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HomeMy WebLinkAboutSS2 - Newport Beach Conference & Visitors Bureau AnnualJuly 12, 1999 Agenda Item No. SS2 rn NWIPORT L 1 rn A MEMORANDUM DATE: June 30, 1999 TO: Mayor O'Neil Honorable Council Members City Manager, Homer Bludau FROM: Rosalind Williams President/CEO RE: Newport Beach Conference & Visitors Bureau 1999 -2000 A Year in Review 1998 -1999 Throughout Orange County, a slowdown in tourism, specifically hotel occupancy, challenged the hospitality industry. Newport Beach was no exception, closing this fiscal year at 70% occupancy with an average rate of $137.92. Fortunately, the increase in average rate ($137.92 over $129.49 in `97298) allowed the City the greatest TOT revenue to date, an estimated $21M at close of business on June 30, 1999. In spite of the overall trend, and in accordance with our approved Plan of Work for 1998 -1999, Bureau staff exceeded conference revenue goals by 100 %. Tradeshow attendance increased over the prior year, as did Fam attendance, sales missions, blitzes, and Newport Beach presence in feeder markets. These direct sales efforts were supported by increased advertising, raising the level of awareness of Newport Beach as a destination for business meetings. Serving the leisure market through collateral distribution to visitors throughout Orange County as well as, domestically and internationally, Newport Beach is in a position to be recognized for its amenities as a vacation destination as well. Group bookings in this market increased by 50% over goals. A new public relations firm secured a spot on CBS This Morning and continues to generate media interest in Newport Beach. If the public relations achieved for Newport Beach this year was equated to paid advertisements, the cost would have been $724,944. Continued partnerships and adequate funding are necessary to propel Newport Beach into the next century in the eyes of the visitor. A great many cities vie for the same dollar that we do. A Year in Review /A Year in Preview June 30, 1999 Page Two A Year in Preview 1999 -2000 The coming year offers similar challenges, necessitating an aggressive sales and marketing effort on the part of the Bureau. Enclosed you will find the 1999 -2000 Sales and Marketing Plan and accompanying budget. While the budget presented to you today (approved in May by the Newport Beach Conference and Visitors Bureau Board of Directors) is, for the first time, not in balance, it is our intent to cover the estimated shortfall in TOT with monies retained from the 1998 -99 budget, a plan that was implemented during the last quarter, after meeting with the City's Revenue Department. This is not a statement of gloom and doom, rather a practical working document that will ensure the continued success of tourism in Newport Beach now and into the future. As always, the Newport Beach Conference and Visitors Bureau, its Board of Directors, and the many members of our hospitality community, look forward to the continued partnership with the City for our mutual benefit. Sales and Marketing Plan Of Action 1999-2000 mm, \ p , � . «� � 1 Sales and Marketing Plan Of Action 1999-2000 mm, Table of Contents I. Introduction H. Board of Directors III. Bureau Staff IV. Indicators and Trends V. Positioning Newport Beach VI. Executive Summary VII. Plan of Work VIII. Tradeshow Schedules IX. Budget 6130199 Page 1 Page 2 Page 3 Page 4 Page 5 Pages 6 -9 Pages 10 -14 Pages 15 -16 Pages 17 -19 Introduction The Newport Beach Conference & Visitors Bureau is proud to share the 1999 -2000 Sales and Marketing Plan enclosed herein. This Sales and Marketing Plan is a working Plan of Action that integrates all the sales, marketing, services, membership and administrative elements required to achieve results for the Board of Directors, hospitality community, membership and the City of Newport Beach. The Plan was developed and prepared by the staff, with oversight and approval from the Bureau's Marketing Committee and the Board of Directors. We believe that the strategies we propose to employ for the selling and marketing of Newport Beach reflect