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Home My WebLink About2016-03-21 - BLT - 03 Library Activities NEWPORT BEACH PUBLIC LIBRARY To: Board of Library Trustees From: Tim Hetherton, Library Services Director Re: Report of Library Activities – March 21, 2016 Meeting _________________________________________________________________________________ TIM HETHERTON, LIBRARY SERVICES DIRECTOR Admin Retreat, part 2: In October 2015, the Library Administration team met offsite to discuss the future direction of the Library. Team members were asked to contribute customer-focused goals and objectives in relation to 4 key initiatives: 1) Evaluate the customer experience. 2) Encourage technological literacy. 3) Preserve the memories of the City. 4) Let customers define use of public space. The Admin team has been very responsive in developing projects that satisfy these initiatives. For example, Adult Service Coordinator Natalie Basmaciyan’s development of the Tech Toys program encourages technological literacy. Our recent partnerships with the Sherman Gardens Library and the Newport Beach Historical Society are helping to preserve local history and access to historical collections. However, it is my belief that the Library can benefit from a follow up retreat. I have arranged for my executive coaches, Joel Mascitelli and Larry Tucker of the Service Core of Retired Executives (SCORE), to facilitate a second retreat, tentatively scheduled for May. This should provide the opportunity to fine tune and prioritize these initiatives. I have been working with Mr. Mascitelli since 2014 and he has proven to be a valuable asset and mentor. Customer survey: The best organizations evaluate their own activities and the best government entities are the ones that respond to the public. Surveys provide our customers with the opportunity to consider Library resources and services and evaluate them. I am in the process of creating a broad survey intended to gauge the customer experience at NBPL. The survey will be disseminated through the Library website, our weekly email blasts, and through various outreach measures. Hopefully, the survey will provide some statistical data that will inform future decisions regarding programming, resources, and facilities. Look for the survey to go live in April. National Library Week Proclamation: Mayor Dixon will read a proclamation at the April 12 City Council regular meeting encouraging all residents to take advantage of the resources available in our community through the Library and the special programs planned for National Library Week from April 10 through 16. DAVE CURTIS, LIBRARY SERVICES MANAGER Infrastructure work has started on the power and network cabling needs for the new public computing furniture and layout at the Central location. It is anticipated that the new computers, furniture and seating will all be installed in April. The Friends Room received supplemental performance lighting courtesy of the Newport Beach Public Library Foundation. The new lights will greatly enhance the look in person, and especially on camera of all types of presentations in the Friends Room. MELISSA KELLY, SUPPORT SERVICES COORDINATOR Budget After a crash course in using the new financial software for preparing the 2016-2017 budget, the Library’s budget was presented to the Board of Library Trustees at the February meeting. The Board approved the budget to be submitted to the City. The submittal process was completed on February 22. Tim Hetherton and Melissa Kelly met with the City Manager and Finance Director on February 29 to discuss the allocations and supplemental requests which will be forwarded on to the City Council during the budget process. Circulation The Circulation policy was updated to include the new Tech Toys collection. After the proposed policy was adopted by the Board of Library Trustees at the February meeting, staff created a catalog record template and set the circulation rules for these items in the on-line system. Literacy The Newport/Mesa ProLiteracy Board elected new officers for 2016. They are: Farrah Mozaffar President Suneel Jaitly Vice President Ruth Faer Secretary Minhdat Tran Treasure We truly appreciate the officers and all of