGard Public Sector, at its sole option and expense, will either: (A) obtain for Customer the right to continue using the Component System, or Consultant Document under the terms of this Agreement; (B) replace the Component System, or Consultant Document with products that are substantially equivalent in function, or modify the Component System, or Consultant Document so that it becomes non - infringing and substantially equivalent in function; or (C) refund to Customer all fees paid to SunGard Public Sector for the Component System(s) or Consultant Document giving rise to the infringement claim. THE FOREGOING IS SUNGARD PUBLIC SECTOR'S EXCLUSIVE OBLIGATION WITH RESPECT TO INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. 10. Term and Termination. (a) Right of Termination. In the event that either party fails or refuses to perform any of the provisions of this Agreement at the time and in the manner required, that party shall be deemed in default in the performance of this Agreement. If such default is not cured within a period of fifteen (15) calendar days, or if more than fifteen (15) calendar days are reasonably required to cure the default and the defaulting party fails to give adequate assurance of due performance within fifteen (15) calendar days after receipt of written notice of default, specifying the nature of such default and the steps necessary to cure such default, and thereafter diligently take steps to cure the default, the non - defaulting party may terminate the Agreement forthwith by giving to the defaulting party written notice thereof. Notice to Page 7 of 75 SPS License 7/1/2010 SunGard Public Sector of a suspected Defect will not constitute a notice of termination of this Agreement. Notwithstanding the above provisions, Customer shall have the right, at its sole and absolute discretion and without cause, of terminating this Agreement at any time by giving no less than thirty (30) calendar days' prior written notice to SunGard Public Sector. Provided as a strict condition of such right of termination, in the event of termination under this Section, Customer shall first pay SunGard Public Sector for services satisfactorily performed, all license fee amounts for the Component Systems(s), all amounts for third party products provided by SunGard Public Sector pursuant to this Agreement, and all reimbursable expenses incurred by SunGard Public Sector up to the effective date of termination for which SunGard Public Sector has not been previously paid. On the effective date of termination, SunGard Public Section shall deliver to Customer all Documents, whether in draft or final form. (b) Effect of Termination. Upon termination of this Agreement by either party, Customer will promptly return to SunGard Public Sector or (at SunGard Public Sector's request) will destroy all copies of the Software, and will certify to SunGard Public Sector in writing, over the signature of a duly authorized representative of Customer, that it has done so. (c) Survival of Obligations. All obligations relating to non -use and non - disclosure of Confidential Information and indemnity will survive termination of this Agreement. (d) Termination Without Prejudice to Other Rights and Remedies. Termination of this Agreement will be without prejudice to the terminating party's other rights and remedies pursuant to this Agreement. 11. Notices. All notices and other communications required or permitted under this Agreement must be in writing and will be deemed given when: delivered personally; sent by United States registered or certified mail, return receipt requested; transmitted by facsimile confirmed by United States first class mail; or sent by overnight courier. Notices must be sent to a party at its address shown on the first page of this Agreement, or to such other place as the party may subsequently designate for its receipt of notices. 12. Force Maieure. Neither party will be liable to the other for any failure or delay in performance under this Agreement due to circumstances beyond its reasonable control, including Acts of God, acts of war, accident, labor disruption, acts, omissions and defaults of third parties and official, governmental and judicial action not the fault of the party failing or delaying in performance. 13. Assignment. Neither party may assign any of its rights or obligations under this Agreement, and any attempt at such assignment will be void without the prior written consent of the other party. For purposes of this Agreement, "assignment" will include use of the Software for benefit of any third party to a merger, acquisition and /or other consolidation by, with or of Customer, including any new or surviving entity that results from such merger, acquisition and /or other consolidation. However, the following will not be considered '.assignments" for purposes of this Agreement: SunGard Public Sector's assignment of this Agreement or of any SunGard Public Sector rights under this Agreement to SunGard Public Sector's successor by merger or consolidation or to any person or entity that acquires all or substantially all of its capital stock or assets; and SunGard Public Sector's assignment of this Agreement to any person or entity to which SunGard Public Sector transfers any of its rights in the Software. 14. No Waiver. A party's failure to enforce its rights with respect to any single or continuing breach of this Agreement will not act as a waiver of the right of that party to later enforce any such rights or to enforce any other or any subsequent breach. 15. Choice of Law; Severability. This Agreement will be governed by and construed under the laws of the State of California, without reference to the choice of laws and any action brought relating to this Agreement shall be adjudicated in a court of competent jurisdiction in the County of Orange, State of California. If any provision of this Agreement is illegal or unenforceable, it will be deemed stricken from the Agreement and the remaining provisions of the Agreement will remain in full force and effect. Page 8 of 75 SPS License 7/1/2010 16. LIMITATIONS OF LIABILITY. (a) LIMITED LIABILITY OF SUNGARD PUBLIC SECTOR. SUNGARD PUBLIC SECTOR'S LIABILITY IN CONNECTION WITH THE SOFTWARE, ANY SERVICES, THIS LICENSE OR ANY OTHER MATTER RELATING TO THIS AGREEMENT WILL NOT EXCEED THE FEE THAT CUSTOMER ACTUALLY PAID TO SUNGARD PUBLIC SECTOR (OR, IF NO DISCRETE FEE IS IDENTIFIED IN EXHIBIT 1, THE FEE REASONABLY ASCRIBED BY SUNGARD PUBLIC SECTOR) FOR THE COMPONENT SYSTEM OR SERVICES GIVING RISE TO THE LIABILITY. (b) EXCLUSION OF DAMAGES. REGARDLESS WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE OR OTHERWISE, IN NO EVENT WILL SUNGARD PUBLIC SECTOR BE LIABLE TO CUSTOMER FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, AND WHETHER OR NOT SUNGARD PUBLIC SECTOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. (c) BASIS OF THE BARGAIN. CUSTOMER ACKNOWLEDGES THAT SUNGARD PUBLIC SECTOR HAS SET ITS FEES AND ENTERED INTO THIS AGREEMENT IN RELIANCE UPON THE LIMITATIONS OF LIABILITY AND THE DISCLAIMERS OF WARRANTIES AND DAMAGES SET FORTH IN THIS AGREEMENT, AND THAT THE SAME FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES. 17. Insurance. Prior to the commencement of SunGard Public Sector performing any work or providing any services to Customer, SunGard Public Sector shall obtain, provide and maintain at its own expenses during the term of this Agreement or for other periods as specified in this Agreement, policies of insurance of the type, amounts, terms and conditions described below. SunGard Public Sector agrees to provide insurance in accordance with requirements set forth herein. If SunGard Public Sector uses existing coverage to comply and that coverage does not meet these requirements, SunGard Public Sector agrees to amend, supplement or endorse the existing coverage. (a) Acceptable Insurers. All insurance policies shall be issued by an insurance company currently authorized by the Insurance Commissioner of the State of California to transact business of insurance in the State of California, with an assigned policyholders' Rating of A- (or higher) and Financial Size Category Class VII (or larger) in accordance with the latest edition of Best's Key Rating Guide, unless otherwise approved by the City's Risk Manager. (b) Coverage Requirements. (i) Workers' Compensation Insurance. SunGard Public Sector shall maintain Workers' Compensation Insurance, statutory limits, and Employer's Liability Insurance with limits of at least one million dollars ($1,000,000) each accident for bodily injury by accident and each employee for bodily injury by disease in accordance with the laws of the State of California, Section 3700 of the Labor Code. (ii) General Liability Insurance. SunGard Public Sector shall maintain commercial general liability insurance, and if necessary umbrella liability insurance, with coverage at least as broad as provided by Insurance Services Office form CG 00 01, in an amount not less than one million dollars ($1,000,000) per occurrence, one million dollars ($1,000,000) general aggregate. The policy shall cover liability arising from premises, operations, personal and advertising injury, and liability assumed under an insured contract (including the tort liability of another assumed in a business contract). (iii) Automobile Liability Insurance. SunGard Public Sector shall maintain automobile insurance at least as broad as Insurance Services Office form CA 00 01 covering bodily injury and property damage for all activities of SunGard Public Sector arising out of or in connection with work or services to be performed under this Agreement, including coverage for any owned, hired, non -owned or rented vehicles, in an amount not less than one million dollars ($1,000,000) combined single limit each accident. (iv) Professional Liability (Errors & Omissions) Insurance. SunGard Public Sector shall maintain professional liability insurance that covers the work and services to be performed in connection with this Agreement, in the minimum amount of one million dollars ($1,000,000) per claim and in the aggregate. Any policy inception date, continuity date, or retroactive date must be before the Effective Date of this Agreement and SunGard Page 9 of 75 SPS License 7 /1/2010 Public Sector agrees to maintain continuous coverage through a period no less than three years after completion of the work or services required by this Agreement. (c) Other Insurance Requirements. The policies are to contain, or be endorsed to contain, the following provisions: (i) Waiver of Subrogation. All insurance coverage maintained or procured pursuant to this Agreement shall be endorsed to waive subrogation against Customer, its elected or appointed officers, agents, officials, employees and volunteers or shall specifically allow SunGard Public Sector or others providing insurance evidence in compliance with these requirements to waive their right of recovery prior to a loss. SunGard Public Sector hereby waives its own right of recovery against City, and shall require similar written express waivers from each of its subconsultants. (ii) Additional Insured Status. All liability policies including general liability, excess liability, pollution liability, and automobile liability, if required, but not including professional liability, shall provide or be endorsed to provide that Customer and its officers, officials, employees, and agents shall be included as insureds under such policies, but only for damages caused by SunGard Public Sector. (iii) Primary and Non Contributory. All liability coverage shall apply on a primary basis and shall not require contribution from any insurance or self- insurance maintained by Customer. (iv) Notice of Cancellation. All policies shall provide Customer with thirty (30) calendar days notice of cancellation (except for nonpayment for which ten (10) calendar days notice is required) or nonrenewal of coverage for each required coverage. (d) Additional Agreements Between the Parties. The parties hereby agree to the following: (i) Evidence of Insurance. SunGard Public Sector shall provide certificates of insurance to Customer as evidence of the insurance coverage required herein, along with a waiver of subrogation endorsement for workers' compensation and other endorsements as specified herein for each coverage. Insurance certificates and endorsements must be approved by City's Risk Manager prior to commencement of performance. Current certification of insurance shall be kept on file with Customer at all times during the term of this Agreement. Customer reserves the right to require complete, certified copies of all required insurance policies, at any time. (ii) Enforcement of Agreement Provisions. SunGard Public Sector acknowledges and agrees that any actual or alleged failure on the part of Customer to inform SunGard Public Sector of non - compliance with any requirement imposes no additional obligations on Customer nor does it waive any rights hereunder. (iii) Requirements not Limiting. Requirements of specific coverage features or limits contained in this Section are not intended as a limitation on coverage, limits or other requirements, or a waiver of any coverage normally provided by any insurance. Specific reference to a given coverage feature is for purposes of clarification only as it pertains to a given issue and is not intended by any party or insured to be all inclusive, or to the exclusion of other coverage, or a waiver of any type. (v) Self - insured Retentions. Any self - insured retentions must be declared to and approved by Customer. (iv) Customer Remedies for Non - Compliance. If SunGard Public Sector or any subconsultant fails to provide and maintain insurance as required herein, then Customer shall have the right but not the obligation, to purchase such insurance, to terminate this Agreement, or to suspend SunGard Public Sector's right to proceed until proper evidence of insurance is provided. Any amounts paid by Customer shall, at Customer's sole option, be deducted from amounts payable to SunGard Public Sector or reimbursed by SunGard Public Sector upon demand. (v) Timely Notice of Claims. SunGard Public Sector shall give Customer prompt and timely notice of claims made or suits instituted that arise out of or result from SunGard Public Sector's performance under this Agreement, and that involve or may involve coverage under any of the required liability policies. Customer assumes no obligation or liability by such notice, but has the right (but not the duty) to monitor the handling of any such daim or claims if they are likely to involve Customer. (v) SunGard Public Sectors Insurance. SunGard Public Sector shall also procure and maintain, at its own cost and expense, any additional kinds of insurance, which in its own judgment may be necessary for its proper protection and prosecution of the work or services provided under this Agreement. 18. Claims. Unless a shorter time is specified elsewhere in this Agreement, before making its final request for payment under this Agreement, SunGard Public Sector shall submit to Customer, in writing, all claims for compensation under or arising out of this Agreement. SunGard Public Sector's acceptance of the final payment shall constitute a waiver of all claims for compensation Page 10 of 75 SPS License 7/1/2010 under or arising out of this Agreement except those previously made in writing and identified by SunGard Public Sector in writing as unsettled at the time of its final request for payment. SunGard Public Sector and Customer expressly agree that in addition to any claims filing requirements set forth in the Agreement, SunGard Public Sector shall be required to file any claim SunGard Public Sector may have against Customer in strict conformance with the Government Claims Act (California Government Code sections 810 et seq. ). 19. Entire Agreement. This Agreement contains the entire understanding of the parties with respect to its subject matter, and supersedes and extinguishes all prior oral and written communications between the parties about its subject matter. Any purchase order or similar document which may be issued by Customer in connection with this Agreement does not modify this Agreement. No modification of this Agreement will be effective unless it is in writing, is signed by each party, and expressly provides that it amends this Agreement. Page 11 of 75 SPS License 7/112010 EXHIBIT 1 Customer: City of Newport Beach, a California municipal corporation and charter city Delivery Address: 870 Santa Barbara Dr., Newport Beach, CA 92658 SOFTWARE'' z, 3, Qty Part # Component System License Fee Computer Aided Dispatch 1 CAD-SITE BASE COMPUTER AIDED DISPATCH SYSTEM -SITE LICENSE $ 48,100.00 4 CAD - CON -T2 ADDITIONAL CAD CONSOLE LICENSE 13,000.00 1 CAD -MAP -T2 FIRSTCAD MAP DISPLAY AND MAP MAINTENANCE SOFTWARE LICENSE 4,500.00 6 CAD - MAPD -T2 ADDITIONAL CAD MAP DISPLAY LICENSE 9,000.00 7 MCT -AVL -CAD -T2 CAD CUENTAVL LICENSE 14,000.00 1 CAD- E911 -T4 E911 INTERFACE MODULE 5,000.00 8 MCT -MIS -T2 LAN CLIENT LICENSE FOR MESSAGE SWITCH 1,600.00 7 CAD- MRM -T2 CAD RESOURCE MONITOR DISPLAY LICENSE WITH MAPS 7,000.00 1 [AAP- CONVERTcR MAP CONVERTER SOFTWARE 3,500.00 1 CAD - INT -C2C CAD .2 CAD 7,000.00 1 CAD -PG -T2 ALPHA NUMERIC PAGING MODULE 5,000.00 1 CAD - INT -PG CAD INTERFACE TO PAGEGATE' 1,000.00 Records Management System i RMS- BASE -SITE BASE RECORDS MANAGEMENT SYSTEM -SITE LICENSE 72,500.00 1 RMS -BAR HOST -T9 BAR CODING SERVER LICENSE WORKSTATION 5,700.00 1 RMS- ACCIDENT -T9 BASIC ACCIDENT MODULE WORKSTATION 4,200.00 1 RMS- NTF -T9 NOTIFICATION MODULE WORKSTATION 10,700.00 1 RMS -MAP -T9 RMS MAP DISPLAY AND PIN MAPPING LICENSE WORKSTATION 7,500.00 1 RMS - BAR - CLIENT -T9 BAR CODING HAND -HELD CLIENT LICENSE - EACH WORKSTATION 940.00 1 RMS- BIKE -T1 BIKE REGISTRATION MODULE WORKSTATION 800.00 1 RMS- LINK -T9 LINK ANALYSIS MODULE 20,900.00 1 RMS- P &E -T1 PROPERTY AND EVIDENCE MODULE WORKSTATION 2,800.00 1 RMS -P2P POLICE TO POLICE INTERNET DATA SHARING No Charge 1 RMS- RSW -T1 RESIDENTIAL. SECURITY WATCH MODULE WORKSTATION 800.00 1 RMS- TRAIN -T1 TRAINING MODULE WORKSTATION 1,800:00 1 RMS -CA -T7 CRIME ANALYSIS MODULE 6,300.00 1 RMS - CAPLUS -T9 CRIME ANALYSIS PLUS 20,900.00 1 RMS- CFS -T1 CALLS FOR SERVICE MODULE WORKSTATION 800.00 1 RMS -WIZ- BASE -T2+ ACCIDENT WIZARD BASE SERVER LICENSE 3,750.00 15 RMS- WIZ - CLIENT-T9 ACCIDENT WIZARD WORKSTATION LICENSE 2,850.00 1 RMS- ANIMAL -T1 ANIMAL CONTROL MODULE 3,800.00 1 RMS - CANINE -T1 CANINE TRACKING MODULE 2,800.00 1 RMS - CRST -T1 CRIME STOPPERS MANAGEMENT MODULE 1,300.00 1 RMS -FR -T1 FELONY REGISTRATION MODULE 800.00 1 RMS- INTELLIGENCE -T1 INTELLIGENCE MODULE 3.800.00 1 RMS -ORD -T1 ORDINANCE MODULE 800.00 1 RMS- QTRMSTR -T1 QUARTERMASTER MODULE 2,800.00 1 RMS- SOFF -T1 SEXOFFENDER MODULE 7,600.00 Mobile Applications 1 MCT- BMSSITE BASE MOBILE SERVER SOFTWARE WORKSTATIONS SITE LICENSE 31,000.00 1 MCT- MFR - REV -T9 REVIEW MODULE FOR FIELD REPORTING WORKSTATIONS 26,400.00 50 MCT- CLIENT -T9 MCT CLIENT - DIGITAL DISPATCH 35,000.00 50 MCT- MAP -T9 MCT CLIENT -MAPS 5,000.00 50 MCT- MFR -OFF -T9 MFR CLIENT - BASE INCIDENT /OFFENSE 40,000.00 25 MCT- MFR.MBLN - CLIENT -T9 MFR CLIENT. MOBLAN VERSION 10,000.00 1 MCT - AVL - HOST -T9 AVL SERVER HOST LICENSE 26;300.00 50 MCT -AVL- CLIENT -79 MCT CLIENT -AVL 5,000.00 50 MCT- MFR - ARREST -T9. MFR CLIENT- ARREST 15,000.00 50 MCT- MFR -ACC -T9 MFR CLIENT- ACCIDENT REPORTING 20,000.00 10 MCT - MFR - CANINE -T9 MFR CLIENT - CANINE 3,000.00 Message Switch 1 MCTSWI -T4 STATE /NCIC MESSAGING SOFTWARE 9,000.00 Web Based Applications 1 INT -P2C POLICE 2 CITIZEN 7,000.00 Jail Management System 1 JMS - BASESITE JAIL MANAGEMENT SYSTEM MODULE WORKSTATION SITE LICENSE 18,500.00 1 JMS- INTSTATE- LIVESCAN STATE LIVESCAN INTERFACE' 8,500.00 1 JMS -INT -VINE JMS VINE INTERFACE 1,500.00 1 JMS -HH -WATCH HAND HELD SPECIAL WATCH MODULE 6,000.00 Subtotal $ 572,840.00 1 DISCOUNT DISCOUNT 30% OFF LICENSE FEES S (171,852.00) TOTAL LICENSE FEE $ 400,988.00 Notes to Software Table: ' Interfaces only. Customer shall be responsible for obtaining the applicable software, hardware and system software from the appropriate third party vendor. 2 Note: Mobiles applications do not include AVL hardware. SERVICES" 2, 3, Gy Pang 1)c u Don TraInIng Inoutiodon Prolecl 618na amam Professional SeMCOS Im IemenfaDOn Conver4on CADknPlemenmdon Se Ces 1 CAD- PROFADD -TECH ADDITIONAL TECHNICAL PROFESSIONAL SERVICES S 25.200.00 1 DAD4oROFADD4MPL IADDITONAL IMPLEMENTATION PROFESSIONAL SERVICES 8 69.600.00 1 IMAP BASED GEOPILE GENERATION 8 t2.EW.W 1 CAD-PROI41GNT ICAD PROJECT MANAGEMENT 5 22,400.00 1 CADMNT -TRN ICAD MAINTENANCE TRAINING 5 6.400.0 1 CAD- PROFADD ICAD POWER USER TRAINING 6.400.00 I I- CAD.PROFADD CAD ADDITIONAL SA TRAINING 1,260.00 I 4 CAINUSR -TRN OADUSERTRAINING 25,600.0 I i RMS -WEB -TRN CAD ADDITIONAL PROFESSIONAL SERVICES -CAD RESOURCE MONITOR TRAINING 640.00 1 CAD-PGL -TRN CAD FOLLOW4JP TRAINING 6,400.00 RMS Imp /emenmdon SeMces 1 RMS.PROFADD4MPL ADDDIONAL IMPLEMENTATION PROFESSIONAL SERVICES 62.720.00 1 RMS- PROlMGNT PROJECT MANAGEMENT FOR RMS 35.840.00 1 RMS-MNT -TRN RMS MAINTENANCE TRAINING 6.400.00 2 RMS4JSR -TRN RMS USER TRAINING I2,8W.0 1 RMS- PROFADD RMS POWER USER TRAINING 6,400.00 2 RMS -0ET -TRN RMS TRAINING FOR DETECTIVES 12,800.D0 1 RMS-OVR -TRN RECORDS MANAGEMENT SYSTEM OVERVIEW TRAINING 6.400.00 1 RMSADD -TRN RMS ADDAN MODULE USER TRAINING 17,280.OD 1 RMSPGL -TRN RMS FOLLOW -UP TRAINING 8,400.013 Mobile Applicadons Implementation 1 MCT- PROF-ADD ADDITIONAL PROFESSIONAL SERVICES 51,800.00 1 MCT-PROJ -MGNT PROJECT MANAGEMENT SERVICES 16,000.00 1 MFR -PINT -TRN MOBILE FIELD REPORTING MAINTENANCE TRAINING 3,640:00 1 MCT -PROF -App MCTIMFR POWER USER TRAINING 5,760.00 10 MCT - PROF -ADD MCTIMFR USER TRAINING 57,600.00 4 MCT- PROF.ADD POST GO LIVE CSO MOT/MFR USER TRAINING 23,040.00 1 MCT -PROF -ADD MCTIMFR FOLLOW UP TRAINING 5.760.00 Web Based Applicadons Implemenmdon Services 1 INT- PROF - ADD -IMPL ADDITIONAL PROFESSIONAL SERVICES4NTERNET APPLICATIONS INSTALLATION AND IMPLEMENTATION 512,600.00 I INT- PROFADD ADOMONAL PROFESSIONAL SERVICES4NTERNET APPLICATION TRAINING 3.120.013 1 INTPRO.LMGNT PROJECT MANAGEMENT SERVICES FOR INTERNET APPUCATIONS. 