HomeMy WebLinkAbout - Benchmarking - Establishing the Comparison GroupBenchmarking
Establishing the Comparison Group
September 9, 2008
Overall Project Objective:
To create " "an effective performance
measurement system that will help the City
Council and staff formulate policy, allocate
resources, make decisions and improve
performance."
Schedule and Deliverables
Validate Alignment /Analysis
Training/ Review/ Development
Recommend /Adopt Measures
Recommend /Approve Peer Cities
Methodology/ Implementation
Final Report to Council
Train staff /develop systems
March
April -June
July- August
Aug -Sept
September
October
Throughout
Performance Measurement
Two Key Components
1. Current results- levels and trends of
performance
2. Comparison with others - public,
private, non - profit, best practice
Benchmarking helps answer the questions:
• How are we doing?
• Compared to what?
It asks the questions:
How does Newport Beach compare with benchmark cities on
performance results? On use of resources?
What can we learn from a benchmark city or department
that has different performance results?
Initial ICMA Benchmarking - Total
Operating Expenditures per 1000
11 1
,ti 111 111
.Y 11 111
;Y 1 1 1
11 1 1
11 111
11 111
FY 2005 -06
Total Op. =$159.4M
$1.91M
Initial ICMA Benchmarking - Total
Capital Expenditures per 1000
$118M000 FY 2005 -06
$1,c)04000 Tota I Ca
$1,400,000- p.= $30.2M
$1,2m,000
$1,000,0 -
$8M000
$6CQOOO
$363K -
$400,0 _
$aAOOO
$o
7 �
•
r
Initial ICMA Benchmarking - Total
FTE per 1000
18 FY 2005 -06
16 Total FTE =922
14
12-t---
10-
8
6-
4-
2-
0+-
G
11.06
FTF
What we learned about Newport Beach...
• Newport Beach may be a benchmark for resident
satisfaction
•Newport Beach had many of the components of a
good performance measurement system already
• Challenge is to communicate value, demonstrate
performance on key issues, transition to data driven
management
Examples of Benchmarking & PM
Best Practices
• Coral Springs, Florida
• Bellevue, Washington
P . w
r,
+ r
'r
Strategy and Alignment
Coral Springs Newport Beach Bellevue
Strategic Plan (3 Year)
Council Policies
Vision, Mission and Priorities
Core Values
Employee Values
7 Strategic Priorities
General Plan Vision, Goals and
Key Intended Outcomes (KIOs)
Policies
Business Plans
Council Priorities
Council Discussion Topics
General Plan Implementation
Department Missions
Department Missions
Department Missions
Department Core Processes and
Department Services
Departmental Programs
Outputs
Dept. Budgets include Service
Department Work Initiatives and
and Operations Strategy with
Challenges of the Biennium
ongoing programs and New
Initiatives
Department PMs linked to KIOs,
Key Departmental Metrics- PMs
Strategic Priorities
linked to Programs
Department PMs include
Service Load Indicators — Multi-
Key Metrics include Workload
Workload data
year Dept. Activity and Workload
data labeled as such
data
Benchmarking and Measurement
Coral Springs Newport Beach Bellevue
Environmental Scan and
General Plan Implementation
Biennial Budget Survey — Uses
Market Environment Review
Status Report
I/S "gap" as priority driver
Customer Requirements - Annual
First Resident, Business and
Annual Resident Survey
Resident and Business Surveys
Development Svcs. Survey
Composite Index of 10 Indicators
Annual Performance Report
(SEA) and 16 "Vital Signs"
Benchmarking — ICMA services
Benchmarking — 25 Service
with 10 Cities; Florida Cities
Comparative Cities Report;
Comparison
ICMA Puget Sound Consortium
Dept. Budgets include multi -year
Biennial budget reports 580 PMs
performance goals /actuals linked
for Dept. Services
to KIOs and Strategic Priorities
Quarterly Performance Review of
Key Departmental Metrics- PMs
86 PMs, status of KIOs, initiatives
linked to Programs
Department PMs include
Service Load Indicators — Multi-
Key Metrics include Workload
Workload data
year Dept. Activity and Workload
data labeled as such
data
Selection criteria for Benchmarking Cities
• Comparable size /scope
• Experience with performance measurement
• Income /Wealth profile
• Beach /Resort community
• California city
• Best in class
The Recommended Benchmark Cities
• Carlsbad, CA
• Long Beach, CA
• Santa Barbara, CA
• Huntington Beach, CA
• Manhattan Beach, CA
• Santa Monica, CA
• Ventura, CA
• Santa Cruz, CA
• Palo Alto, CA
• Coronado, CA
• Bellevue, WA
• Coral Springs, FL
• Virginia Beach, VA
• Westminster, CO
• Scottsdale, AZ
• Evanston, IL
• FichPrq TN