the members of the Newport/Mesa ProLiteracy Board for their commitment to our Library community. DEBBIE WALKER, BRANCH AND YOUTH SERVICES COORDINATOR Branches February craft programs included a tribute to the Academy Award winning Pixar film “Inside Out” at Balboa while CDM hosted a fun Leprechaun craft event. At Mariners the Chinese New Year was observed with a “Year of the Monkey” craft related program. Mariners welcomed Elizabeth Gutierrez to the staff. Elizabeth was hired as a part-time clerk to replace Sabrina Pettrow who had left earlier in the month. Youth Services At Central several children enjoyed Valentine crafts on February 11. Well-known Children’s author Doreen Cronin (Click, Clack, Moo and the popular Chicken Squad series among others) visited the Children’s Room on February 17 and delighted a large crowd of children and adults with her readings and discussion of writing, her characters, etc. Her visit was sponsored by the Whale of a Tale Bookshoppe. Several books were sold and signed by Ms. Cronin after her presentation. Testing and interviews were held for the Children’s Librarian position (to replace Joanna Ransom who left on February 1). HR will be working on the process from this point and there is hope that the new candidate will be able to start in late March. Teen Services Staff met with YAAC on February 10th. Plans were made for Teen Tech Week (March 6 – 12) which will incorporate the Media Lab and the variety of software and computers it offers. The group also discussed the SAT/ACT test prep courses and what might be done to replace them as Kaplan is no longer supporting the free library program that has been used over the past several years. NATALIE BASMACIYAN, ADULT SERVICES COORDINATOR Manuscripts Book Discussion Group The NBPL Foundation Book discussion group convened on Wednesday, February 10. Over 50 people attended, and the attendees had an informed and in-depth discussion on Barbara Kingsolver’s novel Flight Behavior. The March discussion group will be held on Wednesday, March 9. The next selection is David Mitchell’s novel Black Swan Green, a semi-autobiographical novel about the year in the life of a boy growing up in a seaside English village. Members from the book group volunteer to lead the discussion, and the group is open to everyone. The group meets every second Wednesday of the month from September to June in the Friends Meeting Room at the Central library. Admission is free. Passport Services In January 2016, all Passport Acceptance Agents completed a refresher course and passed a certification process to remain in good standing. In February 2016, NBPL’s Passport Services program was recertified through January 2017. 701 passport applications were processed since last year’s certification. Proquest Articles Retrieved July Aug Sept Oct Nov Dec Jan Feb AVG. Business Databases 195 306 199 250 257 355 301 356 277 Newspapers--Current 690 807 1583 1030 1216 2134 2196 1159 1352 Newspapers--Historical 2275 2621 1938 2044 2018 1696 1885 2507 2123 Magazines 31 26 50 68 170 52 45 53 62 JUL AUG SEP OCT NOV DEC JAN FEB 2015 2015 2015 2015 2015 2015 2016 2016 Tracked by #searches Ancestry 8658 9730 838 650 850 1173 1300 947 1983 917 8658 A to Z Databases 2636 2165 573 390 546 123 300 186 260 258 2636 AskART 449 26 10 32 70 123 14 5 52 143 449 BioResCtr*312 637 55 32 34 85 25 25 18 38 312 FoF Ancient Hist 372 322 20 9 69 121 27 42 15 69 372 GDL 87 164 4 12 7 14 27 9 2 12 87 GVRL 887 1118 70 75 100 129 163 212 43 95 887 HeritageQuest 19936 3964 1777 2316 4150 3373 2623 2214 1585 1898 19936 Kids InfoBits 314 105 161 20 0 20 13 1 8 91 314 Lynda.com 26648 1713 372 2313 3156 3895 3222 3842 4363 5485 26648 LitResCtr 613 797 102 30 63 47 145 51 60 115 613 Opposing Vpts*693 1147 351 5 17 30 43 100 54 93 693 Nat Geo 238 149 3 12 26 56 28 34 24 55 238 Nat Geo Kids 89 20 62 5 0 4 4 8 4 2 89 NoveList Plus 1291 1520 217 115 139 190 284 160 186 1291 NoveList K-8 Plus 496 520 43 66 86 61 182 29 29 496 ProQuest 27197 20831 1030 2903 3605 3475 4110 2848 4813 4413 27197 Oxford Art Online 54 68 1 0 26 13 9 3 2 54 Ref USA Bus.17031 18214 2038 1833 3688 2622 1552 1421 1337 2540 17031 Ref USA Res.