the diverse needs and expectations of our membership and community. This being the case, we hope that every citizen, organization, and entity in Newport Beach can find in this Plan at lease one strategy and/or audience that helps create and maintain thriving partnerships and productive coalitions for all of us throughout the next year. 6/30/99 Newport Beach Conference and Visitors Bureau 1999 -2000 Board of Directors Brion Amendt Newport Channel Inn Bob Black Catalina Passenger Service Mark Bolton Newport Beach Marriott Suites Paul Cahill Newport Beach Marriott Hotel & Tennis Club John Cassady American Airlines Mehdi Eftekari The Four Seasons Hotel Jeff Flowers The Flowers Group Rush Hill Newport Internet Services Margie Johnson PRA Destination Management Tom Johnson The Daily Pilot Ruth Ko Orange Coast Magazine Mike Lichty Tustin Ranch Golf Club Jean Pierre Lortal The Sutton Place Hotel Dale McDaniel Hyatt Newporter Dan Marcheano The Arches Restaurant Catherine Michaels Newport Beach Arts Commission Linda Mongno Homblower Cruises & Events Tim Quinn Newport Dunes Resort Nina Robinson Fashion Island Management Dave Salisbury Newport Beach Restaurant Association Henry Schielein The Balboa Bay Club Scott Tanner Walt Disney Attractions Mark Zovic Sheraton Newport Beach Rob Bekken (ex- officio) Fisher & Phillips Tom Clark (ex- officio) Thomas G. Clark & Associates Dennis O'Neil (ex- officio) Mayor, City of Newport Beach 3 6/30/99 w a 0 FBI 5 z d w U a O U W F z 5 a 0 F U 0 U a d :fl d a` 0 a+ CA .� a+ d .y GSV q �L o d o _ L u d0 ti L d b0 Vi = 5� U a h A s S �- 0 w L � � d � o`vA~ h d d o� � y u d �Ao U L OD _ V= L 9 L. � m FQ O 'C C=J O U bD � a ;r V d O s� « u a � d A a O L L C L CIA O L � 'O O O F M Indicators and Trends Economic Indicators The United States economy is projected to grow at a 3% pace in 1999 -2000. The world economy is expected to fall short of that particularly in Asia and South America. There will continue to be a growth in employment but a relatively flat growth in wages with little increase in disposable income as a result. The stock market continues to be bullish but investors wonder how much longer it will last. Hospitality Indicators Newport Beach hotels can look to flat occupancy in 1999 -2000, with an accompanying rate increase of 3 -4 %. Although never content with status quo, the Bureau will budget a sales increase of 2 %. These indicators after a soft 1998 -1999, are primarily the result of a lack of compression from the Anaheim area, due to convention center expansion and infrastructure improvement. Although still a factor, the anticipation is that it will be less 50 in 1999 -2000. Key Trends • More leisure time will be added to business trips. • Technology (the Internet) will continue to expand the distribution of industry products. New product coming on line in Newport Beach will add to the competitiveness for business, while at the same time, allow for a greater opportunity for conference solicitation. 6130199 Positioning Newport Beach Strengths The community of Newport Beach is located on the Pacific Coast, forty-five minutes from Los Angeles and one hour, fifteen minutes from San Diego. The resort community is upscale, affluent, and enjoys mild weather year round. Amenities offered to residents and visitors alike include excellent multiple dining choices, state of the art hotel facilities, unparalleled shopping and numerous recreational options including a multitude of the finest golf courses in California. The aspect of Newport Beach that creates its uniqueness is its harbor and pristine beaches. The fact that it is one of the safest cities in America is equally attractive. The relatively short drive from Newport Beach to the mother of attractions, Disneyland, perpetuates the appeal of the destination to a broader family market. Hotel proximity to John Wayne Airport is a plus. Weaknesses Newport Beach is virtually unknown outside of California. Through advertising, aggressive sales and the help of the TV series Baywatch, other competitive California destinations come to the forefront of travelers' minds more readily than does