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HomeMy WebLinkAboutSS5 - Smart Utility System - PowerPoint' 54 511� July 12, 2016 Item No. SS5 MyWaterNB Citizen Web Portal and Mobile app wev��astr� About SUS SMART UTILITY SYSTEMS Smart Utility Systems (SUS) is a business solutions company headquartered in Irvine CA focused on delivering optimized digital platform solutions for Customer Engagement, Mobile Workforce, and Business Analytics to the Utility industry. The Smart Customer Mobile solution is a web portal and mobile app platform that provides 2 -way real time communication between utilities and customers anytime, anywhere and on any device (Web, Tablets, Smartphones). Capabilities Value Delivered SMART • Usage &Comparisons Reduced Call volume U4 Customer Mobilemw) • Service Notifications Quicker Leak detection • Conservation Information Increased Customer Satisfaction • Report Water Waste Improved User Experience & ® unl�i • Billing & Payments Communication p ... • Built-in Customer Service Reduced Operational Cost m Analytics & Dashboards Increased Water Efficiency Ongoing Industry Recognition SMART UTILITY SYSTEMS The industry leading solution is successfully deployed at a number of water utilities across the country including City of Glendale Water and Power (GWP). April 16, 2016 LA Times "Glendale has a consistent track record of implementing innovative programs to help our customers save money and conserve," Steve Zurn, the utility's general manager, said in the statement. "We are always looking for proven and verifiable technologies to better engage our customers." • • o m ..,... 0 gq' NM -Press R f Glendale 'Water and Power wins industry award for mobile app By Bradley Lin( • C.(.d Rrp H-. G)endale Water and Power recently won an industry award for its free fobilc My Connect app, which allows customers to manage their energy and water usage on their electronic devices. The award wnc from the.. yacramento-baced Callf—in Municipal Utilities Assn - in its large Utility Program category, a000rdi©g to a statement from the utility. �( Benefits for Newport Beach Customers SMART UTILITY SYSTEMS Success of Utility's mobile engagement is driven by the effectiveness of marketing efforts. SCM° Marketing can help enhance the outcomes to drive adoption and increase engagement by emphasizing the value of: Current Capabilities 1: Real-time Management of Usage Empower your customers to help them better understand, manage, and conserve their usage by month. 2: increased Awareness pf'Savings and, Rebate Initiatives Engage with customers to increase enrollment and awareness around savings announcements, rebate programs, marketing initiatives, and communication. Customers benefit from a mobile messaging portal to reduce call times, and getting instant access to all the latest news and announcements. 4: Future Ca bi<iii"-ies Managing and Paying Bills Customers will have instant access on their device to view, manage, and pay their utility bill anytime, anywhere adding value to the customer experience. Customers will have the capability to understand their usage by the hour, day, or week. MyWater NB Program SMART UTILITY SYSTEMS Complete — Launch to City 7/12/2016 • City is undergoing through upgrade • Billing, Allocations will eventually be ✓ Customer access to My Account, Usage Info, Compare, Connect Me, Notifications and Outages available ✓ Portal and Mobile access ✓ Conservation Information & High Usage Analytics Q4 2016 ✓ Mobile and Web Bill Pay Allocations U Future Phase a ✓ Real time payment ✓ Self-service Management V Utility Branded Portal and Mobile App SUS has deployed the Web Portal and Mobile App with city branding "MyWaterNB" City of Newport Beach Web Portal C�►' NEWPORT BEACH City of Newport Beach Home Screen SMART UTILITY SYSTEMS City of Newport Beach Modules Mal A=C t ain a wwW«ern,m.0 Lai-W- 0 outages Nw ngmn pw rcm. C. - d. '�+ Lnmlpetm.,'m Ymw mAl5e � G�alonloum•wTs a. Repos Water WasW City of Newport Beach Home Screen SMART UTILITY SYSTEMS City of Newport Beach Modules r-'ngage witn-Tne community through various local events and news sources Cush Communications Public Announcements 0 261E Smart Utility Systems Coordinate public service announcements to create awareness outside of current customer base Launch Plan SMART UTILITY SYSTEMS In order to engage residents and increase user adoption, The City of Newport Beach Municipal Operations Department will actively reach out to the water service customers to create awareness about the new portal and mobile apps. Specifically, the methods of outreach will be: • Sending out formal Invitation Letter and postcard to 26,000 residents • Setting up webpage announcement on: http://www.newportbeachca.gov/ • Include Email Signature Banners in Customer Communications • Product Videos • Social Media Campaign Examples of Customer Outreach Dear Valued Resident, The City of Newport Beatlh Is pleased to offer you a more corw mi mt way to betmr manage your water usage The MyNater N® app N now ava[lable to all residents at ro cost to you E*y the following benefits with MIs new. InnovaHe way to better manage your water usageand data while becoming more efficient • New ma data and gain Asib ea., oar usage -e compete • Com�re yore usage ro g[hers while learn rg new con -tion and watemasang tips --- , , J •Gain NslMlity on usage and N.—u—td— w currentda[aLear, 1 Lear,about and paidopue, In new cptuersaton ploga_ + f • Make more lnf.msed ware, use denvont i +% Gal. Mone Go.vol& G. started With These Simplestept. _ I.Ornrtrbed MyWater NB epp hum Mlsle m Woyls Wry Store 2. aegisrer yner —nunr 3. TnJuy rhe benekm aMywater NBI Msh: www.mywaternb,Pig The City of Newport Beady Is m ImIm—I, nur arsrmm�s'rreeds. Far nwre urf —n, please vim www.nrywarereb Pg V NEWPORT BEACH ��;4,111 NEWPORT BEACH YIPPEE HOORAY! Now you can manage your accou nt through our new Customer Portal Lets get started. SMART UTILITY SYSTEMS W ELCOME TO OUR ONLINE CUSTOMER PORTAL ♦l Cu�romer real nrM fearweis mwara'aahle! a+` NE WRORT REALM * ,� 9 V APPLY FOR REBATES mo 7 Save monry and conserve water Mill, programs and rebored O W MONITOR USAGE COMMUNICATION New ynur Flavcaguestinnivw, �n ammrr nI—cal water usage gues—to our Cuflomer 5-1,, MTJB Examples of Customer Outreach f; NEWPORT BEACH oPLg9u,1 oteA uae NEWPORT BEACH DO As SMART UTILITY SYSTEMS a CII Y OF NEWPORT BEACH With MyWai NB app, you won't have to wait to review your past and present usage, Adjust your consumption behavior accordingly, putting you in control.^ Go in More Control & Get Started With These Simple Steps: 1. DownloadMyWaterNBappfrcmtheappstore 2. Register with your Newport Beach account number 3. Setup your information and preferred settings 4. Then start saving water! \/ ntroducing l y "Water NB Convenient. Easy. Free.