*867 1163 87 68 138 25 202 102 81 164 867 Tumblebooks 2527 7495 184 265 409 357 234 232 475 371 2527 World Book Online 174 415 14 16 17 18 39 25 45 174 Tracked by #sessions Cypress Resume 64 76 7 5 11 5 10 9 8 9 64 LiveHomework 56 145 8 1 18 19 10 56 Testing & EdRefCtr 405 311 74 84 74 49 30 36 20 38 405 Universal Class 1110 431 285 205 177 94 66 41 90 152 1110 Tracked by #page views Consumer Reports 15783 964 1398 1884 2187 2090 2587 1720 2182 1735 15783 CultureGrams 2026 1523 336 74 167 107 11 101 162 1068 2026 Morningstar 41882 36409 4896 4881 9022 7452 5631 3825 6175 41882 NetAdvantage 30117 34561 4585 3217 4962 5351 2720 2920 3692 2670 30117 RealQuest 1155 7741 99 64 284 174 99 160 195 80 1155 Rocket Languages 237 437 104 32 63 4 9 5 17 3 237 Value Line 131407 87902 14688 13442 14608 15712 17084 18204 19007 18662 131407 Database FY Comparisons YTD 15/16 YTD 14/15 YTD 15/16 Feb-16 YTD 15/16 YTD 14/15 BALBOA 6,420 56,636 58,628 CdM 4,385 37,423 40,804 MARINERS 28,906 252,973 271,750 CENTRAL 69,317 601,448 630,605 Ebooks/Emagazines 8,803 73,752 67,742 TOTAL 117,831 1,022,232 1,069,529 MAR 15 134,039 APR 15 132,689 MAY 15 136,763 JUN 15 137,798 JUL 15 147,514 AUG 15 138,983 SEP 15 126,923 OCT 15 128,818 NOV 15 120,328 DEC 15 115,380 JAN 16 126,455 FEB 16 117,831 TOTAL 1,563,521 12 Month Comparison NEWPORT BEACH PUBLIC LIBRARY - FEBRUARY 2016 CIRCULATION BALBOA CdM MARINERS CENTRAL Ebooks/Emagazines 115,000 120,000 125,000 130,000 135,000 140,000 145,000 150,000 155,000 160,000 MAR 15 APR 15 MAY 15 JUN 15 JUL 15 AUG 15 SEP 15 OCT 15 NOV 15 DEC 15 JAN 16 FEB 16 1443078 1622573 1701476 1575518 1818709 1588822 1582953 1582914 1598265 1610818 1250000 1375000 1500000 1625000 1750000 1875000 2000000 FY 05/06 FY 06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12 FY 12/13 FY 13/14 FY 14/15 CIRCULATION Feb-16 YTD 15/16 YTD 14/15 BALBOA 535 5,079 6,315 CdM 571 4,864 5,201 MARINERS 2,537 32,334 39,153 CENTRAL 8,716 67,402 59,876 TOTAL 12,359 109,679 110,545 12 Month Comparison MAR 15 14,870 APR 15 12,692 MAY 15 14,263 JUN 15 16,126 JUL 15 15,778 AUG 15 14,319 SEP 15 14,919 OCT 15 14,529 NOV 15 12,679 DEC 15 11,868 JAN 16 13,228 FEB 16 12,359 TOTAL 167,630 NEWPORT BEACH PUBLIC LIBRARY - FEBRUARY 2016 REFERENCE BALBOA CdM MARINERS CENTRAL 0 3,000 6,000 9,000 12,000 15,000 18,000 21,000 24,000 MAR 15 APR 15 MAY 15 JUN 15 JUL 15 AUG 15 SEP 15 OCT 15 NOV 15 DEC 15 JAN 16 FEB 16 170972 182445 178028 181315 211742 199880 191567 184260 190391 168496 120000 140000 160000 180000 200000 220000 240000 FY 05/06 FY 06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12 FY 12/13 FY 13/14 FY 14/15 REFERENCE Feb-16 YTD 15/16 YTD 14/15 BALBOA 4,309 34,128 36,666 CdM 3,386 27,178 27,609 MARINERS 22,052 181,544 196,249 CENTRAL 71,529 587,469 574,227 TOTAL 101,276 830,319 834,751 12 Month Comparison MAR 15 111,841 APR 15 98,777 MAY 15 104,310 JUN 15 106,559 JUL 15 116,020 AUG 15 107,032 SEP 15 88,366 OCT 15 101,348 NOV 15 128,375 DEC 15 93,126 JAN 16 88,403 FEB 16 101,276 TOTAL 1,245,433 NEWPORT BEACH PUBLIC LIBRARY - FEBRUARY 2016 CUSTOMERS SERVED IN LIBRARY BALBOA CdM MARINERS CENTRAL 50,000 60,000 70,000 80,000 90,000 100,000 110,000 120,000 130,000 140,000 150,000 160,000 170,000 MAR 15 APR 15 MAY 15 JUN 15 JUL 15 AUG 15 SEP 15 OCT 15 NOV 15 DEC 15 JAN 16 FEB 16 874854 977200 1239790 1200664 1258585 1258902 1131330 1074933 1399841 1256238 600000 775000 950000 1125000 1300000 1475000 1650000 FY 05/06 FY 06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12 FY 12/13 FY 13/14 FY 14/15 CUSTOMERS SERVED IN LIBRARY Feb-16 YTD 15/16 YTD 14/15 BALBOA 96 972 693 CdM 641 5,128 4,638 MARINERS 934 6,686 6,361 CENTRAL 3,237 30,432 28,866 TOTAL 4,908 43,218 40,558 12 Month Comparison MAR 15 4,280 APR 15 5,100 MAY 15 4,286 JUN 15 10,249 JUL 15 7,999 AUG 15 4,775 SEP 15 7,920 OCT 15 4,956 NOV 15 3,745 DEC 15 4,527 JAN 16 4,388 FEB 16 4,908 TOTAL 67,133 PROGRAM ATTENDANCE NEWPORT BEACH PUBLIC LIBRARY - FEBRUARY 2016 BALBOA CdM MARINERS CENTRAL 0 2,000 4,000 6,000 8,000 10,000 12,000 MAR 15 APR 15 MAY 15 JUN 15 JUL 15 AUG 15 SEP 15 OCT 15 NOV 15 DEC 15 JAN 16 FEB 16 44286 37280 41987 43419 28680 53534 51570 51894 49977 64473 0 15000 30000 45000 60000 75000 90000 FY 05/06 FY 06/07 FY 07/08 FY 08/09 FY 09/10 FY 10/11 FY 11/12 FY 12/13 FY 13/14 FY 14/15 PROGRAM ATTENDANCE