4.000.00 JMS Implemenmtlon SeMces 1 JMS- PROFADD4MPL ADDITIONAL IMPLEMENTATION PROFESSIONAL SERVICES 23.320.00 1 JMS- PROJ-MGNT PROJECTMANAGEMENT 12.800.013 1 JMS.MNT-TRN JMS MAINTENANCE TRAINING 3.840.00 4 JMS-USR -TRN JMS USER TRAINING 20,480.00 1 JMSPGL -TRN JMS FOLLOW4 P TRAINING 5.120.00 Dam Conversions 1 CAOPROFADD DAD DATA CONVERSION 16,800.00 1 RMSPROFADD RMS DATA CONVERSION 107.300.00 1 RMS-PROFAOD MANAGEMENT, OA AND TESTING FOR DATA CONVERSIONS 14,080.00 Cusmm Modifications lmp/emenadon SeMces t CAO -PROD -MGM CAD PROJECT MANAGEMENT FOR MAS ALARM MONITORING INTERFACE 3.840.00 1 CADPROFAOD -IMPL ADDITIONAL !IMPLEMENTATION PROFESSIONAL SERVICES I 2.800.0 1 RMSPROUMGNT PROJECT MANAGEMENT FOR OCATS INTERFACE 5 .120.00 1 RMSPROFADDNPL ADDMONALIMPLEMENTATIONPROFESSIONALSERWCES I 1 1,400.00 1 RMSPROFMGNT PROJECT MANAGEMENT FOR CLETS INTERFACE I 2.560.00 1 RMSPROFADNMPL ADOTRONAL IMPLEMENTATION PROFESSIONAL SERVICES 1.00.00 1 RMSPRO}MGNT PROJECT MANAGEMENT FOR RMS 3,84D.W 1 RMSPROFADNMPL ADDITIONAL IMPLEMENTATION PROFESSIONAL S ERVICES 2,800.001 1 RMSPROMAGNT PROJECT MANAGEMENT FOR RMS I 1 1 RMSPROFADD4MPL ADDITIONAL IMPLEMENTATION PROFESSIONAL SERVICES 1.4W.W Dell Wrtualized Environment 1 TCH4HSTALL -VM ImplementaOOn SeMces far Vinualkation Software 12,600.0 Pnpeny and EWdenco Bar C.dioq Hardware 2 TCH4NSTALL43RCD ImplemenmUon SeMces for Bar Coding Hardwam 1,400.W Third Party Hardware, SoB aro and Services 4 TCH4NSTALL- MIME On-Site Immilalion for Application Severs 5,600.W Data Backup Solution 1 TCHdNSTALL-BKUP Implementation SeMces for Data Backup Solution 1 1,400.00 TOTAL SERVICES FEE: 5243,760.00 512,600.00 S 106,400.00 j _$91,080.00 5 186,440.00 $136.700.00 Qty Part # Custom Modifications Fee 1 RMS -CUST -MOD RMS CUSTOM MODIFICATION - OCATS /CLETS INTERFACE $51,500.00 1 RMS -CUST -MOD CAD CUSTOM MODIFICATION - MAS ALARM MONITORING SYSTEM 15;000.00 1 RMS -CUST -MOD RMS CUSTOM MODIFICATION - ORANGE COUNTY BOOKING FORMS 21,600.00 1 RMS -CUST -MOD RMS CUSTOM MODIFICATION - COPLink WARRANT QUERY 10,000.00 Custom Modifications Fees 1 $ 98,100.00 Notes to Services Table: Pricing is a good faith estimate based on the information available to SunGard Public Sector at the time of execution of this Agreement. The total amount that Customer will pay for these services (i.e., the "TOTAL SERVICES FEE ") will vary based on the actual number of hours of services required to complete the services. If required, additional services will be provided on a time and materials basis at hourly rates, billed at 0.25 hour (15 minute) increments, equal to SunGard Public Sector's price rates for the services at issue as specified herein. Hourly rates indicated below are only for time that SunGard Public Sector's employees are actually performing work or a service for Customer. SunGard Public Sector shall not bill Customer for any travel time (i.e.: time spent in transit between a SunGard Public Sector facility and Customer's facility or between Customer's facilities). Project Management: $160 /per hour Training (onsite): $160 /per hour Training (web /remote): $135 /per hour. Installation /Implementation: $175 /per hour. Data Conversion and Custom Modifications: $200 /per hour or $1,600 per day. Other Professional Services: $160 /per hour or $1,280 per day. The above rates for additional services are not subject to change for a period of twelve (12) months from the Execution Date. 2 Travel and living expenses are additional and will be billed monthly as SunGard Public Sector renders the services. 3 See Statements of Work attached hereto as Exhibits 3 -5 (Custom Modifications). PAY AGENCY PRODUCTS': Qty. Part # Pay Agency Products Hardware & Software Component Systems $ 400,988.00 Dell Virtualized Environment 875,080.00 1 HWR - SERV -BSE Dell Blade Serer Enclosure $ 31,688.00 3 HWR - SERV- VM -BLD Virtual Host Server 20,310.00 1 HWR- SAN -DELL Dell Competent Storage Expansion 29,227.00 2 HWR- SAN -SWTCH Dell SAN Switch 9,092.00 1 THP- VMWARE - ESSPLS -PD5 sphere 5 Essentials Plus Kit Production Support - 5Yr 5,295.00 1 THP- VMWARE - ESSPLS VMware %Sphere 5.1 Essentials Plus Kit 4,495.00 3 THP- MS- WINSVRDCNTR Windows Server 2012 Datacenter Edition 13,812.00 3 THP- MS- SQLSTD -2CORE Microsoft SQL Serer 2012 Standard Edition 2 -CPU Core License 8,487.00 Property and Evidence Bar Coding Hardware 2 HWR - PRE - HWRKIT PB.E Bar - Coding Kit 4,692.00 Data Backup Solution 1 HWR- BACKUP -RCK Rack Mount Data Backup Solution 10,722.00 1 THP - SYM- BKPEXEC Symantec Backup ExecT 2012 for Windows Severs 1,150.00 3 THP- SYM -VMAGT Symantec Backup Execrm 2012 Agent for VMware with first year of support 3,744.00 1 THP -SYM -MEDIA Symantec Backup ExecTm 2012 and Agents Media Kit 33.00 Third Party Hardware, Software and Services 3 HWR- PDA- PA500. Standard Handheld Application Deice 3,792.00 20 THP- MS -VISIO Microsoft Visio 2010 Standard Edition 3,880.00 1 THP - PAGEGATE PageGate Network Paging Software 565.00 Pay Agency Products Totals $150,984.00 Notes to Pay Agency Products Table: Actual shipping charges are additional and will be due upon delivery. SUMMARY OF COSTS Price Component Systems $ 400,988.00 Services (including Custom Modifications) 875,080.00 Pay Agency Products 150,984.00 Total $1,427,052.00 Improvement Fees (Second Year - see Maintenance Agreement) $ 105,990.00 Travel and Living Expenses (estimated) 1 $ 114,000.00 APPLICABLE TAXES ARE NOT INCLUDED IN THIS EXHIBIT 1, AND, IF APPLICABLE, WILL BE ADDED TO THE AMOUNT IN THE PAYMENT INVOICE(S) BEING SENT SEPARATELY TO THE CUSTOMER. The amounts noted above shall be payable as follows: License Fee: 100% on the Execution Date. Installation: On invoice, upon completion. Project Management: To be billed at a flat monthly rate for eight months commencing on the Execution Date. Training Fees: On invoice, as incurred. Professional Services Fees: On invoice, as incurred. Conversion Fees: On invoice, as incurred Custom Modification Fees: 25 %% on the Execution Date; 75% on Acceptance (See SOW Exhibits 3 -6) Implementation Services Fee: 25% on the Execution Date, and 75% upon Customer's written acceptance of SunGard Public Sector's implementation of all Software on Customer's Equipment. Customer will notify SunGard Public Sector in writing of its acceptance or non- acceptance of the Implementation service within thirty (30) days after receipt of invoice. If customer fails to give written notice within the specified timeframe, the services will be deemed accepted. Any notice of non- acceptance must be based solely upon non - performance in accordance with the provisions of Section 4, Services. Pay Agency Products Hardware & Software Fee: 100% on the Execution Date Pay Agency Products Services Fee: 50°% on the Execution Date; 50% on invoice, upon completion. Pay Agency Products Initial Annual Maintenance: 100% upon the Execution Date. Annual Maintenance Fees for subsequent terms shall be invoiced by and paid directly to the Vendor. EQUIPMENT: Host(s) or client server configuration(s) and /or combinations of host(s) and client server configuration(s) within the United States of America for which SunGard Public Sector supports the Software. Customer acknowledges that certain Component Systems of the Software may require specific host or client configurations. Customer, as soon as reasonably practicable, will provide a detailed written description of the Equipment so that SunGard Public Sector can confirm that it is a configuration on which SunGard Public Sector supports use of the Software. NOTICE: To use any of the Software, Customer must also obtain, install on the Equipment and maintain SunGard Public Sector - supported versions of certain software products and software /hardware peripherals. By this notice, SunGard Public Sector is advising Customer that Customer should consult with its SunGard Public Sector Professional Services representative to obtain a written listing of such necessary software products and software /hardware peripherals. General Project Conditions are as follows: GENERAL PROJECT CONDITIONS General Project Conditions - Applies to Entire Project Item 1: This Agreement is based on the assumption that a Windows 2000 or higher Domain is already in place and functional. If this is not the case, the Customer is required to provide all necessary equipment and services for such implementation. Item 2: The Customer shall provide a certified TCP /IP network with all communications equipment and any other required components. The cabling of this network, installation of punch down panels, hubs, routers, etc. will be the responsibility of the Customer. Additionally, the Customer is responsible for acquiring software that is needed for monitoring and maintaining the network. Item 3: SunGard Public Sector always recommends the highest performance connection for all LAN and WAN connections. Listed below are SunGard Public Sector's recommendations in order of highest throughput: a. 1 Gb CAT5 (LAN) or Fiber (WAN) b, 100 Mb CAT5 (LAN) or Fiber (WAN) c. 10 Mb CAT5 (LAN) or Fiber (WAN) d. Line of Site Technology Item 4: If applicable, all RMS /JMS Workstations must be connected to a 10 Mb /sec or faster TCP /IP LAN. SunGard Public Sector recommends a 100 Mb /sec Switched LAN for optimum performance. Item 5: If applicable, all CAD Workstations must be connected to a dedicated 100 Mb /sec switched TCP /IP LAN. Item 6: The Customer is responsible for the physical placement of all CAD and /or RMS /JMS workstations and certifying that they are operational on the Customer's network. SunGard Public Sector will load our CAD and /or RMS /JMS software on up to five (5) CAD and /or RMS /JMS workstations and train the Customer on the loading process. Item 7: SunGard Public Sector's CAD Application Software interfaces with the E911 telephone switch via an RS -232 Serial Cable. The Customer must provide this cable (with accurate pin -outs) to connect their E911 ALI Controller's CAD Port to the SunGard Services Workstation's serial port. The maximum length of this cable is 50 feet. In the event that a single CAD Server is servicing multiple communication centers (one CAD Server and multiple E911 ALI sources), a SunGard Public Sector Services Workstation will be required for each PSAP for proper ALI functionality. The Customer must also provide SunGard Public Sector with accurate ALI interface data formats from their E911 Vendor. Item 8: In acquiring SunGard Public Sector's Message Switch and Mobile Software, the Customer is responsible for all of the associated costs for wireless, WAN and LAN communication with the local provider /State /NCIC networks. This may include the following: i. Dedicated Line ii. Any encryption to meet State and FBI requirements iii. DSU to State iv. Any wireless carrier charges and setup v. Any installation Charges vi. Recurring charges or costs vii. Surcharges by the State Item 9: The Customer shall implement an Uninterruptible Power Supply (UPS) system for all servers and all CAD workstations. This can be at the machine level or at the site level. SunGard Public Sector recommends the use of an enterprise level Master UPS and external generator for full power backup. Item 10: SunGard Public Sector software is designed for use with laser jet printers for report output in order to utilize the wider margins available. Report output on non -laser printers (inkjet, dot - matrix, etc.) may be adequate, but is not guaranteed by SunGard Public Sector. Item 11: Virtual Environment Platform Infrastructure Overview. The server hardware may be made up of physical servers, virtual servers (using VMware ESX), or a combination of the two, provided, however, that following conditions apply. Customer and VMware are responsible for selecting the appropriate VMware application software and solution. VMware supports a set of certified operating systems and hardware. Customer and VMware are responsible for any interactions and /or issues that arise at the hardware or operating system layer as a result of their use of VMware. The use of a VMware virtual machine adds software overhead, which may impact performance or scalability. Any statements made by SunGard Public Sector on expected product performance on a hardware platform cannot be interpreted to apply to a virtual machine running on the same hardware platform. Customer must allocate at least an equivalent amount of virtualized resources to the OSSI systems in order to address performance issues. The VMware organization can provide information on how to tune your environment to maximize the performance within a virtual machine. If a performance issue is reported, the VMware layer, as well as the software, will be suspect in the research. Any research required on the VMware performance will be the responsibility of the Customer. SunGard Public Sector will use commercially reasonable efforts to investigate potential issues with OSSI software running in conjunction with VMware. Where issues are confirmed to be unrelated to the VMware software, SunGard Public Sector will support its software in a manner that is consistent with support provided when that software is running natively under the host operating system. Required and /or optional software vendors may not support VMware software. These vendors may require the issue to be reproduced independently from VMware software. Long Descriptions Part Number: CAD -SITE Description: BASE COMPUTER AIDED DISPATCH SYSTEM - SITE LICENSE TO INCLUDE; CAD -SITE - BASE COMPUTER AIDED DISPATCH SYSTEM CAD -CON - ADDITIONAL CAD CONSOLE LICENSE CAD -MAPD - ADDITIONAL CAD MAP DISPLAY LICENSE MCT -AVL -CAD - CAD CLIENT AVL LICENSE MCT -MIS - LAN CLIENT LICENSE FOR MESSAGE SWITCH CAD -MRM - CAD RESOURCE MONITOR DISPLAY LICENSE Long Description: COMPUTER AIDED DISPATCH BASE INCLUDES: Mulit- Jurisdictional CAD for Police, Fire, and /or EMS Call Taking and Dispatching Functions Tabular Geo -File Subsystem (without maps) Business and Sites Subsystem Unit Recommendation Subsystem Premise /Alert and Hotspots Subsystems -_--•__--_ --------------------- _-___ ---- _ ------ — ---- — ------- — --- _--' ----- — ------ — ------- Part Number: CAD - CON -T2 Description: ADDITIONAL CAD CONSOLE LICENSE Long Description: An additional license, in addition to the number of console licenses in the base CAD system, is required for each call taker and dispatch console /workstation to operate the CAD system. Part Number: CAD - MAP -T2 Description: FIRST CAD MAP DISPLAY AND MAP MAINTENANCE SOFTWARE LICENSE Long Description: First OASIS Map Display and Map Maintenance Software License for a CAD Workstation Includes: Pin Mapping of Calls for Service Data Map Editing and Maintenance software (training not included) Map Display for One Workstation Part Number: CAD - MAPD -T2 Description: ADDITIONAL CAD MAP DISPLAY LICENSE Long Description: An additional license, in addition to the number of map console licenses in the base CAD system, is required for each additional call taker and dispatch console /workstation to display maps with the CAD system. Each license represents one workstation, not concurrent user. Part Number: MCT -AVL- CAD -T2 Description: CAD CLIENT AVL LICENSE Long Description: SunGard OSSI's Automatic Vehicle Locator (AVL) software for the CAD workstation allows the communicator to view/track/find mobile units in the field. This product requires that the Customer purchase maps. Part Number: CAD- E911 -T2 Description: E911 INTERFACE MODULE Long Description: The E911 Interface. allows CAD to communicate to the E911 controller's ANUALI serial port, The Customer must provide an RS232 /serial cable (with accurate pin -outs) from their E911 ANI/ALI controller's CAD port to the CAD server's serial port. The Customer must also provide SunGard with accurate ANI /ALI interface data formats from their E911 vendor that defines the data stream characters and their stop and start positions. Part Number: MCT- MIS -T2 Description: LAN CLIENT LICENSE FOR MESSAGE SWITCH Long Description:A client license is required for each CAD, RMS or JMS workstation connected to the Customers LAN or WAN to .access SunGard Message Switch. The Message Switch Client provides the following functions: Workstation -to- workstation messaging Mobile -to- workstation messaging (if mobile applications are licensed) SunGard's standard State /NCIC queries ------------------------------------------------------------------------------'--------------- Part Number: CAD- MRM -T2 Description: CAD RESOURCE MONITOR DISPLAY LICENSE WITH MAPS Long Description: CAD Resource Monitor (CRM)w with maps is a limited read only version of CAD that allows the Customer to view CAD activity and various calls for service reports. CRM requires that the workstation be connected to minimally a 100 MB LAN. The quantity of one (1) means one workstation software license. To have this product with mapping functionality, base CAD maps must be operational with the CAD System. ------- __--_ ------- — ------ — -------------------------------------- — ------- -- ----------------------- -- Part Number: MAP - CONVERTER Description: MAP CONVERTER. SOFTWARE Long Description: This software converts ESRI based map data to a format useable by SunGard's product line. Part Number: CAD - INT -C2C Description: CAD 2 CAD Long Description: The C2C (CAD to CAD) module is designed to transfer events between two independent CAD systems. This is a powerful feature for a dispatch center (hat is handling an event and needs to route the event to another dispatcher center for action. In addition to call routing, other features of C2C include: Notification of completed transfer. Notification of transferred call dispatched. Notification of failed call transfer if the recipient's C2C system is down. Notification of Nature Code change by originating agency. Transfer of remarks between C2C events. Relay ofProQA summary information (if used). Notification of ProQA response upgrades or downgrades. As a result of the functionality listed above, C2C creates a virtual single . site dispatch center allowing for calls to be routed and notes added as if everyone was using one CAD system. This product requires TCP /IP connectivity between the respective Customers. This connectivity is the responsibility of each participating Customer. If a non - dedicated TCP /IP connection is chosen (i.e. internet connectivity), then a VPN solution is highly recommended for security reasons. All firewall and VPN connectivity between the Customers are the responsibility of the participating Customers. ------------- ---------------_'--------- ------- — ----------- -- ------ -- -- -- --------' Part Number: CAD -PG -T2 Description: ALPHA NUMERIC. PAGING MODULE Long Description: The Alpha- Numeric Paging module is designed to automatically send an alphanumeric page to responding units upon dispatch. Our paging module supports the ability to send individual personalized messages to specific pagers directly from CAD. This module supports group paging. For example, a volunteer fire station will need to have a single group Pager Identifier Number (PIN) set up that will alert all firefighters for that specific station. Part Number: CAD - INT -PG Description: CAD INTERFACE TO PAGEGATE Long Description: SunGard's interface to NotePage, Inc.'s PageGate software allows the CAD Paging module to interface with the PageGate third party product. PageGate allows multiple paging service providers. This does not include the license fees (PageGate & ASCII Command Line interface) for the PageGate software. -------------------------------------------------------------------------------------------------- Part Number: CAD - PROF - ADD -TECH Description: ADDITIONAL TECHNICAL PROFESSIONAL SERVICES Long Description: Additional Professional Services— Hardware and Technical Services Up to 18 days of technical implementation services including: Temporary HW server implementation (1 day) Production HW server implementation (1 day) On-site server installation, mounting (3 days) Technical project consulting (5 days) (Troubleshooting, go live prep, post go live review) On -site Go Live Support (1 @ 4 days) Assist with Mock go live (2 days) Planning. Discovery, and Project Kick -off (2 days) Part Number: CAD - PROF - ADD -IMPL Description: ADDITIONAL IMPLEMENTATION PROFESSIONAL SERVICES Long Description: Additional Professional Services —CAD Installation and Implementation Up to 51 days of services related to installation and implementation of ONESolution CAD, including: CAD and CAD Resource Monitor application installation and initial configuration (2.5 days) CAD standard and custom interface installation and Implementation (12 days) CAD planning, discovery, and project kickoff (2 days) CAD build assist (5 days -4 days on -site, 1 day of preparation and follow -up) Conduct 3 remote data audits and system reviews (5 days) Set up and configure 5 CAD workstations (1 day) Mock Go Live assistance (2 days) On -site Go Live Support (2 resources —AIC and 2 trainers— @ 4 days) Remote Application configuration assistance (10 days) Go Live Preparation and post go live implementation close -out Assistance (2 days) Part Number: CAD - MAP -CONV Description: MAP BASED GEOFILE GENERATION Long Description: Geo -File Generation Up to 9 days of service for implementation of maps, including: Minimum of 3 map data audits /reviews (3 days) Assistance creating and testing centedine data and map polygons /layers (6 days) NOTICE OF SUNGARD'S DEPENDENCY ON CUSTOMER'S GIS DEPARTMENT: SunGard's ability to provide conversion services relating to Geographic Information System (GIS), maps or geographic analysis, etc. is contingent on the Customer providing SunGard with the resources and data defined in SunGard's CAD Map Resource Guide that is incorporated into this agreement as an Exhibit. --- --------_---' '-- .-- -- -----'---- --....-- - --------- ------ Part Number: CAD - PROJ -MGNT Description: CAD PROJECT MANAGEMENT Long Description: CAD project management Includes professional services from SunGard for project coordination and project management. The project management fee also includes coordinating with the Customer's project manager all SunGard related deliveries such as application software, implementation services, and scheduling of SunGard's resources with the Customer. Part Number: CAD -MNT -TRN Description: CAD MAINTENANCE TRAINING Long Description: Training for key personnel and system administrators (4 -6 people max.) responsible for system configuration (including setting codes to reflect agency business practices) and maintenance. Class duration = up to 4 days on -site, plus class preparation /follow up. Part Number: CAD - PROF -ADD Description: CAD POWER USER TRAINING Long Description: CAD Power User Training Hands -on training on ONESolution CAD for key personnel intended as "go -to" product aspens. 