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HomeMy WebLinkAbout2016-04-18 - BLT - 11 Customer Survey Attachment1 Newport Beach Public Library – Customer Survey ATTACHMENT A: Draft of Customer Satisfaction survey Please take a moment to answer this anonymous survey about the library. All questions are optional. Section 1: Please check one answer for each of the following: 1. Do you have a library card? Yes No 2. Which location do you use most frequently? Balboa Central Corona del Mar Mariners Newport Coast Concierge OASIS Concierge eBranch 3. On average, how often do you visit the library? Daily Weekly Monthly Less than once a month Never 4. How would you rate each of the following library services? Excellent Good Fair Poor Don’t know/Not applicable Customer service Collection (books, DVDs, music, newspapers, etc.) Programs (classes, story times, etc.) Online services (website, catalog, research databases, etc.) ILL (Inter-library loan) Library policies 2 Newport Beach Public Library – Customer Survey Computers and printers Internet access Facilities Hours of operation Overall, how would you rate the library? 3 Newport Beach Public Library – Customer Survey 5. How important is each of the following library services to you? Very Important Important Somewhat Important Not Important Don’t know/Not Applicable Borrowing materials (books, DVDs, music, etc.) Reference (research assistance from librarians) Programs (classes, story times, etc.) Computers and printers Help using computers, printers, etc. Study rooms/reading areas Community meeting rooms Internet access ILL (Inter-library loan) Online services (website, catalog, research databases, etc.) Photocopier Newspapers and magazines Wi-Fi access Homebound services Overall, how important is the library to you and your family? 6. How do you typically find out about library programs? Check all that apply. Library website 4 Newport Beach Public Library – Customer Survey Social media (Facebook or Twitter) Newspaper Library newsletter Signs or flyers in the library Word of mouth Library staff Don’t know/Not applicable Other: __________________________________ Section 2: We value your opinions. Please answer the following questions: 7. What do you value most about the library? 8. How could the library or its services be improved? 9. How does the library benefit you or the community? 5 Newport Beach Public Library – Customer Survey Section 3: Please tell us about yourself so that we may better serve you. Please check one answer for each of the following. 10. How old are you? 12 or under 13-18 19-24 25-64 65 or older 11. What is your gender? Male Female 12. What is the highest level of education you have completed? Some high school High school graduate or GED Some college College degree or higher 13. What is your preferred language? English Spanish Mandarin Farsi Other—please specify: ____________________________________________ 14. What is your employment status? Employed or self-employed Homemaker Retired Unemployed 6 Newport Beach Public Library – Customer Survey Section 4: Please tell us how important you think the following goals are: 15. Preserving Newport Beach’s local history? Very important Important Somewhat important Not important 16. Encouraging and teaching technological literacy (the ability of an individual, working independently and with others, to responsibly, appropriately and effectively use technology tools to access, manage, integrate, evaluate, create and communicate information)? Very important Important Somewhat important Not important 17. Evaluating Library customers’ experience of using our resources and services? Very important Important Somewhat important Not important 18. Empowering customers to define the way Library spaces are used? Very important Important Somewhat important Not important Thank you for your time! If you have questions about this survey or about the library, please contact us at thetherton@newportbeachca.gov.