Newport Beach. John Wayne is a regional airport requiring transfers and layovers from the East Coast. There is not a conference center and hotel meeting space is limited, therefore restricting the size and number of meetings the destination can attract. Opportunities With an average occupancy of 67.19% in 1998, Newport Beach has the ability to increase its occupancy in 1999 -2000. That process has already begun in the first quarter of 1999, with an average occupancy of 74.48% to date. Although the perception is that Newport Beach is expensive, there is actually an opportunity to increase the rates when compared to other destinations. Threats Shrinking budgets for cooperative advertising among the partners, as well as the Bureau (based on 1999 -2000 projections by the City Revenue Department), precludes the ability to expand the marketing efforts on behalf of the destination to the extent needed to overcome the softness in the market. 6130199 NEWPORT BEACH CONFERENCE AND VISITORS BUREAU Executive Summary 1999 -2000 MISSION STATEMENT To gain and retain clients, through the solicitation of conferences and other related group business, and to engage in visitor promotions, which generate overnight stays for the community, promoting lodging, food and beverage, attractions, and other visitor related businesses, thereby enhancing and developing the economic fabric of the community. CONFERENCE MARKETING Goals: • To generate 294 leads involving 65,352 delegates, 136,361 room- nights and valued at $44.875 million. • To confirm 55 conference bookings, involving 8,371 delegates, 19,485 room- nights, and valued at $5.5 million to the community. • To focus the sales and marketing activities seeking penetration in the Western United States meetings market while attending to other regional and national trade and professional accounts. • To provide conference services as requested by meeting planners. Strategies: • To continue database marketing, identification of new prospects, tracking of existing accounts and utilization of established Bureau accounts for the marketing of Newport Beach. • To attend the following tradeshows in concert with Newport Beach partners: (See attached schedule) • To conduct 15 sales blitzes /trips (outbound) and 4 Fam tours (inbound) in concert with the Newport beach partners as follows: Sales Blitzes/Trips: Chicago Washington DC Sacramento San Francisco Silicone Valley /San Jose Seattle Los Angeles New York City Fam Tours: National Corporate Meeting Planners National Association Meeting Planners Regional Corporate Meeting Planners Regional Association Meeting Planners • To conduct 25 site inspections. • Augment advertising schedule with on -going press releases and media alerts to the trade and planner directed publications. • Explore the potential for cooperative advertising with Newport Beach hotels for specific, focused publications that will support other marketing activities. • Replace existing tradeshow booths depicting Newport Beach, its facilities, resources, and amenities. This tool is issued for sales blitzes, orientation sessions and tradeshow attendance. • Proactively provide conference servicing support to groups who have selected Newport Beach as a meetings venue (cooperative endeavor with the Newport Beach partners). • Continue to market pre/post visits to the Anaheim/Orange County Convention and Visitors Bureau convention calendar. 6/30/99 CONFERENCE MARKETING (cons) • Consider specific campaign to the insurance market. • Conduct a FAM trip for David Green sales reps to increase an already brisk lead generation. • Coordinate marketing efforts with the Golf Marketing Consortium to identify meeting planners with a golf component. TOURISM MARKETING LEISURE MARKETING Goals: • To develop exposure and awareness in new programs for Newport Beach as a vacation venue. • To generate published editorial stories on Newport Beach. • To increase the number of over night stays. Strategies: • With the assistance of the public relations firm: a. Develop news articles on Newport Beach. b. Develop additional press releases on activities including announcing the