4 classroom days plus 1 day of SunGard trainer preparation and follow -up. Part Number: CAD - PROF -ADD Description: CAD ADDITIONAL SA TRAINING Long Description: CAD Additional SA Training Up to one day of training focusing on review of CAD security and System Options /Preferences. Part Number. CAD -USR -TRN Description: CAD USER TRAINING Long Description: CAD User Training Hands -on training on ONESolution CAD for 911 operators. 4 classroom days, plus one day of preparation and follow -up. 10 participants maximum. Customer is responsible for providing, setting up, and testing appropriate computer classroom environment. Part Number: RMS -WEB -TRN Description: CAD ADDITIONAL PROFESSIONAL. SERVICES - CAD RESOURCE MONITOR TRAINING Long Description: CAD Additional Professional Services —CAD Resource Monitor Training On -site instructor -led training, one session of up to 4 hours focusing on demonstration of CAD Resouce Monitor. -------------------------------- Part Number: CAD -PGL -TRN Description: CAD FOLLOW -UP TRAINING Long Description: CAD Follow -up Training Four post go live end -user training refresher days. Also includes one day of SunGard trainer preparation and follow -up. 10 participants maximum per class. Part Number: RMS -BASE -SITE Description: BASE RECORDS MANAGEMENT SYSTEM -SITE LICENSE TO INCLUDE: RMS -BASE RECORDS MANAGEMENT SYSTEM RMS- BAR- HOST -.BAR CODING RMS- ACCIDENTS RMS -NTF - NOTIFICATIONS RMS -MAP - MAP DISPLAY AND PIN MAPPING RMS -BIKE - BIKE REGISTRATION RMS -LINK - LINK. ANALYSIS RMS -P &E - PROPERTY AND EVIDENCE RMS -RSW — RESIDENTIAL SECURITY WATCH RMS -TRAIN - TRAINING RMS -CA - CRIME ANALYSIS RMS - CAPLUS -CRIME ANALYSIS PLUS RMS -CFS - CALLS FOR SERVICE RMS- WIZ -BASE - ACCIDENT WIZARD RMS- CANINE RMS- ANIMAL RMS -CRIME STOPPERS RMS -FR- FELONY REGISTRATION RMS - INTELLIGENCED RMS - ORDINANCE RMS- QUARTERMASTER RMS -SEX OFFENDER Long Description: RMS -BASE LICENSE INCLUDES: IncidenKOffense Module CrimeMatch Reporting Arrest Module Warrants Module UCR Property Management Master Name Module Master Vehicle Module Master Location Module Case Management Module Daily Bulletin Employee Demographics Module Off Duty Employment Tracking Module Standard Traffic Citation Module Standard Traffic Warning Module Miscellaneous Cash Receipts Module State. Specific IBR or UCR Reporting Module Field Contact Module Part Number:: RMS -BAR HOST -T9 Description: BAR CODING SERVER LICENSE WORKSTATION Long Description: Bar - Coding Host allows client to communicate to host server and the Property and Evidence module. Part Number: RMS- ACCIDENT -T9 Description: BASIC ACCIDENT MODULE WORKSTATION Long Description: The Accident module provides the ability to capture basic crash - related data elements and crash diagrams from accidents and replicate the information to the primary state specific form for printing. Part Number: RMS - NTF -T9 Description: NOTIFICATION MODULE WORKSTATION Long Description: The Notification module allows a user to create system rules thatwill notify a list of recipients when certain data - related activities have occurred within RMS. Such activities might include a person viewing a record, changing -a specific data element on a record, or entering a new record into the system. Along with an optional audible alert, notification 'hits' will be displayed on the recipients' desktop at login and at user defined intervals during the user session. This module requires an additional day of training. Part Number: RMS- MAP -T9 Description: RMS MAP DISPLAY AND PIN MAPPING. LICENSE WORKSTATION Long Description: Provides the ability to pin map locations from SunGard's PISTOL Records Management System searches and view multiple layers. Requires Mapping Geo -file generation and a license of the first map view. This requirement may be filled by mapping from CAD. Part Number: RMS- BAR - CLIENT -T9 Description: BAR CODING HAND -HELD CLIENT LICENSE - EACH WORKSTATION Long Description: SunGard's Bar coding Client Software allows for the following business functions within the Property & Evidence module: Batch processing, including transfers, dispositions, chain of custody transactions and inventory functions. License is per workstation. Part Number: RMS- BIKE -T1 Description: BIKE REGISTRATION MODULE WORKSTATION Long Description: This module tracks the registration of bicycles with the agency. This module tracks owner, the physical description of the bike, agency issued registration number, serial number and DAN and other relative information. -------------------------------------------------------------------------------------------------- Part Number: RMS- LINK -T4 Description: LINK ANALYSIS MODULE Long Description: The Link Diagramming Analysis module allows investigators and crime analysts to construct and view diagrams of RMS data. Users of this module can easily export Names, Incidents, Vehicles, etc. to a graph where the Link Analysis Engine optimizes the objects and their relationships for analysis and viewing. While this module is tightly linked with RMS functionality, this tool can also act as a stand alone case analysis or brainstorming tool, placing valuable information in a structured format for presentation to others with better organization than manual methods. --------------------------- --------- ----- —__— ------------------------------------ — --- --------- Part Number: RMS- P &E -T1 Description: PROPERTY AND EVIDENCE MODULE WORKSTATION Long Description: Includes software to track and keep inventory of property stored in an evidence environment. The software is bar code compliant; however, liar code software and hardware are available separately. -------------------------------------------------------------------------------------------------- Part Number: RMS -P2P Description: POLICE TO POLICE INTERNET DATA SHARING Long Description: SunGard's Police to Police (P2P) application is a browser -based solution that enables public safety agencies to share information from their Records Management System while maintaining complete control over their own RMS. Currently, this functionality includes: Base Name Query Base Incident Query Base Pawn Query Base Vehicle Query Base Property Query Mugshots with Line -ups Basic first-level involvements plus detail page views of many involvements Each Site must provide the following: Each site must have a firewall that is approved by SunGard. Each site must haven constant Internet connection to a Windows 2000 Workstation or server (minimum 256kbps Bandwidth), not a dial -up to host their data. Each site must provide PCAnywhere access to the desktop of the server above for SunGard to support via the Internet. Part Number: RMS- RSW -T1 Description: RESIDENTIAL SECURITY WATCH MODULE WORKSTATION Long Description: This module records residential establishments or other locations that need special monitoring. The results of officer's patrol activities are recorded for each special location. Module interfaces with SunGard's CAD System to notify Communicator of existing active Residential Security Check at particular location. Part Number: RMS- TRAIN -T1 Description: TRAINING MODULE WORKSTATION Long. Description: The Training module records employees' training history within the agency, including courses taken, earned certifications, including re- certification tracking, and earned titles. --- ------------------------- -- ------ — ---- — ------- ------------------------------- — --- ----------- ----- Part Number: RMS -CA Description: CRIME ANALYSIS MODULE Long Description: The Crime Analysis module provides the ability to pin map events from one or more RMS application modules simultaneously and identify high came areas within defined geographic regions. This product includes forecasting and time series tools. These features will provide agencies with powerful investigative information that can save personnel hours and assist in identifying resource deployment strategies based upon historical events. Site license for Crime Analysis (pin mapping multiple modules, Time Analysis and ComStat). -- ------------------- _---_ ------ _ ---- _ ------- --__ ------------------------------ _ ------- — --- — --- Part Number: RMS - CAPLUS Description: CRIME ANALYSIS PLUS Long Description: Crime Analysis module that combines data from both CAD and RMS. CA Plus allows Crime Analysts to perform predictive future -crime analysis, identify high crime areas, pin -map events, and eliminate hours of research and mapping. Designed to download, view, and analyze incidents from CAD and RMS, Crime Analysis Plus features easy -to -use navigation, analysis tools, pattern librarian, and time slice function. Part Number: RMS- CFS -T1 Description: CALLS FOR SERVICE MODULE WORKSTATION Long Description: The Calls for Service module allows users to enter and maintain records for service events within the agency. Information includes call date /time, nature code, . location, dispatch, arrival times, clear times, and responding unit(s). Part Number: RMS- WIZ -BASE Description: ACCIDENT WIZARD BASE SERVER LICENSE Long Description: This provides the Accident Drawing Wizard Server License. This module is required to provide the ability to use the wizard on any workstation, mobile or on the LAN. Part Number: RMS -WIZ- CLIENT -T9 Description: ACCIDENT WIZARD WORKSTATION LICENSE Long Description: This provides the Accident Drawing Wizard per workstation license. Visio 2003 standard edition or higher is required on each workstation or laptop. Part Number. RMS- ANIMAL -T1 Description: ANIMAL CONTROL MODULE Long Description: The Animal Control module allows for the collection of information related to the operations of the agency's Animal Control Division, including tracking of events surrounding the capture or surrendering of an animal to the Animal Shelter. Includes the ability to store narrative information and follow up tracking entries associated with the status and /or disposition of the animal. The application will allow for tracking of dangerous animal alerts at specific locations and allow for the storage of system attachments, including images of the animal when available. This module will have separately assigned security access within RMS'. Summary reporting will be available to generate shelter statistics and manage the shelter population. Includes Animal Services dashboard to provide facility population statistics and other information quickly. Part Number. RMS- CANINE -T1 ` Description: CANINE TRACKING MODULE Long Description: This module is designed to collect information related to activities where a K -9 team has become. involved. This module participates in the existing RMS security model, allowing the Customer to assign user access rights to the K -9 module. Multiple K -9 activities may be associated with one K -9 record. The module will allow for collection of both "training" and "working" activities. "Working" activity is defined as non - training events where the K -9 team has become involved. The K -9 tracking module participates in the involvement subsystem by establishing involvements between a valid Incident report record and the K -9 record linked by a common case number. An involvement will also be created to the master location record associated with the K -9 activity. Part Number: RMS - CRST -T1 Description: CRIME STOPPERS MANAGEMENT MODULE Long Description: This module gives the ability to track narrative tip information as well as associate an unlimited number of master name records and related vehicles, associated with the tip. The module interacts with SunGard's standard involvement subsystem for names entered as a related name to the Crime Stoppers record. The module also provides the following: Ability to track payments made to Crime Stopper informants and track the number of cases that were cleared from a specific tip, including a breakdown of the number of felony and misdemeanor arrests made from the tip. Ability to track which agency /unit the tip has been referred to for follow up. Ability to generate seven summary reports based upon Crime Stoppers data such as: Crime Stoppers Monthly Report, Crime Stoppers Referral Listing, Summary by Nature of Call, etc. Part Number. RMS -FR -T1 Description: FELONY REGISTRATION MODULE Long Description: The Felony Registration module participates in the name alert subsystem of RMS and MFR. This module is not stale specific for all states. Part Number. RMS- INTELLIGENCE -T1 Description: INTELLIGENCE MODULE Long Description: The RMS Intelligence module alloys tracking of a master intelligence investigation and associate multiple activities associated with the master investigation. Activity records accommodate activity types such as surveillances, drug buy /sales, etc. Each activity contains related names, vehicles, and master phone database entries. Intelligence participates in the notification subsystem, system attachments, and the involvement subsystem. Enhanced security exists, hiding involvement summary from users not authorized to access the Intelligence module components. Part Number: RMS- ORD -T1 Description: ORDINANCE MODULE Long Description: This module will capture information related to the issuance of local ordinances violations. Records entered into the Ordinance module are non - reportable offenses in terms of UCR and IBR data submission. Part Number. RMS - QTRMSTR -T1 Description: QUARTERMASTER MODULE Long Description: The Quartermaster module facilitates tracking inventory maintenance for agency definable property items issued by the agency. The module has both an inventory maintenance component and an ordering user interface, allowing individual officers to request specific equipment needs. Inventory items may include disposable (or issue -once) items such as t -shirts and other clothing items or returnable, serialized property items such as weapons, bullet proof vests, etc. The module utilizes bar code technology to facilitate the order filling process, generate reports on items at or below reorder point, track historical inventory issuance per item, and track preferred vendor Information for each item. SunGard's Barcoding licensed separately. Part Number: RMS - SOFF -T1 Description: SEX OFFENDER MODULE Long Description: This non -state specific module allows for the registration and agency reports of sex offenders. It allows for various classification levels and various re- registration rules. Part Number: RMS- PROF - ADD -IMPL Description: ADDITIONAL IMPLEMENTATION PROFESSIONAL SERVICES Long Description: Additional Professional Services –RMS Installation and Implementation Up to 46 days of services related to installation and implementation of ONESolution RMS, including: Initial RMS installation and configuration (3 days) RMS planning, discovery, and project kick -off (2 days) Conduct 3 data audits and system reviews (5 days) Lead assisted build (5 days -4 days on -site, 1 day of SunGard preparation and follow -up) Assist with testing and validation of converted data (10 days) On -site Go Live Support (2 resources –AIC and Trainer -- @ 4 days) Remote application configuration assistance (10 days) Go Live preparation and Implementation Close -out Assistance (3 days) Part Number. RMS - PROJ -MGNT Description: PROJECT MANAGEMENT FOR RMS Long Description: Includes professional services from SunGard for management oversight and coordination with the Customer's project management. SunGard's internal resources and any third party vendors. Includes coordinating with the Customers project manager all SunGard related deliveries such as application software, implementation services, and scheduling of SunGard's resources with the Customer. Part Number: RMS -MNT -TRN Description: RMS MAINTENANCE TRAINING Long Description: Training for system administrators and key personnel (4 -6 people max.) responsible for system configuration (including setting codes reflecting agency business practices) and maintenance. Topics include selecting application settings and building code tables. Class duration = up to 4 days on -site, plus class preparation /follow up. SunGard recommends scheduling this training at company headquarters in High Point, NC. If Customer requests on -site training, the Customer is responsible for setting up a suitable training environment following guidelines provided by SunGard. ------ ----- —__----------------------------------------- -------------------------- Parl Number: RMS -USR -TRN Description: RMS USER TRAINING Long Description: Training for end -users (10 people max.) on base RMS. Topics include navigation, data entry, searching, and reporting. Class duration = up to 4 days on -site, plus class preparation /follow up. --------------------------------------------------------------------- Part Number: RMS - PROF -ADD Description: RMS POWER USER TRAINING Long Description: RMS Power User Training RMS User training for key personnel. 4 classroom days plus 1 day of SunGard trainer preparation and follow -up Part Number: RMS -DET -TRN W Description: RMS TRAINING FOR DETECTIVES Long Description: RMS User Training for Detectives Two 2 -day RMS User training classes focusing on Case Management, Investigator Dashboard, and other tools used by investigators. Also Includes 1 day of trainer preparation and follow -up. Part Number. RMS -OVR -TRN Description: RECORDS MANAGEMENT SYSTEM OVERVIEW TRAINING Long Description: RMS Overview Training Two 2 -day RMS overview training classes for administrative and /or specialty module users. Also includes one day of SunGard trainer preparation and follow -up. Maximum participants = 10 Part Number. RMS- ADD -TRN Description: RMS ADD -ON MODULE USER TRAINING Long Description: RMS Add -on Modules and Course Durations (in days): P &E training and bar -code install (2 days) Quartermaster training and bar -code installation (1 day) CA (.5) LA (:5) Crimestoppers (.5) Fel reg (.5) intell (.5 ordinance (.5) accident (.5) Notifications (.5) Canine (.5) An Con (1) Sex Off (.5) Bike (.5) RSW (.5) Training (.5) Crime Analysis Plus (2.5) Calls for Service (.5) ________________ ________-- _- _- ___________ -_____ Part Number: RMS- PGL -TRN Description: RMS FOLLOW -UP TRAINING Long Description: RMS Follow -up Training Four one -day post go live refresher training classes on RMS. Also includes one day of SunGard trainer preparation and follow -up. -------------- --- ------ --- ------------ --- ---' -------------- Part Number: MCT -BMS -SITE Description: BASE MOBILE SERVER SOFTWARE WORKSTATIONS SITE LICENSE TO INCLUDE: MCT - MFR - REVIEW - REVIEW MODULE FOR FIELD REPORTING MCT- MFR -MBLN- CLIENT- MOBLAN VERSION Long Description: BASE MOBILE SERVER SOFTWARE WORKSTATIONS SITE LICENSE TO INCLUDE: MCT- MFR - REVIEW - REVIEW MODULE FOR FIELD REPORTING MCT- MFR -MBLN- CLIENT- MOBLAN VERSION Server license of SunGard's Mobile Server Software to support Mobile Units registered on the Message Switch. Mobile Server processes all mobile . inquiries to SunGard's CAD and RMS databases. Part Number: MCT- MFR - REV -T9 Description: REVIEW MODULE FOR FIELD REPORTING WORKSTATIONS Long Description: The Field Review Module allows officers to submit reports wirelessly (via the RF Network) for supervisor review.. The supervisor may then approve the report or deny the report and return the report (via the RF Network) to the officer for correction. Once approved, the reports are wirelessly submitted to the agencys RMS. ------------------------------------------------------------------------------------------------ Part Number: MCT- CLIENT -T9 Description: MCT CLIENT - DIGITAL DISPATCH Long Description: Workstation license for the application software for the mobile unit allows the unit to receive . and transmit digital (silent) dispatching, car -to -car and car-to-console messaging, premises and call information, magstripe reading (where available). It also performs local, State and NCIC queries, and receives search information and mugshots from RMS. Any additional hardware must be purchased separately. ----------------- ------------------ __—____________---------------------- ------------ - _ _ _ _________ Part Number: MCT- MAP -T9 Description: MCT CLIENT - MAPS Long Description: Provides the ability for officers to view maps; automatically display the location of CAD event, and view multiple layers of the same map available in CAD. Maps also allows . officers the ability to pin map mobile search results. This module is a prerequisite for SunGard's Automatic Vehicle Locator (AVL) Module. — ------------ _ -------- __— ----- _—_-__ ----------- —_ __- __- _________________________ Part Number: MCT- MFR - OFF -T9 Description: MFR CLIENT - BASE INCIDENT /OFFENSE Long Description: The Incident/Offense Module provides the ability for officers to enter Incident Reports, Supplement Reports and Field Contacts on the mobile unit. Officers can also perform basic IBR or UCR edits on Incident Reports. -----------'--'----- ------- — --------- ------------ --------------- --- -------- -- --------- — Part Number: MCT- MFR -MBLN- CLIENT -T9 Description: MFR CLIENT- MOBLAN VERSION Long Description: Provides the ability for the officer to enter Incident Reports, Supplement Reports, Field Contacts and Supervisory Review on the agency's RMS LAN. Officers can also perform basic IBR or UCR edits on Incident Reports. ---'------------'----'--'---------------------------------------------------------- Part Number: MCT -AVL- HOST -T9 Description: AVL SERVER HOST LICENSE Long Description: This is the CAD Server License of SunGard OSSI's Automatic. Vehicle Locator (AVL) software. -------------------------------------------------------"'----------------------------------- Part Number: MCT -AVL- CLIENT -T9 Description: MCT CLIENT - AVL Long Description: SunGard OSSI's Automatic Vehicle Locator (AVL) software for the mobile computer allows the user to have a "moving map display" in the vehicle: and transmit their location back to CAD. CAD users are able to display and track vehicles equipped with SunGard OSSI's AVL. Part Number: MCT- MFR - ARREST -T9 Description: MFR CLIENT - ARREST Long Description: The Arrest Module allows officers using SunGard's Mobile product to capture arrest data which is transferred to SunGard's standard Arrest Module in RMS. The arrest report can be printed in the car. Printer hardware is not included In some states, this Module does reproduce the state form and can print in the car Part Number: MCT- MFR - ACC -T9 Description: MFR CLIENT - ACCIDENT REPORTING Long Description: Allows officers using SunGard's Mobile product to prepare traffic crash reports in the field. Accident diagram capability may be added by purchasing SunGard's crash wizard and Microsoft Visio. ._..—____.___ ---------------- —._ ----- _ ------- _. ---- _ ----------- _ ---- __— ----------- _-------- Part Number: MCT- MFR - CANINE -T9 Description: MFR CLIENT - CANINE Long Description: This module is designed to collect information related to activities where a K -9 team has become involved. This module participates in the existing RMS security model, allowing the Customer to assign user access rights to the K -9 module. Multiple K -9 activities may be associated with one K -9 record. The module will allow for collection of both "training" and "working" activities. "Working" activity is defined as non - training events where the K -9 team has become involved. The K -9 tracking module participates in the involvement subsystem by establishing involvements between a valid Incident report record and the K -9 record linked by a common case number. An involvement will also be created to the master location record associated with the K-9 activity. ---------------------------------------------------------------------------------------------- Part Number: MCT- PROF - ADD -IMPL Description: ADDITIONAL PROFESSIONAL SERVICES Long Description: Additional Professional Services -- Mobile Applications (MCT, MFR) and Message Switch Installation and Implementation. Up to 37 days of services related to installation and implementation of MCT, MFR, and message switch, including: Initial MCT installation, configuration, and Mnt. Training, install digital dispatch client (4 days) Initial Message Switch installation and configuration (2 days) MCT vehicle Installation (20 days - 2 resources @ 10 days each) Initial MFR Installation and configuration (2 days) On -site Go Live support (2 resources @ 4 days) Post Go Live close -out assistance (1 day) Part Number: MCT - PROJ -MGNT Description: PROJECT MANAGEMENT SERVICES Long Description: Includes professional services from SunGard for management oversight and coordination with the Customer's project management, SunGard's internal resources and any third party vendors. Includes coordinating with the Customer's Project Manager for all SunGard related deliveries such as application software, implementation services, and scheduling of SunGard's resources with the Customer. Part Number: MFR- MNT -TRN Description: MOBILE FIELD REPORTING MAINTENANCE TRAINING Long Description: Training for system administrators and key personnel (4 -6 people max.) responsible for system configuration (including setting codes reflecting . agency business practices) and maintenance. Topics include setting up the MFR. application on the sewer and laptops, report submission and approval, and key interactions with RMS. Class duration = up to 2 days on -site, plus class preparation /follow up. ---------------------------------------------------------------------------------------------- Part Number: MCT - PROF -ADD Description: MCT /MFR POWER USER TRAINING Long Description: MCT /MFR Power User Training Hands -on product instruction for power users on ONESolution MCT & MFR. 3.5 classroom days, plus one day of preparation and follow - up. 10 participants maximum. Customer is responsible for providing, setting up, and testing appropriate computer classroom environment. --------------- – ------ – ------------------ ---_ ------------------------------ --------------- – --------- ---- Part Number: MCT- PROF -ADD Description: MCT /MFR USER TRAINING Long Description: MCT /MFR User Training Hands -on product instruction on ONESolution MCT & MFR. 3.5 classroom days, plus one day of preparation and follow -up. 10 participants maximum. Part Number: MCT- PROF -ADD Description: POST GO LIVE CSO MCT /MFR USER TRAINING Long Description: Post Go Live CSO MCT /MFR User Post go live training for MCT /MFR. 3.5 days total plus 1 day trainer preparation and follow -up. 10 participants per class maximum. ___ --------- _ -------- _ ----- _ ----- _ -------- _ ------------------------------------------- — ------- _.______ Part Number: MCT- PROF -ADD Description: MCT /MFR FOLLOW UP TRAINING Long Description: MCT /MFR Follow -up Training Post go live refresher training for MCT /MFR. 3.5 days total plus 1 day trainer preparation and follow -up. 10 participants per class maximum. Part Number: MCT- SWI -T2 Description: STATE /NCIC MESSAGING SOFTWARE Long Description: The Message Switch software includes a query interface from the SunGard Application to the State . computer system and to the FBI /NCIC system via the state system. The Message Switch will allow for the following functions: Workstation -to- Workstation messaging State /NCIC query interface directly from the Data Entry window Responses from the State will come back to the user in the message queue The Message Switch must run on Windows 2000 Server or higher, not a Workstation, due to Client Access License limitations of the workstation. The Message Switch supports basic Slate /NCIC queries. All State /NCIC data entry functions must be performed with state supplied software or technology. ------------------------------------------------------------------------------------------------------- Part Number: INT -P2C Description: POLICE 2 CITIZEN Long Description: Police to Citizen (P2C) is an Internet based application for citizens to search information posted by the agency. Citizens can search accident reports, view daily bulletin and missing persons, view the Customer's calendar of events, and report basic incidents. This application is easily customizable to the Customer's preference, allowing the agency to quickly change graphics and the information that is displayed on the portal. This application must run on a dedicated server with no other applications. Must include aserver that has IIS 5 or above, minimum 1 GHz Processor, and minimum 512 MB RAM. SunGard's Technical department will provide server specs and pricing as needed. ----------------------------------------------------------------------------------- Part Number: INT -PROF- ADD -IMPL Description: ADDITIONAL PROFESSIONAL SERVICES-INTERNET APPLICATIONS INSTALLATION AND IMPLEMENTATION Long. Description: Up to 9 days of services related to installation and implementation of ONESolution P2C, P2P, and Dashboard, including: Initial installation and configuration of P20 (3 days) Initial installation and configuration of P2P (1 day) Initial installation and configuration of ONESolution Dashboard (3 days) Configuration assistance and go live preparation for internet applications (2 days) ----------------------_---_----__--_--------------_-----_--------_------•-------•--------------------- Part Number: INT- PROF -ADD Description: ADDITIONAL PROFESSIONAL SERVICES- INTERNET APPLICATION TRAINING Long Description: P2C Administrator Training (1 day) P2P training (1/2 day) ONESolution Dashboard Administrator and User Training (1:5 days). All internet application training is conducted by instructor -led webinar --._------------------------------------•------_---------••---------__.--------•------------------- Part Number: INT - PROJ -MGNT Description: PROJECT MANAGEMENT SERVICES FOR INTERNET APPLICATIONS Long Description: Includes professional services from SunGard for management oversight and coordination with the Customers project management, SunGard's internal resources and any third party vendors. Includes coordinating with the Customer's project manager all SunGard related deliveries such as application software, implementation services, and scheduling of SUnGard''s resources with the Customer. ------------------------------------------------------------------------------------- Part Number: JMS -BASE -SITE Description: JAIL MANAGEMENT SYSTEM MODULE WORKSTATION SITE LICENSE TO INCLUDE' JMS -BASE JAIL MANAGEMENT SYSTEM JMS -MS DISPLAY - MUGSHOT DISPLAY SOFTWARE Long Description: JAIL MANAGEMENT SYSTEM MODULE WORKSTATION SITE LICENSE TO INCLUDE: JMS -BASE - JAIL MANAGEMENT SYSTEM JMS -MS DISPLAY - MUGSHOT DISPLAY SOFTWARE JAIL MANAGEMENT BASE SYSTEM INCLUDES: On Line Booking (intake) Central Names Interface Automated Wants and Civil Checks Initial Inmate Screening - Medical and Suicide Risk Assessment .Arrest Information Bond Information Property Management Integration with Mugshot System Inmate Tracking Court List Generation Scheduled Events Management (Court, Medical Appointment, etc.) Holds Facility Capacity Agency and Occupancy Inmate Cash Accounts Payment History Medical Cost Tracking Criminal History Part Number: JMS- INT- STATE - LIVESCAN Description: STATE LIVESCAN INTERFACE Long Description: This is SunGard's LiveScan (CardScan) interface module. This interface passes the arrest portion of the booking record from SunGard's application: software to the LiveScan (CardScan) device to eliminate redundant data entry. The LiveScan device must be on the local LAN, and based on state requirements, this may require the Customer to install a second NIC in the LiveScan device. SunGard has not included the cost for that card or service for the second NIC installation. Listed below is an inventory of Customer's responsibilities: Customer is responsible to provide network connection for the LiveScan device to the State Agency. The Customer must verify that the LiveScan vendor has the LiveScan computer set up to receive demographics transfer.. In most cases the LiveScan vendor charges for these services and for the associated interface software. These are all the responsibilities of the Customer and are not included in this Proposal /Contract. Customer must be able to "ping" the LiveScan device on the Windows 2000, or higher, network: prior to SunGard delivering the LiveScan Interface Software. Customer must provide a toll -free number, IF address, user login name and user password to access the LiveScan network using TCP /IP. Customer must provide all hardware, modem, PC, phone lines and any other required equipment or software to connect to the associated State Department for the LiveScan Interface. Customer must have completed and certified the above mentioned items. Customer is responsible for all technical resources to meet these requirements. Customer must coordinate with the State departments to support these efforts and testing these interfaces. If multiple trips are required because the Customer or other involved party did not complete their tasks, the Customer will be required to reimburse SunGard for the additional travel and living expenses. SunGard OSSI is only providing SunGard OSSI's software and related implementation services. — ------ _ ---- _ ---------- _ --------- _ -------------------- — --- ----- — ----------- _ ----- --- Part Number: JMS -INT -VINE Description: JMS VINE INTERFACE Long Description: This interface allows participation in the nationwide VINE (Victim Information Notification Everyday) network. Complete inmate records are sent to VINE on aschedule determined by the agency. This timely reporting ensures the current inmate information is always available to the VINE program. ----------------------------------------------------------------------------------------------------- Part Number: JMS -HH -WATCH Description: HAND HELD SPECIAL WATCH MODULE Long Description: This module extends the usability of the JMS special watch module, allowing correction officers to record special watch observations away from a workstation. With the handheld interface, special watch records can be downloaded to the handheld device. Once special watch observations are completed, they can be uploaded into the JMS special watch module observation log as permanent record. This requires: an approved Pocket PC device. Please consult product management to determine approval of the specific Pocket PC device desired to be used. Part Number: JMS- PROF - ADD -IMPL Description: ADDITIONAL IMPLEMENTATION PROFESSIONAL SERVICES Long Description:. Additional Professional Services —JMS Installation and Implementation Up to 17 days of services related to installation and implementation of ONESolution JMS, including: initial discovery, planning, kick -off (2 days) Initial JMS installation and configuration (1 day) Assisted build (3 days) Conduct 1 data audit and system review (1 day) On -site Go Live Support (1 resource @ 4 days) Remote. Application configuration assistance (5 days) Post Go Live Close -out Assistance (1 day) Part Number: JMS - PROJ -MGNT Description: PROJECT MANAGEMENT Long Description: Includes professional services from SunGard for management oversight and coordination with the Customer's project management,. SunGard's internal resources and any third party vendors. Includes coordinating with the Customer's project manager all SunGard related deliveries such as application software, implementation services, and scheduling of SunGard's resources with the Customer. Part Number: JMS- MNT -TRN Description: JMS MAINTENANCE TRAINING Long Description: Training for key personnel and system administrators (4 -6 people max.) responsible for system configuration (including setting codes to reflect agency business practices) and maintenance. Class duration = up to 2 days on -site, plus class preparation /follow up. SunGard recommends scheduling this training at company headquarters in High Point, NC. If Customer requests on -site training, the Customer is responsible for setting up a suitable training environment following guidelines provided by SunGard. Part Number. JMS -USR -TRN Description: JMS USER TRAINING Long Description: Training for end -users It 0 people max) on base JMS. Topics include navigation, data entry, searching, and reporting Class duration = up to 3 days on -site, plus class preparation/follow up. Part Number. JMS -PGL -TRN Description: JMS FOLLOW -UP TRAINING Long Description: JMS User Refresher One three -day end -user refresher class, plus one day of SunGard trainer preparation and follow -up. ---- – --- -----__-----_ -------- — ------- ----'_----'_-__-- ------ --- ------------- _--_ ------ Part Number: CAD -CUST -MOD Description: CAD CUSTOM MODIFICATION - MAS ALARM MONITORING SYSTEM Long Description See SOW attached hereto. —All costs provided by SunGard regarding new development or modifications are costs for SunGard's participation in the development. Any Third Party costs required for the completion of the project have not been included in SunGard's pricing.. — '-'--- '–'-- -- ---------------' -"--' ---'- Part Number: CAD - PROJ -MGNT Description: CAD PROJECT MANAGEMENT FOR MAS ALARM MONITORING INTERFACE Long Description: Project Management includes oversight of release management, delivery and associated issue resolution. Part Number: CAD - PROF - ADD -IMPL Description: ADDITIONAL IMPLEMENTATION PROFESSIONAL SERVICES Long Description: Includes implementation services for MAS Ala" Monitoring System interface Part Number. RMS -CUST -MOD Description: RMS CUSTOM MODIFICATION – OCATS /CLETS INTERFACE Long Description: See SOW attached hereto. "`All costs provided by SunGard regarding new development or modifications are costs for SunGard's participation in the development. Any Third Party costs required for the completion of the project have not been included in SunGard's pricing"' – ------ --------- ----------- ----- ---------- --"- -""'----'- ---- ----- "'– "'- -"'–"' Part Number: RMS -PROJ -MGNT Description: PROJECT MANAGEMENT FOR OCATS INTERFACE Long Description: Project Management includes oversight of release management, delivery and associated issue resolution. Part Number: RMS- PROF - ADD -IMPL Description: ADDITIONAL IMPLEMENTATION PROFESSIONAL SERVICES Long Description: Includes implementation services for OCATS Interface Part Number. RMS -PROJ -MGNT Description: PROJECT MANAGEMENT FOR CLETS INTERFACE Long Description: Project Management includes oversight of release management, delivery and associated issue resolution. Part Number: RMS -PROF- ADD -IMPL Description: ADDITIONAL IMPLEMENTATION PROFESSIONAL SERVICES Long Description: Includes implementation services for CLETS Interface Part Number: RMS -PROJ -MGNT Description: PROJECT MANAGEMENT FOR RMS Long Description: Project Management includes oversight of release management, delivery and associated issue resolution. """"--"'–"-'----- ---------- --------- ------------ _ ---------------- _-._ ------------------ – Part Number: RMS- PROF - ADD -IMPL Description: ADDITIONAL IMPLEMENTATION PROFESSIONAL SERVICES Long Description: Includes implementation services for the COPLink Interface Part Number: RMS -CUST -MOD Description: RMS CUSTOM MODIFICATION - ORANGE COUNTY BOOKING FORMS Long Description: See SOW attached hereto. —All costs provided by SunGard regarding new development or modifications are costs for SunGard's participation in the development Any Third Party costs required for the completion of the project have not been included in SunGard's pricing "' Part Number. RMS -CUST -MOD Description: RMS CUSTOM MODIFICATION - COPLink WARRANT QUERY Long Description: See SOW attached hereto. "'All costs provided by SunGard regarding new development or modifications are costs for SunGard's participation in the development. Any Third Party costs required for the completion of the project have not been included in SunGard's pricing"' Part Number: RMS - PROJ -MGNT Description: PROJECT MANAGEMENT FOR RMS Long Description: Project Management includes oversight of release management, delivery and associated issue resolution. Part Number: RMS -PROF- ADD -IMPL Description: ADDITIONAL IMPLEMENTATION PROFESSIONAL SERVICES Long Description: Includes implementation services for Orange County Booking Forms ------------------------------------------------------------------------------------------------ Part Number: CAD - PROF -ADD Description: CAD DATA CONVERSION Long Description: SunGard will convert data from the Customer's Northrop Grumman CAD database into the following modules within SunGard's ONESolulion CAD: Event History (6 to 18 months) and Sites. All quoted prices are based on the assumption data will be supplied by the Customer in one of four data formats: SQL database, Access database, Excel spreadsheets, or a delimited text files. SunGard will convert data elements from the legacy database into corresponding SunGard data tables. New data fields will not be created in SunGard's database to match data elements in the legacy system. The specific scope of services will be controlled by the terms of a separately executed statement of work. Part Number. RMS - PROF -ADD Description: RMS DATA CONVERSION Long Description: SunGard will convert data from the Customer's Northrop Grumman RMS database into the following modules within SunGard's Records Management System: Names, Incident (includes associated property, vehicles and narratives), Arrest, Case Management for active cases, Evidence, Citation, Accident, Pawn, Field Contact, Employee (includes training and skills), Tow History and Bike Registration. SunGard will also perform a one -time import to attach mugshot images to the corresponding master name record converted from the Northrop Grumman database. The agency must provide the index linking the image to the name record. SunGard will convert data elements from the legacy database into corresponding SunGard data tables. If there is no corresponding SunGard data element for a particular legacy data element, the legacy data may be loaded into the appropriate module notes field when it makes sense to do so. New data fields will not be created in SunGard's database to match data elements in the legacy system. SunGard will work with the Customer to determine whether the data is to be converted into an archive or production instance of SunGard's RMS. The specific scope of services will be controlled by the terms of a separately executed statement of work. All quoted prices are based on the assumption data will be supplied by the Customer in one of four data formats: SQL database, Access database, Excel spreadsheets, or a delimited text files. --- — ---------- --- ------------- "------------'--'--'----------------- Part Number: RMS -PROF -ADD Description: MANAGEMENT, QA AND TESTING FOR DATA CONVERSIONS Long Description: Additional professional services provided by SunGard's relating to management, QA and testing of data conversions Pay Agency and related Pay Agency services Part Number: HWR- SERV -BSE Description: Dell Blade Server Enclosure Long Description: Dell PowerEdge M1000E Blade Server Enclosure - Redundant Chassis Management Controller - CMC Extended Storage Card - PowerConnect M8024 SFP+ Module - (24) 10GbE SFP+ Short-Range Optic - Redundant Ethernet Switch Configuration -Serial 1/0 Management Cable, for Ethernet Blade Switches - Redundant Power Supplies (3 +3, 2700W) High Efficiency, M1 000e Blade Chassis - (3) Power Cords, 2FT C1g /C20 - Altiris Deploymnt Solution for up to 16 PE MI 000e Blades - Avocent Integrated KVM Analog Switch Module - Rack Chassis w /Rapid Rails - POU, 30A ,208V,(21)C13,(6)C19,Vertical, with 116-30P 3m attached input cord - 5 Year ProSupporl 4HR 7x24 Onsite: Mission Critical Package ----'--------------------------------------------------------------------------- Part Number: HWR- SERV- VM -BLD Description: Virtual Host Server Long Description: Dell PowerEdge. M620 Blade Server - (2) Intel@ Xeon® E5 -2650 2.00GHz 8 -Core CPU - 96GS RDIMM (12x8GB), 1333 MT /s, Low Volt, Dual Rank, x4 Data Width - PERC H310 Controller - Serial -Attach SCSI Backplane for M620 - (1) 146GB 15K RPM SAS 6Gbps 2.5in Hot -plug Hard Drive - (2) 2GB SO Card For RIPS (Redundant) - Broadcom 57810 -k Dual port 10Gb KR Blade Network Daughter Card - Intel® X520 -T2 10GbE NIC, Dual Port, Copper (SAN) - High Output Power Supply, Redundant, 717W - (2) NEMA 5- 15P -C14 Wall Plug,125V,15A,10 Ft. Power Cords for Redundant PSUs - (2).C13 to C14, PDU Style, 12 AMP, 13 Ft., Power Cords for Redundant PSUs - 12G iDRAC7 Enterprise for Blades - OVD ROM, SATA, Internal - Sliding Ready Rails With Cable Management Arm. - Rack Bezel - 5 Year ProSupport 4HR 7x24 Onsite: Mission Critical. Package - -- ------ -- ---------------------------------- — ------------ _ --------- ----- ------------------------- Part Number: HWR- SAN -DELL Description: Dell Compellent Storage Expansion Long Description: Dell Competent Storage Enclosure - (1) Drive Enclosure, SAS, 6Gb, 2.5" 24 -bay - (18). 