calendar of events. c. Update the Bureau's media kit. d. Augment slides and prints for media and other related purposes. • Respond to all media inquiries in a timely manner with appropriate information on Newport Beach. • Update Newport Beach information in various travel directories and guides. • Continue to distribute Newport Beach information to the concierges in Southern California. • Host one media Fam or several individual site tours. • Explore cooperative placements of ads that encourage visitors to call the Bureau's 800 number for visitor information. • Develop exposure opportunities for Newport Beach on local and national television stations. • Investigate cooperative sales and advertising opportunities with other Orange County interest, i.e. other cities, Orange County Tourism Council and ANA/OC Bureau, and the Palm Springs Bureau. • Continually monitor presence on the Internet. • Develop strategic alliances with partners such as American Express. • Capitalize on nationally televised events such as the Toshiba Senior PGA and the Diners Club Master Golf Tournament. • Coordinate marketing efforts with the Golf Marketing Consortium to raise the level of awareness of the Newport Beach area as an excellent golf vacation destination. VISITOR INFORMATION SERVICES Goals: • To provide potential and current visitors with updated information on Newport Beach activities. • To consistently respond to request for tourist information in a timely manner with appropriate materials. • To seek feedback from visitor information recipients on value, quality, timeliness and effectiveness of material sent. • To track the number of requests, analyze data for travel patterns and/or points of origins, and to make recommendations on how the distribution of information could increase travel/visits to Newport Beach. MA141011 VISITOR VWORMATIONSERVICES (cone) Strategies: • To respond to all travel/visitors inquiries in a time sensitive manner. • To send a `response card" semi - annually to a sampling of those who sought visitor information to obtain feedback on the materials sent and whether they visited Newport Beach. • Develop an annual Visitor's Guide and quarterly Calendar of Events. GROUP TOUR MARKETING Goals: • To generate 20 leads for tourism business. • To contact 100 prospects/clients in person. • To generate 10 bookings of 1,000 room nights valued at $231,000. • Grow group/FIT sales from UK and German markets. Strategies: • Identify and proactively develop relationships with the major UK and German operators through direct sales calls and program inclusions. • Host tour /receptive operator Fams. • Maintain existing Japanese relationships during the down turn through direct sales. • Respond to inquiries for information by tour operators, planners, and international tour wholesalers from secondary destinations. • Seek new opportunities for the tour market though a coordinated effort with travel partners, including Anaheim/Orange County CVB, Palm Springs CVB, Phoenix CVB, as well as local strategic partners who actively pursue the market. • Pursue Los Angeles based tour and receptive operators based in Los Angeles with monthly sales calls. Pursue New York based receptive operations by hosting a reception in New York City. • Attend industry tradeshows in concert with Newport Beach partners. MEMBERSHIP PROGRAM Goals: • Membership Development To focus on building and increasing the Bureau's current membership to a total membership base exceeding 225 with annual income of $77,516. • Membership Retention To target an 85% retention rate for the Bureau's annual membership. • Membership Management To improve and create business opportunities which will contribute to a successful membership program. Strategies: • Coordinate an annual sales drive involving membership subcommittee and referrals from the Board of Directors. • Identify membership prospects utilizing area publications as a resource (e.g., Daily Pilot, OC Register, OC METRO, Chamber Lookout, The Coaster, Chamber Directory, OC Magazine, MPI/OC Directory, Orange County Business Journal, and City of Newport Beach new business