300GB, SAS, 6Gb, 15K HDD (Apps /SQL DBs) - (6) 1TB, SAS, 2.5" 6Gb, 7K HDD (VMDK Files) - (4) 2M SAS Cable - (2) 0.5M SAS Cable - (2) C13 -C14, PDU, 12AMP, . 6 FT, Power Cord - Keep Your Hard Drive Option Storage Center Expansion License Dell SAN Implementation Services 5 -Yr. 24x7 Support __________________________-___________________________-____________________- ____- __________- _______________ Part Number: HWR- SAN -SWTCH Description: Dell SAN Switch Long Description:. Dell PowerConnect M8024 -k Managed Switch - (24) 10GbE Ports,. Redundant - 5 Year ProSupport 4HR 7x24 Onsite: Mission Critical Package ----------------------------------------------------------------------------------------------------- Part Number: THP- VMWARE - ESSPLS -PD5 Description: vSphere 5 Essentials Plus Kit Production Support - 5Yr Long Description: VMware vSphere v5.1 Production SnS for Essentials Plus Kit - 5 years. -----------------------------""----------------------------------------------------- Part Number:. THP - VMWARE - ESSPLS Description: VMware vSphere 5.1 Essentials Plus Kit Long Description: VMware vSphere 5.1 Essentials Plus Kit for 3 host servers with up to two processors. This license includes the following: - vSphere Hypervisor - vCenter Operations Manager Foundation - High Availability - vMotion - Data Protection - vShield Endpoint - vSphere Replication --- --------------- -_- ------------- -_— --------- -_________________ ___- __-------------- .______------- Part Number: THP -MS- WINSVRDCNTR Description: Windows Server 2012 Datacenter Edition Long Description: Microsoft Windows Server 2012 Datacenter edition license for two processors. This version entitles the Customer to deploy a single operating system in a physical environment or an unlimited number of VMs on up to two processors licenses. Currently, only Windows Server 2008 is supported with the SunGard Applications. The Windows Server Datacenter 2012 license provides downgrade rights and 2008 will be the version installed for the project. -- ---------------- ---_ ----------- --------------------------- --- - -- - ------------ — ________-_-_ Part Number: THP -MS- SQLSTD -2CORE Description: Microsoft SQL Server 2012. Standard Edition 2 -CPU Core Licensee Long Description: Microsoft SQL Server 2012 Standard Edition 2 -CPU Core license for unlimited SOL connections. Physical servers will need licenses equivalent to the number of cores on all Processors. Dedicating 6 cores (1 processor ) for SQL ___ ----------- _ ----- ___ -------------------------------------------------------- _____ ---------- — ___.____ Part Number: TCH- INSTALL -VM Description: Implementation Services for Virtualization Software Long Description: SunGard's VMware Implementation Services include: - Uncrating /racking /powering the hardware where necessary - VMware deployment and configuration - Install ESX & vCenter - Plan /configure networking - Plan /configure datastores - Virtual guest deployment (installing Windows, . patching, etc.) SunGard will install and configure all software on the Servers per the contract agreement Part Number: HWR- P &E- HWRKIT Description: P &E Bar- Coding Kit Long Description: Property and Evidence Barcode Scanning Solution - (1) Unitech PA500e Windows Mobile PDA with Barcode Scanner - (1) Unitech PA500e Device Cradle - (1) Symbol LS -2208 Handheld USB Wedge Scanner - (1.) Sato Model CG408 Label Printer with Paper, Ribbon and USB cable - (1.) Topaz Systems SignatureGem LCD 4X3 Signature Pad -__ -------------- — -------------------- __---__— ------ —______________________—___--__-.------ Part Number: TCH- INSTALL -.BRCD Description: Implementation Services for Bar Coding Hardware Long Description: Installation and configuration of SunGard's OSSI Bar Coding Hardware. ------------------------------------------------------------------------------------'-------------------- Part Number: HWR - PDA -PA500 Description: Standard Handheld Application Device Long Description: Unitech PA500e - Marvell PXA320 806MHz -Windows Embedded Handheld 6.5 -256MB SDRAM 512MB Flash ROM - Bluetooth® 2..0 Wireless Connections - 3.5 -inch QVGATFT LCD Touch Screen - 6 keys + 1 navigation cursor - 1D Laser Scanner - AC Power Supply - USB Cradle and Charging Cable - 2200 mAh 3.7 V Rechargeable Li -ion Battery 3 -Yr Comprehensive Coverage (Battery and Cradle included) ------------------------------------------------------------------------------------------------- Part Number: THP- MS -VISIO Description: Microsoft Visio 2010 Standard Edition Long Description: Visio 2010 Standard Edition for in-depth technical diagrams and drawings. Required as an interface to the OSSI Accident Wizard. Part Number: TCH- INSTALL- ONSITE Description: On -Site Installation for Application Servers Long Description: The SunGard Onsite Implementation Services include: - Configuration of hardware on the Customers . network and domain - Final third party application configurations - Admin Review and training to cover all hardware and software configurations. This Agreement is based on the assumption that a Windows 2003 or higher Domain is already in place and functional. If this is not the case, the Customer is required to provide . all necessary equipment and services for such Implementation. All implementation services are billed on a daily basis. If SunGard provides less than a day of service, it will be billed at the full daily rate Services do not include Travel and Living. Part Number: HWR- BACKUP -RCK Description: Rack Mount Data Backup Solution Long Description: PowerVault TL2000 LTO -6 TBU Autoloader -(1) LTO -6Tape Drive - iSCSI Controller Card and Cable - (1) LTO -6 Media 10 Pk. - (1) LTO Tape Lables 60 Pk - Rapid Rails for Dell Rack -.5Yr. ProSupport 7x24 (Next Business Day Onsite) -- ------------------------- ------------- ------------------ --------------- ----- - -- Part Number: THP - SYM - BKPEXEC Description: Symantec Backup ExecTm 2012 for Windows Servers Long Description: Base data backup and recovery software. Provides centralized administration and managmentof backup and recovery functions for the entire network. Includes support for years 1 -5.. Part Number: THP - SYM -VMAGT Description: Symantec Backup ExecT- 2012 Agent for VMware with first year of support Long Description: Provides complete protection of VMware virtual machines with Host -level backup, powered by Symantec's V -Ray technology. The agent enables one -click recovery at the virtual machine, virtual disk, application, file /folder level and even granular objects from that same single image -level backup without restoring the entire virtual machine. Protects an unlimited number of VMware guest virtual machines per host. Backup options include: - Full virtual machine backup - Individual VMDK and VHD files - Applications and databases - Individual Files and Folders - Granular data from virtualized Applications including; Exchange, SQL, SharePoint and Active Directory's - Verify the recoverability, of VM backups - vSphere vStorage API's Integration - Support for disk and tape storage environments Includes support for years 1 -5 The required agent for Applications and Databases is not included in this proposal because it is out of scope for this project. Part Number. THP -SYM -MEDIA Description: Symantec Backup Exec'- 2012 and Agents, Media Kit Long Description: Media Kit for Symantec Backup Exec 2012 software and its agents. Part Number: TCH- INSTALL -BKUP Description: Implementation Services for Data Backup Solution Long Description: Installation of the Data Backup Solution components. The Data Backup Solution is to be installed on a Customer designated backup server. SunGard recommends using a domain controller or a file and print server and not a SunGard OSSI Application server. --- — --------- ---------------------'----------------- Part Number. THP - PAGEGATE Description: PageGate Network Paging Software Long Description: PageGate Software is a third party product provided by NotePage, Inc., that allows for multiple paging service providers to be used with SunGard's ONESolution CAD Paging Module. This package includes a 5,000 users license and the command Line ASCII Front End. The Customer is responsible for the following: - Providing a Com Port with modem and a dedicated phone line Paging providers must support TAPI protocol - Obtain paging service from one or more providers - Obtain the access numbers for sending alpha pages to the different paging providers - Verifying TAPI protocol support from all page providers - Build and configure all pagers inside of PageGate - Build and configure pagers with units in CAD - Consideration to group paging should be considered to reduce paging time SunGard is not responsible for the warranty or maintenance of this product. The manufacturer's warranty applies Number of Software Supplements Attached: 3 EXHIBIT 2 SUNGARD PUBLIC SECTOR TRAVEL EXPENSE GUIDELINES SunGard Public Sector will adhere to the following . guidelines when incurring travel expenses All arrangements for travel are to be made through the SunGard Corporate Travel Agent unless other arrangements have been made with the Customer and are documented in writing. AIR TRAVEL — SunGard Public Sector will use the least expensive class of service available with a minimum of seven (7) day, maximum of thirty (30) day, advance purchase. Upon request, SunGard Public Sector shall provide the travel itinerary as the receipt for reimbursement of the air fare and any fees. fees not listed on the itinerary will require a receipt for reimbursement. Trips fewer than 250 miles round are considered local. Unless a flight has been otherwise approved by the Customer, Customer will reimburse the current IRS approved mileage rate for all local trips. LODGING — Reasonable lodging accommodations are reimbursable, up to $125 per night. If, depending on the city, reasonable accommodations cannot be secured for $125 per night, Customer's prior approval will be required. Upon request by Customer, the hotel receipt received upon departure will be submitted for reimbursement. All food items, movies, and phonelinternet charges are not reimbursable. RENTAL CAR — Compact or Intermediate cars will be required unless there are three or more SunGard Public Sector employees sharing the car in which case the use of a full size car is authorized. Gas is reimbursable however pre -paid gas purchases will not be authorized and all rental cars are to be returned with a full tank of gas. Upon request, receipts for car rental and gas purchases will be submitted to Customer. SunGard Public Sector shall decline all rental car insurance offered by the car rental agency as staff members will be covered under the SunGard Public Sector auto insurance policy. Fines for traffic violations are not reimbursable expenses. OTHER TRANSPORTATION — SunGard Public Sector staff members are expected to use the most economical means for traveling to and from the airport (Airport bus, hotel shuttle service). Airport taxi or mileage for the employee's personal vehicle (per IRS mileage guidelines) are reimbursable if necessary. Upon request, receipt(s) for the taxi will be submitted to Customer. Proof of mileage maybe required and may be documented by readily available electronic mapping service. The mileage rate will be the then - current IRS mileage guideline rate (subject to change with any change in IRS guidelines). OTHER BUSINESS EXPENSES — Parking at the airport is reimbursable. Tolls to and from the airport and while traveling at the client site are reimbursable. Tipping on cab fare exceeding 15% is not reimbursable. Porter tips are reimbursable, not exceeding $1.00 per bag. Laundry is reimbursable for hotel stays longer than four days while at the client site. With the exception of tips, receipts shall be provided to Customer upon request for all of the aforementioned items. MEALS $52.00 per day Standard Per Diem $10.40 — Breakfast $13.00 — Lunch $28.60 — Dinner EXHIBIT 3 — �� — �. 1 0' (Orange County Automated Telecommunications Systems /California Law Enforcement Telecommunications System) Provided to: City of Newport Beach Executive Summary Customer has requested that SunGard provide a Scope of Work (SOW) to undertake the application of a software development project more fully described herein (also referred to as "work" or "project" or "implementation")- The purpose of this document is to provide a written SOW for this project that defines all SunGard deliverables, criteria for acceptance, resulting annual maintenance, hardware and infrastructure requirements, implementation schedule and other implementation considerations. Items; features or functionality not specifically included in this document shall be considered outside of the SOW. Any future change will require a written Change Order approved by both parties, shall be subject to additional charges, and will likely have an impact on the implementation schedule.. Change Orders shall not delay the implementation, acceptance, or payment in full of the accepted base functionality proposed within this document. Please refer to the Section entitled, "Parties Responsibilities" which documents each party's responsibilities, any project dependencies and other important related issues. SunGard is providing the implementation services related to the application software only to meet the specifications contained in this SOW. All other components required for a successful implementation are the responsibility of the Customer. Parties (Responsibilities Customer Responsibilities Software / Hardware The Customer is responsible for providing the following: 1. All equipment, system software and other components to meet the needs of tlus project. 2. All required hardware, cable and connectors and personnel to facilitate installation thereof. Infrastructure Customer shall assign a full -time primary System Administrator (SA) and a backup System Administrator. This primary System Administrator will be SunGard's contact for all operational issues that require SunGard support. In addition, the Customer's System Administrators shall provide first line support to their own users for all application software. Customer Testing Customer agrees to participate in a test period requiring Customer to test functionality outlined in the SOW. In addition, Customer understands that the Customer test release version may also contain other new and unrelated development items that are also in a Customer test stage. SunGard Responsibilities 1. Provide the Customer with this detailed SOW for the proposed work. 2. Deliver related application software /utilities to meet the specifications agreed upon in the detailed SOW. 3. Provide a project manager and assigned staff for the project. 4. Provide a Quality Assurance Representative to serve as the point person for technical issues associated with this SOW. Specifications SunGard will provide the following to meet the needs of the Customer: 1. As part of SunGard's State/NCIC (National Crime Information Center) Messaging Software line item, SunGard will develop a state/NCIC query interface for California. 2. This interface will support a basic set of query transactions for a. Driver's License b. Wanted Person c. Vehicle d. Boat e. Article /Property f Gun g. Criminal History h. Administrative Message 3. The query transactions listed in specification #2 above will be accessible from CAD, MCT, and RMS. Please see Appendix A for more details. 4. This interface will support the Entry /Modify /Delete set of transactions to OCATS for a. Vehicle b. Serialized Property c. Missing Persons d. Guns 5. The Entry /Modify/Delete transactions listed in specification #4 above will be accessible from RMS (Records Management System). See Appendix A for more details. 6. Appendix A contains a list showing which query and Entry /Modify /Delete transactions will be accessible from specific products. Only the transactions marked in Appendix A are being provided as part of this scope of work. 7. SunGard will work with the County NCIC broker, ELETE (Enhanced Law Enforcement Terminal Emulator), to develop the interface that will connect to the county and state systems and properly format the queries listed above based on their requirements. Requirements and Assumptions 1. SunGard is providing the above listed basic set of query transactions. 2. Additional transactions can be built by SunGard in packages of 10 transactions at the cost of $7,000 per pack of 10. A list of any additional transactions would be provided by the Customer. 3. All hardware /network connectivity between the Customer's message switch and Orange County is the responsibility of the Customer. Training End User training for this project will be provided as part of the training services listed in the Agreement. Pricing SunGard will perform its responsibilities under this SOW for the fee defined in Exhibit 1 of the Agreement. Annual Maintenance will be as provided in the Software Maintenance Agreement for the fees described therein. Testing and Acceptance SunGard shall give written notice to Customer certifying that installation of the interface at the installation site is completed. Customer will notify SunGard in writing of its acceptance or non- acceptance of the interface within thirty (30) days (or such longer period as may be reasonable under the circumstances, but in no event longer that sixty (60) days) after receipt of SunGard's written notice certifying the completion of installation. Any notice of non - acceptance must be reasonably made in good faith and based upon non - performance in accordance with the SOW. Upon receipt of such notice of non- acceptance, SunGard shall investigate the reported failure. Customer shall assist SunGard in its efforts to diagnose, reproduce and if necessary correct the failure. If Customer fails to give written notice after sixty (60) days, the interface will be deemed accepted. If SunGard cannot correct the failure within thirty (30) days (or such longer period as may be reasonable under the circumstances) after receipt of Customer's notice of non - acceptance, then Customer shall promptly return to SunGard all copies of the interface software and SunGard shall then refund to Customer the custom modification fees paid by Customer. If, within such period, SunGard does correct the failure, then SunGard shall give written notice to Customer certifying that the failure has been corrected, and another thirty (30) day (or such longer period as may be reasonable under the circumstances, but in no event longer that sixty (60) days)) acceptance period shall begin in accordance with these provisions. Appendix A - OCATS/CLETS Transactions Transactions listed below marked with o are the only transactions provided as part of this SOW. Transactions that are not explicitly marked are listed just as a reference that they could be chosen at a later time for additional cost. OCATS Message Type Description Standard Set Selected by Client CAD RMS Mobile AWNAMQ Inquiry By Name AWAD:RQ. Inquiry By Address AWVEHQ Inquiry By License Plate 0 AWNUMQ. Inquiry By Warrant File Number AWASGQ Inquiry By Assignment Information AWSRVU Update By Name AWASGU Update By Name AWMSGU Update By Name AWWPSU Update By Name o = Selected o = Selected o = Selected 0 cqljrArr LesLt �Fftor je Standard Selected by Client Message Type Description CAD RMS Mobile Set LRNAMQ Inquiry By Name and DOB LRNUMQ Inquiry By Identifier LRPERQ Inquiry By OC Number LRSUMQ Inquiry By OC Number o = Selected Message Type Description Standard Set Selected by Client CAD RMS Mobile 1CAKAQ Inquiry By Alias ® ® 0 JCNAMQ Inquiry By Name and DOB JCNAMQ Inquiry By Moniker JCNUMQ Inquiry By identifier o = Selected Message Type Description Standard Set Selected by Client CAD RMS Mobile CHKINQ Inquiry By Name ® ® 0 CHKINQ Inquiry By Business CHKINQ Inquiry By Case Number CHKINQ Inquiry By Identifier o = Selected B . � . Message Type Description Standard Set Selected by Client CAD RMS Mobile QWA Inquiry By Name and DOB QVE Inquiry By License Plate 0 QVI Inquiry By VIN ® ® o o = Selected CLETS o = Selected PWA Message Type Description Standard Set Selected by Client Message CAD RMS Mobile AM Message By Text QA FREE Free By Format o 0 Q YQ Message By Hit - Confirmation Request © ® 0 QAH YR Message By Hit - Confirmation Response Q # (� o = Selected PWA Message Type Description Standard Set Selected by Client CAD RMS Mobile By Serial Number QA Inquiry By File Control Number By NCIC Number QAH Inquiry By Serial Number Q © 0 By Serial Number QAB Inquiry By DAN Q © 0 By OCA By Serial Number OAK Inquiry By Name and DOB © 0 By Serial Number O,AM Inquiry By Name and DOB' DAN Inquiry By Name and DOB 0 By Miscellaneous Number EA. Enter By Serial Number 0 By Consecutively - Serialized Serial EAA Enter Number O EP Enter By Serialized Pawn Information EPN Enter By Non - Serialized Pawn Information E&trt e Message Type Description Standard Set Selected by Client CAD RMS Mobile MA Modify By File Control Number and OCA MAA Modify By File Control Number and OCA 0 By File Control Number and OCA By Serial Number and NCIC Number LA Locate By OCA and NCIC Number By CAN and NCIC Number By File Control Number and OCA LAA Locate By Serial Number Range.. By OCA CA Clear By File Control Number and OCA CAA Clear By File Control Number and OCA. XA Cancel By File Control Number and OCA XAA Cancel By File Control Number and OCA o = Selected :a. Message Type Description Standard Set Selected by Client CAD RMS Mobile By Registration Number By Boat Hull Number QB Inquiry By File Control Number © © 0 By NCIC Number By Registration Number BQ Inquiry By Boat Hull Number 0 0 �. By Name By Registration Number By Boat Hull Number EB Enter By Engine Number By CAN By Serial Number EBP Enter By OAN By Registration Number By Boat Hull Number EBPW Enter By Engine Number By CAN By Registration Number By Boat Hull Number EBR Enter By Engine Number By CAN By Registration Number By Boat Hull Number EBRL Enter By Engine Number By CAN By Registration Number By Boat Hull Number EBS Enter By Engine Number By OAN MB Modify By File Control Number and OCA MBA Modify By File Control Number and OCA LB Locate By File Control Number and OCA LBA Locate By File Control Number and OCA CB Clear By File Control Number and OCA CBA Clear By File Control Number and OCA XB Cancel By File Control Number and OCA o = Selected Message Type Description Standard Set Selected by Client CAD RMS Mobile QHA Inquiry By Name and DOB (or Age) Q By FBI Number QHN Inquiry By Social Security Number Q O Operator's License Number By Department of Corrections Number QHP Inquiry By CII Number O ® O By Disposition Record Number QHY Inquiry By CII Number 0 O O By Disposition Record Number QHC Inquiry By CII Number © 0 QHT Inquiry By CII Number O ® O By Disposition Record Number By Name and DOB R.QH Inquiry By FBI Number © O O By Name and Miscellaneous Number By Name and Social Security Number R.QR Inquiry By FBI Number o = Selected 0 o a Message Type Description Standard Set Selected by Client CAD RMS Mobile By Operator's License Number L1 Inquiry By Name and DOB 0 DO Inquiry By Operator's License Number By Name, DOB, and Sex QM Inquiry By Name and Sex QVC Inquiry By Name and Sex QW Inquiry By File Control Number 0 0+ o = Selected a Message Type Description Standard Set Selected by Client CAD RMS Mobile By Serial Number QG Inquiry By File Control Number Q By OCA By Serial Number QGB Inquiry By File Control Number 0 By OCA By Serial Number QGH Inquiry By File Control Number By OCA QGHX Inquiry By Name 0 By Serial Number QGM Inquiry By Name 0 0 QGMX Inquiry By Name R.QG Inquiry By NCIC Number QGH Inquiry By Name 0 EG Enter By Serial Number MG .Modify By File Control Number and Serial Number By File Control Number and Serial LG Locate Number R.LG Locate By Serial Number and OCA R.LG Locate By NCIC Number and OCA CG Clear By File Control Number and Serial Number By File Control Number and Serial XG Cancel Number o = Selected a Message Type Description Standard Set Selected by Client CAD RMS Mobile By Name QM Inquiry By Operator's License Number By License Plate Number By Name and DOB EMP Enter By Name and Age EMS Enter By Name MMP Modify By Name and File Control Number MMS Modify By Name and File Control Number LMP Locate By Name and File Control Number R.LM Locate By Name and NCIC Number XMP Cancel By Name and File Control Number 0 o = Selected [R =es t pa-e o Message Type Description Standard Set Selected by Client CAD RMS Mobile By Name and Sex QRR Inquiry By File Control Number By OCA By Name and Sex QRRI Inquiry By File Control Number By OCA By Name and Sex QRRH Inquiry By File Control Number By OCA By Name and DOB (or Age) QRRK Inquiry By File Control Number By OCA QRP Inquiry By Name and Sex By Name and DOB QPO Inquiry By Name and One Other Identifier By NCIC Number ERO Enter By Name EVM Message By Name and File Control Number CVM Message By Name and File Control Number MRO Modify By Name and File Control Number MVM Modify By Name and File Control Number SRO Message By Name and File Control Number XRO Cancel By Name and File Control Number o = Selected $10-0 pitie-s Message Type Description Standard Set Selected by Client CAD RMS Mobile CAD By Owner Mobile Set By Name and Sex By Owner and Type By File Control Number R.OS Inquiry By Owner and OCA By CII Number By Owner and Social Security Number OSA Inquiry By Department of Corrections Number By Type, Serial q, and Denomination By Youth Authority Number By Social Security Number R.ES Enter By Owner and Serial Number R.MS Modify By Serial Number and OCA ESA Enter By Name By NCIC Number and OCA USA Modify By Name and File Control Number R.LS Locate By Serial Number and OCA o = Selected By NCIC Number and OCA R. CS Clear By Serial Number and OCA By NCIC Number and OCA R.XC Cancel By Serial Number and OCA By NCIC Number and OCA o = Selected e e Standard Selected by Client Message Type Description CAD RMS Mobile Set By Name and Sex By File Control Number By CII Number OSA Inquiry By Department of Corrections Number By Youth Authority Number By License Plate Number By Operator's License Number By Social Security Number ESA Enter By Name USA Modify By Name and File Control Number o = Selected e- e 0 e Message Type Description Standard Set Selected by Client CAD RMS Mobile By Name and Sex QCA Inquiry By Name and One Other Identifier QYA Inquiry By Name and Sex By Name and One Other Identifier QPR Inquiry By Name and Sex By Name and One Other Identifier By Name and Sex QFR Inquiry By Name and One Other Identifier By Name and Sex OCR Inquiry By Name and One Other Identifier By File Control Number By Name and Sex QSR Inquiry By Name and One Other Identifier QAR Inquiry By Name and Sex By Name and One Other Identifier QMH Inquiry By Name and Sex By Name and One Other Identifier QRC Inquiry By Name and Sex By Name and One Other Identifier QSV Inquiry BY Name and Sex By Name and One Other Identifier QW Inquiry By NCIC Number By Name and Sex QVC Inquiry BYCII Number © 0 0 By Social Security Number By Operator's License Number By Name and Sex QVCK Inquiry By Social Security Number By Document Number R.QW Inquiry By NCIC Number 0 O 0 By Name and One Other Identifier EPR Enter By Name ECA Enter By Name EYA Enter By Name o- o U Message Type Description Standard Set Selected by Client CAD RMS Mobile EFR Enter By Name ECR Enter By Name ERC Enter By Name ESV Enter By Name MCA Modify By Name and File Control Number MYA Modify By Name and File Control Number MPR Modify By Name and File Control Number MFR Modify By Name and File Control Number MCR Modify By Name and File Control Number MMH. Modify By Name and File Control Number MRC Modify By Name and File Control Number MSV Modify By Name and File Control Number XVC Cancel By Name and File Control Number XRC Cancel By Name and File Control Number o = Selected e- -e o Message Type Description Standard Set Selected by Client CAD RMS Mobile By Identifiers By File Control Number QU Inquiry By OCA By Body Parts Status By Dental Information By NCIC Number R.QU Inquiry By OCA By Identifiers EUIP Enter By Identifiers EUID Enter By Descriptors MUP Modify By File Control Number and OCA MUPD Modify By File Control Number and OCA XUP Cancel By File Control Number and OCA o = Selected Message Type Description Standard Set Selected by Client CAD RMS Mobile By License Plate R4 Inquiry By VIN VP Inquiry By Name 0 0 0 By License Plate RQ. Inquiry By VIN 0 By License Plate QV Inquiry By VIN © 0 By File Control Number R.QV Inquiry By NCIC Number 0 0 0 0 By License Plate Information EV Enter By VIN 0 By Engine Number By OAN By License Plate Information EVF Enter By VIN 0 By Engine Number By CAN By License Plate Information EV R Enter By VIN 0 By Engine Number By CAN By License Plate Information EVRL Enter By VIN 0 By Engine Number By OAN Number By License Plate Information EVS Enter By VIN 0 By Engine Number By OAN By License Plate Information EVSH Enter By VIN By Engine Number By CAN EVL1 Enter By License Plate Information 0 EVL2 Enter By License. Plate Information 0 EVFL Enter By License Plate Information 0 EVLE. Enter By License Plate Information 0 Message Type e Description Standard Set Selected by Client CAD RMS Mobile EMV Enter By Name and File Control Number (13 'MV Modify By File Control Number and OCA Q, MVA Modify By File Control Number and OCA By File Control Number and Vehicle MMV Modify O Information By File Control Number and Vehicle LV Locate O Information By File Control Number and Vehicle CV Clear Information By File Control Number and Vehicle 'CVA. Clear Information O By File Control Number and Vehicle XV Cancel O Information By File Control Number and Vehicle XVA. Cancel Information o = Selected o e Message Type e Description Standard Set Selected by Client CAD RMS Mobile By Name QVC Inquiry By Operator's License Number 0 By Social Security Number By Name and Sex. By CH Number By One Other Identifier By Warrant Number QW Inquiry By OCA By FBI Number By File Control Number By NCIC Number By Name and One Other Identifier R.QW Inquiry By License Plate Number By VIN QCF Inquiry By File Control Number QRR Inquiry By File Control Number EWR Enter By Name ETR Enter By Name ERO Enter By Name MWR Modify By Name and File Control Number MRO Modify By Name and File Control Number LW Locate By Name and File Control Number R.LW Locate By Name and NCIC Number LCA Locate By File Control Number By Mnemonic CW Clear By Name and NCIC Number XW Cancel By Name and NCIC Number o = Selected 10:1:11 =311L! MAS Alarm Monitoring Interface Provided to: City of Newport Beach MAS Alarm Monitoring Interface MAS is an Alarm Monitoring company, a subsidiary of United Technologies Corp. www, masmonitoring.com Address: MAS 2955 Red Hill Ave., Suite 100 Costa Mesa, CA 92626 Executive Summary Customer has requested that SunGard provide a Scope of Work (SOW) to undertake the application of a software development project more fully described herein (also referred to as "work" or "project" or "implementation "). The purpose of this document is to provide a written SOW for this project that defines all SunGard deliverables, criteria for acceptance, resulting annual maintenance, hardware and infrastructure requirements, implementation schedule and other implementation considerations. Items, features or functionality not specifically included in this document shall be considered outside of the SOW. Any future change will require a written Change Order approved by both parties, shall be subject to additional charges, and will likely have an impact on the implementation schedule. Change Orders shall not delay the implementation, acceptance, or payment in full of the accepted base functionality proposed within this document. Please refer to the Section entitled, "Parties Responsibilities" which documents each party's responsibilities, any project dependencies and other important related issues. SunGard is providing the implementation services related to the application software only to meet the specifications contained in this SOW. All other components required for a successful implementation are the responsibility of the Customer. Parties Responsibilities Customer Responsibilities Software /Hardware The Customer is responsible for providing the following: 1. All equipment, system software and other components to meet the needs of this project. 2. All required hardware, cable and connectors and personnel to facilitate installation thereof. Infrastructure Customer shall assign a full -time primary System Administrator (SA) and a backup System Administrator. This primary System Administrator will be SunGard's contact for all operational issues that require SunGard support. In addition, the Customer's System Administrators shall provide first line support to their own users for all application software. Customer Testing Customer agrees to participate in a test period requiring Customer to test functionality outlined in the SOW. In addition, Customer understands that the Customer test release version may also contain other new and unrelated development items that are also in a Customer test stage. SunGard Responsibilities 1. Provide the Customer with this detailed SOW for the proposed work. 2. Deliver related application software/utilities to meet the specifications agreed upon in the detailed SOW. 3. Provide a project manager and assigned staff for the project. 4. Provide a Quality Assurance Representative to serve as the point person for technical issues associated with this SOW. Specifications SunGard will provide the following to meet the needs of the Customer: 1. The MAS Alarm Monitoring interface will be developed utilizing the APCO (Association of Public- Safety Communications Officials) Automated Secure Alarm Protocol (ASAP) exchange standard. 2. Infonnation about the APCO ASAP exchange standard can be found at littp://www.gpco9l I . ore/resources /asao.html 3. The interface will allow CAD to receive and send alarm messages utilizing the ASAP alarm exchange protocol with alarm monitoring companies. 4. Functionality shall include a. The ability to receive and import new alarm events from an alarm company b. Provide appropriate responses and updates back to the alarm monitoring company • Automatic dispatch notification. • Automatic arrived on -scene notification. • Automatic call closure with disposition notification. • Other bi- directional updates between the alarm monitoring company and OSSI CAD or Mobile users, including: o Notes and /or messages initiated by ONESolution CAD or Mobile users to the alarm monitoring company. This could include a request for the estimated time of arrival for the key - holder. • Call cancellation requests from the alarm monitoring company. • Updated key- holder information from the alarm monitoring company. Reguirements and Assumptions 1. The MAS Alarm Monitoring must utilize the APCO industry standard ASAP protocol. 2. The State of California will support/allow the ASAP transmissions over the NLETS / CLETS (National Law Enforcement Telecommunications System /California Law Enforcement Telecommunications System) network. Training End User training for this project will be provided as part of the training services listed in the Agreement. Pricing SunGard will perform its responsibilities under this SOW for the fee defined in Exhibit 1 of the Agreement. Annual Maintenance will be as provided in the Software Maintenance Agreement for the fees described therein. `besting and Acceptance SunGard shall give written notice to Customer certifying that installation of the interface at the installation site is completed. Customer will notify SunGard in writing of its acceptance or non- acceptance of the interface within thirty (30) days (or such longer period as may be reasonable under the circumstances but in no event longer that sixty (60) days) after receipt of SunGard's written notice certifying the completion of installation. Any notice of non- acceptance must be reasonably made in good faith and based upon non - performance in accordance with the SOW. Upon receipt of such notice of non - acceptance, SunGard shall investigate the reported failure. Customer shall assist SunGard in its efforts to diagnose, reproduce and if necessary correct the failure. If Customer fails to give written notice after sixty (60) days; the interface will be deemed accepted. If SunGard cannot correct the failure within thirty (30) days (or such longer period as may be reasonable under the circumstances) after receipt of Customer's notice of non - acceptance, then Customer shall promptly return to SunGard all copies of the interface software and SunGard shall then refund to Customer the custom modification fees paid by Customer. If, within such period, SunGard does correct the failure, then SunGard shall give written notice to Customer certifying that the failure has been corrected, and another thirty (30) day (or such longer period as may be reasonable under the circumstances but in no event longer that sixty (60) days) acceptance period shall begin in accordance with these provisions. EXHIBIT 5 Orange County Booking Forms Provided to: City of Newport Beach Executive Summary Customer has requested that SunGard provide a written quote and Scope of Work (SOW) to undertake the application of a software development project more fully described herein (also referred to as "work" or "project" or "implementation "). The purpose of this document is to provide a written SOW for this project that defines all SunGard deliverables, criteria for acceptance, resulting annual maintenance, hardware and infrastructure requirements, implementation schedule and other implementation considerations. Items, features or functionality not specifically included in this document shall be considered outside of the SOW. Any future change will require a written Change Order approved by both parties, shall be subject to additional charges, and will likely have an impact on the implementation schedule. Change Orders shall not delay the implementation, acceptance, or payment in full of the accepted base functionality proposed within this document. Please refer to the Section entitled, "Parties Responsibilities" which documents each party's responsibilities, any project dependencies and other important related issues. SunGard is providing the implementation services related to the application software only to meet the specifications contained in this SOW. All other components required for a successful implementation are the responsibility of the Customer. Parties Responsibilities Customer Responsibilities Software /Hardware The Customer is responsible for providing the following: 1_ All equipment, system software and other components to meet the needs of this project. 2. All required hardware, cable and connectors and personnel to facilitate installation thereof. Infrastructure Customer shall assign a full -time primary System Administrator (SA) and a backup System Administrator. This primary System Administrator will be SunGard's contact for all operational issues that require SunGard support. In addition, the Customer's System Administrators shall provide first line support to their own users for all application software. Customer Testing Customer agrees to participate in a test period requiring Customer to test functionality outlined in the SOW. In addition, Customer understands that the Customer test release version may also contain other new and unrelated development items that are also in a Customer test stage. SunGard Responsibilities 1. Provide the Customer with this detailed SOW for the proposed work. 2. Deliver related application software /utilities to meet the specifications agreed upon in the detailed SOW. 3. Provide a project manager and assigned staff for the project. 4. Provide a Quality Assurance Representative to serve as the point person for technical issues associated with this SOW. Specifications SunGard will provide the following to meet the needs of Customer: Orange County Jail Pre - Booking Record (Main Page) 1. SunGard will develop the Orange County Jail Pre - Booking Record, form number F0680- 195(J) revised 12/12, that can be printed from a booking record within the Jail Management System (JMS) application. 2. Data elements already collected in the software will be used to populate the report. SunGard will not print data in the section of the report titled "Record of Telephone Calls" as this type of information is not collected in the JMS booking record. Orange County Booking Report Page 2 3. SunGard will develop the Orange County Booking Report Page 2 based on the sample provided by the Customer. 4. This report can be printed from a booking record within the Jail Management System (JMS) application. 5. A pop -up window will be provided to allow the user to select from a list of pre- defined choices to check one of the nine boxes at the top of the report and to enter narrative text for the synopsis section of the report. This data will be used to print the report but will not be stored in the database when the pop -up window is closed. 6. SunGard will print the signature of the user who generated the report if this signature is stored as part of the user's Employee Record within SunGard's JMS application. Orange County Property Inventory Receipt 7. SunGard will develop the Orange County Property Inventory Receipt based on the sample provided by Customer. 8. This report can be printed from a booking record within the Jail Management System (JMS) application. 9. A pop -up window will be provided to allow the user to enter data needed to populate this report that is not already collected in the software. This data will be used to print the report but will not be stored in the database when the pop -up window is closed. 10. SunGard will print the signature of the user who generated the report if the signature is stored as part of the user's Employee Record within SunGard's JMS application. Requirements and Assumptions Customer will provide samples of the three (3) forms described above. Training End User training for this project will be provided as part of the training services listed in the Agreement. Pricing SunGard will perform its responsibilities under this SOW for the fee defined in Exhibit 1 of the Agreement. Annual Maintenance will be as provided in the Software Maintenance Agreement for the fees described therein. Testing and Acceptance SunGard shall give written notice to Customer certifying that installation of the interface at the installation site is completed. Customer will notify SunGard in writing of its acceptance or non- acceptance of the interface within thirty (30) days (or such longer period as may be reasonable under the circumstances but in no event longer that sixty (60) days) after receipt of SunGard's written notice certifying the completion of installation. Any notice of non - acceptance must be reasonably made in good faith and based upon non - performance in accordance with the SOW. Upon receipt of such notice of non- acceptance, SunGard shall investigate the reported failure. Customer shall assist SunGard in its efforts to diagnose, reproduce and if necessary correct the failure. If Customer fails to give written notice after sixty (60) days, the interface will be deemed accepted. If SunGard cannot correct the failure within thirty (30) days (or such longer period as may be reasonable under the circumstances) after receipt of Customer's notice of non - acceptance, then Customer shall promptly return to SunGard all copies of the interface software and SunGard shall then refund to Customer the custom modification fees paid by Customer. If, within such period, SunGard does correct the failure, then SunGard shall give written notice to Customer certifying that the failure has been corrected, and another thirty (30) day (or such longer period as may be reasonable under the circumstances but in no event longer that sixty (60) days) acceptance period shall begin in accordance with these provisions. EXHIBIT 6 Provided to: City Newport Beach Executive Summary Customer has requested that SunGard provide a written quote and Scope of Work (SOW) to undertake the application software development project more fully described herein (also referred to as "work" or "project" or "implementation "). The purpose of this document is to provide a written SOW for this project that defines all SunGard deliverables, criteria for acceptance, resulting annual maintenance, hardware and infrastructure requirements, implementation schedule and other implementation considerations. Items, features or fimctionality not specifically included in this document shall be considered outside of the SOW. Any future change will require a written Change Order approved by both parties, shall be subject to additional charges, and will likely have an impact on the implementation schedule. Change Orders shall not delay the implementation, acceptance, or payment in full of the accepted base functionality proposed within this document. Please refer to the Section entitled, "Parties Responsibilities" which documents each party's responsibilities, any project dependencies and other important related issues. SunGard is providing the implementation services related to the application software only to meet the specifications contained in this SOW. All other components required for a successful implementation are the responsibility of the Customer. Parties Responsibilities Customer Responsibilities Software /Hardware The Customer is responsible for providing the following: 1. All equipment, system software and other components to meet the needs of this project. 