license report). • Attend a WACVB educational program to increase membership development ideas and solicitation strategies. • Increase membership program ideas through networking with neighboring bureaus (e.g., Anaheim, Long Beach, San Diego, Los Angeles). rdiclly= MEMBERSHIP PROGRAM (cont) • Working with the Membership Committee, assist with the coordination and hosting of quarterly membership events. • Edit and publish the Bureau's quarterly newsletter Newport Beach Style, including articles to distribute to clients. • Plan and host Holiday "Open House" at the Bureau offices in December. • Organize the staff/Executive Board Holiday dinner. • Send a monthly report to Bureau members that includes leads and bookings, public relations and advertising activities, membership information, or current informational items as deemed appropriate. • Design and develop a semi -annual membership services directory for conference servicing fulfillment. PUBLIC RELATIONS • Continue a public relations program on behalf of Newport Beach • Update media kit to include stories, fact sheets, slides and photographs • Distribute media kit to select travel/business /food and wine writers • Identify media contacts and compile media mailing lists • Identify editorial calendars and work with select media • Publish a quarterly newsletter that is sent to media, meeting planners, tour operators and consumers • Develop a monthly press release program • Conduct Fam tours for media writers 6/30/99 Newport Beach Conference & Visitors Bureau Plan of Work 1999 - 2000 July Tradeshows: MPI —WEC — Philadelphia New Booths Delivered Sales Calls LA Receptive Operators Sales mission to American Airline reservation office Hotels to telemarket remainder of pharmaceutical mailing Communications: Mail Spring/Summer Newsletter Events: Bureau Annual Dinner Marketing Committee Meets Bureau Sales Meets with Hotel Sales Public Relations: Review quarterly plan Tourism: Evaluate Rose Bowl business opportunity Bureau opens for weekend hours Fulfill all visitors' requests/staff reception 1999 Visitors Guide information on the web August Tradeshows: ASAE — San Diego Meetings World — NYC includes David Green Reception Sales Calls: New York Planners LA Receptive Operators Fam: ASAE convention FAM Events: Big Ten Kick Off Luncheon (attendance & sponsorship) NBCVB Board Meeting August 18 West Coast Jazz Party Membership: Conduct survey to assess wants /needs of membership base 10 6/30/99 NBCVB Plan of Work Fiscal Year 1999 -2000 Page Two September Tradeshows: Affordable Meetings — DC AOCVCB Tag Days IT &ME Tradeshow - Chicago Sales Calls: LA Meeting Planners Washington DC Association Planners UK and German tour operators Sales Blitz: San Francisco to include corporation, association planners and tour operators Fams: LA Receptive operators to Taste of Newport Public Relations: UK- German Press Trip with State of California Events: New Member Orientation Seminar Taste of Newport Marketing Committee Meets October Fams: National Meeting Planners Tourism: Survey Visitors Sales Calls: Southwest Airlines Reservation Center Public Relations: New York Press Trip with Santa Barbara and Santa Monica CVBs Evaluate Quarterly Plan Collateral: Member services directory out November Tradeshows: ICPA — Boca Raton Meetings West — Santa Clara Sales Calls: San Jose /Santa Clara RSO Reception in New York (Receptive Services Organization) LA Receptive Operators Sales Blitz: Chicago Association and Corporation Planners Communications: Mail Fall Newsletter Events: NBCVB Board of Directors Meeting November 18 Visitors Guide: Sales Begin 11 6/30/99 NBCVB Plan of Work Fiscal Year 1999 -2000 Page Three December Tradeshows: Association Forum — Chicago CSAE — Sacramento Sales Calls: Chicago Association Planners Sacramento Association Planners LA Sales Calls: Holiday calls with gifts and invitation to attend Christmas Boat Parade To LA Receptive Operators Events: Bureau Holiday Open House Bureau StaffBoard Holiday Party Southern California Visitor Industry Conference Christmas Boat Parade Rose Bowl vs. Millennium Diners Club Masters Golf Tournament Public