2. All required hardware, cable and connectors and personnel to facilitate installation thereof. Infrastructure The Customer shall assign a full -time primary System Administrator (SA) and a backup System Administrator. This primary System Administrator will be SunGard's contact for all operational issues that require SunGard support. In addition, the Customer's System Administrators shall provide first line support to their own users for all application software. Customer Testing Customer agrees to participate in a test period requiring Customer to test fimctionality outlined in the SOW. In addition, Customer understands that the Customer test release version may also contain other new and unrelated development items that are also in a Customer test stage. SunGard Responsibilities 1. Provide the Customer with this detailed SOW for the proposed work. 2. Deliver related application software /utilities to meet the specifications agreed upon in the detailed SOW. 3. Provide a project manager and assigned staff for the project. 4. Provide a Quality Assurance Representative to serve as the point person for technical issues associated with this SOW. Specifications SunGard will provide the following to meet the needs of the Customer: 1. When a CLETS/NCIC (California Law Enforcement Telecommunications System/National Crime Information Center) wanted person query is run from CAD/RMS/MCT /JMS (Computer Aided Dispatch/Records Management System /Mobile Computer Terminal /Jails Management System), SunGard will perform a structured query against the Coplink system with the same query criteria (name /race /sex/dob). 2. If a matching record or records are found within Coplink, a text message summary of the matching record(s) will be formatted and sent back to the requestor. 3. The text message summary that is sent back to the requestor will appear as a message in their NCIC response queue (similar to how CLETS/NCIC responses appear). SPS License 7/1 /2010 Requirements and Assumptions 1. SunGard expects to establish a direct ODBC (Open Database Connectivity) query connection to the Coplink system for this warrant query. 2. If Coplink is unable to provide an ODBC connection (i.e. SQL Server direct access), then additional costs would need to be estimated and charged for other access approaches (ex. web service, function call in a provided DLL, etc). 3. It is assumed that Coplink will provide appropriate security access to the tables /views necessary for SunGard to provide the query and results described in the specifications. 4. It is assumed that Coplink will share appropriate structure information with SunGard for the tables /views that will need to be queried to meet the specifications described above. 4. All hardware /network connectivity between the Customer's message switch and the Coplink is the responsibility of the Customer. Training End User training for this project will be provided as part of the training services listed in the Agreement. Pricing SunGard will perform its responsibilities under this SOW for the fee defined in Exhibit 1. Annual Maintenance will be as provided in the Software Maintenance Agreement for the fees described therein. Testing and Acceptance SunGard shall give written notice to Customer certifying that installation of the interface at the installation site is completed. Customer will notify SunGard in writing of its acceptance or non- acceptance of the interface within thirty (30) days (or such longer period as may be reasonable under the circumstances but in no event longer that sixty (60) days) after receipt of SunGard's written notice certifying the completion of installation. Any notice of non- acceptance must be reasonably made in good faith and based upon non - performance in accordance with the SOW. Upon receipt of such notice of non - acceptance, SunGard shall investigate the reported failure. Customer shall assist SunGard in its efforts to diagnose, reproduce and if necessary correct the failure. If Customer fails to give written notice after sixty (60) days, the interface will be deemed accepted. If SunGard cannot correct the failure within thirty (30) days (or such longer period as may be reasonable under the circumstances) after receipt of Customer's notice of non- acceptance, then Customer shall promptly return to SunGard all copies of the interface software and SunGard shall then refund to Customer the custom modification fees paid by Customer. If, within such SPS License 7/1/2010 period, SunGard does correct the failure, then SunGard shall give written notice to Customer certifying that the failure has been corrected, and another thirty (30) day (or such longer period as may be reasonable under the circumstances but in no event longer that sixty (60) days) acceptance period shall begin in accordance with these provisions. SPS License 7/112010 GIS SOFTWARE SUPPLEMENT Customer is solely responsible for providing SunGard Public Sector with accurate and complete data in connection with any Component Systems and SunGard Public Sector services relating to Geographic Information Systems ( "GIS "), maps or other geographic analysis. Customer must provide SunGard Public Sector with accurate GIS resources and accurate data in an ASCII EOO format file or Shape (SHP) format file for street centerlines containing: Block ranges (address ranges are required) Street names Street prefixes Street suffixes Jurisdiction /City Code XN Coordinate pairs for each street segment (referred to as "ARCS" by ARCINFO) Customer, and not SunGard Public Sector, is solely responsible for the accuracy of Customer's street inventory and all attribute data associated with street segments. Common data errors and inaccuracies include: Missing streets Missing street segments Missing intersections Errors in street names, street prefixes and street type Without limiting Customer's obligation to provide accurate data, SunGard Public Sector will return to Customer a list of the logical errors discovered by SunGard Public Sector when Customer's street inventory and attribute data are reviewed by SunGard Public Sector's editing/data validation utility tool ( "Validation Tool "). The Validation Tool checks for the following logical errors: Address range undershoots o Address range overshoots Missing street names o Missing street ranges Customer, and not SunGard Public Sector, is solely responsible for correcting all errors and ensuring the accuracy of all GIS provided data. Customer is additionally responsible to digitize all required map layers to support the Public Safety GIS -based CAD and RIMS subsystems. SPS License 7/1/2010 (Police to Police) DATA ACCESS SUBSCRIPTION SUPPLEMENT 1. Additional Definitions. "Agency" means any law enforcement organization that hosts an Agency Database on its own computer system and that makes its Agency Database available for query and retrieval access by other law enforcement agencies having a public service interest in obtaining the information contained on that Agency Database. "Agency Database" means a compilation of data related to law enforcement, public safety or emergency activities, events or records, made available by an Agency for remote, electronic access. Each Agency maintains sole control over the nature and extent of access to its own Agency Databases. "Data Sharing Network" means the combination of hardware, software and Agency Databases that enable Agencies to exchange data electronically through Internet protocols. "Security System" means the combination of a User ID, an Agency Code and a password that uniquely identifies each individual using the Data Sharing Network, and that is required in order for such individual to obtain access to the Server and Agency Databases via the Server. "Server" means the computer system maintained and operated by SunGard Public Sector, and through which Users obtain remote access to Agency Databases. "User" means Customer, and includes for purposes of this Supplement the User's employees and agents on a "need to know" basis. Where the Exhibit 1 to which this Supplement is attached identifies a limitation on the number of "Sworn Officers," the term "User' shall mean only that quantity of sworn police officers or State /NCIC query- certified officers employed by User. For the avoidance of doubt, no license is deemed granted to any person meeting the definition of "User" other than Customer itself. The right that any other User acting for on behalf of Customer has pursuant to this Supplement is derivative of Customer's right of use. 2. Access Subscription to Data Sharing Network. In connection with Customer's license to use the RMS Component Systems as otherwise provided for in the Agreement, Customer, as the "User," is also obtaining a subscription to access and use the Data Sharing Network, subject to the following additional terms and restrictions: a. For the term provided for in Section 2(b) below, Customer will have the right to access the Server to participate in and use the Data Sharing Network. Customer's subscription to use the Data Sharing Network (the "Subscription ") permits Customer to send queries and to receive information from Agency Databases made available by other participating Agencies. In connection with the Subscription: i. User may create on -line or printed reports of information retrieved from Agency Databases, and reproduce, reformat, print, display and distribute internally such reports, consistent with User's normal internal procedures. ii. Notwithstanding the foregoing, User is prohibited from copying, distributing or displaying any information obtained from the Data Sharing Network for commercial sale, redistribution, broadcast or transfer, or to otherwise use such information in breach of any duty of confidentiality or privacy; and further, User is prohibited from allowing any other person or entity from using the information in any manner that is prohibited by the terms of this Supplement. SPS License 7/1 /2010 iii. User shall not, nor authorize or enable anyone else to, access the Server or use the Software or Data Sharing Network except as expressly permitted in this Supplement. b. The Subscription will be co- terminus with the term during which Customer is a subscriber to "Improvements" for the Baseline RMS Component Systems pursuant to the Software Maintenance Agreement entered into by the parties on or about the Execution Date. For the avoidance of doubt, neither Customer nor any User having access to the Data Sharing Network pursuant to Customer's Subscription will have any right to access the Data Sharing Network if Customer is no longer a subscriber to Improvements for the Baseline RMS Component Systems pursuant to the Software Maintenance Agreement. 3. Security System User has sole responsibility and liability for the use and security of all user IDs, Agency Codes and passwords provided by it to any individual. User will comply with all policies and procedures established by SunGard Public Sector from time to time related to the issuance, validation and use of individual passwords. User will promptly notify SunGard Public Sector of the identity of the individual assigned to a particular password, of the cancellation or expiration of a password, and of the loss or misuse of any password or other Security System element. All passwords are subject to cancellation or suspension by SunGard Public Sector at any time and without notice, if SunGard Public Sector has reason to believe that a password has been or is being utilized in any manner or for any purpose not expressly authorized under this Supplement. 4. Services. Each Agency Database and all information available through the Data Sharing Network is created by and is under the care, custody and control of, the individual Agencies that makes the same available to the Data Sharing Network. SUNGARD PUBLIC SECTOR DISCLAIMS ALL RESPONSIBILITY OR LIABILITY WHATSOEVER FOR THE CONTENT OF ANY AGENCY DATABASE OR RETRIEVED INFORMATION, FOR ITS ACCURACY, COMPLETENESS OR TIMELINESS OR FOR ANY DELAY OR NON -AVAILABILITY OF THE DATA SHARING NETWORK OR ANY DATA THEREIN. USER ACCEPTS SOLE RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS AND TIMELINESS OF SUCH CONTENT, FOR ITS AVAILABILITY AND FOR ANY USE TO WHICH IT IS PUT OR RESULTS OBTAINED THEREFROM. CUSTOMER AGREES AND UNDERSTANDS THAT SUNGARD PUBLIC SECTOR MAKES NO WARRANTIES WHATSOEVER, EXPRESSED OR IMPLIED, WITH REGARD TO ANY INFORMATION USED, ACCESSED OR PLACED ON ANY AGENCY DATABASE, AND SUNGARD PUBLIC SECTOR EXPLICITLY DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IN CONNECTION THEREWITH. 5. User Responsibilities. a. User is responsible for procuring, installing, and operating the individual computers used to access the Server, for providing a proper physical environment and remote access for such computers, for obtaining and installing an SunGard Public Sector - approved firewall and security system, for securing a dedicated Internet connection sufficient to meet User's data access needs and for providing such training and ongoing support services for individual users. b. User is solely responsible for adopting and maintaining procedures and security measures in connection with its use of the Data Sharing Network, any Agency Databases that it maintains, and in connection with any Agency Databases that it accesses. SunGard Public Sector has no responsibility and /or liability whatsoever for any: (1) security breaches or unauthorized access to the Data Sharing Network or to User's system, (2) interruption, delay, errors, or omissions of or in any Agency Database, or the results thereof, including (without limitation) SPS License 7/1/2010 examination and confirmation of data prior to use thereof, (3) provision for identification and correction of errors and omissions, (4) preparation and storage of backup data, and (5) replacement or reconstruction of lost or damaged data or media. User is advised to maintain alternative procedures for obtaining, as needed, information otherwise available through the Data Sharing Network. c. User is responsible for complying with all local, state, and federal laws pertaining to the use and disclosure of any information or data obtained through the Data Sharing Network, including without limitation any confidentiality or privacy requirements. d. User shall not permit any third party to access or use the Software provided by SunGard Public Sector, nor shall User decompile, disassemble or reverse engineer any of the Software or data structures utilized by the Data Sharing Network or permit any third party to do so. e. User warrants and represents that it has sufficient right and authority to grant SunGard Public Sector and other users access to its Agency Databases, to cooperate with SunGard Public Sector, as necessary, in the performance of this Agreement and to authorize and permit SunGard Public Sector to perform all work required to allow the Data Sharing Network access to User's Agency Databases (if applicable according to Section 6). 6. Agency Database Sharing. As part of the Subscription, Customer, as User, agrees to make its Agency Databases available to the Data Sharing Network. User shall host such Agency Databases on its server and shall cooperate if and when SunGard Public Sector, at its sole discretion, implements minor modifications reasonably required to provide Agency Database compatibility with and accessibility to the Data Sharing Network. Notwithstanding the foregoing, this Section 6 is not applicable where User has purchased a Non -RMS (view only) license and shall not be sharing any data on the P2P network (querying data from other agencies only). Notwithstanding anything to the contrary, User grants SunGard Public Sector permission to use the information contained in User's Agency Database to demonstrate solely to other law enforcement personnel the capabilities of the Data Sharing Network for purposes of increasing the number of departments utilizing the Data Sharing Network. SPS License 7 /1/2010 PAY AGENT SUPPLEMENT 1. Additional Definitions. "Pay Agency Products" means the products and services of those vendors (in each case, a "Vendor ") that are identified in an Exhibit 1 (the `Pay Agency Products "). 2. Pay Agent Designation. Customer designates SunGard Public Sector as Customer's pay agent for data processing related purchases and acquisitions, for the sole and exclusive purpose of allowing SunGard Public Sector, on behalf of Customer, to make payment to each Vendor for Customers procurement of the Pay Agency Products under the terms and conditions of agreements (each a "Vendor Agreement ") to be executed and made by and between Customer and Vendor. Customer covenants and agrees that it will promptly take all actions reasonably necessary to effect such designation of SunGard Public Sector as Customer's pay agent as provided for in this Section 2; and SunGard Public Sector covenants and agrees that, promptly after receipt of payment from Customer, SunGard Public Sector will make payment to each Vendor for Customer's procurement of the Pay Agency Products. 3. Pay AgencV Products Procurement. SunGard Public Sector will, as soon as reasonably practicable, obtain for Customer, as Customer's pay agent, the Pay Agency Products from the Vendor, FOB Vendor's place of business, for use by Customer in each instance pursuant to the applicable Vendor Agreement. SunGard Public Sector will remit payments made to SunGard Public Sector by Customer promptly upon customary terms for the Pay Agency Products to the Vendor on behalf of Customer. Customer is hereby advised that Vendor, and not SUNGARD PUBLIC SECTOR, assumes all responsibility for and liability in connection with the Pay Agency Products. SUNGARD PUBLIC SECTOR is not authorized to make any representations or warranties that are binding upon Vendor or to engage in any other acts that are binding upon Vendor, excepting specifically that SUNGARD PUBLIC SECTOR is authorized to represent the fees for the Pay Agency Products as the same is provided for in Exhibit 1 and to accept payment of such amounts from Customer on behalf of Vendor. In no event will SUNGARD PUBLIC SECTOR be deemed to have taken title or any similar right or interest in or of any Pay Agency Products in the chain of distribution to Customer, and title or such similar right or interest in or to the Pay Agency Products will be deemed to vest in Customer only as otherwise provided for in the Vendor Agreement. 4. Term of Pay Agency. SunGard Public Sector's status as Customer's pay agent will expire promptly after SunGard Public Sector remits payment of the Pay Agency Products license fee to Vendor on behalf of Customer. 5. Disclaimer of Warranties. Customer agrees and understands that SUNGARD PUBLIC SECTOR MAKES NO WARRANTIES WHATSOEVER, EXPRESSED OR IMPLIED, WITH REGARD TO THE PAY AGENCY SOFTWARE. ALL WARRANTIES (IF ANY) ARE PROVIDED TO CUSTOMER BY VENDOR. SUNGARD PUBLIC SECTOR EXPLICITLY DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 6. LIMITATIONS OF LIABILITY (a) LIMITED LIABILITY OF SUNGARD PUBLIC SECTOR. EXCEPT FOR ITS OBLIGATION TO REMIT PAYMENT RECEIVED FROM CUSTOMER TO THE VENDOR PURSUANT TO THIS AGREEMENT, SUNGARD PUBLIC SECTOR WILL HAVE NO LIABILITY WHATSOEVER IN CONNECTION WITH THE PAY AGENCY SOFTWARE. IN NO EVENT WILL SUNGARD PUBLIC SECTOR BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL AND /OR OTHER DAMAGES WHATSOEVER, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, AND WHETHER OR NOT SUNGARD PUBLIC SECTOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. SPS License 7/1/2010 SOFTWARE MAINTENANCE AGREEMENT BETWEEN SunGard Public Sector Inc. a Florida corporation with headquarters at: 1000 Business Center Drive Lake Mary, FL 32746 ( "SunGard Public Sector ") AND City of Newport Beach, a California municipal corporation and charter city 870 Santa Barbara Dr. P.O. Box 1768 Newport Beach, CA 92658 (for purposes of this Agreement, "Customer ") By the signatures of their duly authorized representatives below, SunGard Public Sector and Customer, intending to be legally bound, agree to all of the provisions of this Agreement and all Exhibits, Supplements, Schedules, Appendices, and /or Addenda to this Agreement. Customer PRINT NAME: Keith D. Curry PRINT TITLE: Mayor DATE SIGNED: APPROVED AS TO FORM: CITY ATTORNEY'S OFFICE M Aaron C. Harp City Attorney SunGard Public Sector Inc. M PRINT NAME AND TITLE: DATE SIGNED: PRINT NAME AND TITLE: DATE SIGNED: ATTEST: By: Leilani I. Brown City Clerk Page 1 of 8 SPS Maintenance 7/1/2010 CERTIFICATE OF SECRETARY THE UNDERSIGNED, Leslie S. Brush, Secretary of SUNGARD PUBLIC SECTOR INC., a corporation organized and existing under the laws to the State of Florida (the 'Corporation'), does hereby certify that the officers listed below are duly elected officers of the Corporation, (hat they hold the titles set forth opposite their respective names, and that by virtue of such .offices they are au(horized to enter into and execute Instruments and documents in the name of, and on behalf of, the Corporation: NAME OFFICE Christian Coleman Vice President & Treasurer Daniel J. Conway Vice President, Sales Gilbert O. Santos President & Chief Executive Officer, Public Sector James A. Brescia Vice President, Human Resources Allan Macau Vice President, Support Operations Raymond H. Perkey Vice President, Professional Services Steven Prat( Vice President, Cloud Solutions IN WITNESS WHEREOF, the undersigned has Caused this Certificate of Secretary to be duly executed and (he corporate seal to be hereunto affboad this W day of February, 2012. V! M ?RFORATE SEAL) is S+ Page 2 of 8 SPS Maintenance 7/1/2010 Leslie S. Brush, Secretary THIS AGREEMENT is entered into between SunGard Public Sector and Customer on the Execution Date. SunGard Public Sector and Customer have entered into a Software License and Services Agreement dated as of the Execution Date (the "License Agreement') for the Software. Customer desires that SunGard Public Sector provide Maintenance and Enhancements for and new releases of the Baseline Software identified in Exhibit 1 on the terms and conditions contained in this Agreement, and for the Custom Modifications identified in Exhibit 1 on the terms and conditions of this Agreement. Accordingly, the parties agree as follows: 1. Incorporation By Reference. Sections 1 (Definitions), Sections 8 through 9, (Confidential Information and Indemnity by SunGard Public Sector, respectively), and Sections 11 through 15, inclusive (Notices, Force Majeure, Assignment, No Waiver, Choice of Law; and Severability), Section 17 through 18 (Insurance and Claims) of the Software License and Services Agreement are incorporated into this Agreement by this reference as fully as if written out below. If any provision incorporated by reference from the Software License and Services Agreement conflicts with any provision of this Agreement, the provision of this Agreement will control. 2. Additional Definitions. "Contract Year" means, with respect to each Baseline Component System and Custom Modification, each one (1) year period beginning on the Execution Date or the anniversary thereof, and ending one (1) year thereafter. "Custom Modification" means a change that SunGard Public Sector has made at Customer's request to any Component System in accordance with a SunGard Public Sector - generated specification, but without any other changes whatsoever by any person or entity. Each Custom Modification for which SunGard Public Sector will provide Customer with Improvements is identified in Exhibit 1. "Defect" has the meaning ascribed to that term in the License Agreement, and further, with regard to each Custom Modification, means a material deviation between the Custom Modification and the SunGard Public Sector - generated specification and documentation for such SPS Maintenance 7 /1/2010 Custom Modification, and for which Defect Customer has given SunGard Public Sector Notification of and reasonably sufficient information to enable SunGard Public Sector to replicate the deviation on a computer configuration that is both comparable to the Equipment and that is under SunGard Public Sector's control, or that Customer can demonstrate to SunGard Public Sector remotely. "Enhancements" means general release (as opposed to custom) changes to a Baseline Component System or Custom Modification which increase the functionality of the Baseline Component System or Custom Modification in question. "Improvements" means, collectively, Maintenance, Enhancements and New Releases provided under this Agreement. "Maintenance" means using the highest professional standards to provide Customer with avoidance procedures for or corrections of Defects. For purposes of this Agreement, the phrase "highest professional standards" shall mean those standards of practice recognized by one (1) or more first -class firms performing similar work under similar circumstances. The hours during which Maintenance will be provided for each Component System, the targeted response times for certain defined categories of Maintenance calls for each Component System and Custom Modification, and other details and procedures (collectively, the "Maintenance Standards ") relating to the provision of Maintenance for each Component System and Custom Modification are described in attached Exhibit 2. "New Releases" means new editions of a Baseline Component System or Custom Modification, as applicable. "Notification" means a communication to SunGard Public Sector's help desk by means of: (i) SunGard Public Sector's web helpline; (ii) the Page 3 of 8 placement of a telephone call; or (iii) the due within thirty (30) days from the date of receipt of sending of an e-mail to SunGard Public the invoice by Customer. Customer will also Sector. reimburse SunGard Public Sector for all charges incurred in connection with accessing Equipment. 3. Services. (a) Types of Services. During the term of this Agreement, SunGard Public Sector will provide Customer with Maintenance for, Enhancements of, and New Releases of each Baseline Component System and each Custom Modification identified in Exhibit 1. (b) Limitations. All Improvements will be part of the applicable Baseline Component System /Custom Modification, and will be subject to all of the terms and conditions of the License Agreement and this Agreement. Customer must provide SunGard Public Sector with such facilities, equipment and support as are reasonably necessary for SunGard Public Sector to perform its obligations under this Agreement, including remote access to the Equipment. 4. Payment and Taxes. (a) Maintenance Fees. For the Improvements, Customer will pay SunGard Public Sector the amount provided for in Exhibit 1 as the "Payment Amount" for the first Contract Year. For each Contract Year subsequent to the initial Contract Year, SunGard Public Sector reserves the right to increase the Improvements fees, subject to a maximum increase in any one year of the lesser of: (1) three percent (3 %), or (2) the Consumer Price Index — All Urban Consumers (CPI) for the twelve (12) month period prior to first day of the renewal Contract Year. Fees for Improvements for a Baseline Component System /Custom Modification are due on the first day of the first month of the Contract Year for that Baseline Component System /Custom Modification. (b) Additional Costs. Customer will also reimburse SunGard Public Sector for actual travel and living expenses that SunGard Public Sector incurs in providing Customer with Improvements under this Agreement, with reimbursement to be on an as- incurred basis. Such travel and living expenses will be governed by SunGard Public Sector's then current Travel Expense Guidelines, will be invoiced on a monthly basis in arrears and SPS Maintenance 711/2010 (c) Taxes. Customer is responsible for paying all taxes (except for taxes based on SunGard Public Sector's net income or capital stock) relating to this Agreement, the Improvements, any services provided or payments made under this Agreement. Applicable tax amounts (if any) are NOT included in the fees set forth in this Agreement. If Customer is exempt from the payment of any such taxes, Customer must provide SunGard Public Sector with a valid tax exemption certificate; otherwise, absent proof of Customer's direct payment of such tax amounts to the applicable taxing authority, SunGard Public Sector will invoice Customer for and Customer will pay to SunGard Public Sector all such tax amounts. 5. Term. This Agreement will remain in full force and effect throughout the initial Contract Year. After the initial Contract Year, this Agreement will renew for an additional Contract Year unless, at least thirty (30) days prior to the expiration of the initial Contract Year, Customer notifies SunGard Public Sector in writing of Customer's intent not to renew the Agreement for the second Contract Year. After the second Contract Year, this Agreement will automatically be extended for consecutive Contract Years on a year -to -year basis unless either party notifies the other in writing of its intent not to extend this Agreement for any particular Baseline Component System /Custom Modification at least thirty (30) days prior to the expiration of the then - current Contract Year. 6. Disclaimer of Warranties. SunGard Public Sector warrants that the services provided herein will be performed in a professional and workmanlike manner and that if the unmodified Component System, in whole or in part, is replaced or upgraded by SunGard Public Sector with replacement or upgraded general release software components to correct Defects, or as an Enhancement, SunGard Public Sector warrants that the Component System, as so upgraded, shall operate with the rest of the unmodified, general release Component System of the same release without any loss of functionality of the rest of the unmodified, general release Component System of the same release. With the exception of the foregoing sentence, Customer agrees and understands that SUNGARD PUBLIC SECTOR MAKES NO OTHER WARRANTIES WHATSOEVER, EXPRESSED OR IMPLIED, WITH REGARD TO ANY IMPROVEMENTS AND /OR ANY OTHER MATTER RELATING TO THIS Page 4 of 8 AGREEMENT, AND THAT SUNGARD PUBLIC SECTOR EXPLICITLY DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FURTHER, SUNGARD PUBLIC SECTOR EXPRESSLY DOES NOT WARRANT THAT A COMPONENT SYSTEM, ANY CUSTOM MODIFICATION OR ANY IMPROVEMENTS WILL BE USABLE BY CUSTOMER IF THE COMPONENT SYSTEM OR CUSTOM MODIFICATION HAS BEEN MODIFIED BY ANYONE OTHER THAN SUNGARD PUBLIC SECTOR, OR WILL BE ERROR FREE, WILL OPERATE WITHOUT INTERRUPTION OR WILL BE COMPATIBLE WITH ANY HARDWARE OR SOFTWARE OTHER THAN THE EQUIPMENT. 7. Termination. In the event that either party fails or refuses to perform any of the provisions of this Agreement at the time and in the manner required, that party shall be deemed in default in the performance of this Agreement. If such default is not cured within a period of fifteen (15) calendar days, or if more than fifteen (15) calendar days are reasonably required to cure the default and the defaulting party fails to give adequate assurance of due performance within fifteen (15) calendar days after receipt of written notice of default, specifying the nature of such default and the steps necessary to cure such default, and thereafter diligently take steps to cure the default, the non- defaulting party may terminate the Agreement forthwith by giving to the defaulting party written notice thereof. Notwithstanding the above provisions, Customer shall have the right, at its sole and absolute discretion and without cause, of terminating this Agreement at any time by giving no less than thirty (30) calendar days' prior written notice to SunGard Public Sector. In the event of termination under this Section, City shall pay SunGard Public Sector for Improvement Fees due and all reimbursable expenses incurred by SunGard Public Sector up to the effective date of termination for which SunGard Public Sector has not been previously paid. On the effective date of termination, SunGard Public Sector shall deliver to Customer all Documents, whether in draft or final form. 8. LIMITATIONS OF LIABILITY. (a) LIMITED LIABILITY OF SUNGARD PUBLIC SECTOR. SUNGARD PUBLIC SECTOR'S LIABILITY IN CONNECTION WITH THE IMPROVEMENTS OR ANY OTHER MATTER RELATING TO THIS AGREEMENT WILL NOT EXCEED THE FEES THAT CUSTOMER ACTUALLY PAID TO SUNGARD PUBLIC SECTOR FOR THE IMPROVEMENTS FOR THE YEAR THAT SUCH LIABILITY ARISES. (b) EXCLUSION OF DAMAGES. REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE OR OTHERWISE, IN NO EVENT WILL SUNGARD PUBLIC SECTOR BE LIABLE TO CUSTOMER FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, AND WHETHER OR NOT SUNGARD PUBLIC SECTOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. (c) BASIS OF THE BARGAIN. CUSTOMER ACKNOWLEDGES THAT SUNGARD PUBLIC SECTOR HAS SET ITS FEES AND ENTERED INTO THIS AGREEMENT IN RELIANCE UPON THE LIMITATIONS OF LIABILITY AND THE DISCLAIMERS OF WARRANTIES AND DAMAGES SET FORTH IN THIS AGREEMENT, AND THAT THE SAME FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES. 9. Entire Agreement. This Agreement contains the entire understanding of the parties with respect to its subject matter, and supersedes and extinguishes all prior oral and written communications between the parties about its subject matter. Any purchase order or similar document which may be issued by Customer in connection with this Agreement does not modify this Agreement. No modification of this Agreement will be effective unless it is in writing, is signed by each party, and expressly provides that it amends this Agreement. Customer: City of Newport Beach, a California municipal corporation and charter city EXHIBIT 1 CONTRACT YEAR: Execution Date (or anniversary thereof) through one year thereafter Page 5 of 8 SPS Maintenance 7/712010 Improvements for the initial Contract Year are provided at no charge. The "Initial Payment Amount" in the table below represents the Improvements fee for the second Contract Year, and is payable only if Customer elects to extend the term of the Agreement through the second Contract Year, as provided for in Section 5, Term. aty Pena Components stem InIdal Payment Amount Support Type Computer Aidetl Dispatch 1 CAD SITE BASE COMPUTER AIDED DISPATCH SYSTEM - SITE LICENSE 7.698.00 7x24 4 CADCON -T2 ADDITIONAL CAD CONSOLE LICENSE 2,080.00 7.24 i CAD - MAP -T2 FIRST CAD MAP DISPLAY AND MAP MAINTENANCE SOFTWARE LICENSE 720.00 7x24 6 CADMAPD TU ADDITIONAL CAD MAP DISPLAY LICENSE 1,44000 7x24 7 MOT- AVLCAD -T2 CAD CLIENT AVL LICENSE 2,240.00 7x24 1 CAOE911 -T4 E911 INTERFACE MODULE 80D.00 7x24 6 MCT- MIS -72 LAN CLIENT LICENSE FOR MESSAGE 9WI'ICH 256.00 7x24 7 CADMRM -T2 CAD RES0URCEMONITOR DISPLAY LICENSE WITH MAPS 1.120.00 7x24 1 MAPCONVERTER MAP CONVERTER SOFTWARE 560.00 7x24 i CAD4NTC2C CAD 2 CAD 1.120.00 7x24 i CA0,PG -T2 ALPHA NUMERIC PAGING MODULE 800.00 7x24 i ICAD,INTFG IGAD INTERFACE TO PAGEGATE 16000 7x24 Records Mana eream Sinsham I RMS$ASESRE BASE RECORDS MANAGEMENT SYSTEM - SITE LICENSE 11,800.00 7x24 1 RMSSAR HOST -T9 BAR CODING SERVER LICENSE WOWSTATION 912.00 7x24 1 IRMSACCIDEW -T9 IBASIG ACCIDENT MODULE WORKSTATION 672.00 7x24 1 RMSMF -r9 IN07FIGAMN MODULE WORKSTATION 1.712.00 7x24 1 RNIS4 -T9 RIMS MAP DISPLAY AND PIN MAPPING LICENSE WORKSTATION 1,200.00 7x24 1 RMSSARCUENT -T9 BAR COOING HANDHELD CLIENT LICENSE - EACH WORKSTATION 15101) 7x24 1 RMS- BKE -TI BKE REGISTRATION MODULE WORKSTATION 128.00 7x24 1 RMSL -T9 LINK ANALYSIS MODULE 3,3".00 7x24 T RMS.PBE -TI IPRUFLRTY AND EVIDENCE MODULE WORKSTATION "8.00 7x24 1 RMS ?2P POLICE TO POLICE INTERNET DATA SHARING 7x24 1 RMS4iSW -T1 RESIDENTIAL SECURITY WATCH MODULE WORKSTATION 128.0D 744 1 RMS- TRAIN -TI TRAINING MODULE WORKSTATION 288.W 7x24 1 RMSCA -T1 CRIME ANALYSIS MODULE 1,001100 7x24 1 RMS�CAPLUS -T9 CRIME ANALYSIS PLUS 3.3".00 7x24 i RMSCFS -T1 CALLS FOR SERVICE MODULE WORKSTATION 128.(10 7x24 1 RMS - WIZ - BASE -12t ACCIDENT WIZARD BASE SERVER LICENSE 600.00 7x24 1S RMS- WIZCLIENT -79 ACCIDENT WIZARD WORKSTATION LICENSE 456.00 7x24 1 RMSANIMAL -T1 ANIMAL CONTROL MODULE 605.00 7x24 1 RMSCAMNE -T1 CANINE TRACKING MODULE 448.00 7x24 i RMSCRST -T1 CRIME STOPPERS MANAGEMENT MODULE 208.00 7x24 i RMSFR-Tt FELONY REGISTRATION MODULE 128.00 7x24 i RMS4N 1- UGENCE -Ti INTELLIGENCE MODULE 608.00 7x24 i RMS.O DTi ORDNANCE MODULE 128.00 7x24 1 RMS -01RMSTR -Tt QUARTERMASTER MODULE 448.00 7x24 1 RMSSOFF-T1 SEXOFFENDER MODULE 1,216.00 7x24 MobileA plicatlons I I MCTSMSSRE BASE MOBILE SERVER SOFTWARE WORKSTATIONS SITE LICENSE 4,96000 7x24. 1 MCT4.IFR- REV49 REVIEW MODULE FOR FIELD REPORTING WORKSTATIONS 4,224.00 7x24 W I.ICTCUENT-T9 MCT CLEW- DIGITAL DISPATCH 5,600.00 7x24 50 MCT- hWP -T9 MCT CLIENT - MAPS 80000 7x24 W MCTd1FR -0FF -79 MFR CUENT - BASE INCIDENTIOFFENSE 6.400.00 7x24 25 MCT- MFRIMBLNCUEW-T9 IMFR CLIENT - MOBLAN VERSION 1.600.00 7x24 1 MOT - AVL - H0ST -T9 IAVL SERVER HOST LICENSE 4.MM Tx24 W MCT- AVLCLIENT-T9 MCT CLIENT -AVL 800.00 Tx24 50 MCT- MFRARRESTd9 MFR CLIENT - ARREST 2.400.00 7.24 W MGT- MFRACC49 MFR CUE NT - ACCIDENT REPORTING 3.200.00 7x24 10 MCT-MFRCANINE -T9 MFR CLIENT - CANINE 48100 7x24 Message Switch 1 MCT- SWI -T4 STATE/NGIC MESSAGING SOFTWARE 1,440.00 7x24 Web BaS d Applicaffoes 1 IW -P2C POLICE 2 CITIZEN 1,120.00 7x24 Jail management S stem 1 JMSSASE -SITE JAIL MANAGEMENT SYSTEM MODULE WORKSTATION SITE LICENSE 2.960.00 7x24 1 JMS4NT -VINE JMS VINE INTERFACE 240.00 7x24 i JMSAH+WATCH HANDHELDSPECIALWATCH MODULE 960.00 7x24 Custom Motlifica,ons 1 RMSCUSTMOD IRMS CUSTOM MODIFICATION - OCATS /CLETS INTERFACE 8240.00 7x24 1 RMSCUSTWOD SYSTEM 2,400.00 1 RMSCUSTWOD RMS CUSTOM MODIFICATION - ORANGE COUNTY BOOKING FORMS 3,456.00 7x24 1 RMSCUSTWOD RMS CUSTOM MODIFICATION- COPUn'<WARRANT QUERY 1,600.00 7x24 PAYMENT AMOUNT (Zed Contact Year) S 105,990.00 Improvements fees are due thirty (30) days prior to the commencement of the Contract Year for which such fees are being remitted. Improvement fees for any Contract Year subsequent to the second full Contract Year are subject to change no more than once per contract year period and will be specified by SunGard Public Sector in an annual invoice. Any increase in improvement fees is subject to a maximum increase in any one year of the lesser of: Page 6 of 8 SPS Maintenance 7 /1/2010 (1) three percent (3 %), or (2) the Consumer Price Index (CPI) All Urban Consumers (designated by the Bureau of Labor Statistics as "CPI -U ") using the following criteria: (a) unadjusted for seasonal differences; (b) for all items; and (c) percentage change shall be for the twelve (12) month period prior to first day of the renewal Contract Year. SunGard Public Sector will invoice Customer at least sixty (60) days prior to the expiration of the then current term. APPLICABLE TAXES ARE NOT INCLUDED IN THIS EXHIBIT 1, AND, IF APPLICABLE, WILL BE ADDED TO THE AMOUNT IN THE PAYMENT INVOICE(S) BEING SENT SEPARATELY TO THE CUSTOMER. Improvements Surcharge Imposed In Certain Instances: At the commencement of any Contract Year where Customer is operating on a version of a Baseline Component System that is more than two (2) general release versions behind the then - current release for any Component System, SunGard Public Sector will assess a ten percent (10 %) surcharge over and above the Improvements fee for that Contract Year, with such surcharge to be imposed on a prorated basis for the portion of the Contract Year that Customer remains on a general release version that is more than two (2) releases behind the then - current release of the Component Systems in question. Once Customer is using a release that is no more than two (2) general release versions behind the then - current release, the Improvements surcharge will be removed on a prospective basis, as of the date that Customer is using the release that is no more than two (2) general release versions behind the then- current release. Page 7 of 8 SPS Maintenance 7/1/2010 EXHIBIT 2 Maintenance Standards Hours During Which SunGard Public Sector's Telephone Support Will be Available to Customer in Connection with the Provision of Maintenance: As indicated in the "Support Type" column in Exhibit 1. "7x24" means Seven (7) days per week, 24 hours per day. ( "5x9 ") means Monday through Friday, 8:00 A.M. to 5:00 P.M. Customers Local Time within the continental United States, excluding holidays. II. Targeted Response Times. With respect to SunGard Public Sector's Maintenance obligations, SunGard Public Sector will use diligent, commercially reasonable efforts to respond to Notifications from Customer relating to the Baseline Component Systems /Custom Modifications identified in Exhibit 1 of this Agreement in accordance with the following guidelines with the time period to be measured beginning with the first applicable SunGard Public Sector "Telephone Support" hour occurring after SunGard Public Sectors receipt of the Notification: Priority Description Response Goal* Resolution Goal* Urgent A support issue shall be considered Urgent when it SunGard Public Sector Although resolution I produces a Total System Failure; meaning SunGard has a stated goal to times vary depending Public Sector's Component Systems are not performing respond within 60 on the exact issue and a process that has caused a complete work stoppage. minutes of the issue customer environment, being reported and have SunGard Public Sector a resolution plan within has a slated goal to 24 hours. resolve an urgent issue within 24 hours OR provide a resolution plan with urgent issues Critical A support issue shall be considered Critical when a SunGard Public Sector 2 critical failure in operations occurs; meaning SunGard has a stated goal to within 24 hours of the Public Sector's Component Systems are not pei %ruing respond within two issue being reported. a critical process and prevents the continuation of basic hours of the issue being operations. Critical problems do not have a reported. A resolution plan details workaround. This classification does not apply to the steps necessary to intermittent problems. understand and possibly resolve the issue. Non- A support issue shall be considered Non - Critical when SunGard Public Sector Critical a non critical failure in operations occurs; meaning has a stated goal to 3 SunGard Public Sector's Component Systems are not respond within four performing non - critical processes, but the system is still hours of the issue being usable for its intended purpose or there is a reported. workaround. Minor A support issue will be considered Minor when the SurCard Public Sector 4 issue causes minor disruptions in the way tasks are has a stated goal to performed, but does not affect workflow or operations. respond within 24 hours This may include cosmetic issues, general questions, of the issue being and how to use certain features of the system. reported. * Measured from the moment a Case number is created. As used herein a "Case number" is created when a) SunGard Public Sector's support representative has been directly contacted by Customer either by phone, email, in person, or through SunGard Public Sector's online support portal, and b) when SunGard Public Sector's support representative assigns a case number and conveys that case number to the Customer. Page 8 of 8 SPS Maintenance 71112010