Relations: Christmas Boat Parade Press Trip January Tradeshows: PCMA — San Francisco Sales Calls: America West Airline Reservation Centers Membership: Member committee meets to launch annual membership drive Events: LA client luncheon Public Relations: Evaluate quarterly plan February Tradeshows: IACVB Destination Showcase - DC Sales Calls: Washington, DC Association Planners Events: California Conference on Tourism — Sacramento NBCVB Board of Directors Meeting February 17 Marketing Committee Meets 12 6/30/99 NBCVB Plan of Work San Jose Corporate Planners Fiscal Year 1999 -2000 Newport Beach/Ensenada Race Page Four AOCVCB Shutout, Japanese Tour Operator Golf Tournament March WACVB — Long Beach Sales Calls: LA Planners Tourism: AAA Travel Offices Events: Member Educational Seminar Public Relations: Toshiba Sr. PGA Classic Event AOCVCB Receptive Operator Event May Newport Beach Film Festival Tradeshow: Newport Beach Boat Show Communications: Winter Newsletter Out Fam: LA Meeting Planners Toshiba FAM LA Receptive Operators Toshiba FAM April Tradeshows: Successful Meetings —N.Ca. Affordable Meetings West — San Jose California Travel Market — San Jose Sales Calls: San Jose Corporate Planners Events: Newport Beach/Ensenada Race Events: AOCVCB Shutout, Japanese Tour Operator Golf Tournament WACVB — Long Beach Marketing Committee Meets Tourism: Implement Visitors Survey Collateral: Membership Services Directory Due Public Relations: Newport Beach/Ensenada Race Press Trip Evaluate quarterly plan May Tradeshow: Pow Wow - Dallas Sales Calls: LA Receptive Operators Fams: National Meeting Planners Events: National Tourism Week Orange County Tourism Council Conference Newport Beach Food & Wine Festival NBCVB Board of Directors Meets May 18 Marketing Committee Meets Public Relations: Spring Wine and Food Festival Press Trip Visitor Guide: Completion Collateral: Print new rack brochure 13 6/30/99 NBCVB Plan of Work Fiscal Year 1999 -2000 Page Five June Tradeshows: Sales Calls: Events: Visitors Guide: Public Relations: GWSAE /Springtime — DC IACVB/Destination Showcase/Chicago Washington D.C. Association Planners Chicago Corporate Planners LA Receptive Operators LA Client Luncheon International Waterpolo Tournament All info up on the web Re- evaluate quarterly plan Ongoing: • Monthly Executive Committee • Month -end report distributed to membership • Monthly EDC Executive Committee meeting • Monthly EDC Board meeting • Monthly distribution of collateral to Southern California hotels • Bi- monthly NBRA meeting • Weekly staff meeting minutes to Chairman • Bi- Monthly SCCMPI meeting • Bi- Monthly SCSAE meeting • Monthly Orange County Tourism Council Meeting • Daily fulfillment of inquiries • Monthly financials prepared • Daily telemarketing calls to PCMA • Weekly prelpost letters to Anaheim booked conventions. • Staff Outings 14 6/30/99 NEWPORT BEACH TRADESOW, FAMS AND SALES BLITZ SCHEDULE 1999 -2000 INBCVBI BBC I FS IDUNESI HK I NBM I SHER I SP i F.I. MPI WEC /MEETING PLACE - Philadelphia X X X July 11-13,1999 w/ 3 participants - $2847/$949 FULL MEETING WORLD - N.Y. X X X August 3-5, 1999 w/ 3 participants /4 allowed - $5,540/$1730 (FULL)) ASAE - San Diego X Tent X August 21 -24, 1999 w/ 2 participants/3 allowed = $4471/$1952 (1 Left) ASAE FAN TOUR X X X X August 25 -27, 1999 Sponsor an event during the FAM AFFORDABLE MEETINGS - D.C. X X X X Member 8-9, 1999 w/6 participants - $708811772 (2 LEFT) SAN FRANCISCO BLITZ X September, 1999 w/5 partidpants - $5532/$1106 (Open) ITME- Chicago X September 21 -23, 1999 w/ 2 participants allowed - $4250/$2125(1 Left) FALL FAM TOUR - NATIONAL MTG. PLANNERS X October, 1999 "Fall Into Newport Beach" Sponsor an event during the FAM MEETINGS WEST /CORD. TRAVEL WEST - Santa Cara X X X X November (TBD), 1999 4 participants - $4711/$1178 (FULL) CHICAGO SALES BLITZ X November (TBD), 1999 w/5 sponsors - $6277/$1255 CSAE - Sacramento X X X December (TBD), 1999 w/ 3 participants = $2390/$797 (Full) ASSN FORUM OF CHICAGO X X X December I6, 1999 W/ 3 participants = $5182/$1727 (Full) LOS ANGELES CLIENT LUNCHEON X January, 2000 w /10 participants - $4145/$415 (Open) IACVB /Destination Showcase - DC X X February (TBD), 2000 3 DarticiDants allowed = $3249/S3625 (LjdQ LA Meeting Planners Fam W /Toshiba X X X X X March, 2000 Sponsor an event during the FAM SUCC. MTGS. CA MKTPLC. - CA. X X X April, 2000 2 allowed w /Co-Op Advertising - $404/$202 (FULL) 15 NEWPORT BEACH TRADESOW, FAMS AND SALES BLITZ SCHEDULE 1999 -2000 NBCVBI BBC' FS IDUNES1 HN I NBM I SHER I SP I F.I. I CA TRAVEL MARKET - San lose X 1F -3P April (TBD), 2000 3 participants allowed - $3,375/$1604 (1 left) HSMAI AFF. MTGS. WEST - San lose X X X X April 19-20, 2000 4 participants allowed - $3263/$816 (FULL) POW WOW - Dallas X X May13 -17, 2000 3 participants allowed - $9465/$3154(1 Left) NAT'LMTG.PLANNERS FAM X May, 2000 -Spring Into Newport Beach" Sponsor an evert during the FAM GWSAE - Springtime In The Park - DC X X X X June (TBD), 2000 4 participants allowed - $8,236/$2059 (FULL) IACVB /DESTINATION SHOWCASE - CHICAGO X X June 10, 2000 3 participants allowed - $3189/$1063 (1 Left) LOS ANGELES SALES BLITZ X June, 2000 w 110 participants - $4145/$415 (Open) BUREAU ONLY MTG. WRLD. - N.Y. /David Green client dinner event X August 4, 1999 NBCVB Only - $350 for bureau and client TAG DAYS - ANAHEIM X September 10, 1999 NBCVB ONLY $775 ICPA - Boca Raton, FL X November 15 -19, 1999 NBCVB ONLY = $2,232 PCMA - San Francisco X January 15 -18, 2000 NBCVB ONLY -$655 CA. CON. ON TOURISM - SACRAMENTO X February (iBD), 2000 NBCVB ONLY - $1,700 CA MEDIA TRADE TRIP EUROPE X September, 1999 NBCVB ONLY - $2,000 DELETED SHOWS FROM ORIGINAL LISTING IACVB Destination Showcase/NY Va. Society of Assn. Executives SCCMPI -LA NCCMPI -N. CA (revised 6/30/99) 16 NEWPORT BEACH CONFERENCE AND VISITORS BUREAU 1999/2000 BUDGET Line Item /Chart of Accounts Budget 98/99 Year End 98/99 Proposed Budget 99/00 REVENUE Hotel TOT /400 1,270,819 1,285,470 1,055,000 Membership/402 73,825 73,430 77,516 Merchandise/406 1,000 233 500 Publication Sales/426 01 0 0 TOTAL (REVENUE) $1,345,644 $1,359,133 $1,133,016 TOTAL (EXPENSES) $1,345,644 $1,099,038 $1,372,026 17 6/30/99 NEWPORT BEACH CONFERENCE AND VISITORS BUREAU 199912000 BUDGET Line Item/Chart of Accounts Budget 98199 Year End 98/99 Proposed Budget 99/00 PERSONNEL EXPENSES Salaries/225 456,361 321,541 463,400 Personnel/Temp. Services/505 1,000 2,544 1,000 Personnel/Payroll Taxes/230 38,979 35,071 39,657 Personnel Benefits/508 39,094 24,935 52,800 Workers Comp./5 10 2,31011 3,4021 3,200 TOTAL PERSONNEL $537,74411 $387,49311 $560,057 OPERATIONS Rent/522 58,453 58,054 61,155 Legal/Account./526 13,280 10,778 10,110 Bank Charges /527 570 808 775 Comp. Consult. /528 5,000 5,624 6,300 Re air/Maint. /530 1,500 420 1,000 Maint. Contracts /532 5,900 5,965 6,130 Office Su hes/534 9,500 9,429 9,500 Insurance1536 4,389 5,184 4,534 Mtg./Events/Local/5 3 8 7,990 4,857 9,665 Equipment/540 4,680 3,290 3,500 Equipment Lease /542 12,230 11,581 12,604 NfisceRaneous/548 500 0 500 Outside Services/554 3,270 3,298 3,400 Taxes/Licenses/556 835 922 1,117 De reciation 0 0 TOTAL OPERATIONS $128,097 $120,211 $130,290 18 6/30/99 NEWPORT BEACH CONFERENCE AND VISITORS BUREAU 1999/2000 BUDGET Line Item/Chart of Accounts Budget 98/99 Year End 98/99 Proposed Budget 99/00 MARKETING Travel/Entert. /602 8,802 7,951 8,866 Trade Shows /604 62,669 59,289 57,077 Publications/606 27,830 19,212 35,248 Visitors Guide/607 16,000 9,985 7,500 Printing/608 10,605 10,601 13,515 Advertise -Mtgs. /610 100,000 109,708 120 000 Advertise - Consumer /611 74,288 80,232 84,000 Advertise- Tourism/612 53,600 48,382 50,000 Fam/Site Tours/614 29,200 15,633 24,180 Sales Blitz/615 25,829 7,225 18,664 Newsletter/616 9,000 9,681 12,400 Com t. Database/618 14,500 21,149 14,200 Telemarketing/620 18,000 16,492 18,000 Post/Dir. Mail/622 39,448 38,623 39,142 Media/Photo/PR/624 44,000 43,877 56,300 Community Relat/626 100,000 55,391 75,000 Prof. Memb /Subs/628 8,150 8,331 9,000 Research/630 3,000 2,705 3,000 Education/Trainin 631 15,856 13,867 9,697 Gen. Marketing/632 10,000 0 10,000 Spec. Promotions/634 9,026 13,003 15,890 TOTAL MARKETING $679,803 $591,334 $681,679 TOTAL EXPENSES $1,345,644 $1,099,038 F $1,372,026 19 6/30/99